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Hot and cold: How do consumers hate and forgive offending charity brands? 冷与热:消费者如何憎恨和原谅违规慈善品牌?
IF 1.5 Q3 BUSINESS Pub Date : 2024-07-03 DOI: 10.1002/nvsm.1875
Chen Ren, Dmytro Moisieiev, Padmali Rodrigo, Emma Johnson

When brands transgress, consumers often react by hating them and sometimes forgiving them. Charity brands transgress, too, including serious transgressions of a sexual nature or against children. Charity brands contribute greatly to the economy, but differ from for-profit brands in their nature and do transgress; yet whether charity brands are hated and forgiven similarly to for-profit brands has not been researched adequately. Our study aimed to build a framework that demonstrates the antecedents of charity brand hate, the emotions associated with different types of charity brand hate and the behavioural consequences of charity brand hate, including brand forgiveness. We adopted a qualitative approach that involved collecting data from 26 semi-structured interviews and analysing it thematically. The findings of this study advance the current understanding of brand hate and brand forgiveness by identifying the emotional outcome (feeling of suspicion and hurt) and behavioural outcomes (distancing from charity brands and practising financial punishment) associated with charity brand transgressions. In the long term, interviewees display the intention to reconnect with charity brands and to forgive transgressing charity brands due to the benevolence associated with them. Therefore, we also contribute to the brand forgiveness literature by highlighting the nature of the forgiveness (forgiving is given to the charity brands, not the individual employees responsible) and the steps consumers take to forgive the charity brands (step one when charity brands fix their wrongdoing, and step two when charity brands continue helping people in need). Finally, we identified that brand switching (switching to donating to new charity brands offering similar support and help) is the behaviour consequence when charity brands are not forgiven.

当品牌出现违规行为时,消费者的反应往往是憎恨它们,有时也会原谅它们。慈善品牌也有过失,包括严重的性过失或针对儿童的过失。慈善品牌为经济做出了巨大贡献,但其性质不同于营利性品牌,也确实存在违规行为;然而,对于慈善品牌是否会像营利性品牌一样遭到憎恨和宽恕,研究还不够充分。我们的研究旨在建立一个框架,展示慈善品牌憎恨的前因、与不同类型慈善品牌憎恨相关的情绪以及慈善品牌憎恨的行为后果,包括品牌宽恕。我们采用了一种定性方法,从 26 个半结构化访谈中收集数据,并对其进行专题分析。本研究的结果通过确定与慈善品牌过失相关的情感结果(怀疑和受伤的感觉)和行为结果(远离慈善品牌和实施经济惩罚),推进了当前对品牌仇恨和品牌宽恕的理解。从长远来看,受访者会表现出与慈善品牌重新建立联系的意愿,并因慈善品牌的仁慈而原谅违规慈善品牌。因此,我们还通过强调原谅的性质(原谅的是慈善品牌,而不是负有责任的员工个人)和消费者原谅慈善品牌的步骤(第一步,慈善品牌纠正错误行为;第二步,慈善品牌继续帮助需要帮助的人),为品牌原谅文献做出了贡献。最后,我们发现,当慈善品牌不被原谅时,消费者的行为后果是品牌转换(转而向提供类似支持和帮助的新慈善品牌捐款)。
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引用次数: 0
Investigating the effects of food insecurity, self-efficacy, and locus of control on obesity in an emerging markets 调查食品不安全、自我效能感和控制感对新兴市场肥胖症的影响
IF 1.5 Q3 BUSINESS Pub Date : 2024-06-26 DOI: 10.1002/nvsm.1872
Denni Arli, Andre Pekerti, Ide Siaputra, Svetlana Bogomolova, Sharyn Rundle-Thiele

Increasing rates of obesity are affecting many countries around the world, including developing regions such as Indonesia. One of the factors contributing to obesity is a lack of food security, which involves a lack of control over when food will be available. Food insecurity is linked to low self-efficacy and can lead consumers to overeat high-energy-density foods and drinks when available. This research empirically tested the relationships between people's intention to diet and exercise with the locus of control and general and specific health self-efficacy resulting from the lack of food security in Indonesia, employing a mixed-methods approach comprising a qualitative approach in Study 1 (n = 23) and a quantitative approach in Study 2 (n = 1494). The results indicate that study participants were struggling to maintain healthy diets and lifestyles and attempted various strategies to compensate for their poor diets. Moreover, the results suggest that food insecurity negatively influences individuals' self-efficacy, subsequently influencing people's intention to exercise and eat healthily. Our findings carry important policy implications for developing economies. Governments should ensure the availability of nutritious food for their populations, especially for the poor. Predictable, nutritionally sound foods are essential to prevent overeating high-energy-density foods. We recommend that governments develop mixed downstream and midstream approaches, such as mentoring programs, to develop self-efficacy and address obesity.

越来越高的肥胖率正在影响着世界上的许多国家,包括印度尼西亚等发展中地区。导致肥胖的因素之一是缺乏粮食安全,即无法控制何时可以获得食物。食品不安全与低自我效能感有关,会导致消费者在可获得高能量密度食品和饮料时暴饮暴食。本研究采用混合方法,包括研究 1(n = 23)中的定性方法和研究 2(n = 1494)中的定量方法,实证检验了印度尼西亚缺乏粮食安全所导致的人们节食和锻炼的意愿与控制力、一般和特定健康自我效能之间的关系。结果表明,研究参与者在努力保持健康的饮食和生活方式,并尝试采取各种策略来弥补饮食不足。此外,研究结果表明,粮食不安全会对个人的自我效能感产生负面影响,进而影响人们锻炼身体和健康饮食的意愿。我们的研究结果对发展中经济体具有重要的政策意义。各国政府应确保本国人口,尤其是贫困人口获得营养丰富的食物。可预测、营养合理的食品对于防止暴饮暴食高能量密度食品至关重要。我们建议各国政府制定中下游混合方法,如辅导计划,以培养自我效能感,解决肥胖问题。
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引用次数: 0
Cultivating young philanthropists: Children, philanthropy and wealth transfer 培养年轻的慈善家:儿童、慈善事业和财富转移
IF 1.5 Q3 BUSINESS Pub Date : 2024-06-23 DOI: 10.1002/nvsm.1874
Fiona Fairbairn

This article on raising wealthy children to be philanthropic is prompted by the £5.5Tn wealth transfer predicted to take place in the United Kingdom over the coming decades. The impending wealth transfer presents an unprecedented income opportunity for a charity sector faced with increasing societal needs and declining statutory income. Drawing on the premise that engaging children in philanthropic activities can lead to higher participation levels in adulthood, this paper examines how children from wealthy households engage with philanthropy at home and school. A mixed-methods approach involving research with and not on children is used to explore what kind of philanthropic citizen these children are becoming. Two surveys, five focus groups, and four interviews were used to generate insights from 222 ‘financially secure’ 9 to 11-year-old children, 113 parents and four teachers. The study, drawing on models of citizenship, finds a cohort of children exhibiting characteristics aligned with the concept of ‘personally responsible’ philanthropic citizens. This outcome is considered desirable for promoting charitable giving among a demographic likely to have the means and resources to give generously in adulthood. However, the findings suggest a lack of opportunities for children to acquire the knowledge and skills that enable informed giving decisions or the spaces in which to critically engage with charities, causes, and the issues that create the need for philanthropy in the first place. The research supports calls in the literature for a more participatory and social-justice-oriented approach to philanthropic education and participation in schools. The findings, of interest to scholars and practitioners alike, address a gap in empirical evidence regarding children and philanthropy in the United Kingdom.

这篇文章的主题是培养富裕家庭的子女成为慈善家,其起因是英国预计在未来几十年内将发生 55 亿英镑的财富转移。即将到来的财富转移为面临日益增长的社会需求和不断减少的法定收入的慈善部门带来了前所未有的创收机会。让儿童参与慈善活动可以提高其成年后的参与水平,基于这一前提,本文研究了富裕家庭的儿童如何在家中和学校参与慈善活动。本文采用了一种混合方法,既有对儿童的研究,也有非对儿童的研究,以探讨这些儿童正在成为什么样的慈善公民。通过两项调查、五个焦点小组和四次访谈,从 222 名 "经济安全 "的 9 至 11 岁儿童、113 名家长和四名教师那里获得了真知灼见。这项研究借鉴了公民模型,发现儿童群体表现出了与 "对个人负责 "的慈善公民概念相一致的特征。这一结果被认为是促进慈善捐赠的理想结果,因为这部分人群在成年后可能有能力和资源慷慨解囊。然而,研究结果表明,儿童缺乏机会获取相关知识和技能,以做出明智的捐赠决 定,或缺乏机会批判性地参与慈善机构、慈善事业以及首先产生慈善需求的问题。这项研究支持了文献中的呼吁,即在学校开展慈善教育和参与慈善活动时,应采取更具参与性和以社会正义为导向的方法。这些研究结果对学者和从业人员都很有意义,填补了英国儿童与慈善事业实证研究的空白。
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引用次数: 0
Instead of with a rowboat, search for the north star by navigating a sailboat through turbulent times 与其划船,不如驾驶帆船在动荡中寻找北极星
Q3 BUSINESS Pub Date : 2024-06-17 DOI: 10.1002/nvsm.1873
Juri Hoedemakers, Isabel de Bruin Cardoso, Philine van Overbeeke, Lucas Meijs

We respond to von Schnurbein and Ahmad's (2019) metaphor of rowing to elucidate the inflexibility of foundations. We suggest that perhaps a sailboat would be more appropriate to finding the north star and add a fifth proposition: a participatory decision-making process that includes balanced feedback. This approach, though not new, can pose risks such as misaligned priorities and ineffective decisions. To navigate these challenges, the introduction of a "court jester" role is proposed, encouraging open dialogue and critical self-reflection. The flexibility akin to sailing, where adjustments are made based on feedback, is advocated for effective and dynamic foundation governance.

我们回应了 von Schnurbein 和 Ahmad(2019 年)的划船比喻,以阐明基础的不灵活性。我们认为,也许帆船更适合寻找北极星,并增加了第五个命题:包括平衡反馈在内的参与式决策过程。这种方法虽然并不新鲜,但也可能带来风险,如优先事项不一致和决策无效。为了应对这些挑战,建议引入 "法庭小丑 "的角色,鼓励公开对话和批判性的自我反思。我们提倡类似于航海的灵活性,根据反馈意见进行调整,以实现有效和动态的基金会治理。
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引用次数: 0
Correction to “Income and money donation in middle-income countries: Evidence from Brazil” 更正 "中等收入国家的收入与货币捐赠:来自巴西的证据"
Q3 BUSINESS Pub Date : 2024-06-06 DOI: 10.1002/nvsm.1871

de Jancso Fabiani, P.M., de Lucca Silveira, M.P. & Pinheiro, F. (2024). Income and money donation in middle-income countries: Evidence from Brazil. Journal of Philanthropy and Marketing, 29(2), e1862. https://doi.org/10.1002/nvsm.1862

The affiliations of Marcos Paulo de Lucca Silveira and Flavio Pinheiro were incorrect. The correct affiliations for the authors at the time the manuscript was submitted are as follows.

Marcos Paulo de Lucca Silveira.

José Luiz Egydio Setúbal Foundation (FJLES), São Paulo, Brazil.

São Paulo School of Economics, Getulio Vargas Foundation (FGV), São Paulo, Brazil.

https://orcid.org/0000-0002-0031-366X

Flávio Pinheiro.

José Luiz Egydio Setúbal Foundation (FJLES), São Paulo, Brazil.

Graduate School of Public Policy, Federal University of ABC (UFABC), Santo André, Brazil.

https://orcid.org/0000-0002-5440-8306

We apologize for this error.

de Jancso Fabiani, P.M., de Lucca Silveira, M.P. & Pinheiro, F. (2024)。中等收入国家的收入与货币捐赠:来自巴西的证据。慈善与营销杂志》,29(2),e1862。https://doi.org/10.1002/nvsm.1862The,Marcos Paulo de Lucca Silveira 和 Flavio Pinheiro 的所属单位有误。Marcos Paulo de Lucca Silveira.José Luiz Egydio Setúbal 基金会(FJLES),巴西圣保罗;圣保罗经济学院,Getulio Vargas 基金会(FGV),巴西圣保罗。https://orcid.org/0000-0002-0031-366XFlávio Pinheiro.José Luiz Egydio Setúbal Foundation (FJLES),Sao Paulo,Brazil.Graduate School of Public Policy,Federal University of ABC (UFABC),Santo André,Brazil.https://orcid.org/0000-0002-5440-8306We,对此错误深表歉意。
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引用次数: 0
Carbon labeling on meals in a ferry canteen 渡轮食堂膳食的碳标签
Q3 BUSINESS Pub Date : 2024-06-05 DOI: 10.1002/nvsm.1870
Hakan Lane, Oksana Pokutnia, Mark David Walker, Ana Rita Farias, Jayanna Killingsworth

The field experiment was conducted to explore in what ways CO2 labeling impacts customers' product selection. The objective of this study is the connection between eco-labeling and the number of sales (customers' purchasing choices) made regardless of the price determinant. We performed a controlled investigation within 2 weeks, adding a CO2 label to the meals during the second week. The labeling icon showed the lifecycle emissions as a number and had a three-level, high-medium-low graphical signal. The difference in sales between the 2 weeks was analyzed via chi-squared and student t-tests. There was a significant shift from meals associated with high CO2 emissions toward meals associated with lower CO2 quantity (chi-square test, p = 0.001). There was likewise a significant 6% decrease in CO2 equivalent emissions per weight unit of purchased meals. As the shares of plant, meat, and fish-based meals were similar for Week 1 and 2, the label was not potent enough to convince customers to change their diet styles. The reduction of CO2 emissions was achieved mainly through shifts in the direction of lower-emitting meat and fish dishes. The obtained results depict that consumers pay attention to labeling while making purchasing choices, which has implications for marketing practice. The study implies that customers tend to select products with a lower environmental impact over others.

进行实地实验的目的是探索二氧化碳标签在哪些方面影响客户的产品选择。本研究的目标是,在不考虑价格因素的情况下,生态标签与销售数量(顾客的购买选择)之间的联系。我们在两周内进行了一次对照调查,并在第二周在餐食中添加了二氧化碳标签。标签图标以数字形式显示生命周期内的排放量,并有高-中-低三级图形信号。通过卡方检验和学生 t 检验分析了两周之间的销售额差异。结果显示,二氧化碳排放量高的餐食明显转向二氧化碳排放量低的餐食(卡方检验,p = 0.001)。同样,购买膳食每重量单位的二氧化碳排放量也大幅减少了 6%。由于第 1 周和第 2 周的植物、肉类和鱼类膳食比例相似,因此标签的作用不足以说服顾客改变饮食方式。二氧化碳排放量的减少主要是通过转向食用低排放的肉类和鱼类菜肴实现的。研究结果表明,消费者在做出购买选择时会关注标签,这对市场营销实践具有重要意义。研究表明,消费者倾向于选择对环境影响较小的产品。
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引用次数: 0
Fundraising through poverty porn: Ethical concerns 通过贫穷色情进行筹款:道德问题
Q3 BUSINESS Pub Date : 2024-06-02 DOI: 10.1002/nvsm.1869
Mahmoud Abdulai Mahmoud, Daniel Yennube Nang

This study aimed to assess the ethical dilemma in using poverty porn as a means of fundraising by non-governmental organisations (NGOs) in Ghana. The paper focuses on the ethical concerns from NGOs' perspective as they engage in charitable work to help reduce poverty in society. The study sought to answer the research questions using a qualitative approach by studying some selected NGOs in Ghana, West Africa. In-depth interviews were used to solicit responses from management members in charge of fundraising in 22 NGOs. The data were analyzed using thematic textual analysis (TTA). From the findings, it became evident that NGOs in their use of poverty porn believed the practice is a better alternative to raise more donations. They feel that the good side of the practice, which is supporting the needy, is more important and outweighs any counterarguments. They believed the end justifies the means. To the best of the researchers' knowledge, this is one of few studies that attempt to focus on the ethical concerns of poverty porn by NGOs.

本研究旨在评估加纳非政府组织(NGOs)利用贫困色情作为筹款手段的道德困境。本文重点从非政府组织的角度探讨了他们在从事慈善工作以帮助减少社会贫困时所面临的伦理问题。本研究试图通过研究西非加纳的一些选定非政府组织,采用定性方法回答研究问题。研究人员对 22 家非政府组织中负责筹款的管理层成员进行了深入访谈,以征求他们的答复。采用主题文本分析法(TTA)对数据进行了分析。研究结果表明,非政府组织在使用贫穷色情片时认为,这种做法是筹集更多捐款的更好选择。他们认为,这种做法好的一面,即支持有需要的人,比任何反驳意见都更重要。他们认为目的就是手段。据研究人员所知,这是少数几项试图关注非政府组织贫困色情伦理问题的研究之一。
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引用次数: 0
“Age as a determinant of new donor acquisition and year-on-year retention in the university healthcare fundraising context” "在大学医疗保健筹款活动中,年龄是获得新捐赠者和逐年留住捐赠者的决定因素"
Q3 BUSINESS Pub Date : 2024-05-15 DOI: 10.1002/nvsm.1864
Amanda L. Hoskins, Jake D. Hoskins

Scholars and practitioners have long viewed an individual's age to be a key predictor of giving outcomes. Specifically, older individuals are expected to be more philanthropic than younger individuals are. Utilizing a ten-year dataset from a Research One university in the United States, donation histories to health areas of the campus are matched with patient visit records from the university's affiliated hospitals and clinics system to empirically examine this accepted wisdom. The initial findings confirm basic expectations around donor acquisition as older prospects are acquired at higher rates than younger prospects. However, once the organization acquires and solicits donors, age's associative impact on retention rate becomes flat to negative, which indicates support for the alternative view that many younger donor prospects may have capacity and willingness to give. The role of giving purpose is also compared and contrasted among younger and older donor prospects, showing that managers of nonprofits can strategically solicit each population uniquely with targeted approaches to drive higher total fundraising success. The key results are discussed and both implications for theory and practice are derived in the process.

长期以来,学者和从业人员一直认为个人的年龄是预测捐赠结果的一个关键因素。具体来说,年龄越大的人就会比年轻人更热衷于慈善事业。利用美国一所研究型大学的十年数据集,将对校园健康领域的捐赠历史与该大学附属医院和诊所系统的病人就诊记录进行匹配,对这一公认的观点进行了实证研究。初步研究结果证实了人们对获得捐赠者的基本预期,因为年龄较大的潜在捐赠者获得捐赠的比例要高于年轻的潜在捐赠者。然而,一旦组织获得并募集到捐赠者,年龄对留存率的关联影响就会变得平缓甚至为负,这表明支持另一种观点,即许多年轻的潜在捐赠者可能有能力和意愿进行捐赠。捐赠目的的作用也在年轻和年长的潜在捐赠者中进行了比较和对比,表明非营利组织的管理者可以通过有针对性的方法对每个人群进行独特的策略性募捐,以推动更高的总体筹款成功率。研究对主要结果进行了讨论,并在此过程中得出了对理论和实践的启示。
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引用次数: 0
Beast philanthropy: Multifarious, complicated, and even contradictory 野兽慈善事业:五花八门、错综复杂,甚至自相矛盾
Q3 BUSINESS Pub Date : 2024-05-14 DOI: 10.1002/nvsm.1859
Katie Ellis

This article responds to the representations of disability and health care in MrBeast's disability focused philanthropic efforts such as [1000 Deaf People Hear for the First Time] (https://www.youtube.com/watch?v=WTOm65IZneg), and [1000 Blind People See For the First Time] (https://www.youtube.com/watch?v=TJ2ifmkGGus). These videos follow the structure of a number of MrBeast's other social initiatives such as [Planting 20,000,000 Trees, My Biggest Project Ever!] (https://www.youtube.com/watch?v=HPJKxAhLw5I) In quantifying his initiatives in this way MrBeast is able to both reference back to his first breakthrough viral video where he counted to 100,000 over the course of 40 hours and leverage his followers to pick up the challenge and contribute towards the initiative. The YouTube algorithm has responded well to these approaches and as of 2023 Mr Beast is one of the most viewed and highest paid YouTubers. To respond to these disability focused videos under the broader banner of Beast Philanthropy, I also consider the response to these videos and Rhodri Davies' article. Amongst many things, Davies draws attention to the agency or lack thereof of the people receiving Mr Beasts' gifts, asserting they are disempowered as “merely passive actors whose twofold role is to provide a means for him to perform viewer-pleasing acts of generosity, and then to offer suitably effusive and emotional displays of gratitude in response.” I agree and assert that any non-consensual sharing of images is a form of disability abuse. As such, we must consider the agency of the people involved in these videos and whether they have given informed consent, and what informed consent means in this context.

本文对野兽先生以残疾人为重点的慈善活动中有关残疾人和医疗保健的表述做出了回应,如[1000 名聋人第一次听见] (https://www.youtube.com/watch?v=WTOm65IZneg) 和[1000 名盲人第一次看见] (https://www.youtube.com/watch?v=TJ2ifmkGGus)。这些视频沿袭了 MrBeast 其他一些社会活动的结构,如[种植 20,000,000 棵树,我有史以来最大的项目!] (https://www.youtube.com/watch?v=HPJKxAhLw5I)。MrBeast 以这种方式量化他的活动,既可以追溯到他的第一个突破性病毒视频,即他在 40 小时内数到 100,000 棵树,又可以利用他的追随者接受挑战,为活动做出贡献。YouTube 算法对这些方法反应良好,截至 2023 年,野兽先生已成为观看人数最多、收入最高的 YouTubers 之一。为了在 "野兽慈善 "这一更广泛的旗帜下回应这些关注残疾人的视频,我还考虑了这些视频和罗德里-戴维斯(Rhodri Davies)的文章所引起的反响。在众多文章中,戴维斯提请人们注意接受野兽先生礼物的人是否具有代理权,声称他们被剥夺了权力,"只是被动的演员,他们的双重角色是为野兽先生提供一种手段,让他做出取悦观众的慷慨行为,然后做出适当的热情洋溢的情感回应"。我同意并断言,任何未经同意的图像共享都是一种形式的残疾滥用。因此,我们必须考虑这些视频中所涉人员的代理权,以及他们是否给予了知情同意,以及知情同意在此背景下的含义。
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引用次数: 0
On beast philanthropy: A response to commentaries and some final reflections 关于野兽慈善事业:对评论的回应和一些最后的思考
Q3 BUSINESS Pub Date : 2024-05-14 DOI: 10.1002/nvsm.1861
Rhodri Davies

To complete this special issue debating the philanthropy of MrBeast, Rhodri Davies offers some thoughtful responses to commentaries on his invited paper. Davies highlights how Beast Philanthropy, despite its novelty, evokes many of the classic ethical, moral, and political debates within the field. Nonetheless, in the contemporary ‘attention economy’ he notes that there are developments within this new style of ‘influencer philanthropy’ that we should observe closely and explore their implications. Davies observes an ambivalence and occasional frustration with MrBeast among the commentaries in this issue, but also a cautious optimism, informed both by the positive impacts Beast Philanthropy has already achieved and how it may evolve and mature over time. Davies urges us to put aside any generational differences and aesthetic aversions, and to engage in a generous spirit with this new era of influencer philanthropy.

在本期特刊讨论 "野兽先生的慈善事业 "的最后,罗德里-戴维斯(Rhodri Davies)对其特邀论文的评论做出了一些深思熟虑的回应。戴维斯强调,尽管 "野兽慈善事业 "很新颖,但它还是唤起了该领域内许多经典的伦理、道德和政治辩论。尽管如此,他指出,在当代 "注意力经济 "中,"有影响力的慈善事业 "这一新样式的发展值得我们密切关注,并探讨其影响。戴维斯在本期的评论中发现了一种矛盾的情绪,偶尔也会对 "野兽先生 "感到沮丧,但也有一种谨慎的乐观情绪,这种情绪既来自于 "野兽慈善 "已经取得的积极影响,也来自于随着时间的推移它将如何发展和成熟。戴维斯敦促我们抛开代沟和审美偏好,以慷慨的精神参与到这个有影响力的慈善事业的新时代中来。
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引用次数: 0
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Journal of Philanthropy and Marketing
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