Tourism Review最新文献

Purpose

Due to the nonrenewable nature of most geoheritage sites, restoration and reconstruction can be extremely difficult or even impossible. The purpose of this study is to create a model for the management of geoheritage conservation and vulnerability.

Design/methodology/approach

To develop the initial research model, two steps were taken. First, a systematic review of previous literature was conducted. Second, experts were asked to provide their input through semistructured and structured questionnaires. The statistical population of the research included experts and researchers in geoheritage. To analyze the data, the methods of meta-synthesis, thematic analysis and contextual analysis panels were used.

Findings

Based on research findings, a model for the management of geoheritage conservation and vulnerability has been developed. This model focuses on two key variables vulnerability and intervention, and it is based on three approaches: value-led conservation, preventive conservation and value-led management. The vulnerability variable has two dimensions: antecedents and drivers, while the intervention variable includes a management process with six dimensions: transparency, inclusion, institutionalization, communication, implementation and efficiency.

Originality/value

The management model for geoheritage conservation and vulnerability suggests that if the level of vulnerability of geological values can be controlled or reduced through management interventions, it is possible to achieve geoheritage conservation in three levels: physical, functional and visual.

目的

由于大多数地质遗迹具有不可再生性, 修复和重建可能极其困难甚至不可能。当前的研究旨在创建地质遗迹保护和脆弱性的管理模型。

设计/方法/方法

为了开发初始研究模型, 采取了两个步骤。首先, 对以前的文献进行了系统回顾。其次, 要求专家通过半结构化和结构化问卷提供意见。研究的统计人群包括地质遗迹专家和研究人员。为了分析数据, 使用了综合综合、主题分析和背景分析小组的方法。

结果

根据研究结果, 开发了地质遗迹保护和脆弱性的管理模型。该模型侧重于两个关键变量：脆弱性和干预, 并基于三种方法：价值主导的保护、预防性保护和价值主导的管理。脆弱性变量有两个维度：前因和驱动因素, 而干预变量包括一个管理过程, 该过程有六个维度：透明度、包容性、制度化、沟通、实施和效率。

原创性/价值

地质遗产保护和脆弱性的管理模型表明, 如果可以通过管理干预来控制或降低地质价值的脆弱性水平, 那么就有可能在物理、功能和视觉三个层面实现地质遗产保护。

Objetivo

Debido a la naturaleza no renovable de la mayoría de los sitios del geopatrimonio, la restauración y reconstrucción pueden ser extremadamente difíciles o incluso imposibles. La presente investigación se llevó a cabo para crear un modelo de gestión de la conservación y la vulnerabilidad del geopatrimonio.

Diseño/metodología/enfoque

Para desarrollar el modelo de investigación inicial, se siguieron dos pasos. En primer lugar, se realizó una revisión sistemática de la bibliografía anterior. En segundo lugar, se solicitó la opinión de expertos mediante cuestionarios semiestructurados y estructu

Purpose

This study aims to develop and test a model of the wellness spa hotel experience. The model proposes that experiencescape dimensions (sensory, functional, social, natural and hospitality culture) are important antecedents of guest satisfaction with a wellness spa hotel experience. The study also tests the relationship between satisfaction, wellness-induced well-being, experience co-creation and word-of-mouth (WOM).

Design/methodology/approach

Data was collected in the post-pandemic period, during September–November 2022 from 567 domestic guests who had stayed in a wellness spa hotel in Serbia.

Findings

Besides the social experience scape dimension, all other dimensions of experiencescape (sensory, functional, natural and hospitality culture) were found to be positive drivers of guest satisfaction with a wellness spa hotel experience. The relationship between satisfaction, wellness-induced well-being, experience co-creation and WOM was also supported.

Originality/value

This study emphasises the role of experiencescape in concurrence with the antecedents in cultivating guest satisfaction with a wellness spa hotel experience, which further influences wellness-induced well-being, experience co-creation and WOM.

Purpose

This paper aims to estimate the price premium for a sea view on room rent in a Nordic context, i.e. where proximity to the sea is not valued for the presence of swimmable beaches and suntanning activities. The analysis also explores regional and seasonal variations in price premiums.

Design/methodology/approach

To do so, the study uses information from a Web search of room rents during winter and summer peak seasons. The investigation is based on hotels located along the St. Lawrence River in the Province of Quebec (Canada), where about 40 to 60 km separate both shores. A matching procedure and hedonic pricing models are used to identify the causal impact of a sea view on individual room rents.

Findings

Results suggest that the view price premium varies between 0% and 20%. It is relatively stable on the North Shore, but varies highly on the South Shore, where touristic activities are mainly operating in summertime. The estimation suggests a median local economic benefit of about $30.1M/year.

Practical implications

The analysis reveals that a hedonic pricing model might fail to identify causal effects, especially if it does not account for hotel characteristics. A multiple linear regression model does not ensure a causal interpretation if it neglects unobserved characteristics correlated with the view.

Originality/value

The paper proposes a matching identification procedure accounting for spatial confounding to retrieve the causal impact of the view of the sea on hotel room rents. A heterogeneity analysis suggests that view price premium on room rent can vary within seasons but mainly across regions, even for the same amenities.

Purpose

This study aims to investigate Vietnamese hotel workers’ use of national stereotypes in cross-cultural service encounters. The study extends the existing knowledge on service failures and recovery attempts by illustrating how national stereotypes could inform these decisions through the lens of the script theory.

Design/methodology/approach

In this qualitative study, 34 service providers were interviewed about their experience in dealing with guests from different countries in Vietnamese hotels.

Findings

Service providers categorised guests based on their countries of origin to predict their behaviour prior to guest arrivals. When the guest’s behaviour matches the expectations, the service encounters went smoothly by following existing scripts. If there is a discrepancy between the guest behaviours and expectations, it could lead to service failure and the need for new scripts. Appropriate interventions in this process could turn anecdotes into accumulated understanding of guest behaviour for better service and guest experience as a new application of national stereotypes.

Originality/value

This study advances cross-cultural service encounter research by integrating national stereotypes and script theory. It sheds new light on how national stereotypes could inform service delivery and recovery attempts in service organisations.

目的

本研究旨在调查越南酒店员工在跨文化服务遭遇中使用民族刻板印象的情况。研究通过脚本理论的视角阐释了国家的刻板印象如何为这些决定提供信息, 扩展了现有的服务失败和恢复尝试的知识。

设计/方法

在这项定性研究中, 采访了34家服务提供商, 了解他们在越南酒店与来自不同国家的客人打交道的经历。

调查结果

服务提供商根据客人的原籍国对他们进行分类, 以预测他们在客人抵达前的行为。当客人的行为符合预期时, 通过遵循现有脚本, 服务接触会顺利进行。如果客人的行为和期望之间存在差异, 可能会导致服务失败, 并需要新的脚本。作为国家刻板印象的新应用, 在这一过程中进行适当的干预可以将轶事转化为对客人行为的累积理解, 以提供更好的服务和客人体验。

独创性/价值

本研究通过整合民族刻板印象和脚本理论, 推进跨文化服务遭遇研究。它揭示了在服务组织中, 国家的刻板印象如何影响服务提供和恢复尝试。

Objetivo

Este estudio tiene como objetivo investigar el uso de los estereotipos nacionales por parte de los trabajadores hoteleros vietnamitas en el encuentro intercultural de servicios. El estudio amplía el conocimiento existente sobre los fallos en el servicio y los intentos de recuperación al ilustrar cómo los estereotipos nacionales podrían influir en estas decisiones a través de la teoría del guion.

Diseño/metodología/enfoque

En este estudio cualitativo, se entrevistó a 34 proveedores de servicios sobre su experiencia en el trato con huéspedes de diferentes países en hoteles vietnamitas.

Resultados

Los proveedores de servicios clasificaron a los huéspedes en función de sus países de origen para predecir su comportamiento antes de su llegada. Cuando el comportamiento de los huéspedes coincide con las expectativ

Purpose

Responding to the need for exploration of psychological predictors influencing innovation, this study aims to examine the impact of psychological ownership (PO) in employee innovation behavior (EIB) with a focus on psychological empowerment (PE) and employee resilience (ER) as mediators.

Design/methodology/approach

Data was collected from full-time employees working in travel agencies and five-star hotels in Egypt. A Partial Least Squares Structural Equation Modeling analysis was performed on 409 valid responses.

Findings

The findings of this study revealed PO has a positive effect on EIB. Such relationship is partially mediated by PE and ER.

Originality/value

Theoretically, this study offers valuable insights into the underlying mechanisms that elucidate how PO influences employees' innovation behavior and resilience, while aligning with the principles of self-determination theory.