Pub Date : 2021-10-02DOI: 10.1080/15313220.2021.1998941
Shyju P.J., A. Vinodan, Poonam Sadekar, Meera Sethu, R. Lama
ABSTRACT Conceptual model was developed to examine the probable relationship between determinants of online learning efficacy and satisfaction of Tourism and Hospitality Management students during COVID-19 Pandemic in India. An online survey was carried out for data collection to garner the variables for analysis and test the relationship. The result indicates that the intrinsic factors have a significant bearing on the self-efficacy and satisfaction of THM students. However, institutional resources (extrinsic factors) have no such bearing on the self-efficacy and satisfaction of THM students. The study assumes significance in the domain of service-based education programs that involve several practical components and service-centered operational skills for the successful career aspirations of the students. The study also provides scope for paying immediate attention to enhance the self-efficacy and satisfaction of students in the long run.
{"title":"Determinants of online learning efficacy and satisfaction of tourism and hospitality management students during the COVID-19 pandemic","authors":"Shyju P.J., A. Vinodan, Poonam Sadekar, Meera Sethu, R. Lama","doi":"10.1080/15313220.2021.1998941","DOIUrl":"https://doi.org/10.1080/15313220.2021.1998941","url":null,"abstract":"ABSTRACT Conceptual model was developed to examine the probable relationship between determinants of online learning efficacy and satisfaction of Tourism and Hospitality Management students during COVID-19 Pandemic in India. An online survey was carried out for data collection to garner the variables for analysis and test the relationship. The result indicates that the intrinsic factors have a significant bearing on the self-efficacy and satisfaction of THM students. However, institutional resources (extrinsic factors) have no such bearing on the self-efficacy and satisfaction of THM students. The study assumes significance in the domain of service-based education programs that involve several practical components and service-centered operational skills for the successful career aspirations of the students. The study also provides scope for paying immediate attention to enhance the self-efficacy and satisfaction of students in the long run.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42026226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-22DOI: 10.1080/15313220.2021.1978127
I. Farsari
ABSTRACT Tourism education has matured from vocational to more liberal education while current trends underline the importance of critical studies and the shift of curricula to more action-oriented forms of education and citizenship education. However, a gap can be noticed between theory and practice in the development of pedagogy for sustainable tourism. The research reported here draws from debates in tourism education, education for sustainability, critical studies, and education for citizenship to develop a conceptual framework for pedagogy for sustainable tourism. This framework is used to reflect on the curriculum space of a master programme in tourism in Sweden in an analytic autoethnographic approach. The analysis indicates that the master programme addresses several aspects of the reflective vocational and reflective liberal curriculum space. It would also benefit from the integration of more experiential, action-oriented learning to strengthen the communal understanding of civil action and education for citizenship. This research contributes to the conceptualisation of the curriculum space for sustainable tourism. Such efforts are considered especially important in acknowledging the complex, dynamic character of tourism higher education. The aim is to invite a dialogue about the reform and evolution of tourism education to meet the needs for a sustainable future.
{"title":"Pedagogy for sustainable tourism: reflections on the curriculum space of a master programme in Sweden","authors":"I. Farsari","doi":"10.1080/15313220.2021.1978127","DOIUrl":"https://doi.org/10.1080/15313220.2021.1978127","url":null,"abstract":"ABSTRACT Tourism education has matured from vocational to more liberal education while current trends underline the importance of critical studies and the shift of curricula to more action-oriented forms of education and citizenship education. However, a gap can be noticed between theory and practice in the development of pedagogy for sustainable tourism. The research reported here draws from debates in tourism education, education for sustainability, critical studies, and education for citizenship to develop a conceptual framework for pedagogy for sustainable tourism. This framework is used to reflect on the curriculum space of a master programme in tourism in Sweden in an analytic autoethnographic approach. The analysis indicates that the master programme addresses several aspects of the reflective vocational and reflective liberal curriculum space. It would also benefit from the integration of more experiential, action-oriented learning to strengthen the communal understanding of civil action and education for citizenship. This research contributes to the conceptualisation of the curriculum space for sustainable tourism. Such efforts are considered especially important in acknowledging the complex, dynamic character of tourism higher education. The aim is to invite a dialogue about the reform and evolution of tourism education to meet the needs for a sustainable future.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46574812","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-16DOI: 10.1080/15313220.2021.1978128
C. Deale, Seung-Hyun Lee
ABSTRACT Some college professors may be concerned about students’ mathematics skills because they believe that their students lack the math skills required for career success and are anxious about math. For this Scholarship of Teaching and Learning (SoTL) study, hospitality students were surveyed to explore their perceptions of and attitudes toward math. Findings indicated that students had higher math anxiety related to tests than to other math-related activities; their math test anxiety was related to their overall exam anxiety; if students perceived that they were good at math, they enjoyed math more, and the more students perceived that math was important to their careers, the more they enjoyed math; and the less students were anxious about math tests, the more they enjoyed math. Based on the findings, implications for teaching and learning are described, and ideas for future research are proposed.
{"title":"A scholarship of teaching and learning study of hospitality students’ attitudes toward and perceptions of math","authors":"C. Deale, Seung-Hyun Lee","doi":"10.1080/15313220.2021.1978128","DOIUrl":"https://doi.org/10.1080/15313220.2021.1978128","url":null,"abstract":"ABSTRACT Some college professors may be concerned about students’ mathematics skills because they believe that their students lack the math skills required for career success and are anxious about math. For this Scholarship of Teaching and Learning (SoTL) study, hospitality students were surveyed to explore their perceptions of and attitudes toward math. Findings indicated that students had higher math anxiety related to tests than to other math-related activities; their math test anxiety was related to their overall exam anxiety; if students perceived that they were good at math, they enjoyed math more, and the more students perceived that math was important to their careers, the more they enjoyed math; and the less students were anxious about math tests, the more they enjoyed math. Based on the findings, implications for teaching and learning are described, and ideas for future research are proposed.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43593091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-05DOI: 10.1080/15313220.2021.1969530
Suh-hee Choi, J. Bae
ABSTRACT This study explores the effects of international short-term educational trip experience on intercultural competence, specifically intercultural interest and effectiveness. Surveys and interviews with undergraduate educational trip participants from Macao, China, were conducted to measure the differences in intercultural competence and to investigate the reasons for its perceived differences between pre- and post-trip. The results support overall enhancement of both intercultural interest and effectiveness after the trip, while insignificant improvement for some students were found mostly because their intercultural competence was already high before the trip. This study suggests the utility of short-term international educational trips in enhancing intercultural competence in tertiary education, thus providing implications on intercultural education through tourism.
{"title":"Intercultural competence: does a short-term international educational trip matter?","authors":"Suh-hee Choi, J. Bae","doi":"10.1080/15313220.2021.1969530","DOIUrl":"https://doi.org/10.1080/15313220.2021.1969530","url":null,"abstract":"ABSTRACT This study explores the effects of international short-term educational trip experience on intercultural competence, specifically intercultural interest and effectiveness. Surveys and interviews with undergraduate educational trip participants from Macao, China, were conducted to measure the differences in intercultural competence and to investigate the reasons for its perceived differences between pre- and post-trip. The results support overall enhancement of both intercultural interest and effectiveness after the trip, while insignificant improvement for some students were found mostly because their intercultural competence was already high before the trip. This study suggests the utility of short-term international educational trips in enhancing intercultural competence in tertiary education, thus providing implications on intercultural education through tourism.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43553388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-14DOI: 10.1080/15313220.2021.1950103
N. Shariff, Roshita Abd Razak
ABSTRACT This study explores hospitality competencies needed by the graduates of higher education institutions for their future employability within the industry based on Competency-Based Education. Using the Delphi method, the study involved a panel of industry from four- and five-star hotels in Malaysia as experts. It ends up with three rounds of data collection. Findings from the first round method revealed the experts agreed that 69 competencies are required within the industry. In the second round, the experts indicated that all the competencies are relevant for hospitality graduates’ future employability. The third round showed that the competencies were finalized under clusters, namely, Workplace, Personal Effectiveness, Management and Academic. In conclusion, Competency-Based Education has successfully determined the competencies required by the industry. Further, the study suggests a strong coordination from both educational providers and the industry in preparing hospitality graduates with competencies to enhance future employability and to survive the competitive environment.
{"title":"Exploring hospitality graduates’ competencies in Malaysia for future employability using Delphi method: a study of Competency-Based Education","authors":"N. Shariff, Roshita Abd Razak","doi":"10.1080/15313220.2021.1950103","DOIUrl":"https://doi.org/10.1080/15313220.2021.1950103","url":null,"abstract":"ABSTRACT This study explores hospitality competencies needed by the graduates of higher education institutions for their future employability within the industry based on Competency-Based Education. Using the Delphi method, the study involved a panel of industry from four- and five-star hotels in Malaysia as experts. It ends up with three rounds of data collection. Findings from the first round method revealed the experts agreed that 69 competencies are required within the industry. In the second round, the experts indicated that all the competencies are relevant for hospitality graduates’ future employability. The third round showed that the competencies were finalized under clusters, namely, Workplace, Personal Effectiveness, Management and Academic. In conclusion, Competency-Based Education has successfully determined the competencies required by the industry. Further, the study suggests a strong coordination from both educational providers and the industry in preparing hospitality graduates with competencies to enhance future employability and to survive the competitive environment.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42736900","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-13DOI: 10.1080/15313220.2021.1950593
Ina Reichenberger, E. Raymond
ABSTRACT Covid-19 causes significant disruption and creates challenges for international student recruitment while raising questions about the future attractiveness of tourism careers. To identify if, how and why the perceptions of tourism education and careers have changed, 24 interviews were conducted with students currently enrolled in a tertiary tourism management degree at two New Zealand universities and explored through the theory of planned behaviour. Disruption induced by Covid-19 predominantly strengthened students’ commitment to their previously selected career. Prepared to find alternative employment options throughout the initial recovery period due to a perceived lack of behavioural control, the ability to utilize their degree to induce positive change and make a lasting difference to redesign tourism for the better overrode increasingly negative subjective norms and initial doubt and anxiety. As a result, students held predominantly optimistic attitudes towards future tourism careers and perceived a potentially higher future value of a tertiary tourism degree.
{"title":"Students’ perceptions of tertiary tourism education and careers during the Covid-19 pandemic","authors":"Ina Reichenberger, E. Raymond","doi":"10.1080/15313220.2021.1950593","DOIUrl":"https://doi.org/10.1080/15313220.2021.1950593","url":null,"abstract":"ABSTRACT Covid-19 causes significant disruption and creates challenges for international student recruitment while raising questions about the future attractiveness of tourism careers. To identify if, how and why the perceptions of tourism education and careers have changed, 24 interviews were conducted with students currently enrolled in a tertiary tourism management degree at two New Zealand universities and explored through the theory of planned behaviour. Disruption induced by Covid-19 predominantly strengthened students’ commitment to their previously selected career. Prepared to find alternative employment options throughout the initial recovery period due to a perceived lack of behavioural control, the ability to utilize their degree to induce positive change and make a lasting difference to redesign tourism for the better overrode increasingly negative subjective norms and initial doubt and anxiety. As a result, students held predominantly optimistic attitudes towards future tourism careers and perceived a potentially higher future value of a tertiary tourism degree.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46489210","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-06DOI: 10.1080/15313220.2021.1950102
A. Seow, Yuen-Onn Choong
ABSTRACT This study explores the important components of decision-making that influence the behavioural intentions of international students for educational tourism. A total of 367 samples were generated by using quota sampling technique. The partial Least Square approach was applied to assess the measurement model and structural model. Based on the statistical results, perceived severity, perceived vulnerability, response efficacy and perceived self-efficacy are positively related to behavioural intention, whereas response cost is found not to be negatively related to behavioural intention. This empirical paper has contributed to the existing theoretical literature by adopting Protection Motivation Theory to further understand the elements of the decision-making process. The results revealed that, as compared to threat appraisal variables, coping appraisal variables are more significantly associated with behavioural intention. With these prominent findings, the ministry of education and tourism board can gain an insight on international students’ attitude and behaviour related to educational tourism perspective.
{"title":"The effects of implementation intentions on educational tourism: a protection motivation theory approach","authors":"A. Seow, Yuen-Onn Choong","doi":"10.1080/15313220.2021.1950102","DOIUrl":"https://doi.org/10.1080/15313220.2021.1950102","url":null,"abstract":"ABSTRACT This study explores the important components of decision-making that influence the behavioural intentions of international students for educational tourism. A total of 367 samples were generated by using quota sampling technique. The partial Least Square approach was applied to assess the measurement model and structural model. Based on the statistical results, perceived severity, perceived vulnerability, response efficacy and perceived self-efficacy are positively related to behavioural intention, whereas response cost is found not to be negatively related to behavioural intention. This empirical paper has contributed to the existing theoretical literature by adopting Protection Motivation Theory to further understand the elements of the decision-making process. The results revealed that, as compared to threat appraisal variables, coping appraisal variables are more significantly associated with behavioural intention. With these prominent findings, the ministry of education and tourism board can gain an insight on international students’ attitude and behaviour related to educational tourism perspective.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1950102","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44785992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-02DOI: 10.1080/15313220.2021.1924922
Nicole L. Davis, Mimi Gough, Lorraine L. Taylor
ABSTRACT One of the most important questions posed by faculty and curriculum designers is, what content should be included in my online course design? To answer this question, it is important to reflect on the type of knowledge or skills students will be expected to gain during their term of study. There are three common designs for course development: Forward, Central and Backward. Each will be addressed in this article, but the main focus is on Backward Design which emphasizes beginning with the end goal or established learning objectives. The authors agree that Backward Design has been particularly effective in their field of expertise in the areas of hospitality and event management at three separate institutions. During a period when instructors are re-examining every aspect of their teaching due to mandatory modifications in response to the global COVID-19 pandemic is the perfect time to investigate the steps used in Backward Design and to explore the methods that best apply to building an online course in tourism-based programs of study.
{"title":"Enhancing online courses by utilizing “Backward Design”","authors":"Nicole L. Davis, Mimi Gough, Lorraine L. Taylor","doi":"10.1080/15313220.2021.1924922","DOIUrl":"https://doi.org/10.1080/15313220.2021.1924922","url":null,"abstract":"ABSTRACT One of the most important questions posed by faculty and curriculum designers is, what content should be included in my online course design? To answer this question, it is important to reflect on the type of knowledge or skills students will be expected to gain during their term of study. There are three common designs for course development: Forward, Central and Backward. Each will be addressed in this article, but the main focus is on Backward Design which emphasizes beginning with the end goal or established learning objectives. The authors agree that Backward Design has been particularly effective in their field of expertise in the areas of hospitality and event management at three separate institutions. During a period when instructors are re-examining every aspect of their teaching due to mandatory modifications in response to the global COVID-19 pandemic is the perfect time to investigate the steps used in Backward Design and to explore the methods that best apply to building an online course in tourism-based programs of study.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1924922","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59962921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-18DOI: 10.1080/15313220.2021.1924921
Chetan Shah, A. Chowdhury, Vikas Gupta
ABSTRACT This research examines the impact of COVID-19 on Indian tourism and hospitality students’ perception of career opportunities and future prospects. Our findings indicate that perceived industry image influences prospective employees’ career decisions. Students consider the industry to revive itself in the near future and therefore, in spite of the slowdown due to the pandemic, they still preferred to work in the industry. Whilst they acknowledged significant changes in the nature of work, reduction in pay and benefits, and an increasingly competitive job environment, they still expressed unwillingness to work at entry level positions. Specific to the pandemic, students anticipated fewer job openings, reduced job security, higher terminations during probation period and slim chances of promotions. Pursuing higher studies in management (MBA) was regarded as the most viable alternate option during the pandemic.
{"title":"Impact of COVID-19 on tourism and hospitality students’ perceptions of career opportunities and future prospects in India","authors":"Chetan Shah, A. Chowdhury, Vikas Gupta","doi":"10.1080/15313220.2021.1924921","DOIUrl":"https://doi.org/10.1080/15313220.2021.1924921","url":null,"abstract":"ABSTRACT This research examines the impact of COVID-19 on Indian tourism and hospitality students’ perception of career opportunities and future prospects. Our findings indicate that perceived industry image influences prospective employees’ career decisions. Students consider the industry to revive itself in the near future and therefore, in spite of the slowdown due to the pandemic, they still preferred to work in the industry. Whilst they acknowledged significant changes in the nature of work, reduction in pay and benefits, and an increasingly competitive job environment, they still expressed unwillingness to work at entry level positions. Specific to the pandemic, students anticipated fewer job openings, reduced job security, higher terminations during probation period and slim chances of promotions. Pursuing higher studies in management (MBA) was regarded as the most viable alternate option during the pandemic.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1924921","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44659342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-15DOI: 10.1080/15313220.2021.1912688
Pratik Ghosh, Deepika Jhamb
ABSTRACT The study aims to delineate the factors affecting the behavioral intentions of hotel interns of the reputed Institute of Hotel Management (IHMs). Also, the study intends to identify the association between future career intentions and word of mouth taking students’ satisfaction during the internship as a mediating factor into consideration. To achieve this, a descriptive cross-sectional design was adopted and data were collected from 140 Indian students recently finished their hotel internship. The proposed claims were tested through Structural Equation Modeling (SEM). Findings claim no direct influence of service quality of the internship on the career intentions of the hotel interns. However, hotel internship service quality has an adverse impact on the word of mouth of interns. Further, the satisfaction of interns mediates positively between these two variables, thereby negating the direct adverse effect and depicting competitive mediation. The results may facilitate both hotels and IHMs to design and schedule an effective internship program to bridge the gap between the expected and available skilled manpower for the hotels.
{"title":"How is the influence of hotel internship service quality a measurable factor in student interns’ behavioral intentions? Mediating Role of Interns’ Satisfaction","authors":"Pratik Ghosh, Deepika Jhamb","doi":"10.1080/15313220.2021.1912688","DOIUrl":"https://doi.org/10.1080/15313220.2021.1912688","url":null,"abstract":"ABSTRACT The study aims to delineate the factors affecting the behavioral intentions of hotel interns of the reputed Institute of Hotel Management (IHMs). Also, the study intends to identify the association between future career intentions and word of mouth taking students’ satisfaction during the internship as a mediating factor into consideration. To achieve this, a descriptive cross-sectional design was adopted and data were collected from 140 Indian students recently finished their hotel internship. The proposed claims were tested through Structural Equation Modeling (SEM). Findings claim no direct influence of service quality of the internship on the career intentions of the hotel interns. However, hotel internship service quality has an adverse impact on the word of mouth of interns. Further, the satisfaction of interns mediates positively between these two variables, thereby negating the direct adverse effect and depicting competitive mediation. The results may facilitate both hotels and IHMs to design and schedule an effective internship program to bridge the gap between the expected and available skilled manpower for the hotels.","PeriodicalId":46100,"journal":{"name":"Journal of Teaching in Travel & Tourism","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2021-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15313220.2021.1912688","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48000168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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