Journal of Contingencies and Crisis Management最新文献

Since the start of the COVID-19 pandemic, infodemiological studies have utilized Google Trends (GT) data to monitor and predict changes in public interest and social behavior. However, the question posed by researchers regarding the relation between online search interest and public media coverage has remained mostly unanswered. Moreover, many studies focus their research mainly on disease labels and symptoms. Thus, this article aims to contribute to crisis research, providing a long-term analysis of Google search queries and media coverage in Germany between January 2020 and December 2022, incorporating a broad range of different keywords and categories. The study identified strong correlations between GT and public media data for the categories of disease labels, dynamics, and severity, followed by moderate to strong correlations for characteristics. GT analysis of these keywords may be suitable to monitor public awareness, validate the media impact and assess the efficacy of health communication strategies. Since the results for symptoms showed no significant relation, disease symptoms may serve as valuable keywords for surveilling or forecasting the spread of infectious diseases. The study emphasizes the significance of examining the relationship between media coverage and information-seeking behavior during pandemics and other crises.

In response to the societal crisis of trust widely documented by researchers and pollsters, this conceptual paper proposes a Trust Erosion Framework (TEF). By drawing analogies with the process of soil erosion, we postulate that the erosion of trust proceeds in stages: detachment, transportation and deposition. Furthermore, erosion of trust may be precipitated by the gravitational pulls of sticky and spillover crises, moderate weather events (e.g., disinformation), or extreme weather events (e.g., global crises). Responses to trust erosion and further management of trust is a dynamic, cyclical process. We illustrate the key ideas within our framework through a case study of the World Health Organization's crisis communication management during the COVID-19 pandemic. In these ways, the TEF offers an organised, evidence-based way to understand and respond to trust erosion especially during major global crises. The expanded conceptualisation of trust erosion may enable crisis communication stakeholders from academia, practice and policy to develop innovative, proactive communication strategies, that anticipate headwinds and respond in a timely, effective manner.

Khardani, C., and Schmude, J. 2024. “A Micro-Level Model for Crisis Management in Tourism Destinations: An Interdisciplinary Approach.” Journal of Contingencies and Crisis Management 32, no. 3: e12619. https://doi.org/10.1111/1468-5973.12619

The research focus for all three should be “Organisational” and not “Tourism.”

I apologize for this error.

The years 2020 and 2021 mark the two largest wildfire seasons in recorded California state history and the start of the COVID-19 pandemic. This article employs the resilience as meta-capability framework in the study of small- and medium-sized enterprise (SME) response to and recovery from these compound events in the Sierra Nevada region of California, with three aims. The first is to advance understanding of organisational resilience to compound events. The second is to motivate a theoretically informed body of work that moves SME climate-related impact studies beyond empirical description of outcomes and towards understanding of how resilient organisations might be built. The third is to support increased SME resilience through the identification and dissemination of the key capabilities and conditions that enabled response and recovery. Findings, based on semi-structured interviews with 32 Sierra Nevada SMEs, suggest that the resilience as meta-capability framework is helpful towards achieving those ends.

This study examines how coastal residents in the path of a hurricane manage the tension to evacuate or stay. In interviews with 17 coastal residents, we found evidence of tension management through account giving. Stayers justified their choices as keeping close to loved ones and animals, reducing difficulties in returning, and benchmarking prior storms to guide their actions over other sources of information. Evacuees framed the tension as either the only choice or the better of two poor choices. Our analysis also revealed contradictions in evacuating: a case of haves (have resources to evacuate but do not) and have nots (want to evacuate, but do not have the resources) and the perception that shelters were not a viable option. Lastly, stayers extracted lessons learned that reinforced their action and would likely guide future behaviours through benchmarking. Implications of these findings are offered for emergency managers, including speaking to residents' tension management, addressing contradictions, and acknowledging lesson learned, are discussed.

Trust, previous collaboration history, power asymmetry, and shifts from horizontal to hierarchical governance are factors that have been argued and, to some extent, shown to impact the success of collaboration. However, we know little about how these factors play out in the context of emergency response collaboration, particularly between public authorities and organized search and rescue (SAR) volunteers. Using a conjoint experiment with organized SAR volunteers in Norway, we examine how collaboration that blends hierarchical command and horizontal network coordination works in practice by randomly varying multiple features of a hypothetical mission. Our exploratory study confirms that the shift from horizontal to vertical modes of governance poses a challenge for collaborative emergency response. Furthermore, the findings highlight that trust, as social capital built through repeated interactions, is a key resource in multi-actor emergency management, both as an initial condition and during the response phase.