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The Effects of Franchise Beauty Salon Sales Promotion Strategies on Customer Loyalty 特许美容院销售促进策略对顾客忠诚度的影响
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1467
Chae-Ah Mun, Seo-Heui Kim
The purpose of this study is to investigate what is preferred among the sales promotion strategies of franchise beauty salons and to find out the differences in the impact of preferred sales promotion strategies on customer loyalty. For this study, 285 copies of data collected through an online survey of men and women in their 20s or older were used for the final analysis, and the results of this study calculated Cronbach's α coefficient using SPSS 25.0 Ver. As a result of the analysis, it was found that price discounts and coupons were the most preferred according to the characteristics of the survey subjects, and event promotions and free gifts were the lowest. As sales promotions affect customer loyalty, the preference for coupons and customer reward program event promotions is found to have a high impact on affinity, and it is judged to be the use of coupons that have the greatest impact on the relationship between preference and affinity. According to this study, active use of price discounts and coupons that affect preference will help attract new customers and lead existing customers to loyal customers by using coupons and customer compensation programs that affect preference.
本研究的目的是调查特许经营美容院的销售促进策略中哪些是首选,并找出首选销售促进策略对顾客忠诚度影响的差异。本研究通过对 20 岁以上的男性和女性进行在线调查,收集了 285 份数据用于最终分析,研究结果使用 SPSS 25.0 Ver 计算了 Cronbach's α 系数。分析结果发现,根据调查对象的特征,价格折扣和优惠券最受青睐,活动促销和免费赠品最低。由于促销会影响顾客忠诚度,因此发现对优惠券和顾客奖励计划活动促销的偏好对亲和力的影响很大,并判断使用优惠券对偏好和亲和力之间的关系影响最大。根据这项研究,积极使用影响偏好的价格折扣和优惠券将有助于吸引新客户,并通过使用影响偏好的优惠券和客户奖励计划引导现有客户成为忠诚客户。
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引用次数: 0
The Investigation of Fashion Wig Perception and Purchase Behavior in 20~40 Ages’ Women: Focusing on Fashion Wig Wearers 20~40 岁女性对时尚假发的认知及购买行为调查:关注时尚假发佩戴者
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1353
Jeong-Ae Heo, Mi-Ra Hong
The aim of this study is investigation of fashion wig perception and purchase beahvior in 20~40 ages women. The answer of 254 fashion wig wearers was analyzed by SPSS 21.0 program. In result, the responses of ‘agree’ and ‘strongly agree’ were positive at 55.9~76.0% in all five questions of fashion wigs perception. The analysis of the relationship between sociodemographic characteristics and perception of fashion wigs showed ‘agree’ and ‘strongly agree’ with psychological stability and recommend to friends and family in the group of 25~40 ages. The help with hair styling showed in the group of desk job and service job, and the confident was in the group of college (university) graduate, and psychological stablity in the group of enjoy of hairstyle changing. The analysis of relationship between sociodemographic characteristics and purchase behavior showed follow. The information collection pathway and purchase place were hair shop in the group of old age and higher-level education. Decision of style was designer's recommended style in the group of enjoy of hairstyle changing, and first considerations of selection showed style and quality. Wearing form and purchase reason showed half wig (hair pieces etc.) in the group of higher-level education and natural. The most favorite color was brown line and next was black line. In conclusion, the perception of fashion wig wearers may be used fashion wig such as fashion item, and hair shop can be preferred for information collection pathway, purchase place and A/S of fashion wig.
本研究旨在调查 20 至 40 岁女性对时尚假发的认知和购买行为。研究使用 SPSS 21.0 程序对 254 名时尚假发佩戴者的回答进行了分析。结果显示,在有关时尚假发认知的所有五个问题中,"同意 "和 "非常同意 "的回答均为正数,占 55.9% 至 76.0%。社会人口学特征与时尚假发感知之间的关系分析表明,25 至 40 岁年龄组对心理稳定性和向亲朋好友推荐假发的感知为 "同意 "和 "非常同意"。从事文职工作和服务工作的人群对发型设计有帮助,大专(大学)毕业生对发型设计有信心,喜欢改变发型的人群心理稳定。社会人口学特征与购买行为的关系分析表明信息收集途径和购买地点为老年和高学历组的美发店。在喜欢换发型的群体中,款式的决定因素是设计师推荐的款式,选择的首要考虑因素是款式和质量。佩戴形式和购买原因在高学历和自然组中表现为半假发(发块等)。最喜欢的颜色是棕色,其次是黑色。总之,时尚假发佩戴者的感知可能是将时尚假发作为时尚物品来使用,发廊可能是时尚假发的信息收集途径、购买地点和A/S的首选。
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引用次数: 0
The Influence of Image Perception on Favorability towards Women’s Hairstyles among Men in their 20s and 30s 形象认知对二三十岁男性喜爱女性发型的影响
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1396
Ji-Eun Mun, Eun-Jun Park
This study investigates the influence of female hairstyle images on men in their 20s and 30s, identifies how hairstyles affect images and image adjectives suitable for each hairstyle. The survey method used its own survey method for men in their 20s and 30s, and collected 300 survey analysis data for analysis, excluding 11 nonconformities. The collected data were analyzed using the SPSS 29.0 program to conduct technical statistical analysis of image adjectives by hairstyle, and factor analysis and reliability analysis were used to investigate the validity and reliability of image influences and preferences. For specific analysis, the main component analysis uses the Varimax analysis method and the results are as follows. To express purity, straight hair with a length of more than medium, long hair to express sexiness, short hair to express intelligence, and short perm to express cute appearance are more effective. This can be directed with the situation, the other person, and the image you want. It is expected that it will serve as basic data to play a social role with men and express each individual’s personality, while also serving as basic marketing data for image transformation in the hair industry.
本研究调查了女性发型形象对二三十岁男性的影响,明确了发型对形象的影响以及适合各种发型的形象形容词。调查方法采用自己的调查方法,调查对象为二三十岁的男性,收集了 300 份调查分析数据进行分析,排除了 11 份不符合要求的数据。利用 SPSS 29.0 程序对收集到的数据进行分析,对各发型的形象形容词进行技术统计分析,并采用因子分析和信度分析来考察形象影响因素和偏好的效度和信度。具体分析时,主成分分析采用的是 Varimax 分析法,结果如下。要表现清纯,中长以上的直发、表现性感的长发、表现聪明的短发、表现可爱的短烫发更有效。这可以根据情况、对方和自己想要的形象来确定。希望它能作为基本数据,与男性一起发挥社交作用,表现每个人的个性,同时也作为美发行业形象改造的基本营销数据。
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引用次数: 0
A Study on the Impact of Entrepreneurship on College Students' Entrepreneurial Activities and Will to Start a Business: Targeted to Beauty Major College Students 创业精神对大学生创业活动和创业意愿的影响研究:以美容专业大学生为对象
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1486
Se-Eun Kim, Yeon-Seo Lee
This study confirmed the impact of entrepreneurship among cosmetology college students on their will to start a business, and empirically analyzed whether entrepreneurship activities had a mediating effect. Based on previous research at home and abroad, theories of entrepreneurship, entrepreneurial activity, and entrepreneurial will were reviewed, and a research model and hypothesis were derived based on the theories. Of the 170 returned survey responses, 162, excluding 8 inappropriate ones, were selected for final analysis. The results of this study are as follows. Among the innovativeness, progressiveness, and risk-taking of entrepreneurship, progressiveness was found to have a significant effect on start-up activities, and start-up activities had a significant effect on the will to start a business. It was found to have a significant effect. These research results suggest the importance of cultivating entrepreneurship and entrepreneurship activities to increase the willingness to start a business among cosmetology departments.
本研究证实了美容专业大学生创业对其创业意愿的影响,并实证分析了创业活动是否具有中介效应。在国内外研究的基础上,回顾了创业理论、创业活动理论和创业意愿理论,并在此基础上得出了研究模型和假设。在收回的 170 份调查问卷中,除去 8 份不合适的问卷,共选取了 162 份进行最终分析。研究结果如下。在创业的创新性、进取性和冒险性中,发现进取性对创业活动有显著影响,创业活动对创业意愿有显著影响。发现其具有显著影响。这些研究结果表明,培养创业精神和创业活动对于提高美容系学生的创业意愿具有重要意义。
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引用次数: 0
A Study on the Social Perception of Estheticians Using Big Data 利用大数据研究美容师的社会认知
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1435
Kyoung-Eun Lee, Yun-Kyoung Oh
This study looked at the social perception of skin care professionals through big data analysis. Data provided by web data over the past five years (2018.1.1.-2022.6.30.) have been collected, focusing on the keywords of skin care professionals, and the tools used for analysis are Textom and UCINET6. If you look at the results, First, As a result of analyzing the frequency of keywords related to skin care professionals, it was found in the order of skin national certificates, skin care certificate, practical examination, beauty academy, written examination, hairdresser, acceptance, and skin care room. Second, using NetDraw, we were able to visualize the overall network structure of Estheticians' perceptions and grasp the relationship between each keyword at the same time. Third, as a result of the connection centrality analysis, it was found in the order of skin national certificate, beauty academy, skin care certificate, practical examination, sale, written examination, and hairdresser. Fourth, as a result of conducting CONCOR analysis, there were four clusters: working environment, skin certificate, professional qualification, and beauty education. Therefore, it is necessary to plan and establish a marketing strategy to change the qualifications and work tasks of the skin national certificate so that the skin national certificate can be recognized as a more professional and reliable certificate.
本研究通过大数据分析研究护肤专业人士的社会认知。收集了近五年(2018.1.1.-2022.6.30.)网络数据提供的数据,重点分析了护肤专业人士的关键词,分析工具为Textom和UCINET6。结果显示:第一,通过分析与皮肤护理专业相关的关键词频率,发现其顺序依次为皮肤国家证书、皮肤护理证书、实践考试、美容学院、笔试、美发师、验收、皮肤护理室。其次,通过 NetDraw,我们可以直观地看到美容师认知的整体网络结构,同时掌握了各个关键词之间的关系。第三,通过连接中心度分析,发现依次为国家皮肤证书、美容学院、皮肤护理证书、实践考试、销售、笔试、美发师。第四,通过 CONCOR 分析,发现有四个聚类:工作环境、皮肤证书、职业资格和美容教育。因此,有必要规划和建立营销战略,改变皮肤国家证书的资格和工作任务,使皮肤国家证书作为更专业、更可靠的证书得到认可。
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引用次数: 0
A Study on the Perception and Behavior of Nail Coloring According to the Interest in Personal Color of Women in Their 20s 根据 20 多岁女性对个人色彩的兴趣对指甲着色的认知和行为的研究
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1477
Su-Joung Kwak, Eun-Mi Choi
This study sought to determine whether the perception and behavior of nail coloring was influenced by the personal color interest of women in their 20s. The results of comparing the interest in color and perception and behavior of nail coloring according to nail coloring characteristics and the results of awareness and behavior level of nail coloring showed a statistically significant difference. This signifies that personal color makes effect on nail coloring. Considering that there was no significant difference in characteristics of nail coloring by type according to the visual measurement results of the visual measurement objects, it does not appear to affect the nail coloring characteristics of each type according to the visual measurement results. The comparison between the visual measurement result of the measurement object and the cube (hand) measurement results showed a difference from the visual measurement result but was not statistically significant. Based on these results, it seems that the concordance between the cloth measurement result and the cube(hand) measurement result was low. This signifies that accurate diagnosis of personal color would be necessary. As a result of examining the perception and behavioral level of nail coloring before and after the personal color diagnosis of the subject, there was a statistically significant increase in perception and behavior level of the measurement group. It was identified that they are related to personal color perception, positive image impact, and satisfaction with nail color. In other words, it was identified that personal color diagnosis is very important in nail coloring and makes effect on the difference in awareness and behavioral level. By investigating whether recognition of nail coloring according to interest in personal color affects behavior through this study, it will be useful data for continuous and systematic customer management method if it is used for personal color nail coloring that suits personal characteristics.
本研究旨在确定 20 多岁女性对指甲着色的认知和行为是否受个人色彩兴趣的影响。根据指甲着色特征对着色兴趣和对指甲着色的认知与行为进行比较的结果与对指甲着色的认知与行为水平进行比较的结果显示出统计学上的显著差异。这说明个人色彩对指甲着色有影响。考虑到根据视觉测量对象的视觉测量结果,不同类型的指甲着色特征没有显著差异,因此根据视觉测量结果,似乎不会影响各类型的指甲着色特征。测量对象的视觉测量结果与立方体(手部)测量结果之间的比较显示出与视觉测量结果之间的差异,但在统计学上并不显著。从这些结果来看,布的测量结果与立方体(手)的测量结果之间的一致性较低。这表明有必要对个人肤色进行准确诊断。在对受试者进行个人色彩诊断前后的指甲着色感知和行为水平进行检查后发现,测量组的感知和行为水平在统计学上有显著提高。结果表明,它们与个人色彩感知、正面形象影响以及对指甲颜色的满意度有关。换句话说,个人色彩诊断在指甲着色中非常重要,并对认知和行为水平的差异产生影响。通过本研究调查个人色彩兴趣对指甲着色的认识是否会影响行为,如果用于适合个人特点的个人色彩指甲着色,将为持续和系统的客户管理方法提供有用的数据。
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引用次数: 0
Effect of the Job Values and Job Professionalism of Hairdressers on Job Satisfaction 美发师的工作价值观和工作专业性对工作满意度的影响
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1458
Seol-A Park, Ji-Yeon Jang
This study is meaningful in analyzing the impact of job values and job expertise of hairdressers on job satisfaction and identifying that job values and job expertise are related to job satisfaction, and providing data that contributes to the strengthening and development of professionalism in hairdressers and the beauty industry, and the results of the study are as follows. First, the validity and reliability of the measurement tool were met, and the use of the reference group, which is a sub-factor of job value, external job value, and job expertise, had a significant positive correlation with job satisfaction. Second, the higher the intrinsic and external values, which are sub-factors of job values, the higher the job satisfaction, as a result of verifying the effect of job values of hairdressers on job satisfaction. Third, the higher the autonomy, self-control, utilization of reference groups, and sense of vocation, the higher the job satisfaction, as a result of verifying the effect of job expertise of hairdressers on job satisfaction.
本研究的意义在于分析美发师的工作价值和工作专长对工作满意度的影响,明确工作价值和工作专长与工作满意度相关,为加强和发展美发师和美容行业的职业素养提供数据,研究结果如下。首先,测量工具的效度和信度均符合要求,作为工作价值、外在工作价值和工作专长子因子的参照组的使用与工作满意度呈显著正相关。第二,作为工作价值子因子的内在价值和外在价值越高,工作满意度越高,这是验证美发师工作价值对工作满意度影响的结果。第三,自主性、自制力、参照群体利用率和职业感越高,工作满意度越高,这是验证美发师工作专长对工作满意度影响的结果。
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引用次数: 0
The Impact of ESG (Environmental, Social, and Governance) Factors and Eco-Friendly Trends on the Beauty Industry: A Big Data Analysis of the Past Year ESG(环境、社会和治理)因素和环保趋势对美容业的影响:过去一年的大数据分析
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1378
Ran-Sug Seo
This study examines the impact of eco-friendly trends and Environmental, Social, and Governance(ESG) factors in the beauty industry. Recognizing the significance of eco-friendly trends and ESG in the sector, the research aims to achieve its objectives by extracting key keywords using big data and analyzing them through social network analysis. The data utilized for this study covers the period from June 1, 2022, to May 31, 2023. The findings of this research reveal that both eco-friendly trends and ESG have a substantial influence on the beauty industry as a whole. Firstly, eco-friendly trends have brought about changes in beauty product development and production methods. Increased consumer environmental consciousness has led to a higher demand for natural ingredients, renewable materials, and recyclable packaging. As a result, numerous beauty brands are launching eco-friendly product lines and adopting environmentally sustainable production practices, promoting these initiatives in their actual beauty products. Secondly, ESG factors significantly impact the business operations and sustainability of beauty industry companies. Companies that demonstrate outstanding performance in environmental, social responsibility, and governance aspects are more likely to gain greater trust and support from consumers and investors. Complying with social values, ethical principles such as opposing animal testing, ensuring product safety, fair trade, diversity, and inclusivity, enhances companies' competitiveness. Lastly, this research finds that eco-friendly trends and ESG not only affect the beauty industry itself but also influence investment decisions. ESG evaluations assist investors in assessing a company's long-term value creation capability and risk management. Business strategies that consider ESG factors have the potential to attract investor interest. It is important to note that this study is based on current trends and data, but the beauty industry is continuously and rapidly evolving. Ongoing updates to research findings and further investigations into new trends are necessary.
本研究探讨了生态友好趋势和环境、社会和治理(ESG)因素对美容业的影响。认识到生态友好趋势和环境、社会和治理因素在该行业中的重要性,本研究旨在通过使用大数据提取关键词并通过社交网络分析对其进行分析,从而实现研究目标。本研究使用的数据涵盖 2022 年 6 月 1 日至 2023 年 5 月 31 日。研究结果表明,环保趋势和环境、社会和公司治理对整个美容行业都有重大影响。首先,环保趋势带来了美容产品开发和生产方式的变革。消费者环保意识的增强导致了对天然成分、可再生材料和可回收包装的更高需求。因此,众多美容品牌纷纷推出环保产品系列,采用环境可持续生产方式,并在实际美容产品中推广这些举措。其次,环境、社会和治理因素对美容业公司的业务运营和可持续发展产生了重大影响。在环境、社会责任和治理方面表现突出的企业更容易获得消费者和投资者的信任和支持。遵守社会价值观、道德原则(如反对动物实验、确保产品安全、公平贸易、多元化和包容性)能增强企业的竞争力。最后,本研究发现,生态友好趋势和环境、社会和公司治理不仅会影响美容业本身,还会影响投资决策。环境、社会和公司治理评价有助于投资者评估公司的长期价值创造能力和风险管理。考虑到环境、社会和公司治理因素的商业战略有可能吸引投资者的兴趣。值得注意的是,本研究是基于当前的趋势和数据,但美容行业在不断快速发展。有必要不断更新研究结果,并进一步调查新趋势。
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引用次数: 0
Effect of At-home Beauty Device Equipped with Microcurrent and Electrical Muscle Sitmulation Functions on the Elasticity and Lifting of Facial Skin 配备微电流和肌肉电刺激功能的家用美容仪对面部皮肤弹性和提拉效果的影响
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1505
So-Young Kwak, Da-Som Shin, Yura Hur, Su-Gyeong Hong, Ye-Ji Choi
At-home beauty devices used in facial skin are developed by combining various technologies such as electromagnetic waves, microcurrents, and lasers according to the main purpose of consumers. This study aimed to assess the effects of increasing of facial elasticity, improvement of eye wrinkles, and facial lifting in healthy Korean women to objectively prove the efficacy of an at-home beauty device equipped with microcurrent (MC) and medium-frequency electrical muscle stimulation (EMS). A total of 44 participants used the at-home beauty device and cosmetics together on the left side of the face (test area), and applied only cosmetics to the right side (control area). The results of the assessment, the improvement in the dermal density and eye wrinkles was clearly observed in the MC mode use group. In the EMS mode use group, the lifting effect of the cheek and decreasing facial swelling were clearly observed, and the lifting effect of the sagging double chin was also confirmed. Especially, EMS group had derived reproducible results like previous studies, and the skin improvement effects were proved again. MC and EMS, which are mainly used for therapeutic purposes, were developed into at-home beauty device, and this study confirmed that they are effective in facial elasticity, eye wrinkles, and facial lifting. Based on the research, we hope that various research for at-home beauty devices equipped with various functions are actively conducted.
用于面部皮肤的家用美容仪是根据消费者的主要目的,将电磁波、微电流和激光等多种技术相结合而开发的。本研究旨在评估健康韩国女性在增加面部弹性、改善眼部皱纹和面部提升方面的效果,以客观证明配备微电流(MC)和中频肌肉电刺激(EMS)的家用美容仪的功效。共有 44 名参与者在左脸(测试区)使用了家用美容仪和化妆品,在右脸(对照区)只使用了化妆品。评估结果显示,MC 模式使用组的真皮密度和眼部皱纹明显改善。在 EMS 模式使用组中,脸颊的提升效果和脸部肿胀的减少得到了明显的观察,下垂的双下巴的提升效果也得到了证实。特别是 EMS 组与之前的研究一样,结果具有可重复性,皮肤改善效果再次得到证实。主要用于治疗目的的 MC 和 EMS 被开发为家用美容仪,本研究证实了它们在面部弹性、眼部皱纹和面部提升方面的效果。我们希望在此次研究的基础上,积极开展配备各种功能的家用美容仪的各种研究。
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引用次数: 0
Influence of Sociocultural Backgrounds in the 2010s and 2020s on the Cosmetics Industry and Makeup Trend 2010 年代和 2020 年代社会文化背景对化妆品行业和化妆趋势的影响
Pub Date : 2023-12-31 DOI: 10.52660/jksc.2023.29.6.1601
In-Young O
This study analyzed the characteristics of each period based on various references and previous studies, and tried to find out the global influence of the beauty style of K-pop idols, the tendency of the cosmetics and makeup consumption market according to the popularity of beauty influencers, and the development of the beauty industry through media data. The scope analyzed the trends that appeared in the makeup field from 2010 to 2023, and divided them into characteristics of the times, characteristics of makeup expression techniques, and global and cultural characteristics. In order to compare the trends of the 2010s and 2020s, the characteristics of each era were reviewed. The characteristics of texture expression, which appeared the most in the 2010s, HD makeup due to the development of cameras, and the influence of K-pop due to the globalization of culture were analyzed. Compared to the 2010s, the 2020s analyzed the changes in texture expression techniques, the influence of beauty influencers at the beginning of the era of single-person media, and vegan beauty due to changes in perceptions of nature and life. In addition, the impact of K-pop idols, which show the greatest influence.
本研究根据各种参考资料和以往的研究,分析了各个时期的特点,并试图通过媒体数据找出 K-pop 偶像的美妆风格在全球的影响力、根据美妆影响者的人气而形成的化妆品和彩妆消费市场的趋势以及美妆行业的发展情况。范围分析了 2010 年至 2023 年化妆领域出现的趋势,并将其分为时代特征、化妆表现技法特征、全球和文化特征。为了比较 2010 年代和 2020 年代的趋势,对每个时代的特点进行了回顾。分析了 2010 年代出现最多的质感表现特征、相机发展带来的高清化妆以及文化全球化带来的 K-pop 的影响。与 2010 年代相比,2020 年代分析了质感表现技术的变化、单人媒体时代开始时美妆影响者的影响,以及自然和生活观念变化带来的素食美。此外,影响最大的是 K-pop 偶像的影响。
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引用次数: 0
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Journal of the Korean Society of Cosmetology
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