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Changing roles of tour guides: From “agent to serve” to “agent of change” 导游角色的转变:从“服务的代理人”到“变革的代理人”
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-09-27 DOI: 10.1177/14687976231200909
Lianping Ren, Cora Un In Wong, Caiwei Ma, Yanping Feng
The guided tour industry has undergone drastic changes in China along with the socio-economic, demographic, and technological developments of the past decades, leading to new demands on the tour guide profession. The COVID-19 pandemic has further accelerated the changes. Yet little is known regarding how the tour guides’ roles have evolved. This study aims to fill this gap through exploring new roles and services undertaken by tour guides, drawing on qualitative data (in-depth interviews) from both tour guides’ and tourists’ recent guided tour experience in China. The findings demonstrate a continuum of roles of the guides, ranging from “the serving roles” to being “the ones who facilitate changes.” Five main driving forces were identified, namely: the tourists’ customization needs, demographic change, rapid ICT development, increased special interests, and the pandemic and tourists’ favor in remote destinations. Instead of expecting serving roles only, the Chinese tourists now welcome roles that can foster positive changes, reflecting Chinese tourists’ motivational shift to having eudaimonic experience through traveling.
在过去的几十年里,随着社会经济、人口和技术的发展,中国的导游行业发生了巨大的变化,对导游职业提出了新的要求。2019冠状病毒病大流行进一步加速了这些变化。然而,人们对导游的角色是如何演变的知之甚少。本研究旨在通过探索导游的新角色和服务,利用导游和游客最近在中国的导游经历的定性数据(深度访谈)来填补这一空白。研究结果表明,向导的角色是连续的,从“服务角色”到“促进变革的角色”。确定了五个主要驱动力,即:游客的定制需求、人口变化、信息通信技术的快速发展、特殊兴趣的增加以及疫情和游客对偏远目的地的青睐。中国游客不再仅仅期待服务角色,而是欢迎能够促进积极变化的角色,这反映出中国游客的动机转变为通过旅行获得幸福的体验。
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引用次数: 0
‘If they touch our cloudberries, that means war’: Rural liveability and acceptance of environmental impacts from event tourism “如果他们碰了我们的云莓,那就意味着战争”:农村宜居性和对活动旅游对环境影响的接受
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-09-26 DOI: 10.1177/14687976231200902
Axel Eriksson
Through the lens of liveability and Buen Vivir, I explore how local actors form their acceptance of the physical impact on nature caused by a trail marathon in north-central Sweden, particularly given trail and soil erosion. With a qualitative multi-method research approach, the findings reveal that the local actors minimise the impacts by getting involved in various activities both inside and outside the event. Different knowledge and practices foster sustainability and create acceptance. While the growth of tourism creates unease and feelings of inadequate control, this event is seen as a distinct phenomenon. I show that liveability goes beyond perception and requires integration of the local environment into local practices. Current acceptance may however be eroded if more or larger events occur in the future. Policies and planning must therefore acknowledge and incorporate these local practices to create sustainability.
通过宜居性和Buen Vivir的视角,我探索了当地参与者如何接受瑞典中北部越野跑马拉松对自然造成的物理影响,特别是考虑到赛道和土壤侵蚀。通过定性的多方法研究方法,研究结果表明,当地参与者通过参与活动内外的各种活动来最大限度地减少影响。不同的知识和实践促进可持续性并创造接受度。虽然旅游业的增长造成了不安和控制不足的感觉,但这一事件被视为一种独特的现象。我展示了宜居性超越了感知,需要将当地环境融入当地实践。然而,如果将来发生更多或更大的事件,当前的接受度可能会受到影响。因此,政策和规划必须承认并纳入这些地方做法,以创造可持续性。
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引用次数: 0
Tourism mobilities, tourist performances: Editors-in-chief’s notes 旅游交通,旅游表演:总编笔记
4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-09-01 DOI: 10.1177/14687976231200699
Chin-Ee Ong, Susan Frohlick
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引用次数: 0
Serious leisure imaginaries: The construction of tourists, locals and localities in scuba diving tourism 严肃休闲想象:水肺潜水旅游中游客、当地人和地方的建构
IF 2.4 4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-08-10 DOI: 10.1177/14687976231193110
Hans Tunestad
Scuba diving is a global leisure activity today often undertaken as a form of tourism, counting millions of practitioners. Drawing on my experience of diving in different parts of the world, as well as on various forms of documentation, this article focuses on the structural characteristics of this form of purposeful tourism. As a sport, scuba diving follows certain routines and regulations and can thus be seen as a form of serious leisure; that is, leisure involving plans and demands. As a form of tourism, it is a particular way of imagining the world, based on a specific form of cartography and mass mediated images and stories of the vast blue and its inhabitants. My argument is that when undertaking scuba as a form of tourism, whether guiding or being guided, divers submit to the structures of both the sport and the touring. These then determine both how they dive from a technical point of view and how they come to think about diving and indeed, in a sense, the world. Divers are thus guided by ‘serious leisure imaginaries’. Altogether, scuba diving tourism here emerges as a transformative social force where tourists, locals and localities are constructed simultaneously in a dynamic interplay.
如今,水肺潜水是一项全球性的休闲活动,通常作为一种旅游形式进行,有数百万从业者。根据我在世界各地潜水的经验,以及各种形式的文献,本文重点介绍了这种有目的旅游形式的结构特征。作为一项运动,水肺潜水遵循某些常规和规定,因此可以被视为一种严肃的休闲形式;也就是说,休闲包括计划和需求。作为一种旅游形式,它是一种想象世界的特殊方式,基于一种特定的制图形式和大众媒介的广阔蓝色及其居民的图像和故事。我的论点是,当潜水作为一种旅游形式时,无论是在导游还是在导游的带领下,潜水员都要服从运动和旅游的结构。然后,这些决定了他们从技术角度如何潜水,以及他们如何思考潜水,从某种意义上说,甚至是世界。因此,潜水员被“严肃的休闲想象”所引导。总之,这里的水肺潜水旅游是一种变革性的社会力量,游客、当地人和当地人在动态的相互作用中同时构建。
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引用次数: 0
‘I had more time to listen to my inner voice’: Zen meditation tourism for Generation Z “我有更多的时间倾听我内心的声音”:Z世代的禅修旅游
IF 2.4 4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-08-04 DOI: 10.1177/14687976231189833
Jiayu Wu, Juan Tang, Elizabeth Agyeiwaah
With much academic attention to experiential learning in on-site tourism experiences, the benefits of Zen meditation tourism on Generation Z after their re-entry into daily secular life remains largely unexplored. Drawing on experiential learning theory, this study explores the benefits experienced by participants after Zen meditation tourism in three stages including reflection, learning results, and active experimentation. Employing phenomenology-based ethnography, six consecutive rounds of online face-to-face interviews were conducted with 12 informants who were continuously traced after attending a Zen camp. The study findings revealed long-term positive benefits in three aspects of this generational cohort. First, Zen practices tend to be fading yet abiding after the Zen camp which continues sporadically into daily life. Second, socialisation is continuously progressive; but self-growth is complicated and unstable. Theoretical and practical implications of these novel findings are discussed.
随着学术界对现场旅游体验中的体验式学习的高度关注,禅修旅游对Z世代重返日常世俗生活后的好处在很大程度上仍未得到探索。本研究借鉴体验式学习理论,从反思、学习结果和积极实验三个阶段探讨参与者在禅修旅游后所体验到的好处。采用基于现象学的民族志,对12名参加禅营后被持续追踪的线人进行了连续六轮的在线面对面采访。研究结果揭示了这一代人在三个方面的长期积极益处。首先,禅宗实践往往在禅宗阵营之后逐渐消失,但仍在持续,禅宗阵营偶尔会延续到日常生活中。第二,社会化是不断进步的;但自我成长是复杂而不稳定的。讨论了这些新发现的理论和实践意义。
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引用次数: 0
Tourism routes through a mobile lens: The case of China’s Chamagudao 移动视角下的旅游线路:以中国的查马古道为例
IF 2.4 4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-08-02 DOI: 10.1177/14687976231189834
Alexandra Witte
This article examines how various stakeholders’ practices on the ground mobilise and immobilise the Chamagudao’s heritage as a historic trade and caravan route. The research is based on ethnographic fieldwork in Yunnan, China, following movements of tourists, guides, residents and information on the remaining trails of the Chamagudao. It outlines how nodes, constructed by state actors and touristic media, rather than the lines of mobile heritage primarily constitute the Chamagudao, and the implications for tourists’ awareness and understanding of the Chamagudao as mobile heritage. Explicitly mobile practices occurring along its trajectories are challenging the nodal interpretations of this historic route. The article offers a mobile perspective on assessing the opportunities and challenges faced by tourism routes in China in the governments bid to develop these as mobile heritage destinations.
本文探讨了各种利益相关者在实地的做法如何动员和固定查马古道的遗产,将其作为一条历史悠久的贸易和商队路线。这项研究基于中国云南的民族志实地调查,追踪了游客、导游、居民的动向以及查马古岛剩余步道的信息。它概述了由国家行为者和旅游媒体构建的节点,而不是流动遗产线,如何主要构成查马古道,以及对游客将查马古岛作为流动遗产的意识和理解的影响。沿着其轨迹发生的明显的流动性实践正在挑战对这条历史路线的节点解释。这篇文章提供了一个流动的视角来评估中国旅游路线在政府将其开发为流动遗产目的地的过程中所面临的机遇和挑战。
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引用次数: 0
Curating the music city: The accommodation sector in Glasgow’s music tourism ecology 策划音乐城:格拉斯哥音乐旅游生态中的住宿业
IF 2.4 4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-06-14 DOI: 10.1177/14687976231177963
M. Ord, Adam Behr
Since becoming a UNESCO ‘City of Music’ in 2008, Glasgow has sought to develop the tourism potential of its music scene. As potential beneficiaries, accommodation providers have facilitated the development of music tourism initiatives within the city, strategically positioning themselves as ambassadors for the city’s music. This article considers how three Glasgow hotels ‘curate’ the musical life of the city, presenting themselves as facilitators of cultural experiences rather than mere service providers. We draw on interviews alongside an analysis of marketing discourse to show how this approach is reflected in the physical space of hotels, recruitment practices, and the language of promotional materials. Arguing that the packaging of musical experience often implies an instrumentalist understanding of music’s cultural value, we consider what it means for music to be re-imagined as an ‘experience’, and how music’s value as a resource for self-construction is articulated within the discourse of contemporary tourism.
自2008年成为联合国教科文组织的“音乐之都”以来,格拉斯哥一直在努力开发其音乐领域的旅游潜力。作为潜在的受益者,住宿提供商促进了城市内音乐旅游计划的发展,战略性地将自己定位为城市音乐的大使。本文探讨了格拉斯哥的三家酒店如何“策划”城市的音乐生活,将自己展示为文化体验的促进者,而不仅仅是服务提供商。我们利用采访和营销话语分析来展示这种方法是如何在酒店的物理空间、招聘实践和宣传材料的语言中体现出来的。音乐体验的包装往往意味着乐器主义者对音乐文化价值的理解,我们认为音乐被重新想象为一种“体验”意味着什么,以及音乐作为一种自我建构资源的价值是如何在当代旅游的话语中表达的。
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引用次数: 1
Editors-in-Chief Notes, June issue, 2023 主编笔记,2023年6月号
IF 2.4 4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-06-01 DOI: 10.1177/17470161231179563
Sue Frohlick, Chin-Ee Ong
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引用次数: 0
Responsible tourists in the time of Covid-19? Covid-19时期负责任的游客?
IF 3.3 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-01 Epub Date: 2023-05-02 DOI: 10.1177/14687976231169559
Bente Heimtun, Arvid Viken

COVID-19 effectively stopped tourism mobilities for a time. Theoretically, this qualitative study draws on the notion of responsibility, as in responsibility to act and responsibility to Otherness. We explore how, during the pandemic, Norwegian tourists dealt with infection preventive measures, how they changed travel habits and how the pandemic transformed their thinking on tourism and climate change. The tourists were loyal citizens adhering to the authorities' measures and refrained from international holidays, thereby taking responsibility for the governmentally enforced dugnad (collective efforts). This temporal change in travel habits, however, was not expected to become the new normal, as warmer, southern destinations were still desired. Culturally embedded neoliberal values of freedom of movement were, for most of these tourists, stronger than the threat of climate crisis. Fatalistically, we conclude that COVID-19 did not have the power to transform their mind-sets regarding responsible tourism futures and free them from neoliberal shackles.

新冠肺炎疫情一度有效遏制了旅游流动。从理论上讲,这一定性研究借鉴了责任的概念,如对行动的责任和对他者的责任。我们将探讨在疫情期间,挪威游客如何应对感染预防措施,他们如何改变旅行习惯,以及疫情如何改变他们对旅游和气候变化的看法。这些游客是忠实的公民,遵守当局的措施,不参加国际假日,因此承担了政府强制执行的义务(集体努力)。然而,这种旅游习惯的暂时变化预计不会成为新的常态,因为人们仍然希望去更温暖的南方目的地。对这些游客中的大多数来说,文化上根深蒂固的行动自由的新自由主义价值观比气候危机的威胁更强大。宿命的是,我们得出结论,COVID-19没有能力改变他们对负责任的旅游业未来的思维方式,也没有能力将他们从新自由主义的束缚中解放出来。
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引用次数: 0
Listening otherwise: From “silent tourism” soundscapes to privileged sonic ways of knowing 聆听:从“无声旅游”的音景到特权的声音认知方式
IF 2.4 4区 管理学 Q2 Business, Management and Accounting Pub Date : 2023-05-25 DOI: 10.1177/14687976231171713
Susan Frohlick, Celeste Macevicius
This paper explores quests for silence in tourism in English-language online media. We offer a reading of media forms all articulating a soundscape of silence: a preferred sonic environment for tourists’ health and well-being. A relational and reflexive approach allows us to interrogate these taken-for-granted desired silences, and to emplace ourselves in the analysis. Using critical discourse analysis, we try to listen to the sounds produced in the texts, and to write with, and about, the sounds that resonate with us, to disrupt the naturalization implicit to the silent tourism soundscapes. Such calls for silent tourism use vocabularies that reproduce a universalistic aurality and binaries of wanted/unwanted, silence/noise, nonhuman/human, good/bad that moralize and objectify. Relational ontology and feminist critiques of “soundscape” help us to rethink silent tourism as ways of knowing. Ultimately, in the media we reflect on and are not separate from sonic ways of knowing seem very much entangled with wealth, privilege, individualism, and settler positionalities.
本文探讨了英语网络媒体对旅游沉默的探索。我们提供媒体形式的阅读,所有这些形式都表达了一种沉默的声景:一个为游客的健康和福祉提供的首选声音环境。一种关系性和反射性的方法使我们能够审问这些理所当然的期望沉默,并将自己置于分析中。通过批判性话语分析,我们试图倾听文本中产生的声音,并与我们产生共鸣的声音一起写作,以打破无声旅游声景所隐含的自然化。这种对无声旅游的呼吁使用了再现普遍氛围的词汇,以及道德化和物化的想要/不想要、沉默/噪音、非人/人类、好/坏的二元对立。关系本体论和女权主义对“声景”的批判有助于我们重新思考无声旅游作为一种认识方式。最终,在我们反思的媒体中,我们并不脱离声音的认知方式,似乎与财富、特权、个人主义和定居者的立场纠缠在一起。
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引用次数: 1
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Tourist Studies
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