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From Old West to Cosmopolitan: Changing Narratives of Oklahoma City Tourist Guidebooks 从旧西部到大都会:俄克拉荷马城旅游指南的变化叙述
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-02-19 DOI: 10.3727/154427219x15797285682546
Adam A. Payne
This article seeks to bridge the gap in scholarship between entrepreneurial urbanism and the understanding of place image as presented through tourist guidebooks. Tourist guidebooks have long been used to sell regions and attractions to prospective tourists. Narratives in these guides often shift to reflect the changing economics, politics, and culture of a region or city. More recently, the rise of entrepreneurial urbanism has been one of those factors that have impacted tourist guidebooks. The (re)construction of a place image through entrepreneurial policies results in the promotion of a select package of facilities or highlighting specific attributes associated with that place. This article illustrates how entrepreneurial urban projects and policies can directly shape a city's tourist promotions. I use Oklahoma City as a case study to explore these impacts and examine more than 30 years of tourist guidebooks to understand the changing narratives of the city in light of entrepreneurial urban policies. More specifically, I show that Oklahoma City officials shifted tourist narratives from overt Old West constructs to constructs rooted in cosmopolitanism in light of entrepreneurial agendas, like the Metropolitan Area Projects and business improvement districts.
本文试图弥合创业城市主义与旅游指南中对地方形象的理解之间的学术差距。长期以来,旅游指南一直被用来向潜在游客推销地区和景点。这些指南中的叙述往往会改变,以反映一个地区或城市不断变化的经济、政治和文化。最近,创业城市化的兴起是影响旅游指南的因素之一。通过创业政策(重建)一个地方的形象,会促进一系列精选的设施或突出与该地方相关的特定属性。本文阐述了创业型城市项目和政策如何直接影响一个城市的旅游促销活动。我以俄克拉荷马城为例研究了这些影响,并查阅了30多年的旅游指南,以了解该市在创业城市政策下不断变化的叙事。更具体地说,我展示了俄克拉荷马市官员根据创业议程,将旅游叙事从公开的旧西部结构转变为植根于世界主义的结构,比如大都会区项目和商业改善区。
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引用次数: 0
Examining Tour Services, Satisfaction, and Loyalty Of International Tourists in Cape Coast, Ghana 考察加纳开普海岸国际游客的旅游服务、满意度和忠诚度
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-02-19 DOI: 10.3727/154427219x15741004672666
Alexander Preko, Leeford Edem Kojo Ameyibor, Iddrisu Mohammed
Utilizing transaction-specific customer satisfaction theory within tourism marketing, this research investigates how tour services elicit international tourists' satisfaction and contribute to tourists' loyalty to a destination. The research was conducted using 356 international tourists visiting destination sites in Cape Coast who answered questions regarding tour services: accommodation, food services, tour guide performance, souvenir shopping, and community interaction. Structural equation modeling was used to test the six proposed hypotheses based on validated survey data from the tourists. The data revealed that community interactions, souvenir shopping, and accommodation had positive effects while food services and tour guide performance negatively influenced international tourist satisfaction. Additionally, tourist satisfaction had a positive effect on tourist loyalty. The results suggest that effective tour services encounter and tourist satisfaction can promote local city economies at destination via recommendations or revisitation of international tourists due to their memorable and unforgettable experiences. Again, the outcome of this research validates the usefulness of the transaction-specific customer satisfaction theory within city tourism literature and will help tourism officials, city managers, city developers, businesses, and tourism practitioners to have a better understanding of the studied core tour services within context.
本研究利用旅游营销中的交易特定顾客满意理论,探讨旅游服务如何引发国际游客的满意度,并促进游客对目的地的忠诚度。这项研究调查了356名前往海岸角旅游景点的国际游客,他们回答了有关旅游服务的问题:住宿、餐饮服务、导游表演、纪念品购物和社区互动。利用结构方程模型对本文提出的6个假设进行了检验。数据显示,社区互动、纪念品购物和住宿对国际游客满意度有正向影响,而餐饮服务和导游绩效对国际游客满意度有负向影响。此外,游客满意度对游客忠诚度有正向影响。结果表明,有效的旅游服务相遇和游客满意度可以通过国际游客的推荐或重访来促进目的地当地城市经济的发展。本研究的结果再次验证了城市旅游文献中交易特定客户满意度理论的有用性,并将帮助旅游官员、城市管理者、城市开发商、企业和旅游从业者更好地理解所研究的核心旅游服务。
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引用次数: 1
The Nexus Between Economic Policy Uncertainty and Stock Returns of Tourism Companies: Evidence from Turkey 经济政策不确定性与旅游公司股票回报率的关系——来自土耳其的证据
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-02-19 DOI: 10.3727/154427219x15724717569849
A. Aslan, Buket Altinoz
This article aims to analyze the nexus between economic policy uncertainty (EPU) and stock returns of tourism companies for Turkey by using the Autoregressive Distributed Lag (ARDL) boundary test for data from 1997 to 2017. The analysis results illustrate that an increase in the global and European economic policy uncertainty index affects negatively to Borsa Istanbul (BIST) tourism index in Turkey in both the short and long run. In addition, global economic policy uncertainty has a greater impact on stock returns of tourism companies in the long run than European economic policy uncertainty. The causality test results support this statement and illustrate a unidirectional causality from global economic policy uncertainty to BIST Tourism Index (XTRZM). These findings proved that Turkey is not only for Europe but also a tourism center, globally. Analysis results implied that especially global economic policy uncertainty is a factor that should be taken into account to explain tourism stock returns. This article proposes that it will be useful to use the EPU index, especially global EPU, as a determinant of tourism stock returns. This result takes the existing theoretical infrastructure one step further than traditional tourism demand models.
本文旨在通过对1997年至2017年数据的自回归分布滞后(ARDL)边界检验,分析土耳其旅游公司的经济政策不确定性(EPU)与股票回报之间的关系。分析结果表明,从短期和长期来看,全球和欧洲经济政策不确定性指数的增加对土耳其伊斯坦布尔旅游指数产生了负面影响。此外,从长远来看,全球经济政策的不确定性对旅游公司股票回报的影响大于欧洲经济政策的影响。因果关系检验结果支持了这一说法,并说明了从全球经济政策的不确定性到BIST旅游指数(XTRZM)的单向因果关系。这些发现证明,土耳其不仅是欧洲的旅游中心,也是全球的旅游中心。分析结果表明,特别是全球经济政策的不确定性是解释旅游股票收益率的一个因素。本文提出,使用EPU指数,特别是全球EPU指数作为旅游股票回报的决定因素是有用的。这一结果使现有的理论基础设施比传统的旅游需求模型更进一步。
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引用次数: 1
Film-Induced Tourism Studies on Asia: A Systematic Literature Review 亚洲电影旅游研究:系统文献综述
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-01-01 DOI: 10.3727/154427220x16064144339156
Chihiro Nakayama
This study aimed to systematically review the academic literature on film-induced tourism in Asia between 2011 and 2020 as a cross-disciplinary study, by identifying the recent trends, delineating the research gaps and the limitations of previous research, and proposing new directions for future research. Despite an increasing number of studies on film-induced tourism, Anglophonic literature, rather than studies on Asia, receive most focus. This article is the first such attempt at systematically reviewing the literature focusing on Asia. Moreover, previous literature on Asia lacks in comprehensively understanding film-induced tourism because it overlooks the cross-disciplinary perspective. This article fills this gap by synthesizing the existing literature from a cross-disciplinary perspective. Utilizing a systematic literature review approach, 67 articles were identified using one of the largest online databases, Web of Science. The results revealed three research trends: film tourism impact, destination image and marketing, and demand and motivation. The following gaps in the literature were also identified: film tourist experiences, the impact on host communities, tourism policy and regulation, the cultural construction of film tourism, and impact research from different stakeholders' perspectives. Moreover, studies on Asia benefit from expanding the existing concept of film-induced tourism by focusing on the contents rather than media. This study contributes by filling the gaps of film tourist experiences and cultural construction of film tourism. Furthermore, cross-fertilization of tourism and fandom studies is proposed. Finally, the practical contribution of the study is highlighted—the same contents can be used repeatedly in various formats for longevity.
本研究旨在对2011 - 2020年亚洲电影旅游相关的学术文献进行跨学科的系统梳理,梳理其发展趋势、研究空白和局限性,并提出未来研究的新方向。尽管对电影旅游的研究越来越多,但最受关注的是英语文学,而不是对亚洲的研究。这篇文章是第一次尝试系统地回顾以亚洲为中心的文献。此外,以往关于亚洲的文献由于忽视了跨学科的视角,缺乏对电影旅游的全面理解。本文从跨学科的角度综合现有文献,填补了这一空白。利用系统的文献综述方法,通过最大的在线数据库之一Web of Science确定了67篇文章。研究结果揭示了电影旅游影响、目的地形象与营销、需求与动机三个研究趋势。本文还发现了以下文献的空白:电影旅游体验、对东道社区的影响、旅游政策法规、电影旅游的文化建设以及不同利益相关者视角的影响研究。此外,对亚洲的研究受益于扩大现有的电影旅游概念,将重点放在内容而不是媒介上。本文的研究有助于填补电影旅游体验和电影旅游文化建设的空白。在此基础上,提出了旅游研究与fandom研究的交叉融合。最后,强调了研究的实际贡献——相同的内容可以以不同的格式重复使用,从而延长寿命。
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引用次数: 9
Examining the Interrelationships Among Reward Systems, Organizational Climate, and Cultural Changes in the Hospitality Industry 考察酒店行业中奖励制度、组织氛围和文化变化之间的相互关系
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-01-01 DOI: 10.3727/154427220x16064144339174
Christos Kakarougkas, T. Stavrinoudis
This article aims to explore the impact of a hotel's reward system on strengthening: positive relationships and communication among employees; the creation of a change-friendly organizational climate and cultural change barriers, within the context of a cultural change process in a hotel. Quantitative data were collected from a proportionally stratified, representative sample of 207 Greek five-star hotels' senior executives and analyzed with the principal component method of extraction and structural equation modeling. This led to the creation and validation of three prototype second-order latent variable models, which highlight and depict the impact of individual variables and their importance for a reward system creating an organizational climate for or against cultural change in hotels. The originality of the article lays on both theoretical and practical levels. On a theoretical level, the article's findings manage to fill a knowledge gap through a novel modeling of a reward system on a hotel's organizational climate in times of cultural change. On a practical level, the article findings enable hotels' executives to focus on specific variables of a reward system that can enhance and/or prevent a cultural change initiative.
本文旨在探讨酒店奖励制度对加强员工之间的积极关系和沟通的影响;在酒店文化变革过程的背景下,创造有利于变革的组织氛围和文化变革障碍。从207家希腊五星级酒店高管按比例分层的代表性样本中收集定量数据,采用提取主成分法和结构方程建模进行分析。这导致了三个原型二阶潜在变量模型的创建和验证,这些模型突出并描述了个体变量的影响,以及它们对奖励系统的重要性,这些奖励系统创造了支持或反对酒店文化变革的组织氛围。这篇文章的独创性体现在理论和实践两个层面。在理论层面上,本文的研究结果通过对文化变革时期酒店组织气候的奖励制度的新颖建模,填补了知识空白。在实践层面上,本文的研究结果使酒店高管能够关注奖励制度的具体变量,这些变量可以增强和/或阻止文化变革的主动性。
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引用次数: 1
Always the Sun: The Uniqueness of Sun Exposure in Tourism 永远的阳光:旅游中阳光照射的独特性
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-01-01 DOI: 10.3727/154427220x16064144339165
Maayan Franco, Amir Shani, Y. Poria
Sun exposure, although beneficial and enjoyable, has negative consequences, most prominently an increased risk of developing skin cancer. While sunbathing and other forms of sun exposure play a major role in tourism, they have been scarcely researched, and the objective of this study is to bridge this gap in the literature. The study examines the differences between the tourism and routine sun exposure patterns, attempting to reveal when and why individuals perceive sun exposure as dangerous. For this exploratory study, in-depth, semistructured interviews (N = 31) were conducted. The findings revealed three distinct behavioral patterns under different circumstances: (1) during everyday activities, participants did not use protection, as they did not perceive this exposure as dangerous; (2) at the beach or pool during nontourist leisure pastime, exposure to the sun is perceived as dangerous and protection is routinely used; and (3) in the course of vacations abroad, participants tend to expose themselves to the sun intensively, including for tanning purposes, without proper adherence to the use sun protection measures. These findings are consistent with the view of tourist spaces serve as "liminal zones" that allow individuals to take risks. The study suggests that relevant stakeholders such as public health authorities, tourism marketers, and holiday destinations should act to promote responsible sun exposure in the tourist context, to prevent skin cancer and other sunrelated diseases.
阳光照射虽然有益且令人愉快,但也有负面影响,最显著的是增加了患皮肤癌的风险。虽然日光浴和其他形式的阳光照射在旅游业中发挥着重要作用,但它们几乎没有被研究过,本研究的目的是弥补这一文献上的空白。这项研究调查了旅游和日常阳光照射模式之间的差异,试图揭示人们何时以及为什么认为阳光照射是危险的。本探索性研究采用深度半结构化访谈(N = 31)进行。研究结果揭示了不同环境下的三种不同的行为模式:(1)在日常活动中,参与者不使用保护措施,因为他们不认为这种暴露是危险的;(2)在非游客休闲娱乐期间,在海滩或游泳池暴露在阳光下被认为是危险的,并经常采取保护措施;(3)在国外度假过程中,参与者倾向于强烈暴露在阳光下,包括为了晒黑,而没有适当坚持使用防晒措施。这些发现与旅游空间作为允许个人冒险的“阈限区域”的观点一致。该研究建议,公共卫生当局、旅游营销人员和度假目的地等相关利益相关者应采取行动,在旅游环境中促进负责任的阳光照射,以预防皮肤癌和其他与阳光相关的疾病。
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引用次数: 2
Microentrepreneurship in the Hospitality Industry: Understanding Motivations, Challenges, Risks, Benefits, and Critical Success Factors 酒店业的微型创业:理解动机、挑战、风险、收益和关键成功因素
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-01-01 DOI: 10.3727/154427220x16064144339183
Abuelkassem A. A. Mohammad
The entrepreneurship ecosystem in Egypt is inadequate and recorded as the highest rate of business discontinuation. Despite this, limited studies have investigated this issue. This study seeks to investigate the concept of microentrepreneurship in the hospitality industry by exploring its motivations, challenges, risks, benefits, and critical success factors. The current study adopted a qualitative approach and used the semistructured interview as an instrument for collecting primary data. A total of 38 semistructured interviews were conducted with owners of hospitality microbusinesses as well as with academic and official experts in the entrepreneurship field. Collected data were transcribed, translated, and then analyzed using the thematic analysis technique. The results showed that entrepreneurs were mainly driven by economic motivations to engage in hospitality microbusiness, while limited financial resources represented a serious challenge for many microventures. Appropriate income was also perceived to be a significant advantage of hospitality microentrepreneurship. The findings revealed some key success factors for hospitality microbusinesses such as innovative or novel business ventures and competence and commitment of entrepreneurs to manage the business. The study provides valuable practical implications that would help supporting hospitality microenterprises.
埃及的创业生态系统不完善,是企业倒闭率最高的国家。尽管如此,对这一问题的研究仍然有限。本研究旨在通过探索其动机、挑战、风险、收益和关键成功因素来调查酒店行业微型创业的概念。目前的研究采用定性方法,并使用半结构化访谈作为收集原始数据的工具。总共对酒店微型企业的所有者以及创业领域的学术和官方专家进行了38次半结构化访谈。收集到的数据进行转录、翻译,然后使用主题分析技术进行分析。结果表明,企业家主要是受经济动机的驱使而从事招待类微型企业,而有限的财政资源是许多微型企业面临的严重挑战。适当的收入也被认为是接待类微型企业的一个重要优势。调查结果揭示了酒店微型企业的一些关键成功因素,如创新或新颖的商业企业以及企业家管理业务的能力和承诺。这项研究提供了宝贵的实际意义,将有助于支助小型接待企业。
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引用次数: 6
Contributions of Partnerships to Conservation and Development: Insights from Amboseli 伙伴关系对保护和发展的贡献:来自安博塞利的见解
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-01-01 DOI: 10.3727/154427220x16064144339200
T. Mugo, I. Visseren-Hamakers, R. Duim
For several decades, both academics and practitioners have fiercely debated how to reconcile conservation and development objectives. In Sub-Saharan Africa, efforts to align biodiversity conservation and livelihood goals have triggered a shift from pure protected area approaches to a hybrid scenario, including diverse partnership arrangements, that consider livelihood needs of communities neighboring protected areas. These partnerships often include tourism to provide income and jobs. The future of the Amboseli landscape in Kenya has been an integral part of these debates, since it has faced long-lasting conservation and development challenges. Many initiatives, often in the form of partnership arrangements, have tried to address these challenges. By using the Sustainable Livelihood Framework (SLF) and a set of indicators to measure the contributions to conservation, we examine two of these partnerships—the Amboseli Ecosystem Trust (AET) and Big Life Foundation (BLF)—with the aim of understanding the extent to which they contribute to addressing these challenges. Data were collected using document analysis, in-depth interviews, focus group discussions, nonparticipant observation, and informal conversations. Findings show that both AET and BLF have been able to address direct drivers of biodiversity loss (such as human wildlife conflicts, poaching, unplanned infrastructural developments) and—to a much lesser extent—the indirect drivers, such as poverty and land subdivision. Through the workings of both partnerships, more community members have gained access to specific community capital assets, through employment opportunities and other monetary incentives and education. However, it is not clear if and how the livelihood benefits transfer to real and long-term support for wildlife conservation.
几十年来,学术界和实践者就如何协调保护和发展目标进行了激烈的辩论。在撒哈拉以南非洲,将生物多样性保护与生计目标结合起来的努力引发了从单纯的保护区方法向混合方案的转变,包括考虑保护区附近社区生计需求的多种伙伴关系安排。这些伙伴关系通常包括提供收入和就业机会的旅游业。肯尼亚安博塞利景观的未来一直是这些辩论的一个组成部分,因为它面临着长期的保护和发展挑战。许多倡议,往往以伙伴关系安排的形式,试图解决这些挑战。通过使用可持续生计框架(SLF)和一套指标来衡量对保护的贡献,我们研究了其中两个伙伴关系——安博塞利生态系统信托基金(AET)和大生活基金会(BLF)——旨在了解它们在应对这些挑战方面的贡献程度。通过文献分析、深度访谈、焦点小组讨论、非参与性观察和非正式谈话收集数据。研究结果表明,AET和BLF都能够解决生物多样性丧失的直接驱动因素(如人类野生动物冲突、偷猎、无计划的基础设施开发),以及在较小程度上解决间接驱动因素,如贫困和土地细分。通过这两个伙伴关系的运作,更多的社区成员通过就业机会和其他金钱奖励和教育获得了特定的社区资本资产。然而,目前尚不清楚生计效益是否以及如何转化为对野生动物保护的真正和长期支持。
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引用次数: 1
Community Participation in Wildlife Tourism in the Kgalagadi Transfrontier Park 卡拉加底跨境公园野生动物旅游的社区参与
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-01-01 DOI: 10.3727/154427220x16059054538746
R. J. Lekgau, T. Tichaawa
This study examined the nature of community participation in wildlife tourism in the Kgalagadi Transfrontier Park—a transboundary protected area shared by Botswana and South Africa. Since the opening of the park, much attention has been directed towards stimulating community participation in wildlife tourism and conservation within the protected area in order to reduce poverty and contribute to local development in adjacent communities. Following a qualitative methodology, the study conducted a documentary analysis in which historical documents and policies pertaining to the protected area were examined. Further, the study interviewed 17 key informants and conducted two focus groups with members of the two communities located adjacent to the Kgalagadi Transfrontier Park. The study found that although policies had a positive effect on the community participation in wildlife tourism within the park, in Askham the two communities (Khomani San and Mier) had acted autonomously in the involvement in wildlife tourism. Additionally, the study found wildlife tourism in Tsabong to be in its early stages of development and therefore found limited, and hesitant, participation in the sector. Lack of awareness and limited funds were found comprised as the major limitations to community participation in both Tsabong and Askham. The study concludes that community participation is central to obtaining the benefits conceptualized by wildlife tourism in the Kgalagadi Transfrontier Park.
本研究考察了博茨瓦纳和南非共享的跨界保护区Kgalagadi跨境公园社区参与野生动物旅游的性质。自公园开放以来,人们一直把注意力放在刺激社区参与保护区内的野生动物旅游和保护上,以减少贫困并促进邻近社区的当地发展。根据定性方法,该研究进行了文献分析,其中审查了与保护区有关的历史文件和政策。此外,该研究还采访了17名关键线人,并与毗邻Kgalagadi跨境公园的两个社区成员进行了两次焦点小组讨论。研究发现,虽然政策对社区参与公园内野生动物旅游有积极影响,但在Askham,两个社区(Khomani San和Mier)在参与野生动物旅游方面采取了自主行动。此外,该研究发现,札蓬的野生动物旅游还处于发展的早期阶段,因此人们对该行业的参与有限,而且犹豫不决。人们发现,缺乏认识和资金有限是社区参与Tsabong和Askham的主要限制因素。该研究的结论是,社区参与是获得卡拉加迪跨境公园野生动物旅游所构想的利益的核心。
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引用次数: 2
Service Learning As Community Development? Local Resident Perspectives of Community-engaged Educational Travel 服务学习是社区发展吗?社区参与教育旅行的当地居民视角
IF 1.7 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-01-01 DOI: 10.3727/154427220x16059054538764
Noel Habashy, Carter A. Hunt
There is strong body of literature exploring community member and resident perspectives on tourism that has emerged from numerous locations across the globe. Yet virtually none of this writing explores the role of repeat community-engaged service learning with local communities. What theory does exist on the topic indicates that increased rates of community member participation yield more positive viewpoints on community–program partnerships. Engagement in this form of tourism development in communities may have an influence on participation in the community institutions that have the most ability to influence local development outcomes. This qualitative, ethnographic study fills this gap in the literature by analyzing community members' emic perspectives of a recurring educational service learning program to a lesser developed region of Costa Rica. Surprisingly, community residents do not view educational service learning as a form of tourism, though they do see it as valuable for setting the stage for desired tourism development in the future. Findings also indicate community members' involvement in key institutions makes it more likely that they perceive the impact of students in the community positively. As the first study to analyze educational service learning travel from a community development and resident perspective, this work will provide a valuable theoretical contribution relevant to those engaged in this form of travel across the Global South.
有大量的文献探讨了社区成员和居民对旅游的看法,这些观点来自全球各地的许多地方。然而,几乎没有一篇文章探讨了与当地社区进行重复的社区参与服务学习的作用。现有的理论表明,社区成员参与率的提高会对社区项目伙伴关系产生更积极的看法。参与这种形式的社区旅游发展可能对参与最有能力影响当地发展成果的社区机构产生影响。这个定性的民族志研究通过分析社区成员对哥斯达黎加欠发达地区经常性教育服务学习计划的观点,填补了文献中的这一空白。令人惊讶的是,社区居民并不认为教育服务学习是一种旅游形式,尽管他们确实认为这对于为未来理想的旅游发展奠定基础很有价值。研究结果还表明,社区成员对关键机构的参与使他们更有可能积极地看待学生对社区的影响。作为第一个从社区发展和居民角度分析教育服务学习旅行的研究,这项工作将为那些在全球南方从事这种形式旅行的人提供有价值的理论贡献。
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引用次数: 3
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