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Toward a Greater Understanding of the Use of Nonverbal Cues To Deception in Computer-Mediated Communication 在计算机媒介沟通中对非语言暗示欺骗的使用有了更深入的了解
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-03-18 DOI: 10.1109/TPC.2023.3263378
Joey F. George;Annette M. Mills;Gabriel Giordano;Manjul Gupta;Vanesa M. Tennant;Carmen C. Lewis
Background: Computer-mediated communication (CMC) is an important part of work life. However, this communication can be dishonest, and when people attempt to judge dishonesty, irrespective of the cues available, they tend to rely on a few nonverbal cues that are not the most reliable. Literature review: According to leakage theory, CMC modes differ from each other in the number of cues to deception they can transmit, potentially affecting one's ability to detect deception in a given medium. There is considerable research on peoples’ use of nonverbal cues across CMC modes to evaluate deception, but limited understanding of the choices they make and the extent to which their deception judgments are impaired or helped by cues they have access to for different CMC modes. Research questions: 1. To what extent are the nonverbal cues that people say they rely on to detect deception shaped by the medium that they use for communication? 2. What are the effects of nonverbal cue availability on deception detection success? Methodology: We conducted an experiment with 132 veracity judges from New Zealand and Jamaica, who observed interview segments in Spanish and Hindi (languages that they did not understand) to isolate the effects of nonverbal cues. They determined the veracity of each segment and listed the things that guided their judgment. Results/discussion: The results suggest that when certain nonverbal cues are available, such as gaze aversion, these suppress attention to more reliable cues (e.g., voice pitch) when judging deception. Redirecting attention to more reliable cues is therefore important. Unexpectedly, cue choice also varied across language by medium. Conclusions: The findings extend the understanding of people's use of nonverbal cues and the extent to which certain cues distract in the deception judgment. Although people rely on vocalic cues in audio-only media and kinesic cues in video-only media, they tend to rely mostly on, and are distracted by, a few kinesic cues for full audiovisual media, even though vocalic cues are available. We also found that people can successfully detect cues to deception, even when their communication mode is relatively bereft of useful information. However, the availability (or lack) of nonverbal cues was not a factor in deception detection success. To improve detection, deception training that targets reliable cues for different media is needed.
背景:计算机媒介通信(CMC)是工作生活的重要组成部分。然而,这种沟通可能是不诚实的,当人们试图判断不诚实时,无论有什么线索,他们往往会依赖一些不是最可靠的非语言线索。文献综述:根据泄漏理论,CMC模式在其可以传递的欺骗线索数量上彼此不同,这可能会影响一个人在给定介质中检测欺骗的能力。关于人们在CMC模式中使用非语言线索来评估欺骗行为,有相当多的研究,但对他们所做的选择以及他们的欺骗判断在多大程度上受到不同CMC模式的线索的损害或帮助的了解有限。研究问题:1。人们说他们用来检测欺骗的非语言线索在多大程度上是由他们用来交流的媒介塑造的?2.非语言线索的可用性对欺骗检测成功有什么影响?方法:我们对来自新西兰和牙买加的132名准确性评委进行了一项实验,他们观察了西班牙语和印地语(他们不懂的语言)的采访片段,以隔离非语言暗示的影响。他们确定了每个片段的真实性,并列出了指导他们判断的内容。结果/讨论:结果表明,当某些非语言线索可用时,如厌恶凝视,在判断欺骗时,这些线索会抑制对更可靠线索(如音高)的注意力。因此,将注意力转移到更可靠的线索上很重要。出乎意料的是,不同语言的提示选择也因媒介而异。结论:研究结果扩展了人们对非语言线索的使用以及某些线索在欺骗判断中分散注意力的程度的理解。尽管人们在纯音频媒体中依赖声音提示,在纯视频媒体中依赖运动机能提示,但在全视听媒体中,他们往往主要依赖少数运动机能提示并被其分散注意力,即使声音提示是可用的。我们还发现,即使在交流模式相对缺乏有用信息的情况下,人们也能成功地检测到欺骗的线索。然而,非语言线索的可用性(或缺乏)并不是欺骗检测成功的因素。为了提高检测能力,需要针对不同媒体的可靠线索进行欺骗训练。
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引用次数: 0
To Interact and to Narrate: A Categorical Multidimensional Analysis of Twitter Use by US Banks and Energy Corporations 互动和叙述:美国银行和能源公司使用Twitter的分类多维分析
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-03-09 DOI: 10.1109/TPC.2023.3260465
Ya Sun;Deyi Kong;Limei Zhai
Background: With the development of digital technologies, Twitter allows organizations to make better use of social media for impression management, advertising, and marketing. Literature review: As a recently developed register, Twitter has been researched as a personal-oriented communication method, but little research has been conducted on the register of corporate Twitter use. This study, exploring Twitter use by the 2020 US Fortune 500 banks and energy corporations, may be the first one to conduct register analysis of corporate Twitter. Methodology: This study used summary language variables of Linguistic Inquiry and Word Count (LIWC) as dimensions of register variation, and also conducted categorical multidimensional analysis (CMDA) of linguistic features and features specific to Twitter. Research questions: 1. What are the patterns of register variation in the tweets of US banks and energy corporations based on the results of four LIWC summary variables and the CMDA method? 2. Are there any differences between tweets of the two industries within each pattern of register variation? Results and conclusions: Results showed that tweets of both industries tend to display a categorical, confident self-regulating style, and a mixed tone. Tweets of banks are more formal, self-regulating, and oriented toward narrative (congratulatory, positive informational, and effortful), while tweets of energy corporations are more authentic and oriented toward interaction (advisory, routine, and affiliative). Tweets having narrative functions tend to be formal in style and positive in tone, while tweets having interactive functions tend to display corporations’ confidence and leadership. Corporate Twitter is characterized by the integration of interaction and informational narrative, or “registerial hybridity.” Overall, this study strengthens the idea that corporations use Twitter to facilitate corporate communication with a broadcasting strategy and narrative perspective, and to improve digital communication with an engaging strategy. Findings may shed light on promoting products and corporate impression management on social media.
背景:随着数字技术的发展,Twitter使组织能够更好地利用社交媒体进行印象管理、广告和营销。文献综述:Twitter作为一种最近发展起来的注册表,作为一种面向个人的沟通方式进行了研究,但对企业Twitter使用注册表的研究却很少。本研究探讨了2020年美国财富500强银行和能源企业使用Twitter的情况,可能是第一个对企业Twitter进行注册分析的研究。研究方法:本研究使用语言调查和词计数(LIWC)的总结语言变量作为语域变异的维度,并对Twitter的语言特征和特有特征进行了分类多维分析(CMDA)。研究问题:1;基于四个LIWC汇总变量和CMDA方法的结果,美国银行和能源公司推文的注册表变化模式是什么?2. 在每一种语域变异模式下,两个行业的推文之间是否存在差异?结果与结论:结果显示,两个行业的推文都倾向于表现出一种明确、自信的自我调节风格,并且语气混合。银行的推文更正式、更自律、更倾向于叙事(祝贺、积极信息和努力),而能源公司的推文更真实、更倾向于互动(咨询、常规和附属)。具有叙事功能的推文在风格上趋于正式,语气上趋于积极,而具有互动功能的推文则倾向于展示企业的自信和领导力。企业推特的特点是交互性和信息叙事的融合,或称“注册混合性”。总体而言,本研究强化了企业使用Twitter以广播策略和叙事视角促进企业沟通,并以引人入胜的策略改善数字沟通的观点。研究结果可能有助于在社交媒体上推广产品和企业印象管理。
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引用次数: 0
The Communication Coefficient Method: A New Faculty Grading Tool Designed to Help Engineering Students Improve Their Technical Communication 沟通系数法:一种新的教师评分工具,旨在帮助工程专业学生提高技术沟通能力
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-03-08 DOI: 10.1109/TPC.2023.3260479
Edward Londner;Matthew Dabkowski;Ian Kloo;J. D. Caddell
Introduction: Engineering students benefit from understanding the role of technical communication in the professional workplace. This article examines the communication coefficient (CC), a new method for grading student technical communication intended to help students better understand this role. Its goal is to encourage students to treat their communication with the same importance that it has in the professional workplace. About the case: The core philosophy of the CC method is that audiences perceive technical work more positively when it is communicated well and more negatively when it is not. The method captures this philosophy mathematically: students’ grades result from multiplying the points earned for technical content by a number—the coefficient—representing how well they communicated that content. Situating the case: The CC method is rooted in established principles, such as holistic grading and the separate yet simultaneous consideration of content and communication. It is novel in how it combines these principles into a grading technique. Approach: The CC method was employed in three undergraduate engineering classes at the United States Military Academy during the spring 2020 semester. Student and instructor feedback were collected to gauge the pros and cons of the method and whether it is worth fielding on a larger scale. Discussion: The CC method was found to encourage better student communication, although mixed student and instructor opinion suggest that changes to the method and the way that it is messaged are necessary. Conclusion: The CC method warrants further study and consideration of its usefulness in other departments and institutions.
导言:工科学生从理解技术交流在专业工作场所的作用中受益。本文探讨了沟通系数(CC),这是一种为学生技术沟通评分的新方法,旨在帮助学生更好地理解这一角色。它的目标是鼓励学生对待他们的沟通与在专业工作场所一样重要。关于案例:CC方法的核心理念是,当技术工作沟通良好时,受众会更积极地看待它,而当技术工作沟通不好时,受众会更消极地看待它。这种方法以数学的方式抓住了这一哲学:学生的成绩是用技术内容的得分乘以一个数字——系数——来表示他们对该内容的交流程度。情境分析:CC方法植根于既定的原则,例如整体评分和内容与传播的分离但同时考虑。它的新颖之处在于它如何将这些原则结合成一种评分技术。方法:在美国军事学院2020年春季学期的三个本科工程班级中采用CC方法。收集了学生和教师的反馈,以评估该方法的利弊,以及是否值得在更大范围内推广。讨论:CC方法被发现可以鼓励更好的学生交流,尽管学生和教师的意见不一,表明改变方法和传递信息的方式是必要的。结论:CC法在其他部门和机构的适用性值得进一步研究和考虑。
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引用次数: 0
The Effect of Message Repetition on Information Diffusion on Twitter: An Agent-Based Approach 消息重复对推特信息传播的影响:一种基于Agent的方法
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-03-01 DOI: 10.1109/TPC.2023.3260449
Manuela López;Carmen Hidalgo-Alcázar;Paul Leger
Background: Twitter offers tools that facilitate the diffusion of information by which companies can engage consumers to share their messages. Literature review: Communication professionals are using platforms such as Twitter to disseminate information; however, the strategies that they should use to achieve high information diffusion are not clear. This article proposes message repetition as a strategy. Research questions: 1. What is the wear-out point of Twitter? 2. How many times should a company repeat a tweet written on its brand page to maximize the diffusion for seeds? 3. How many times should a company repeat a tweet written on its brand page to maximize the diffusion while minimizing the number of consumers reaching their wear-out point for seeds? 4. How many times should a company repeat a tweet written on its brand page to maximize the diffusion for nonseeds? 5. How many times should a company repeat a tweet written on its brand page to maximize the diffusion while minimizing the number of consumers reaching their wear-out point for both seeds and nonseeds? Research methodology: An agent-based simulation model for information diffusion is proposed as an approach to measure the diffusion of a tweet that has been repeated. The model considers that consumers can reach their wear-out point when they read a tweet several times. Results: The results of the model indicate the number of times a company should send the same tweet to achieve high information diffusion before this action has negative effects on consumers. Brand followers are key to achieving high information diffusion; however, consumers begin to feel bothered by the tweet by the sixth repetition. Conclusions: To the best of our knowledge, this is the first study to examine tweet repetition as a strategy to achieve higher information diffusion on Twitter. In addition, it extends the information diffusion literature by controlling the wear-out effect. It contributes to both communication and computational science literature by analyzing a communication problem using an agent-based approach. Finally, this article contributes to the field of technical and professional communication by testing a strategy to reach great information diffusion, and by creating a tool that any company can use to anticipate the results of a communication campaign created in Twitter before launching it.
背景:推特提供了促进信息传播的工具,公司可以通过这些工具吸引消费者分享他们的信息。文献综述:传播专业人员正在使用推特等平台传播信息;然而,他们应该使用什么策略来实现高信息传播还不清楚。本文提出将信息重复作为一种策略。研究问题:1。推特的用坏点是什么?2.一家公司应该重复多少次写在其品牌页面上的推文,以最大限度地传播种子?3.一家公司应该重复多少次写在其品牌页面上的推文,以最大限度地扩大传播,同时最大限度地减少达到种子磨损点的消费者数量?4.一家公司应该重复多少次写在其品牌页面上的推文,以最大限度地传播非新闻?5.一家公司应该重复多少次写在其品牌页面上的推文,以最大限度地扩大传播,同时最大限度地减少达到种子和非种子消耗点的消费者数量?研究方法:提出了一种基于代理的信息传播模拟模型,作为衡量重复推文传播的一种方法。该模型认为,当消费者多次阅读一条推文时,他们就可以达到疲劳点。结果:该模型的结果表明,在这一行为对消费者产生负面影响之前,一家公司应该发送同一条推特以实现高信息传播的次数。品牌追随者是实现高信息传播的关键;然而,到第六次重复时,消费者开始对这条推文感到困扰。结论:据我们所知,这是第一项将推特重复作为在推特上实现更高信息传播的策略的研究。此外,它通过控制损耗效应来扩展信息扩散文献。它通过使用基于代理的方法分析通信问题,为通信和计算科学文献做出了贡献。最后,本文通过测试一种策略来实现巨大的信息传播,并通过创建一个工具,任何公司都可以在启动推特之前使用该工具来预测在推特上创建的传播活动的结果,从而为技术和专业传播领域做出了贡献。
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引用次数: 0
IEEE Transactions on Professional Communication Information for Authors IEEE作者专业交流信息汇刊
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-02-20 DOI: 10.1109/TPC.2023.3243861
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引用次数: 0
IEEE Professional Communication Society Information IEEE专业通信协会信息
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-02-20 DOI: 10.1109/TPC.2023.3243821
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引用次数: 0
Centering Social Justice at ProComm Limerick 2022 2022利默里克ProComm聚焦社会正义
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-02-20 DOI: 10.1109/TPC.2023.3236544
Josephine Walwema
Presents papers from the International Professional Communication Conference that was held in Limerick, Ireland, 17–20 July 2022. The conferences solicited practical ideas for redressing specific manifestations of injustice rather than theorize or deliberate about the nature of social justice.
介绍2022年7月17日至20日在爱尔兰利默里克举行的国际专业传播会议的论文。会议征求了纠正不公正的具体表现的实际想法,而不是对社会正义的性质进行理论化或深思熟虑。
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引用次数: 0
Designing Multilingual Experiences in Technical Communication: Laura Gonzales: [Book Review] 在技术交流中设计多语言体验:Laura Gonzales:[书评]
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-02-20 DOI: 10.1109/TPC.2023.3238139
Alan Houser
In Designing Multilingual Experiences in Technical Communication, Dr. Laura Gonzales proposes a radical rethinking of the motivations, methods, execution, and interpretation of multilingual research in technical communication. Gonzales rejects classical technical communication models, which posit the technical communicator and translator as mere transmitters of information. Perhaps more important, Gonzales rejects current common practices in multilingual research and their dismissive assumptions (whether implicit or explicit) about speakers of languages other than English, typically in communities of color or the Global South.
在《设计技术交流中的多语言体验》一书中,Laura Gonzales博士对技术交流中多语言研究的动机、方法、执行和解释进行了彻底的重新思考。冈萨雷斯反对经典的技术交流模型,这些模型假定技术交流者和译者仅仅是信息的传递者。也许更重要的是,冈萨雷斯反对当前多语言研究中的常见做法,以及他们对非英语语言使用者的轻蔑假设(无论是隐含的还是明确的),特别是在有色人种或全球南方社区。
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引用次数: 1
IEEE Professional Communication Society Information IEEE专业通信协会信息
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-02-20 DOI: 10.1109/TPC.2023.3243820
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引用次数: 0
An Editor's Thanks 编辑的感谢
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-02-20 DOI: 10.1109/TPC.2023.3242211
George F. Hayhoe
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引用次数: 0
期刊
IEEE Transactions on Professional Communication
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