Pub Date : 2022-09-30DOI: 10.35940/ijmh.l1523.099122
Dr. I Narsis
Background: The rising market competition and demand for innovative and need based products by customers have compelled the banking industry to look for alternative cost-effective product and services. The integration of insurance with banks will contribute more to the economy. Purpose: Bancassurance has a tremendous acceptance and growth across the nation. It is the need of banks to know their customer perceived value over their various bancassurance products and based upon the outcomes, the bancassurance product may be adjust to the needs of beneficiaries. Design/Methodology/approach: The study is an empirical and descriptive in nature. The primary data is collected for the study through a well-designed structural questionnaire. Overall, 500 questionnaires were distributed and received from the sample respondent under the census method. Findings: It is observed that the impact of reliance factor on Core factor, Comfort factor and Support factor were high. Whereas, the impact of Benefit factor on Value, Core, Support and Comfort factor was low... Conclusion: Based on the result and discussion, it is concluded that the management and administrators to pay special attention on Benefit measures of bancassurance product and service such as, “Assured return” and “Provide a special benefit” to satisfy the beneficiary.
{"title":"Exploratory Factor Analysis on Bancassurance Attributes","authors":"Dr. I Narsis","doi":"10.35940/ijmh.l1523.099122","DOIUrl":"https://doi.org/10.35940/ijmh.l1523.099122","url":null,"abstract":"Background: The rising market competition and demand for innovative and need based products by customers have compelled the banking industry to look for alternative cost-effective product and services. The integration of insurance with banks will contribute more to the economy. Purpose: Bancassurance has a tremendous acceptance and growth across the nation. It is the need of banks to know their customer perceived value over their various bancassurance products and based upon the outcomes, the bancassurance product may be adjust to the needs of beneficiaries. Design/Methodology/approach: The study is an empirical and descriptive in nature. The primary data is collected for the study through a well-designed structural questionnaire. Overall, 500 questionnaires were distributed and received from the sample respondent under the census method. Findings: It is observed that the impact of reliance factor on Core factor, Comfort factor and Support factor were high. Whereas, the impact of Benefit factor on Value, Core, Support and Comfort factor was low... Conclusion: Based on the result and discussion, it is concluded that the management and administrators to pay special attention on Benefit measures of bancassurance product and service such as, “Assured return” and “Provide a special benefit” to satisfy the beneficiary.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90833682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-30DOI: 10.35940/ijmh.a1516.099122
Information is now a commodity that can be accessed, serviced, or traded with minimal effort and maximum ease. The Healthcare and Medical information news that keeps the provider and the receiver aware and updated about the diseases and its therapy is no different. However, that also comes with an issue of information overload for the humongous volumes of research in this field, coupled with increasing publications. As India celebrates its 75 years of Independence, we targeted to understand the evolution in the information access, consumption & utilization journey of the HCPs. A secondary research and pan India survey with 680 Healthcare professionals was conducted to uncover the trends and the evolution of healthcare information access over these years. MedShots figured as the top medical news aggregating platform, followed by MedScape. Educational/CME platforms are the preferred sources for gathering information and 64% of the respondents spent more than 10 minutes each day reading medical updates. 58.3% of respondents agreed that Digitalization and sharing of information through mobile applications is comfortable and 86.30% of survey respondents preferred content on Clinical practice guidelines and recommendations, with 57.1% also expecting such platforms to support clinical/therapeutic decision making. The results have reinforced the higher level of acceptance & adaptation in the HCPs towards digitalization of the information access. While the medical information/news aggregating platforms remain helpful in updating the knowledge of HCPs in clinical decision-making, the study provides future directions to make the experience of information access & consumption more integral to the knowledge journey of HCPs.
{"title":"75 Years of India’s Independence: How Have Doctors Evolved Reading Medical and Scientific Content? A Cross-Sectional Survey to Decipher Unmet Needs, Opportunities and Future Directions","authors":"","doi":"10.35940/ijmh.a1516.099122","DOIUrl":"https://doi.org/10.35940/ijmh.a1516.099122","url":null,"abstract":"Information is now a commodity that can be accessed, serviced, or traded with minimal effort and maximum ease. The Healthcare and Medical information news that keeps the provider and the receiver aware and updated about the diseases and its therapy is no different. However, that also comes with an issue of information overload for the humongous volumes of research in this field, coupled with increasing publications. As India celebrates its 75 years of Independence, we targeted to understand the evolution in the information access, consumption & utilization journey of the HCPs. A secondary research and pan India survey with 680 Healthcare professionals was conducted to uncover the trends and the evolution of healthcare information access over these years. MedShots figured as the top medical news aggregating platform, followed by MedScape. Educational/CME platforms are the preferred sources for gathering information and 64% of the respondents spent more than 10 minutes each day reading medical updates. 58.3% of respondents agreed that Digitalization and sharing of information through mobile applications is comfortable and 86.30% of survey respondents preferred content on Clinical practice guidelines and recommendations, with 57.1% also expecting such platforms to support clinical/therapeutic decision making. The results have reinforced the higher level of acceptance & adaptation in the HCPs towards digitalization of the information access. While the medical information/news aggregating platforms remain helpful in updating the knowledge of HCPs in clinical decision-making, the study provides future directions to make the experience of information access & consumption more integral to the knowledge journey of HCPs.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76159954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-30DOI: 10.35940/ijmh.a1513.099122
Dr. Ravit Oren
This work explores the relationship between servant leadership in the service context and the extent to which employees engage in customer-oriented organizational citizenship behavior (OCB). Data were collected at two time points from 158 full-time employees, working in16 branches of a large bank in Israel. The results show that there is a positive relationship between servant leadership and customer-oriented OCB and that this relationship is mediated by employees’ levels of customer orientation and work engagement. Likewise, the relationship between servant leadership and customer orientation is stronger among employees with low levels rather than high levels of empathy.
{"title":"The Role of Empathy, Customer Orientation and Work Engagement in the Relationship Between Servant Leadership and Customer-Oriented Organizational Citizenship Behaviors","authors":"Dr. Ravit Oren","doi":"10.35940/ijmh.a1513.099122","DOIUrl":"https://doi.org/10.35940/ijmh.a1513.099122","url":null,"abstract":"This work explores the relationship between servant leadership in the service context and the extent to which employees engage in customer-oriented organizational citizenship behavior (OCB). Data were collected at two time points from 158 full-time employees, working in16 branches of a large bank in Israel. The results show that there is a positive relationship between servant leadership and customer-oriented OCB and that this relationship is mediated by employees’ levels of customer orientation and work engagement. Likewise, the relationship between servant leadership and customer orientation is stronger among employees with low levels rather than high levels of empathy.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81631334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-30DOI: 10.35940/ijmh.l1506.0881222
Dr. Chander Prabha, Shweta Agarwal, Anjuli Goel
Before the COVID-19 coronavirus, there were the deadliest diseases, various epidemics, and pandemics in which millions of human races have been killed untimely. It’s a new public health crisis that has been spreading across the world and is threatening. Due to coronavirus, there is a restriction on travel, visa, and large-scale quarantine. An epidemic is a widespread disease in one community at a particular tie whereas a pandemic is spread across continents at the same pace. The rate of infection and death increases is called a pandemic. In 1852 third Cholera in which approximately one million people across the world were killed. From 1889-to 1890 Flu was caused by the influenza virus H3N8 subtype in Russia and spread in North Hemisphere and killing about one million people. From 1910-to 1911 Sixth cholera outbreak in India and disseminated to Eastern Europe, the Middle East, Russia, North Africa and killing about 8 lac people. In 1918 there was Spanish Flu affected over 500 million people and killed nearly the same people affected it. In 1957 Asian flu an avian influenza virus killed about 2 million people. In 1958 there was Hong Kong Flue originated in Asia, the pandemic was virus H3N2 subtype and suspected of an influenza outbreak in 1957, which killed about one million people. The vaccine was introduced. China is the epicenter of the global supply chain of COVID-19 spreading to more than 120 countries around the world in 2019. This virus is spreading faster than its ancestors i.e., SARS-CoV and MERS-CoV but has a lower fatality rate. The paper focuses on the coronavirus spread from its origin and various steps and precautions to be taken to limit the spread of this epidemic. However, the global impact of this COVID is yet uncertain
{"title":"The Effect of COVID-19 Epidemic Pandemic and Preventive Measures in India: A Review","authors":"Dr. Chander Prabha, Shweta Agarwal, Anjuli Goel","doi":"10.35940/ijmh.l1506.0881222","DOIUrl":"https://doi.org/10.35940/ijmh.l1506.0881222","url":null,"abstract":"Before the COVID-19 coronavirus, there were the deadliest diseases, various epidemics, and pandemics in which millions of human races have been killed untimely. It’s a new public health crisis that has been spreading across the world and is threatening. Due to coronavirus, there is a restriction on travel, visa, and large-scale quarantine. An epidemic is a widespread disease in one community at a particular tie whereas a pandemic is spread across continents at the same pace. The rate of infection and death increases is called a pandemic. In 1852 third Cholera in which approximately one million people across the world were killed. From 1889-to 1890 Flu was caused by the influenza virus H3N8 subtype in Russia and spread in North Hemisphere and killing about one million people. From 1910-to 1911 Sixth cholera outbreak in India and disseminated to Eastern Europe, the Middle East, Russia, North Africa and killing about 8 lac people. In 1918 there was Spanish Flu affected over 500 million people and killed nearly the same people affected it. In 1957 Asian flu an avian influenza virus killed about 2 million people. In 1958 there was Hong Kong Flue originated in Asia, the pandemic was virus H3N2 subtype and suspected of an influenza outbreak in 1957, which killed about one million people. The vaccine was introduced. China is the epicenter of the global supply chain of COVID-19 spreading to more than 120 countries around the world in 2019. This virus is spreading faster than its ancestors i.e., SARS-CoV and MERS-CoV but has a lower fatality rate. The paper focuses on the coronavirus spread from its origin and various steps and precautions to be taken to limit the spread of this epidemic. However, the global impact of this COVID is yet uncertain","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83790881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-30DOI: 10.35940/ijmh.l1510.0881222
Denise Chambers, Deshea Simon
This article aims to systematically review studies analyzing the influence of emotional intelligence (EI) on investor behaviors in developing countries (as defined by the United Nations Development Program) using PRISMA. In developing nations, the lack of investigation in this area is prevalent and nonexistent in some nations. Methods: EI and investor behavior-related papers in English were selected from ProQuest, EBSCO, and Google Scholar database searches in developing countries. Results: The review included 19 studies covering eight developing countries, extending the conclusion of a positive correlation between EI and investment decisions in growing regions. However, inconsistencies and gaps exist in the EI model adoption and investor behaviors. Evidence Limitation/Implications: Limitations include the need for extended EI and investor behavior dimensions and more geographic coverage. Important implication highlights include how EI helps investors enhance investment decision-making. Originality/value: This unprecedented PRISMA review of a comprehensive set of literature on the influence of EI on investor behavior in developing countries extends the current evidence base in this area.
{"title":"Analyzing the Influence of Emotional Intelligence on Investor Behavior in Developing Regions: A PRISMA Systematic Review","authors":"Denise Chambers, Deshea Simon","doi":"10.35940/ijmh.l1510.0881222","DOIUrl":"https://doi.org/10.35940/ijmh.l1510.0881222","url":null,"abstract":"This article aims to systematically review studies analyzing the influence of emotional intelligence (EI) on investor behaviors in developing countries (as defined by the United Nations Development Program) using PRISMA. In developing nations, the lack of investigation in this area is prevalent and nonexistent in some nations. Methods: EI and investor behavior-related papers in English were selected from ProQuest, EBSCO, and Google Scholar database searches in developing countries. Results: The review included 19 studies covering eight developing countries, extending the conclusion of a positive correlation between EI and investment decisions in growing regions. However, inconsistencies and gaps exist in the EI model adoption and investor behaviors. Evidence Limitation/Implications: Limitations include the need for extended EI and investor behavior dimensions and more geographic coverage. Important implication highlights include how EI helps investors enhance investment decision-making. Originality/value: This unprecedented PRISMA review of a comprehensive set of literature on the influence of EI on investor behavior in developing countries extends the current evidence base in this area.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80974104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-30DOI: 10.35940/ijmh.l1504.0781122
Dr. Maha Mustafa Omer Abdalaziz
This paper aims to identify the importance of the advertising message and the models that explain consumer behavior on the consumer's desires, and to analyze the factors affecting his consumer behavior and how decisions are made. On this basis, studying consumer behavior and understanding the reality of the role played by the consumer becomes necessary to explain many social and economic phenomena on the one hand, and on the other hand, demarcate the treatment of production and distribution policies. And a good choice of means, because the construction and formulation of the message and the design of the advertisement depend on the type of medium that will be used, and you need a special type of research to renew the appropriate type of message, and the type of competitive advantage to be mentioned. His desire to acquire the commodity, explaining to him how and from where to obtain it, and actually pushing him to buy. Thus, this paper will focus on what is related to the advertising message and how to design advertising messages in order to be more attractive and effective, and what is related to some analytical models that contribute to the interpretation of consumer behavior.
{"title":"Advertising Message and Models of Consumer Behavior","authors":"Dr. Maha Mustafa Omer Abdalaziz","doi":"10.35940/ijmh.l1504.0781122","DOIUrl":"https://doi.org/10.35940/ijmh.l1504.0781122","url":null,"abstract":"This paper aims to identify the importance of the advertising message and the models that explain consumer behavior on the consumer's desires, and to analyze the factors affecting his consumer behavior and how decisions are made. On this basis, studying consumer behavior and understanding the reality of the role played by the consumer becomes necessary to explain many social and economic phenomena on the one hand, and on the other hand, demarcate the treatment of production and distribution policies. And a good choice of means, because the construction and formulation of the message and the design of the advertisement depend on the type of medium that will be used, and you need a special type of research to renew the appropriate type of message, and the type of competitive advantage to be mentioned. His desire to acquire the commodity, explaining to him how and from where to obtain it, and actually pushing him to buy. Thus, this paper will focus on what is related to the advertising message and how to design advertising messages in order to be more attractive and effective, and what is related to some analytical models that contribute to the interpretation of consumer behavior.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84112122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-30DOI: 10.35940/ijmh.l1508.0781122
M. Kulkarni, Dr. Vandana Mohanty
Managing expectations of talent is a continuous and on-going challenge in the world of employee engagement. The definition of the engagement and its attractiveness to retain talent is ever dynamic and rapidly changing across every decade. This means the way engagement is experienced by the employees is also rapidly undergoing a change. Post pandemic a new paradigm towards motivation and retention of talent is evolving. The “employee is an asset” approach is moving to next step as employee is a customer. Every business makes an investment in the customer experience It is believed that customer is the king, and a differentiating experience attracts and retains the customer and the same is being extended to the employees in the form of employee experience. Organizations are experimenting different approaches to address the needs of employee engagement in a new economy called experience economy. Some of the organisations have evolved work roles and departments to focus only on employee experience. We think it is vital to understand and prioritise the employee experience and its link to engagement and performance – now more than ever. We believe that engagement will change across industries and sectors and so the experience of the employee will be also different in those industries or sectors. The purpose of this study is to conduct an empirical investigation on identifying the variables that make up an employee’s experience and how those variables shape the experience of an employee in a specific service industry. The methodology used to develop the suggested framework has been provided, along with an explanation of each variable that contributes to an enhanced employee experience framework. The Hypothesis is formulated accordingly. The suggested framework’s data is being statistically analysed using approaches such as reliability analysis, bivariate correlation, and multiple linear regressions. Data was collected from 179 employees working from various information technology-related firms in Pune .The findings of the study state that perception of empowerment, involvement and enablement enhances the employee experience in the IT Sector. The model proposed in the study can be adapted in the other organisations of the service sector or the manufacturing sector to design employee experience. There is possibility of addition of more pillars based on the specific need and changing context of the organisations. There is also scope to apply this model to specific target segment of the employee as per the need of the research.
{"title":"An Experiential Study on Drivers of Employee Experience","authors":"M. Kulkarni, Dr. Vandana Mohanty","doi":"10.35940/ijmh.l1508.0781122","DOIUrl":"https://doi.org/10.35940/ijmh.l1508.0781122","url":null,"abstract":"Managing expectations of talent is a continuous and on-going challenge in the world of employee engagement. The definition of the engagement and its attractiveness to retain talent is ever dynamic and rapidly changing across every decade. This means the way engagement is experienced by the employees is also rapidly undergoing a change. Post pandemic a new paradigm towards motivation and retention of talent is evolving. The “employee is an asset” approach is moving to next step as employee is a customer. Every business makes an investment in the customer experience It is believed that customer is the king, and a differentiating experience attracts and retains the customer and the same is being extended to the employees in the form of employee experience. Organizations are experimenting different approaches to address the needs of employee engagement in a new economy called experience economy. Some of the organisations have evolved work roles and departments to focus only on employee experience. We think it is vital to understand and prioritise the employee experience and its link to engagement and performance – now more than ever. We believe that engagement will change across industries and sectors and so the experience of the employee will be also different in those industries or sectors. The purpose of this study is to conduct an empirical investigation on identifying the variables that make up an employee’s experience and how those variables shape the experience of an employee in a specific service industry. The methodology used to develop the suggested framework has been provided, along with an explanation of each variable that contributes to an enhanced employee experience framework. The Hypothesis is formulated accordingly. The suggested framework’s data is being statistically analysed using approaches such as reliability analysis, bivariate correlation, and multiple linear regressions. Data was collected from 179 employees working from various information technology-related firms in Pune .The findings of the study state that perception of empowerment, involvement and enablement enhances the employee experience in the IT Sector. The model proposed in the study can be adapted in the other organisations of the service sector or the manufacturing sector to design employee experience. There is possibility of addition of more pillars based on the specific need and changing context of the organisations. There is also scope to apply this model to specific target segment of the employee as per the need of the research.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80859671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-30DOI: 10.35940/ijmh.k1501.0781122
Varun Singh Bundela, Dr.Arun Patel
While most of the focus in waste management in on municipal solid waste management, it is important to note that MSW is but a small fraction of the total amount of waste generated in the India. The municipal Solid Waste Management Rules 2016 which is the major rules that governs Solid Waste Management in India. In out Country we generated some 1,00,000 MT tons of Municipal solid waste generated daily in my country. Even through MSW in dwarfed in size (and environmental impact) by other sectors, it should be that industrial waste is created in the process of providing us with the materials things that ultimately end up in our trash. Consuming less therefore saves not only the waste that would have ended up in the municipal waste stream but it also reduces the energy, materials and waste associated with providing those items that we may be able to live without cleanly, attention needs to be directed not just at the management of consumer waste but at the completed set of processes that result in the products our society seems to demand.
{"title":"MSW Management and Best Suitable Option Virtually Waste to Energy Plant for Resource and Energy Recovery for Bhopal (M.P.) India","authors":"Varun Singh Bundela, Dr.Arun Patel","doi":"10.35940/ijmh.k1501.0781122","DOIUrl":"https://doi.org/10.35940/ijmh.k1501.0781122","url":null,"abstract":"While most of the focus in waste management in on municipal solid waste management, it is important to note that MSW is but a small fraction of the total amount of waste generated in the India. The municipal Solid Waste Management Rules 2016 which is the major rules that governs Solid Waste Management in India. In out Country we generated some 1,00,000 MT tons of Municipal solid waste generated daily in my country. Even through MSW in dwarfed in size (and environmental impact) by other sectors, it should be that industrial waste is created in the process of providing us with the materials things that ultimately end up in our trash. Consuming less therefore saves not only the waste that would have ended up in the municipal waste stream but it also reduces the energy, materials and waste associated with providing those items that we may be able to live without cleanly, attention needs to be directed not just at the management of consumer waste but at the completed set of processes that result in the products our society seems to demand.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76473782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-30DOI: 10.35940/ijmh.j1498.0681022
F. U. Onu, I. J. Ezea
In a bid to implement the policy of financial inclusion for both urban and rural dwellers in Nigeria, the Point-of-Sale (POS) services has been deployed for financial transactions in the rural communities of the country. This paper took a critical study of the operations of the POS services in rural Nigerian communities-rayed the opportunities it created, analyzed the vulnerabilities surrounding the service and suggested ways of protecting the stakeholders (customers and agents) using the POS services. The paper has done all these to enlighten the POS customers in order to keep their funds safe and also build a trust in the system and thereby helps to achieve the expected financial inclusion.
{"title":"Critical Analysis of the Vulnerabilities Surrounding the Use of Pos Services in Rural Communities in Nigeria","authors":"F. U. Onu, I. J. Ezea","doi":"10.35940/ijmh.j1498.0681022","DOIUrl":"https://doi.org/10.35940/ijmh.j1498.0681022","url":null,"abstract":"In a bid to implement the policy of financial inclusion for both urban and rural dwellers in Nigeria, the Point-of-Sale (POS) services has been deployed for financial transactions in the rural communities of the country. This paper took a critical study of the operations of the POS services in rural Nigerian communities-rayed the opportunities it created, analyzed the vulnerabilities surrounding the service and suggested ways of protecting the stakeholders (customers and agents) using the POS services. The paper has done all these to enlighten the POS customers in order to keep their funds safe and also build a trust in the system and thereby helps to achieve the expected financial inclusion.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78642368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-30DOI: 10.35940/ijmh.j1493.0681022
Dr. Neeta Vaydande, Dr. Vinod Kumar Advani
The Public sector and private sector banks in India have evolved in terms of productivity and performance since its inception, immensely contributing to the economy. These banks have become an undivided part of the entire banking industry of the country. State Bank of India, as the market leader in the public sector bank and HDFC Bank Limited as the fastest growing leading private sector bank is competitively challenging each other developing healthy business environment. Using their own strength and weakness both the banks are functioning with an objective of providing seamless, fast and safe financial services to the citizens of the country. Banking is the mental labour-based industry, as it is completely depending upon the cost and the productivity of its employees. The research paper attempts to compare the cost and productivity of the employees of these two banks (as a representative from public and private sector banks) for which the data of last ten financial years have been taken as a appropriate sample for the study. Various parameters and ratios with proper analysis and interpretation have been highlighted to measure the cost and productivity of the employees of the respective banks. The data collected also enable the researchers to find out the variation between the employees cost and productivity of these banks.
{"title":"Cost and Productivity of Employees in Commercial Banks of India: A Comparative Study of State Bank of India and HDFC Bank Limited","authors":"Dr. Neeta Vaydande, Dr. Vinod Kumar Advani","doi":"10.35940/ijmh.j1493.0681022","DOIUrl":"https://doi.org/10.35940/ijmh.j1493.0681022","url":null,"abstract":"The Public sector and private sector banks in India have evolved in terms of productivity and performance since its inception, immensely contributing to the economy. These banks have become an undivided part of the entire banking industry of the country. State Bank of India, as the market leader in the public sector bank and HDFC Bank Limited as the fastest growing leading private sector bank is competitively challenging each other developing healthy business environment. Using their own strength and weakness both the banks are functioning with an objective of providing seamless, fast and safe financial services to the citizens of the country. Banking is the mental labour-based industry, as it is completely depending upon the cost and the productivity of its employees. The research paper attempts to compare the cost and productivity of the employees of these two banks (as a representative from public and private sector banks) for which the data of last ten financial years have been taken as a appropriate sample for the study. Various parameters and ratios with proper analysis and interpretation have been highlighted to measure the cost and productivity of the employees of the respective banks. The data collected also enable the researchers to find out the variation between the employees cost and productivity of these banks.","PeriodicalId":14104,"journal":{"name":"International Journal of Management and Humanities","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89957112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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