Pub Date : 2022-07-27DOI: 10.1080/14778238.2022.2096510
Ederson Bomm, Linda Jessica De Montreuil Carmona, Giancarlo Gomes
ABSTRACT The search for better organisational performance requires leaders to promote knowledge-based solutions, encouraging a culture focused on continuous learning, with innovation as the key to increasing competitiveness. Organisations that use intensive knowledge based on technology -t-KIBS- play an important role in the creation, transfer, and integration of knowledge, facilitating innovation for their customers. The objective of this study was to assess the joint influence of transformational leadership, organisational culture, organisational learning, and service innovation on the firm performance of tech firms. This quantitative, survey-typed, and cross-sectional research was conducted in a sample of 242 t-KIBS firms. For data analysis, we used structural equations modelling by partial least squares. Our findings suggest that transformational leadership positively influences organisational culture and learning, which positively influence service innovation and organisational performance. Therefore, to overcome market challenges, surprise customers, and improve organisational performance and innovativeness, t-KIBS leaders must stimulate employees, improving organisational learning capability.
{"title":"Unravelling t-KIBS performance: leadership, organisational culture, and learning as boosters of service innovation","authors":"Ederson Bomm, Linda Jessica De Montreuil Carmona, Giancarlo Gomes","doi":"10.1080/14778238.2022.2096510","DOIUrl":"https://doi.org/10.1080/14778238.2022.2096510","url":null,"abstract":"ABSTRACT The search for better organisational performance requires leaders to promote knowledge-based solutions, encouraging a culture focused on continuous learning, with innovation as the key to increasing competitiveness. Organisations that use intensive knowledge based on technology -t-KIBS- play an important role in the creation, transfer, and integration of knowledge, facilitating innovation for their customers. The objective of this study was to assess the joint influence of transformational leadership, organisational culture, organisational learning, and service innovation on the firm performance of tech firms. This quantitative, survey-typed, and cross-sectional research was conducted in a sample of 242 t-KIBS firms. For data analysis, we used structural equations modelling by partial least squares. Our findings suggest that transformational leadership positively influences organisational culture and learning, which positively influence service innovation and organisational performance. Therefore, to overcome market challenges, surprise customers, and improve organisational performance and innovativeness, t-KIBS leaders must stimulate employees, improving organisational learning capability.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"21 1","pages":"994 - 1007"},"PeriodicalIF":3.2,"publicationDate":"2022-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45928327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-25DOI: 10.1080/14778238.2022.2103047
L. Agostini, A. Nosella
ABSTRACT Disruptive changes, such as the ones caused by the COVID-19 outbreak, oblige firms to develop the ability to be resilient in this unstable environment if they want to stay competitive. In this context, the aim of this article is to unveil how intellectual capital (IC) may foster resilience in small- and medium-sized enterprises (SMEs). To serve this purpose, this article presents the results of a qualitative analysis of two SMEs during the COVID-19 pandemic. The most significant evidence is that a combination of the components of IC, namely human capital, organisational capital, and relational capital, is useful for SMEs to respond to changing conditions and take advantage of emergent opportunities, which means going through the prepare-respond-transform resilience process. This article is among the first attempting to elucidate the relationship between IC and SME resilience. It reveals a tight connection between these two concepts, which still deserves further investigation.
{"title":"Intellectual capital and resilience: evidence from two cases of SMEs","authors":"L. Agostini, A. Nosella","doi":"10.1080/14778238.2022.2103047","DOIUrl":"https://doi.org/10.1080/14778238.2022.2103047","url":null,"abstract":"ABSTRACT Disruptive changes, such as the ones caused by the COVID-19 outbreak, oblige firms to develop the ability to be resilient in this unstable environment if they want to stay competitive. In this context, the aim of this article is to unveil how intellectual capital (IC) may foster resilience in small- and medium-sized enterprises (SMEs). To serve this purpose, this article presents the results of a qualitative analysis of two SMEs during the COVID-19 pandemic. The most significant evidence is that a combination of the components of IC, namely human capital, organisational capital, and relational capital, is useful for SMEs to respond to changing conditions and take advantage of emergent opportunities, which means going through the prepare-respond-transform resilience process. This article is among the first attempting to elucidate the relationship between IC and SME resilience. It reveals a tight connection between these two concepts, which still deserves further investigation.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"21 1","pages":"929 - 942"},"PeriodicalIF":3.2,"publicationDate":"2022-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44860620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-22DOI: 10.1080/14778238.2022.2088418
G. Tortorella, P. A. Cauchick Miguel, E. Frazzon, A. Portioli-Staudacher, Maneesh Kumar
ABSTRACT This paper aimed at (i) identifying the expectations, drivers, and barriers for the teaching and learning in Industry 4.0 (I4.0), and (ii) verifying how they contribute to the knowledge management (KM) in I4.0. For that, we carried out an exploratory, qualitative study in which we collected data through semi-structured interviews with 21 graduate students who coursed an I4.0 48-hour subject in an Industrial Engineering graduate programme. In the content analysis of these data, we framed the identified commonalities according to the four main KM activities: creation, retrieval, transfer, and application. We identified four main drivers, expectations and barriers for teaching and learning I4.0. Results also indicated that those expectations, drivers, and barriers might be related to each other, concurrently affecting more than one KM activity. These results supported the formulation of four propositions for future theory testing and validation, raising the awareness of instructors and lecturers regarding those aspects.
{"title":"Teaching and learning of industry 4.0: expectations, drivers, and barriers from a knowledge management perspective","authors":"G. Tortorella, P. A. Cauchick Miguel, E. Frazzon, A. Portioli-Staudacher, Maneesh Kumar","doi":"10.1080/14778238.2022.2088418","DOIUrl":"https://doi.org/10.1080/14778238.2022.2088418","url":null,"abstract":"ABSTRACT This paper aimed at (i) identifying the expectations, drivers, and barriers for the teaching and learning in Industry 4.0 (I4.0), and (ii) verifying how they contribute to the knowledge management (KM) in I4.0. For that, we carried out an exploratory, qualitative study in which we collected data through semi-structured interviews with 21 graduate students who coursed an I4.0 48-hour subject in an Industrial Engineering graduate programme. In the content analysis of these data, we framed the identified commonalities according to the four main KM activities: creation, retrieval, transfer, and application. We identified four main drivers, expectations and barriers for teaching and learning I4.0. Results also indicated that those expectations, drivers, and barriers might be related to each other, concurrently affecting more than one KM activity. These results supported the formulation of four propositions for future theory testing and validation, raising the awareness of instructors and lecturers regarding those aspects.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"21 1","pages":"876 - 891"},"PeriodicalIF":3.2,"publicationDate":"2022-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45034323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-28DOI: 10.1080/14778238.2022.2079567
Gabriella Haasz, Zoltán Baracskai
ABSTRACT The Digital Age has brought not only new tools but also several new methods. A Collaborative Knowledge Platform with a hybrid intelligent system may be the appropriate base of a knowledge management system to ensure inspiration and new knowledge for a professional group of individuals. The introduced concept contributes to Knowledge Collaboration and Knowledge Engineering. The method is a special form of Knowledge Engineering which involves combining machine learning algorithms with cased-based reasoning and the result is the transformation of personal knowledge to widely adaptable explicit knowledge. Individuals can learn informally while their learning route automatically generates data for reductive reasoning process, which finally leads to the opportunity of experience mining. A concept and an approach are suggested to improve the knowledge collaboration in innovative communities, and a creative problem solving process delivers the outcome in the development of a Knowledge Management System. Finally, some partial results of the design phase of an application are presented.
{"title":"Collaborative Knowledge Platform: when the learning route provides data for the Knowledge-based System","authors":"Gabriella Haasz, Zoltán Baracskai","doi":"10.1080/14778238.2022.2079567","DOIUrl":"https://doi.org/10.1080/14778238.2022.2079567","url":null,"abstract":"ABSTRACT The Digital Age has brought not only new tools but also several new methods. A Collaborative Knowledge Platform with a hybrid intelligent system may be the appropriate base of a knowledge management system to ensure inspiration and new knowledge for a professional group of individuals. The introduced concept contributes to Knowledge Collaboration and Knowledge Engineering. The method is a special form of Knowledge Engineering which involves combining machine learning algorithms with cased-based reasoning and the result is the transformation of personal knowledge to widely adaptable explicit knowledge. Individuals can learn informally while their learning route automatically generates data for reductive reasoning process, which finally leads to the opportunity of experience mining. A concept and an approach are suggested to improve the knowledge collaboration in innovative communities, and a creative problem solving process delivers the outcome in the development of a Knowledge Management System. Finally, some partial results of the design phase of an application are presented.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"20 1","pages":"925 - 934"},"PeriodicalIF":3.2,"publicationDate":"2022-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45778432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-22DOI: 10.1080/14778238.2022.2064349
U. Schmitt
ABSTRACT The integration of knowledge management (KM) and KM systems (KMS) within the ISO 9001:2015 and 30,401:2018 standards, adds further legitimacy to KMS research, design, and applications. By allowing to prioritise one’s KMS approach of choice, the standards are offering a common language to present an organisation’s KMS comprehensively and consistently for auditing and accreditation but foremost for effectively informing and involving their stakeholders. This article tests these abilities by applying the criteria to an alternative decentralised KM concept and system-under-development. By focussing on personalisation, mobility, generativity, and entropy reduction, the approach differs considerably from conventional KMS wisdom, and is presented as a case to investigate if the ISO 30401:2018 standard’s scope can accommodate the novel affordances. As a first case study of this kind, the adopted process and positive outcomes may assist KMs developers and KM practitioners as well as researchers in realising and assessing their own projects.
{"title":"Validating and documenting a new knowledge management system philosophy: a case based on the ISO 30401:2018-KMS standard","authors":"U. Schmitt","doi":"10.1080/14778238.2022.2064349","DOIUrl":"https://doi.org/10.1080/14778238.2022.2064349","url":null,"abstract":"ABSTRACT The integration of knowledge management (KM) and KM systems (KMS) within the ISO 9001:2015 and 30,401:2018 standards, adds further legitimacy to KMS research, design, and applications. By allowing to prioritise one’s KMS approach of choice, the standards are offering a common language to present an organisation’s KMS comprehensively and consistently for auditing and accreditation but foremost for effectively informing and involving their stakeholders. This article tests these abilities by applying the criteria to an alternative decentralised KM concept and system-under-development. By focussing on personalisation, mobility, generativity, and entropy reduction, the approach differs considerably from conventional KMS wisdom, and is presented as a case to investigate if the ISO 30401:2018 standard’s scope can accommodate the novel affordances. As a first case study of this kind, the adopted process and positive outcomes may assist KMs developers and KM practitioners as well as researchers in realising and assessing their own projects.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"20 1","pages":"960 - 974"},"PeriodicalIF":3.2,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41768907","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-17DOI: 10.1080/14778238.2022.2075806
Xinli Huang, Qiuling Gao, Di Fan, Zinab Hassan
ABSTRACT This paper explores the challenges that consulting firms and client firms are facing in knowledge sharing in the context of the Arab management consulting industry, and how local culture works in solving these challenges. Taking knowledge sharing and the cultural embeddedness perspective as the theoretical lens, the study adopts a comparative case study design to explore how mechanisms of cultural contextualisation affect knowledge-sharing behaviours. The findings highlight the benefits of cultural embeddedness in knowledge sharing between consulting firms and client firms through identifying the importance of Wasta (a social network of interpersonal connections) in skill-set formation, follow-on consultancy, niche specialist cultivation, and the establishment of network consulting. Our study provides industry players with a holistic framework to leverage Wasta to achieve knowledge sharing, which sheds light on a neglected cultural aspect in the management consulting industry.
{"title":"How do consulting firms share knowledge with clients in the Arab world? A cultural embeddedness perspective","authors":"Xinli Huang, Qiuling Gao, Di Fan, Zinab Hassan","doi":"10.1080/14778238.2022.2075806","DOIUrl":"https://doi.org/10.1080/14778238.2022.2075806","url":null,"abstract":"ABSTRACT This paper explores the challenges that consulting firms and client firms are facing in knowledge sharing in the context of the Arab management consulting industry, and how local culture works in solving these challenges. Taking knowledge sharing and the cultural embeddedness perspective as the theoretical lens, the study adopts a comparative case study design to explore how mechanisms of cultural contextualisation affect knowledge-sharing behaviours. The findings highlight the benefits of cultural embeddedness in knowledge sharing between consulting firms and client firms through identifying the importance of Wasta (a social network of interpersonal connections) in skill-set formation, follow-on consultancy, niche specialist cultivation, and the establishment of network consulting. Our study provides industry players with a holistic framework to leverage Wasta to achieve knowledge sharing, which sheds light on a neglected cultural aspect in the management consulting industry.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"20 1","pages":"580 - 592"},"PeriodicalIF":3.2,"publicationDate":"2022-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44091848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-17DOI: 10.1080/14778238.2022.2075809
M. Huian, Marco Bisogno, M. Mironiuc
ABSTRACT This study investigates if and to what extent the performance of public research institutes improves because of a collaboration with other partners, namely universities, industries, the government, and the civil society. Using the quadruple helix approach as a theoretical framework, the study investigates the Romanian context as an emerging economy, in the period 2012–2019. The analysis is based on a negative binomial model, and findings have documented that the research performance of public research institute is positively affected by cooperation and internationalisation. Furthermore, collaboration with other partners, which belong to a wide social research network, has proved to be effective, stimulating researchers and managers in actively participating in cooperative relations.
{"title":"Research performance of public research institutes in a quadruple helix setting","authors":"M. Huian, Marco Bisogno, M. Mironiuc","doi":"10.1080/14778238.2022.2075809","DOIUrl":"https://doi.org/10.1080/14778238.2022.2075809","url":null,"abstract":"ABSTRACT This study investigates if and to what extent the performance of public research institutes improves because of a collaboration with other partners, namely universities, industries, the government, and the civil society. Using the quadruple helix approach as a theoretical framework, the study investigates the Romanian context as an emerging economy, in the period 2012–2019. The analysis is based on a negative binomial model, and findings have documented that the research performance of public research institute is positively affected by cooperation and internationalisation. Furthermore, collaboration with other partners, which belong to a wide social research network, has proved to be effective, stimulating researchers and managers in actively participating in cooperative relations.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"21 1","pages":"849 - 863"},"PeriodicalIF":3.2,"publicationDate":"2022-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46826785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-14DOI: 10.1080/14778238.2022.2075808
J. Cerutti, Irène Abi-Zeid, Luc Lamontagne, Roxane Lavoie, Manuel J. Rodríguez
ABSTRACT “How can drinking water sources be protected, and how can one learn from others who have faced similar problems?” These questions are becoming increasingly relevant in a context where anthropogenic activities threaten natural resources. We describe in this paper a knowledge acquisition and modelling process to support complex decision-making related to source water protection. We conducted online surveys, interviews and applied thematic analysis to gather and structure knowledge from documented and undocumented sources. Our process resulted in structured descriptions of cases that consist of past problems and their implemented solutions. Case design was based on know-how and knowledge needs expressed by water stakeholders. The case base forms the backbone of a knowledge-based recommender system prototype that implements case-based reasoning. It is meant to guide decision-makers in developing solutions based on past experiences. It is a successful application of knowledge management and sharing of lessons learned for decision-making in practice.
{"title":"A case-based reasoning system to recommend solutions for source water protection: knowledge acquisition and modelling","authors":"J. Cerutti, Irène Abi-Zeid, Luc Lamontagne, Roxane Lavoie, Manuel J. Rodríguez","doi":"10.1080/14778238.2022.2075808","DOIUrl":"https://doi.org/10.1080/14778238.2022.2075808","url":null,"abstract":"ABSTRACT “How can drinking water sources be protected, and how can one learn from others who have faced similar problems?” These questions are becoming increasingly relevant in a context where anthropogenic activities threaten natural resources. We describe in this paper a knowledge acquisition and modelling process to support complex decision-making related to source water protection. We conducted online surveys, interviews and applied thematic analysis to gather and structure knowledge from documented and undocumented sources. Our process resulted in structured descriptions of cases that consist of past problems and their implemented solutions. Case design was based on know-how and knowledge needs expressed by water stakeholders. The case base forms the backbone of a knowledge-based recommender system prototype that implements case-based reasoning. It is meant to guide decision-makers in developing solutions based on past experiences. It is a successful application of knowledge management and sharing of lessons learned for decision-making in practice.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"20 1","pages":"828 - 842"},"PeriodicalIF":3.2,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46228368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-14DOI: 10.1080/14778238.2022.2075807
Margot Racat, J. Lichy
ABSTRACT Set in a French higher education context, this paper contributes to the knowledge management literature by arguing that the digital transformation of knowledge transfer via distance learning includes negative outcomes, in addition to many benefits. Based on quantitative and qualitative data, via an online survey from learners and instructors, our findings show that while online modes of delivery are convenient and cost-effective, they overlook many aspects that enable users to engage in knowledge transfer.
{"title":"Negative effects of distance learning accentuated by COVID-19 outbreak: a perspective of learners and teachers","authors":"Margot Racat, J. Lichy","doi":"10.1080/14778238.2022.2075807","DOIUrl":"https://doi.org/10.1080/14778238.2022.2075807","url":null,"abstract":"ABSTRACT Set in a French higher education context, this paper contributes to the knowledge management literature by arguing that the digital transformation of knowledge transfer via distance learning includes negative outcomes, in addition to many benefits. Based on quantitative and qualitative data, via an online survey from learners and instructors, our findings show that while online modes of delivery are convenient and cost-effective, they overlook many aspects that enable users to engage in knowledge transfer.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"20 1","pages":"935 - 946"},"PeriodicalIF":3.2,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44557221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-01DOI: 10.1080/14778238.2022.2064350
P. Antunes, D. Johnstone, Nguyen Hoang Thuan, G. de Vreede
ABSTRACT Evidence-based management (EBMgt) concerns making complex managerial decisions by combining the decision maker’s knowledge and experience with scientific knowledge. A major obstacle to this practice is the lack of support. In this paper, we employ design science to develop an ensemble of conceptual, information and IT artefacts that support EBMgt. The approach is instantiated and validated in a case study using a combination of methods, including proof of concept, laboratory experiment, satisfaction survey, and focus groups. The proposed approach turns EBMgt into a repeatable practice, supported by reusable tools, and brings some degree of automation to the process. To our knowledge, EBMgt services have not yet been realised in a concrete manner, and not with concrete empirical results. Therefore, this study provides a first-of-a-kind demonstration and assessment of the viability of EBMgt services.
{"title":"Delivering evidence-based management services: rising to the challenge using design science","authors":"P. Antunes, D. Johnstone, Nguyen Hoang Thuan, G. de Vreede","doi":"10.1080/14778238.2022.2064350","DOIUrl":"https://doi.org/10.1080/14778238.2022.2064350","url":null,"abstract":"ABSTRACT Evidence-based management (EBMgt) concerns making complex managerial decisions by combining the decision maker’s knowledge and experience with scientific knowledge. A major obstacle to this practice is the lack of support. In this paper, we employ design science to develop an ensemble of conceptual, information and IT artefacts that support EBMgt. The approach is instantiated and validated in a case study using a combination of methods, including proof of concept, laboratory experiment, satisfaction survey, and focus groups. The proposed approach turns EBMgt into a repeatable practice, supported by reusable tools, and brings some degree of automation to the process. To our knowledge, EBMgt services have not yet been realised in a concrete manner, and not with concrete empirical results. Therefore, this study provides a first-of-a-kind demonstration and assessment of the viability of EBMgt services.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"21 1","pages":"806 - 821"},"PeriodicalIF":3.2,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42218030","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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