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Psychological empowerment and employee resilience in travel agencies and hotels 旅行社和酒店的心理赋权与员工复原力
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-30 DOI: 10.1108/tr-03-2024-0208
Ahmed Abdulaziz Alshiha, Sultan Mohammed Alkhozaim, Emad Mohammed Alnasser, Hazem Ahmed Khairy, Bassam Samir Al-Romeedy

Purpose

Responding to the need for exploration of psychological predictors influencing innovation, this study aims to examine the impact of psychological ownership (PO) in employee innovation behavior (EIB) with a focus on psychological empowerment (PE) and employee resilience (ER) as mediators.

Design/methodology/approach

Data was collected from full-time employees working in travel agencies and five-star hotels in Egypt. A Partial Least Squares Structural Equation Modeling analysis was performed on 409 valid responses.

Findings

The findings of this study revealed PO has a positive effect on EIB. Such relationship is partially mediated by PE and ER.

Originality/value

Theoretically, this study offers valuable insights into the underlying mechanisms that elucidate how PO influences employees' innovation behavior and resilience, while aligning with the principles of self-determination theory.

目的为了满足探索影响创新的心理预测因素的需要,本研究旨在探讨心理所有权(PO)对员工创新行为(EIB)的影响,重点关注作为中介因素的心理授权(PE)和员工抗压能力(ER)。对 409 份有效答卷进行了偏最小二乘法结构方程建模分析。原创性/价值从理论上讲,本研究为阐明 PO 如何影响员工创新行为和应变能力的内在机制提供了有价值的见解,同时也符合自我决定理论的原则。
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引用次数: 0
Inclusion of people with disability (PWD) in the tourism workforce: a critical discourse analysis of policies and plans 将残疾人(PWD)纳入旅游从业人员队伍:对政策和计划的批判性话语分析
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-29 DOI: 10.1108/tr-12-2023-0887
Siqi Emily Lu, Brent Moyle, Elaine Chiao Ling Yang, Sacha Reid
<h3>Purpose</h3><p>This paper aims to critically examine the discourse on the disability workforce in Australian tourism policy and planning documents.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>This research draws on a database of 490 Australian tourism policy and planning documents, across national, state, regional and local levels of governments, destination management organisations and peak industry bodies, to systematically examine the issues pertaining to disability workforce over the ten-year policy cycle (2013–2023), through critical discourse analysis.</p><!--/ Abstract__block --><h3>Findings</h3><p>Analysis revealed 20 of the existing 490 documents had mentions of the inclusion of people with disability (PWD) in the tourism workforce. Through critical discourse analysis, the nuances of political attitudes are evident. Tourism policies tend to exert a cautious approach towards the inclusion of PWD employment. PWD do not have a strong voice when it comes to the formation of tourism policy, especially not as members of the tourism workforce.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>This research underscores an emerging call for the government’s commitment to considering the underrepresented social group of PWD in the tourism workforce. By shedding light on critical discourse analysis of the disability workforce, tourism scholars and practitioners understand the current challenges and explore opportunities to implement tangible actions for an inclusive work environment for all.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>The research is novel and innovative as it critically examines the discourse of the disability workforce in the tourism sector through an institutional theory perspective. The limited emphasis of government policies on the disability workforce may result in missed opportunities to encourage meaningful employment engagement of PWD in tourism organisations. Consequently, this research contributes a tripartite model of policy recommendations that explicitly articulates the mechanisms for change that are tailored to tourism workforce and advocates for the active voices of PWD community in the policy formation process.</p><!--/ Abstract__block --><h3>目的</h3><p>本研究旨在对澳大利亚旅游政策和规划文件中有关残疾人劳动力的讨论进行批判性话语分析。</p><!--/ Abstract__block --><h3>设计/方法/途径</h3><p>本研究采用了490份澳大利亚旅游政策和规划文件, 涵盖了国家、州、地区和地方政府、目的地管理组织和行业峰会机构的文件, 系统地分析了 2013 年至 2023 年的10年政策周期内有关残疾人劳动力的讨论。</p><!--/ Abstract__block --><h3>研究结果</h3><p>分析显示, 在现有的 490 份文件中, 有20份提到了在旅游业中的残疾和工作包容性。通过批判性话语分析, 可以看出政治态度的细微差别。旅游政策在雇佣残疾人时往往采取谨慎的态度。在关于旅游业工作政策的制定过程中, 残疾人的声音略显薄弱。</p><!--/ Abstract__block --><h3>实践意义</h3><p>本研究强调了政府应致力于考虑残疾人这一少数社会群体在旅游劳动力中的参与度。通过揭示残疾人工作的批判性话语分析, 旅游学者和从业者能够了解当前面临的挑战, 并采取切实可行的措施来创造更具包容性的工作环境。</p><!--/ Abstract__block --><h3>独创性/价值</h3><p>本研究具有新颖性和创新性。它从制度理论的角度批判性地审视了旅游业中残疾人工作的讨论。政府政策对残疾人工作的重视不足可能导致错失在旅游相关公司促进残疾人有意义的就业参与机会。因此, 本研究提出了一个三方政策建议模型, 明确阐述了针对旅游业工作的变革机制, 并倡导在政策制定过程中积极听取残疾人社区的建议。</p><!-
本文旨在批判性地研究澳大利亚旅游业政策和规划文件中有关残疾人劳动力的论述。本研究利用澳大利亚国家、州、地区和地方各级政府、目的地管理组织和高峰行业机构的 490 份旅游业政策和规划文件数据库,通过批判性论述分析,系统地研究了十年政策周期(2013-2023 年)内与残疾人劳动力相关的问题。分析结果表明,在现有的 490 份文件中,有 20 份文件提到了将残疾人(PWD)纳入旅游业劳动力的问题。通过批判性话语分析,政治态度的细微差别显而易见。旅游政策倾向于对吸纳残疾人就业采取谨慎态度。在制定旅游政策时,尤其是作为旅游从业人员时,残疾人没有很强的发言权。 这项研究强调了一种新的呼声,即政府应致力于考虑旅游从业人员中残疾人这一代表性不足的社会群体。通过对残疾人劳动力的批判性话语分析,旅游学者和从业人员了解了当前的挑战,并探索了采取切实行动为所有人创造包容性工作环境的机会。原创性/价值本研究通过制度理论的视角对旅游业中残疾人劳动力的话语进行了批判性研究,具有新颖性和创新性。政府政策对残疾劳动力的重视程度有限,这可能导致错失鼓励残疾人在旅游机构中从事有意义工作的机会。因此,本研究提出了一个三方政策建议模型,明确阐述了针对旅游业劳动力的变革机制,并倡导在政策制定过程中积极听取残疾人群体的意见。目的本研究旨在对澳大利亚旅游政策和规划文件中有关残疾人劳动力的讨论进行批判性话语分析。 设计/方法/途径本研究采用了 490 份澳大利亚旅游政策和规划文件, 涵盖了国家、州、地区和地方政府、目的地管理组织和行业峰会机构的文件, 系统地分析了 2013 年至 2023 年的 10 年政策周期内有关残疾人劳动力的讨论。 研究结果分析显示, 在现有的 490 份文件中、有20份提到了在旅游业中的残疾和工作包容性。 通过批判性话语分析, 可以看出政治态度的细微差别、旅游学者和从业者能够了解当前面临的挑战,并采取切实可行的措施来创造更具包容性的工作环境、本研究提出了一个三方政策建议模型,明确阐述了针对旅游业工作的变革机制、并倡导在政策制定过程中积极听取残疾人社区的建议。 本文旨在深入探讨澳大利亚旅游政策和规划文件中的残疾人问题。设计/方法/途径本研究从澳大利亚国家、州、地区和地方各级政府、目的地管理组织和旅游业机构的 490 份旅游政策和规划文件的数据库入手,系统地研究了 10 年政策周期(2013-2023 年)内与残疾员工相关的问题。结果分析表明,在现有的 490 份文件中,有 20 份文件提到了将残疾人(PwDs)纳入旅游业就业的问题。批判性话语分析凸显了政策态度的细微差别。旅游政策倾向于对纳入残疾人就业采取谨慎态度。在制定旅游政策时,特别是作为旅游就业成员时,残疾人并没有强有力的发言权。 实际意义 本研究强调了政府承诺考虑旅游就业中残疾人这一代表性不足的社会群体的新需求。通过对残疾人旅游就业的批判性话语分析,旅游研究人员和从业人员了解了当前的挑战,并探索了实施切实行动的机会,从而为所有人创造一个包容性的工作环境。原创性/价值本研究采用制度理论方法,深入研究了旅游业中的残疾人劳动力,具有新颖性和创新性。政府政策对残疾员工的重视程度有限,这可能会导致残疾人错失在旅游机构中进行有意义劳动参与的机会。因此,本研究提供了一个三方政策建议模型,明确阐述了针对旅游从业人员的变革机制,并倡导残疾人群体参与政策制定过程。
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引用次数: 0
Mental health research in tourism and hospitality: a horizon 2050 paper 旅游业和酒店业的心理健康研究:2050 年展望文件
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-29 DOI: 10.1108/tr-11-2023-0788
Fangli Hu, Jun Wen, Metin Kozak
<h3>Purpose</h3><p>This paper aims to cover mental health research related to tourism and hospitality, starting in 1984, and track its development until 2020. Relevant research published between 2020 and 2023 during the COVID-19 pandemic is also reviewed to determine how this research stream is evolving.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>A detailed search of Scopus and Google Scholar yielded 4,790 mental health studies in tourism and hospitality; 102 were ultimately retained for systematic review. VOSviewer was used to visualize cluster analysis results.</p><!--/ Abstract__block --><h3>Findings</h3><p>Research on mental health in the context of tourism and hospitality is limited and can be classified into four themes. The most prominent involves mental health in relation to COVID-19. Thematic differences between studies published before and after the onset of the pandemic are also specified. The findings inform a critical reflection on the conceptual framework linking tourism and mental health, as well as potential research avenues, covering research populations, topics, methods, data sources and outcome measures.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>This in-depth analysis of the extant literature provides a foundation for stakeholders to better understand, address and promote mental health in tourism and hospitality. Such insights can steer future research and enlighten industry practitioners, thus contributing to sustainable industry development.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This paper represents a pioneering effort to systematically review mental health studies in tourism and hospitality. It offers a holistic perspective and unique insights, bridging substantial knowledge gaps. This paper is also meant to prompt academics and practitioners to contemplate mental health-related research and practice.</p><!--/ Abstract__block --><h3>目的</h3><p>本文系统性地回顾了自1984年以来与旅游和酒店业相关的心理健康研究, 以追踪该领域在2020年之前的研究进展。本研究还审视了在2020年至2023年COVID-19大流行期间发表的相关文章, 以洞察这一研究流派的演变趋势。</p><!--/ Abstract__block --><h3>设计/方法/途径</h3><p>通过对Scopus和Google Scholar数据库进行详尽的搜索, 我们发现了4,790篇有关旅游和酒店业的心理健康研究。经过严格筛选, 我们最终保留了102篇文章进行系统性综述。为了更清晰地呈现聚类分析的结果, 我们采用了VOSviewer对相关研究主题进行可视化。</p><!--/ Abstract__block --><h3>研究结果</h3><p>目前有关旅游与酒店业心理健康的研究十分有限, 主要分为四个主题。其中, 与COVID-19相关的心理健康研究是最突出的主题。此外, 本文还详细比较了大流行病爆发前后发表的相关研究之间存在的主题差异。我们创造性地提出了连接旅游和心理健康的概念模型, 并对未来研究方向进行了批判性反思, 涉及研究人群、主题、方法、数据来源和测量指标等方面。</p><!--/ Abstract__block --><h3>实践意义</h3><p>本文对现有文献的深入分析为关键利益相关者更好地理解、应对和促进旅游和酒店业中的心理健康提供了基础。这些见解可以指导未来的学术研究, 并启示业界从业者, 从而促进行业的可持续发展。</p><!--/ Abstract__block --><h3>原创性/价值</h3><p>本文是旅游和酒店业心理健康研究的一项开创性工作。它通过系统的文献回顾提供了全面的视角和独特的见解, 填补了这一领域的重要知识空白。本文还旨在促使学术界和从业者思考与心理健康相关的研究和实践。</p><!--/ Abstract__block --><h3>Objetivo</h3><p>Esta revisión sistemática abarca la investigación en salud mental relacionada con el turismo y la hostelería, a partir de 1984, para seguir su evolución hasta 2020. También se revisan
目的 本文旨在介绍从 1984 年开始的与旅游业和酒店业相关的心理健康研究,并跟踪其在 2020 年之前的发展情况。本文还对 2020 年至 2023 年 COVID-19 大流行期间发表的相关研究进行了回顾,以确定该研究流是如何发展的。设计/方法/途径对 Scopus 和 Google Scholar 进行了详细搜索,共获得 4,790 项旅游与酒店业心理健康研究;最终保留 102 项进行系统回顾。使用 VOSviewer 对聚类分析结果进行了可视化处理。研究结果有关旅游业和酒店业心理健康的研究十分有限,可分为四个主题。最突出的主题涉及与 COVID-19 相关的心理健康。此外,还具体说明了大流行病爆发前后发表的研究之间的主题差异。研究结果对旅游业与心理健康之间的概念框架以及潜在的研究途径进行了批判性反思,涵盖了研究人群、主题、方法、数据来源和结果测量。这些见解可以指导未来的研究,启发行业从业人员,从而促进行业的可持续发展。原创性/价值本文是系统回顾旅游业和酒店业心理健康研究的开创性工作。它提供了全面的视角和独特的见解,弥补了大量的知识空白。本文还旨在促使学术界和从业人员思考与心理健康相关的研究和实践。目的本文系统性地回顾了自1984年以来与旅游和酒店业相关的心理健康研究, 以追踪该领域在2020年之前的研究进展。本研究还审视了在2020年至2023年COVID-19大流行期间发表的相关文章, 以洞察这一研究流派的演变趋势。设计/方法/途径通过对Scopus和Google Scholar数据库进行详尽的搜索, 我们发现了4,790篇有关旅游和酒店业的心理健康研究。 经过严格筛选、我们最终保留了102篇文章进行系统性综述。 为了更清晰地呈现聚类分析的结果,我们采用了VOSviewer对相关研究主题进行可视化、并对未来研究方向进行了批判性反思, 涉及研究人群、主题、方法、数据来源和测量指标等方面。实践意义本文对现有文献的深入分析为关键利益相关者更好地理解、应对和促进旅游和酒店业中的心理健康提供了基础。这些见解可以指导未来的学术研究, 并启示业界从业者、它通过系统的文献回顾提供了全面的视角和独特的见解、填补了这一领域的重要知识空白。本文还旨在促使学术界和从业者思考与心理健康相关的研究和实践、该系统性综述涵盖了与旅游业和酒店业相关的心理健康研究。在 Scopus 和 Google Scholar 中进行了详细搜索,共获得 4,790 项有关旅游与酒店业心理健康的研究;最终选择了 102 项进行系统综述。使用 VOSviewer 对聚类分析结果进行了可视化处理。结果有关旅游业和酒店业心理健康的研究十分有限,可分为四个主题。其中最突出的主题是与 COVID-19 相关的心理健康。此外,还明确了大流行病爆发前后发表的研究之间的主题差异。研究结果对旅游业与心理健康之间的概念框架进行了批判性反思,并提供了可能的研究途径,包括研究人群、主题、方法、数据来源和结果测量。这些知识可以指导未来的研究,启发从业人员,从而促进行业的可持续发展。原创性/价值本文是系统回顾旅游业和酒店业心理健康文献的开创性工作。它提供了一个全面的视角和独特的见解,填补了重要的知识空白。本文还旨在鼓励学术界和从业人员思考与心理健康有关的研究和实践。
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引用次数: 0
Bragging or humblebragging? The impact of travel bragging on viewer behavior 吹嘘还是谦虚?旅游吹嘘对观众行为的影响
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-22 DOI: 10.1108/tr-12-2023-0835
Huili Yan, Yuzhi Wei, Chenxin Shen, Hao Xiong

Purpose

Travel bragging, driven by impression management, is common on social media. However, straightforward bragging can create negative perceptions. To mitigate this, tourists often turn to humblebragging, but its effectiveness is unclear. This study aims to examine whether humblebragging elicits more positive responses from viewers than straightforward bragging.

Design/methodology/approach

Drawing on social comparison theory and compensation theory, this paper developed a moderated mediation model to explore the impact of bragging type (bragging vs humblebragging) on viewer behavior. The model was validated through two scenario-based experiments.

Findings

The results reveal the double-sword effect of humblebragging: Humblebragging elicits stronger benign and malicious envy than bragging. Benign envy mediates the relationship between bragging type and consumption intention, while malicious envy mediates between bragging type and avoidance/gossip. Perceived deservingness moderates the effect of bragging type on envy and the mediation processes. When viewers perceive the poster’s advantage as deserving, humblebragging elicits more benign envy than bragging. When perceived as undeserving, humblebragging leads to more malicious envy.

Originality/value

This study is innovative in validating the double-edged sword effect of humblebragging and identifying perceived deservingness as a boundary condition.

目的在社交媒体上,由印象管理驱动的旅游吹嘘很常见。然而,直截了当的吹嘘会造成负面印象。为了缓解这种情况,游客通常会转而使用谦虚地吹嘘的方式,但其效果尚不明确。设计/方法/途径本文借鉴社会比较理论和补偿理论,建立了一个调节中介模型,以探讨吹嘘类型(吹嘘与谦虚)对观众行为的影响。通过两个基于情景的实验对该模型进行了验证:结果显示了谦虚吹牛的双剑效应:与吹牛相比,谦虚吹牛会引起更强烈的良性和恶意嫉妒。良性嫉妒在吹牛类型和消费意向之间起中介作用,而恶意嫉妒在吹牛类型和回避/闲聊之间起中介作用。感知到的应得性调节了吹嘘类型对嫉妒和调解过程的影响。当观众认为发帖者的优势应得时,谦虚的吹嘘比吹牛更能引起良性嫉妒。原创性/价值这项研究具有创新性,它验证了谦虚自夸的双刃剑效应,并确定了感知应得性作为边界条件。
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引用次数: 0
Accessible tourism: using technology to increase social equality for people with disabilities 无障碍旅游:利用技术提高残疾人的社会平等地位
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-12 DOI: 10.1108/tr-11-2023-0812
Trinidad Domínguez Vila, Lucía Rubio-Escuderos, Elisa Alén González
<h3>Purpose</h3><p>Information and communication technologies are being increasingly used across various sectors including the tourism industry. However, equitable access to online information remains a significant challenge, especially for people with disabilities (PwD). There is a pressing need for research into the accessibility of the internet to promote social equality. This study aims to identify patterns in both the technical accessibility and the content information related to accessibility and disability that is available on the official websites of leading global tourist destinations.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>A cluster analysis assessed the technical accessibility of the websites, while a principal component analysis evaluated the content information concerning accessibility and disability.</p><!--/ Abstract__block --><h3>Findings</h3><p>There has been a substantial improvement in the technical accessibility of tourism websites over that described in earlier studies. There have been no advances in content information on accessibility and disability, which continues to be very heterogeneous and dispersed.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This evaluation of the technical accessibility and content related to accessibility and disability on tourism websites provides a basis for developing strategies to eliminate barriers that PwD encounter in accessing tourism information. To augment the efficacy of big data inputs, it is imperative to homogenise variables associated with technical access and content information on accessibility. Such standardisation will improve the functionality of algorithms critical to the Internet of Things and artificial intelligence technologies. These enhancements are likely to spur innovations that bridge the inequality gap and promote environments where technology serves as a cornerstone of social inclusion and equality.</p><!--/ Abstract__block --><h3>目的</h3><p>信息和通信技术在包括旅游业在内的很多行业的应用越来越广泛。 互联网是游客不可或缺的工具, 但并非每个人(在本研究中为残疾人、PwD)都能以相同的方式获取可用信息。有必要对无障碍使用互联网进行研究, 以促进社会平等。本研究旨在识别全球主要旅游目的地官方网站的技术可及性以及网站内容上有关可及性和残疾信息的规律。</p><!--/ Abstract__block --><h3>设计/方法/途径</h3><p>聚类分析评估了网站的技术可及性, 主成成分分析评估了网站的可及性和残疾的相关内容信息。</p><!--/ Abstract__block --><h3>研究结果</h3><p>与早期研究中描述的相比, 旅游网站的技术可访问性有了实质性的改善。关于无障碍和残疾的内容信息没有任何改善, 仍然非常异质性和分散性。</p><!--/ Abstract__block --><h3>原创性</h3><p>本研究对旅游网站的技术可及性以及有关可及性和残障人士的内容信息的评估为制定以消除残疾人旅游所面临的障碍的未来战略奠定了基础。为了提高大数据输入的有效性, 技术可及性和可及性内容信息相关的变量必须标准化和同质化。这将提高关键算法的效率,以增加物联网和人工智能技术的功能。这些改进可以促进创新, 缩小不平等差距, 并营造让技术成为社会包容和平等基石的环境因素。</p><!--/ Abstract__block --><h3>Objetivo</h3><p>Las tecnologías de la información y la comunicación (TIC) se utilizan cada vez más en diversos sectores, incluido el turístico. Sin embargo, el acceso equitativo a la información online sigue siendo un reto importante, especialmente para las personas con discapacidad. Existe una necesidad acuciante de investigar la accesibilidad de Internet para promover la i
目的 信息和通信技术正越来越多地应用于包括旅游业在内的各行各业。然而,公平获取在线信息仍然是一项重大挑战,尤其是对残疾人(PwD)而言。为促进社会平等,迫切需要对互联网的无障碍性进行研究。本研究旨在确定全球主要旅游目的地官方网站的技术无障碍性以及与无障碍性和残疾相关的内容信息的模式。研究结果与之前的研究相比,旅游网站的技术无障碍性有了很大提高。原创性/价值对旅游网站的技术无障碍性以及与无障碍性和残疾相关的内容进行评估,为制定消除残疾人在获取旅游信息时遇到的障碍的策略提供了依据。为了提高大数据输入的效率,必须将与无障碍技术和内容信息相关的变量同质化。这种标准化将提高对物联网和人工智能技术至关重要的算法的功能。这些改进可能会刺激创新,缩小不平等差距,促进技术成为社会包容和平等基石的环境。目的信息和通信技术在包括旅游业在内的很多行业的应用越来越广泛。 互联网是游客不可或缺的工具,但并非每个人(在本研究中为残疾人、PwD)都能以相同的方式获取可用信息、以促进社会平等。本研究旨在识别全球主要旅游目的地官方网站的技术可及性以及网站内容上有关可及性和残疾信息的规律。 设计/方法/途径聚类分析评估了网站的技术可及性, 主成成分分析评估了网站的可及性和残疾的相关内容信息。 研究结果与早期研究中描述的相比, 旅游网站的技术可访问性有了实质性的改善、仍然非常异质性和分散性。原创性本研究对旅游网站的技术可及性以及有关可及性和残障人士的内容信息的评估为制定以消除残疾人旅游所面临的障碍的未来战略奠定了基础。 为了提高大数据输入的有效性,技术可及性和可及性内容信息相关的变量必须标准化和同质化。 这将提高关键算法的效率、以增加物联网和人工智能技术的功能。这些改进可以促进创新, 缩小不平等差↪CN_8DDDD↩, 并营造让技术成为社会包容和平等基石的环境因素。 目标信息和通信技术(ICTs)越来越多地应用于包括旅游业在内的各个领域。然而,公平获取在线信息仍然是一项重大挑战,尤其是对残疾人而言。为促进社会平等,迫切需要对互联网无障碍环境进行研究。本研究确定了全球主要旅游目的地官方网站的技术无障碍程度以及无障碍和残疾信息内容的模式。结果与之前的研究结果相比,旅游网站的技术无障碍程度有了很大提高。原创性对旅游网站的技术无障碍程度以及无障碍和残疾信息内容进行评估,为制定消除残疾人在获取旅游信息时遇到的障碍的策略提供了依据。为了提高大数据输入的有效性,有必要对技术无障碍相关变量和无障碍信息内容进行标准化。这种标准化将提高物联网和人工智能技术基本算法的功能。这些改进可能会推动创新,缩小不平等差距,促进技术成为社会包容和平等基石的环境。
{"title":"Accessible tourism: using technology to increase social equality for people with disabilities","authors":"Trinidad Domínguez Vila, Lucía Rubio-Escuderos, Elisa Alén González","doi":"10.1108/tr-11-2023-0812","DOIUrl":"https://doi.org/10.1108/tr-11-2023-0812","url":null,"abstract":"&lt;h3&gt;Purpose&lt;/h3&gt;\u0000&lt;p&gt;Information and communication technologies are being increasingly used across various sectors including the tourism industry. However, equitable access to online information remains a significant challenge, especially for people with disabilities (PwD). There is a pressing need for research into the accessibility of the internet to promote social equality. This study aims to identify patterns in both the technical accessibility and the content information related to accessibility and disability that is available on the official websites of leading global tourist destinations.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Design/methodology/approach&lt;/h3&gt;\u0000&lt;p&gt;A cluster analysis assessed the technical accessibility of the websites, while a principal component analysis evaluated the content information concerning accessibility and disability.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Findings&lt;/h3&gt;\u0000&lt;p&gt;There has been a substantial improvement in the technical accessibility of tourism websites over that described in earlier studies. There have been no advances in content information on accessibility and disability, which continues to be very heterogeneous and dispersed.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Originality/value&lt;/h3&gt;\u0000&lt;p&gt;This evaluation of the technical accessibility and content related to accessibility and disability on tourism websites provides a basis for developing strategies to eliminate barriers that PwD encounter in accessing tourism information. To augment the efficacy of big data inputs, it is imperative to homogenise variables associated with technical access and content information on accessibility. Such standardisation will improve the functionality of algorithms critical to the Internet of Things and artificial intelligence technologies. These enhancements are likely to spur innovations that bridge the inequality gap and promote environments where technology serves as a cornerstone of social inclusion and equality.&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;目的&lt;/h3&gt;\u0000&lt;p&gt;信息和通信技术在包括旅游业在内的很多行业的应用越来越广泛。 互联网是游客不可或缺的工具, 但并非每个人(在本研究中为残疾人、PwD)都能以相同的方式获取可用信息。有必要对无障碍使用互联网进行研究, 以促进社会平等。本研究旨在识别全球主要旅游目的地官方网站的技术可及性以及网站内容上有关可及性和残疾信息的规律。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;设计/方法/途径&lt;/h3&gt;\u0000&lt;p&gt;聚类分析评估了网站的技术可及性, 主成成分分析评估了网站的可及性和残疾的相关内容信息。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;研究结果&lt;/h3&gt;\u0000&lt;p&gt;与早期研究中描述的相比, 旅游网站的技术可访问性有了实质性的改善。关于无障碍和残疾的内容信息没有任何改善, 仍然非常异质性和分散性。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;原创性&lt;/h3&gt;\u0000&lt;p&gt;本研究对旅游网站的技术可及性以及有关可及性和残障人士的内容信息的评估为制定以消除残疾人旅游所面临的障碍的未来战略奠定了基础。为了提高大数据输入的有效性, 技术可及性和可及性内容信息相关的变量必须标准化和同质化。这将提高关键算法的效率,以增加物联网和人工智能技术的功能。这些改进可以促进创新, 缩小不平等差距, 并营造让技术成为社会包容和平等基石的环境因素。&lt;/p&gt;&lt;!--/ Abstract__block --&gt;\u0000&lt;h3&gt;Objetivo&lt;/h3&gt;\u0000&lt;p&gt;Las tecnologías de la información y la comunicación (TIC) se utilizan cada vez más en diversos sectores, incluido el turístico. Sin embargo, el acceso equitativo a la información online sigue siendo un reto importante, especialmente para las personas con discapacidad. Existe una necesidad acuciante de investigar la accesibilidad de Internet para promover la i","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"20 1","pages":""},"PeriodicalIF":7.8,"publicationDate":"2024-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141584137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Residents’ preferences for tourism development in a protected area: a choice experiment 居民对保护区旅游开发的偏好:选择实验
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-03 DOI: 10.1108/tr-10-2023-0713
Cynthia Richter Ojijo, Robert Steiger

Purpose

This study aims to reveal residents’ individual perceptions of nature-based destination development and preferences for infrastructure and tourism superstructure development among communities that rely heavily on wildlife tourism.

Design/methodology/approach

A discrete choice experiment (DCE) was used among the Maasai community based in the villages and towns near the Maasai Mara National Reserve in Kenya. The attributes included type of tourism accommodation, location of tourism accommodations, types of access roads (tarmac or marram), tourist numbers and desired land-use options (between tourism development, livestock grazing and agriculture). A DCE analysis with hierarchical Bayes estimation was performed.

Findings

It revealed that the introduction to land-use restrictions and the location of tourism accommodations were the most important attributes for the respondents, with average importance values of 30.36% and 24.02%, respectively. A significant less important attribute was the types of access roads with an average importance of just 8.38%. Cluster analysis revealed widespread heterogeneity in preferences.

Research limitations/implications

The survey-based DCE was conducted in the Maasai Mara National Reserve, Kenya, and therefore may not be relevant in other contexts. The focus was also only on the residents’ preferences. The findings broaden the knowledge on tourism developments and residents’ support for development and management of protected areas.

Practical implications

For policymakers, conservation practitioners and tourism businesses, this study provides a source of reference for understanding the development preferences of the Maasai community. In general, the study contributes to a better understanding of local communities in relations to tourism development and residents’ support for developments and management of protected areas (PAs).

Originality/value

This study fills the gap in the literature on tourism development and residents’ support for developments in PAs by presenting some limits of acceptable and desirable use of PAs among a community that has a complex coexistence with a wildlife tourism destination. It provides an alternative perspective for future research by examining residents’ choice towards destination development and preferences for infrastructure and tourism superstructure development using an experimental approach.

目的 本研究旨在揭示严重依赖野生动物旅游的社区居民对基于自然的目的地开发的个人看法,以及对基础设施和旅游上层建筑开发的偏好。实验属性包括旅游住宿类型、旅游住宿地点、通路类型(柏油路或马拉姆路)、游客数量以及所需的土地使用选择(旅游开发、放牧和农业之间的选择)。结果显示,土地使用限制介绍和旅游住宿地点对受访者而言是最重要的属性,平均重要度分别为 30.36% 和 24.02%。重要程度较低的属性是道路类型,平均重要程度仅为 8.38%。聚类分析揭示了偏好的广泛异质性。研究局限性/影响基于调查的 DCE 在肯尼亚的马赛马拉国家保护区进行,因此可能不适用于其他环境。研究重点也只放在居民的偏好上。对于政策制定者、保护工作者和旅游企业而言,本研究为了解马赛社区的发展偏好提供了参考。总体而言,本研究有助于更好地了解当地社区与旅游业发展的关系,以及居民对保护区发展和管理的支持。原创性/价值本研究填补了有关旅游业发展和居民对保护区发展支持的文献空白,提出了一个与野生动物旅游目的地复杂共存的社区对保护区可接受和理想使用的一些限制。它采用实验方法研究了居民对目的地开发的选择以及对基础设施和旅游上层建筑开发的偏好,为今后的研究提供了另一个视角。
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引用次数: 0
Regenerative adventure tourism. Going beyond sustainability – a horizon 2050 paper 再生探险旅游。超越可持续性--地平线 2050 文件
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-06-13 DOI: 10.1108/tr-12-2023-0874
Nadine Schmidt Rojas, Manuel S. Sand, Sven Gross

Purpose

This study aims to provide an overview of the regenerative concept and how this can be implemented in adventure travel. It looks into the history of sustainable adventure tourism and showcases best practice examples. This study is encouraging operators within the adventure tourism industry to adopt a regenerative approach.

Design/methodology/approach

A comprehensive literature review on the paradigm of regenerative tourism has been conducted and applied to the adventure tourism industry. Three case studies of selected adventure tourism operators have been selected to enforce this concept.

Findings

With nature being an essential element of adventure travel, the industry has a long history in terms of sustainability. While tour operators, destination management organisations and other stakeholders are working towards sustainable products, consumers are still convenient and not willing to restrict themselves. The attitude behaviour gap is also noticeable in this segment and a rethinking is necessary. Through the pandemic and the climate crisis, among other aspects, a shift within the tourism industry is inevitable. Adventure tourism can be a role model in this process and good examples from the industry give hope for change. A concept that focuses on the solutions to address the polycrises is regenerative development, which is based on an ecological worldview and a living systems thinking and aims to restore locally visited communities and environments. Numerous operators have already taken measures to help local communities, such as starting projects for nature conservation or encouraging social justice.

Research limitations/implications

This is a conceptual review without an empirical foundation. The best-case examples are based on an Anglo-Western perspective.

Originality/value

To the best of the authors’ knowledge, this study is the first to provide an overview of the current state of research into sustainable adventure tourism and categorise it within the concept of regenerative tourism.

目的 本研究旨在概述再生概念以及如何在探险旅游中落实这一概念。本研究探讨了可持续探险旅游的历史,并展示了最佳实践范例。本研究鼓励探险旅游业的经营者采用再生方法。设计/方法/途径对再生旅游范例进行了全面的文献综述,并将其应用于探险旅游业。研究结果大自然是探险旅游的基本要素,探险旅游行业在可持续发展方面有着悠久的历史。虽然旅游经营者、目的地管理机构和其他利益相关者都在努力开发可持续产品,但消费者仍然很方便,不愿意限制自己。在这一细分市场中,态度行为方面的差距也很明显,因此有必要进行反思。通过大流行病和气候危机等方面的影响,旅游业的转变是不可避免的。在这一过程中,探险旅游可以起到示范作用,行业内的良好范例也为变革带来了希望。再生性发展是一个侧重于解决多重危机的概念,它基于生态世界观和生命系统思维,旨在恢复当地的社区和环境。许多运营商已经采取措施帮助当地社区,如启动自然保护项目或鼓励社会公正。原创性/价值 据作者所知,本研究首次概述了可持续探险旅游的研究现状,并将其归类为再生旅游概念。
{"title":"Regenerative adventure tourism. Going beyond sustainability – a horizon 2050 paper","authors":"Nadine Schmidt Rojas, Manuel S. Sand, Sven Gross","doi":"10.1108/tr-12-2023-0874","DOIUrl":"https://doi.org/10.1108/tr-12-2023-0874","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to provide an overview of the regenerative concept and how this can be implemented in adventure travel. It looks into the history of sustainable adventure tourism and showcases best practice examples. This study is encouraging operators within the adventure tourism industry to adopt a regenerative approach.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A comprehensive literature review on the paradigm of regenerative tourism has been conducted and applied to the adventure tourism industry. Three case studies of selected adventure tourism operators have been selected to enforce this concept.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>With nature being an essential element of adventure travel, the industry has a long history in terms of sustainability. While tour operators, destination management organisations and other stakeholders are working towards sustainable products, consumers are still convenient and not willing to restrict themselves. The attitude behaviour gap is also noticeable in this segment and a rethinking is necessary. Through the pandemic and the climate crisis, among other aspects, a shift within the tourism industry is inevitable. Adventure tourism can be a role model in this process and good examples from the industry give hope for change. A concept that focuses on the solutions to address the polycrises is regenerative development, which is based on an ecological worldview and a living systems thinking and aims to restore locally visited communities and environments. Numerous operators have already taken measures to help local communities, such as starting projects for nature conservation or encouraging social justice.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This is a conceptual review without an empirical foundation. The best-case examples are based on an Anglo-Western perspective.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>To the best of the authors’ knowledge, this study is the first to provide an overview of the current state of research into sustainable adventure tourism and categorise it within the concept of regenerative tourism.</p><!--/ Abstract__block -->","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":"44 1","pages":""},"PeriodicalIF":7.8,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141309038","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Tourism and passenger air transport: a Horizon 2050 paper 旅游业与航空客运:地平线 2050 文件
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-06-10 DOI: 10.1108/tr-01-2024-0017
Gui Lohmann, Renan Peres de Oliveira
<h3>Purpose</h3><p>Tourism is integral to the United Nations’ Sustainable Development Goals (UN SDGs) and is closely linked to air transport. This paper aims to explore their relationship, emphasising impacts on accessibility, connectivity and collaborative efforts between airlines, destination management organisations and stakeholders. Improved air transport contributes to tourism-led growth, economic development, job creation and cultural exchange. However, environmental challenges prompt innovation with cleaner technologies and sustainable aviation fuels.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>Opinion piece.</p><!--/ Abstract__block --><h3>Findings</h3><p>Linking aviation and tourism to the UN SDGs, the paper showcases contributions done to date to environmental, social and economic aspects. The paper suggests a focused strategy for aviation to align more closely with the UN SDGs. Actions such as exploring alternative fuels, prioritising energy-efficient aircraft, addressing local impacts and fostering global collaboration are crucial in addressing gender disparities for a more inclusive future.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This piece examines air transport developments from 1946 to 2020, revealing transformative periods marked by regulatory agreements, technological advancements and sustainability initiatives. The paper also addresses COVID-19 impacts, highlighting vulnerabilities, resilience and lessons for adaptability and sustainability.</p><!--/ Abstract__block --><h3>目的</h3><p>旅游业是联合国可持续发展目标的组成部分, 与航空运输密切相关。本文探讨了它们之间的关系, 强调了对航空公司、目的地管理组织 (DMO) 和利益相关者之间的可达性、连通性和协作的影响。改善航空运输有助于旅游业主导的增长、经济发展、创造就业机会和文化交流。然而, 环境挑战促使清洁技术和可持续航空燃料的创新。</p><!--/ Abstract__block --><h3>设计/方法论/途径</h3><p>观点文章。</p><!--/ Abstract__block --><h3>结果</h3><p>该文章将航空和旅游业与联合国可持续发展目标联系起来, 展示了迄今为止在环境、社会和经济方面所做的贡献。该文章提出了一项有针对性的航空战略, 从而更紧密地配合联合国可持续发展目标。探索替代燃料、优先考虑节能飞机、解决当地影响和促进全球合作等行动对于解决性别差异、创造更具包容性的未来至关重要。</p><!--/ Abstract__block --><h3>原创性/价值</h3><p>本文探讨了 1946 年至 2020 年航空运输的发展, 揭示了以监管协议、技术进步和可持续发展举措为标志的变革时期。该文章还讨论了 COVID-19 的影响, 强调了脆弱性、复原力以及适应性和可持续性的经验教训。</p><!--/ Abstract__block --><h3>Objetivo</h3><p>El turismo forma parte integral de los ODS de la ONU y está estrechamente vinculado al transporte aéreo. Este documento explora su relación, haciendo hincapié en las repercusiones sobre la accesibilidad, la conectividad y los esfuerzos de colaboración entre las aerolíneas, las organizaciones de gestión de destinos (DMOs) y las partes interesadas. La mejora del transporte aéreo contribuye al crecimiento impulsado por el turismo, al desarrollo económico, a la creación de empleo y al intercambio cultural. Sin embargo, los retos medioambientales impulsan la innovación con tecnologías más limpias y combustibles de aviación sostenibles.</p><!--/ Abstract__block --><h3>Diseño/metodología/enfoque</h3><p>Artículo de opinión.</p><!--/ Abstract__block --><h3>Resultados</h3><p>Al vincular la aviación y el turismo c
目的旅游业是联合国可持续发展目标(UN SDGs)的组成部分,与航空运输密切相关。本文旨在探讨两者之间的关系,强调对可及性、连通性的影响以及航空公司、目的地管理组织和利益相关者之间的合作努力。改善航空运输有助于旅游业带动的增长、经济发展、创造就业和文化交流。本文将航空和旅游业与联合国可持续发展目标联系起来,展示了迄今为止在环境、社会和经济方面做出的贡献。本文提出了一项重点突出的航空战略,以更紧密地与联合国可持续发展目标保持一致。探索替代燃料、优先考虑高能效飞机、解决对当地的影响以及促进全球合作等行动对于解决性别差异以实现更具包容性的未来至关重要。本文还探讨了 COVID-19 的影响,强调了脆弱性、复原力以及适应性和可持续性方面的经验教训。本文探讨了它们之间的关系,强调了对航空公司、目的地管理组织 (DMO) 和利益相关者之间的可达性、连通性和协作的影响。改善航空运输有助于旅游业主导的增长、经济发展、创造就业机会和文化交流、环境挑战促使清洁技术和可持续航空燃料的创新。设计/方法论/途径观点文章。结果该文章将航空和旅游业与联合国可持续发展目标联系起来, 展示了迄今为止在环境、社会和经济方面所做的贡献、从而更紧密地配合联合国可持续发展目标。探索替代燃料、优先考虑节能飞机、解决当地影响和促进全球合作等行动对于解决性别差异、创造更具包容性的未来至关重要。 原创性/价值本文探讨了 1946 年至 2020 年航空运输的发展、揭示了以监管协议、技术进步和可持续发展举措为标志的变革时期。该文章还讨论了 COVID-19 的影响,强调了脆弱性、复原力以及适应性和可持续性的经验教训。本文探讨了它们之间的关系,重点是对可及性、连接性以及航空公司、目的地管理组织 (DMO) 和利益相关者之间合作的影响。改善航空运输有助于旅游业带动的增长、经济发展、创造就业和文化交流。通过将航空和旅游业与联合国可持续发展目标联系起来,文章展示了迄今为止在环境、社会和经济方面做出的贡献。本文提出了一项重点突出的航空战略,以更紧密地与联合国可持续发展目标保持一致。探索替代燃料、优先考虑高能效飞机、解决对当地的影响和促进全球合作等行动至关重要,解决性别差异以实现更具包容性的未来也同样重要。 原创性/价值 本文研究了航空运输从 1946 年到 2020 年的演变,揭示了以监管协议、技术进步和可持续发展倡议为标志的转型时期。文章还探讨了 COVID-19 的影响,强调了脆弱性、复原力以及适应性和可持续性方面的经验教训。
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引用次数: 0
The impact of dynamic pricing on restaurant customers’ perceptions and price sentiment 动态定价对餐厅顾客认知和价格情绪的影响
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-06-04 DOI: 10.1108/tr-10-2023-0739
Ismael Gómez-Talal, Pilar Talón-Ballestero, Veronica Leoni, Lydia González-Serrano
<h3>Purpose</h3><p>This study aims to examine how dynamic pricing impacts customer perceptions of restaurants and sentiment toward prices via online reputation metrics. In addition, to deepen the debate on dynamic pricing, a novel definition is drawn by exploring the specific forms of discrimination that can manifest in different industries.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>Leveraging a comprehensive data set of restaurant reviews sourced from TripAdvisor, the study focuses on restaurants affiliated with one of the largest groups of restaurants in Spain. We used a quasi-experimental method (difference-in-differences), to study how dynamic pricing strategies influence customers’ perceptions of value based on numerical ratings. Meanwhile, we used a Bidirectional Encoder Representations from Transformers model on the textual component of reviews to dissect the emotional nuances of dynamic pricing.</p><!--/ Abstract__block --><h3>Findings</h3><p>Results did not reveal a causal impact of dynamic pricing strategies on customers’ perceptions. Moreover, the sentiment analysis shows no heightened negative view after introducing dynamic pricing in restaurants compared to the control group. Contrary to what previous literature suggests, our findings indicate that implementing dynamic pricing does not adversely affect customers’ perceptions or sentiments regarding prices in restaurants.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>The quasi-experimental setting of the study presents inherent challenges in establishing causality that require further investigation using controlled experimental settings. Nevertheless, our study reveals that restaurant customers do not perceive dynamic pricing as unfair. This finding is critical for restaurant managers when considering the implementation of dynamic pricing and revenue management strategies. In addition, our study highlights the importance of considering not only numerical ratings but customer sentiment analysis as well. This more holistic approach to assessing the impact of pricing strategies can give restaurant managers a deeper understanding of customer reactions. In addition, a more rigorous definition of dynamic pricing is provided, clarifying its nature and its distinction in using different price discrimination.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This study contributes to the evolving understanding of dynamic pricing strategies’ impact on customers’ perceptions and sentiments in the restaurant industry. It aims to fill the gap in understanding customer reactions to algorithmically determined prices (via revenue management systems such as DynamEat) in this industry. The combination of causal inference and sentiment analysis offers a novel perspective, shedding light on the nuanced connections between dynamic pricing implementation and customers’ emotions.</p><!--/ Abstract__block --><h3>目的</h3><p>本研究考察动态定价如何通过在线声誉
目的本研究旨在通过在线声誉指标,研究动态定价如何影响顾客对餐馆的看法和对价格的情绪。此外,为了加深对动态定价的讨论,我们还探讨了不同行业中可能存在的歧视的具体形式,从而得出了一个新的定义。设计/方法/途径本研究利用 TripAdvisor 提供的餐厅评论综合数据集,重点关注西班牙最大的餐厅集团之一旗下的餐厅。我们采用准实验方法(差分法),研究动态定价策略如何影响顾客基于数字评分的价值感知。同时,我们对评论的文本部分使用了双向编码器表征(Bidirectional Encoder Representations from Transformers)模型,以剖析动态定价在情感方面的细微差别。此外,情感分析表明,与对照组相比,在餐厅引入动态定价后,负面评价并没有增加。与以往的文献相反,我们的研究结果表明,实施动态定价并不会对顾客对餐厅价格的看法或情绪产生负面影响。研究局限/意义本研究的准实验设置在确定因果关系方面存在固有的挑战,需要使用受控实验设置进行进一步调查。尽管如此,我们的研究表明,餐厅顾客并不认为动态定价不公平。这一发现对于餐厅经理在考虑实施动态定价和收入管理策略时至关重要。此外,我们的研究还强调了不仅要考虑数字评分,还要考虑顾客情感分析的重要性。用这种更全面的方法来评估定价策略的影响,可以让餐厅经理更深入地了解顾客的反应。此外,本研究还对动态定价进行了更严格的定义,明确了动态定价的性质及其在使用不同价格歧视时的区别。它旨在填补该行业在了解顾客对算法决定的价格(通过 DynamEat 等收入管理系统)的反应方面的空白。因果推理与情感分析的结合提供了一个新的视角,揭示了动态定价实施与顾客情感之间的细微联系。目的本研究考察动态定价如何通过在线声誉指标影响顾客对餐厅的感知和对价格的情绪。 此外,为了深化对动态定价的讨论,通过探索不同行业中可能表现出的具体歧视形式、提出了一个新的定义。设计/方法/途径利用从TripAdvisor获取的餐厅评论的全面数据集, 研究聚焦于与西班牙最大的餐厅集团之一相关联的餐厅。我们采用了准实验方法(差异中的差异), 研究动态定价策略如何根据数值评分影响顾客对价值的感知。同时、我们运用 Robert 模型对评论的文本成分进行分析, 以解析动态定价的情感细微差别。发现结果没有揭示动态定价策略对顾客感知产生因果影响。此外, 情绪分析显示, 在餐厅引入动态定价后, 与对照组相比、没有增加消极观点。与以往文献所述相反, 我们的发现表明, 实施动态定价并不会对顾客对价格的感知或情绪产生负面影响。研究限制/含义研究的准实验设置存在确立因果关系的固有挑战, 需要通过控制实验设置进一步调查。尽管如此、我们的研究揭示了餐厅顾客不认为动态定价不公平。这一发现对餐厅经理在考虑实施动态定价和收入管理策略时至关重要。此外, 我们的研究强调, 考虑顾客情绪分析和数值评分的重要性。这种更全面的评估方法定价策略的影响, 可以让餐厅经理更深入地理解顾客反应、澄清了其性质及其在使用不同价格歧视中的区别。原创性/价值本研究对于理解动态定价策略对餐厅行业顾客感知和情绪影响的不断发展有所贡献。 它旨在填补对顾客对算法确定的价格(通过收入管理系统(RMS)例如DynamEat)在此行业中反应的空白理解。因果推断与情绪分析的结合提供了新的视角、揭示了动态定价实施与顾客情绪之间微妙的联系。的影响,以及通过在线声誉指标对定价的看法。此外,为了深入探讨定价的动态变化,我们提出了一个新的定义,探讨了不同行业中可能存在的歧视形式。设计/方法/参考利用 TripAdvisor 获得的详尽的餐厅研究数据,研究以西班牙最大的餐厅集团之一的附属餐厅为中心。我们采用了一种实验性方法(差异中的差异),以研究临时价格策略如何影响客户对数字评分的价值感知。与此同时,我们在研究报告的文本部分使用了一个 BERT 模型,用于描述预估数字定价的情绪矩阵。此外,与对照组相比,在餐厅引入双轨定价后,情绪分析并未显示负面情绪的增加。
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引用次数: 0
Metaverse? It is virtual hell! Understanding the dark side of the metaverse (darkverse) for hospitality and tourism customers 元宇宙?它是虚拟地狱!为酒店和旅游业客户了解元宇宙(黑暗宇宙)的阴暗面
IF 7.8 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-05-29 DOI: 10.1108/tr-12-2023-0861
Ranjit Singh, Juman Iqbal, Priyam Kukreja, Manshi Yadav, Haywantee Ramkissoon

Purpose

This research paper aims to conceptually explain the dark side of the metaverse from customers’ perspective in the hospitality and tourism industry.

Design/methodology/approach

A comprehensive analysis of the existing academic and practice-based literature on the metaverse, including its related concepts such as social media and e-commerce, was undertaken to conceptualise the metaverse dark side.

Findings

This research posits a theoretical framework highlighting five pivotal dark sides of the metaverse that is physiological, psychological, legal, security and privacy and societal issues. Each identified concern is examined to unveil various potential consequences, providing a comprehensive understanding of the challenges posed by the metaverse for customers in tourism and hospitality.

Originality/value

To the best of the authors’ knowledge, this study stands out as the first of its kind to illuminate the adverse aspects of the metaverse from the viewpoint of tourism and hospitality customers. The arguments offered herein not only serve to raise awareness but also facilitate understanding of the darkverse among policymakers, government and metaverse business organisations. This awareness is crucial for the efficient and effective implementation of this novel innovative technology to enhance the customer experience in tourism and hospitality.

本研究提出了一个理论框架,强调了元世界的五个关键阴暗面,即生理、心理、法律、安全和隐私以及社会问题。通过对每个问题的研究,揭示了各种潜在的后果,从而全面了解了元世界给旅游业和酒店业客户带来的挑战。 原创性/价值 据作者所知,本研究是首次从旅游业和酒店业客户的角度揭示元世界的不利方面。本文提出的论点不仅有助于提高决策者、政府和元海外商业组织对黑暗世界的认识,还有助于促进他们对黑暗世界的理解。这种认识对于高效和有效地实施这种新型创新技术以提升旅游业和酒店业客户体验至关重要。
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引用次数: 0
期刊
Tourism Review
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