Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2024.115140
Andre Wise, Hamieda Parker
Productivity in the global forestry industry increased between 1950 and 2000 but thereafter stagnated. This study sheds light on the types of innovation that drove this productivity increase to inform future research. Analysis of patent data from 1970 to 2022 shows that patents related to chemical and mechanical productivity historically dominated the innovation landscape. Recently, a wide range of sustainability-focused patents to mitigate climate change and environmental degradation have been introduced. Current trends seem to indicate that this tendency will continue. This study contributes to the discussion around innovation by examining 50 years of data on patents in the forestry industry. It also provides practical implications for managers and policymakers. A methodological contribution of this study is that it shows how patent analysis and KeyGraph techniques can be combined to yield valuable insights to inform innovation in business sectors beyond forestry.
{"title":"Innovation in global forestry: Evolution towards a diversified industry","authors":"Andre Wise, Hamieda Parker","doi":"10.1016/j.jbusres.2024.115140","DOIUrl":"10.1016/j.jbusres.2024.115140","url":null,"abstract":"<div><div>Productivity in the global forestry industry increased between 1950 and 2000 but thereafter stagnated. This study sheds light on the types of innovation that drove this productivity increase to inform future research. Analysis of patent data from 1970 to 2022 shows that patents related to chemical and mechanical productivity historically dominated the innovation landscape. Recently, a wide range of sustainability-focused patents to mitigate climate change and environmental degradation have been introduced. Current trends seem to indicate that this tendency will continue. This study contributes to the discussion around innovation by examining 50 years of data on patents in the forestry industry. It also provides practical implications for managers and policymakers. A methodological contribution of this study is that it shows how patent analysis and KeyGraph techniques can be combined to yield valuable insights to inform innovation in business sectors beyond forestry.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115140"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2025.115191
Katherine C. Alexander , Jeremy D. Mackey , Charn P. McAllister , B. Parker Ellen III
The purpose of this paper is to revitalize the study and measurement of social desirability bias in the field so researchers can remedy the methodological ills it was originally meant to address. To improve scholars’ ability to mitigate these concerns, we conduct research that enables us to (1) generate a cohesive and parsimonious theoretical explanation of social desirability bias and (2) develop new measures of social desirability bias that will improve the field’s understanding of its effects. First, we utilize self-presentation theory to explain the differences between social desirability as a trait bias and socially desirable responding as a state bias under the larger social desirability bias umbrella construct. Then, we conduct a 13-sample measure development study to generate new content-valid measures of social desirability and socially desirable responding that can be used to improve the precision and nuance of business research knowledge generation moving forward.
{"title":"What do you want to hear? A self-presentation view of social desirability bias","authors":"Katherine C. Alexander , Jeremy D. Mackey , Charn P. McAllister , B. Parker Ellen III","doi":"10.1016/j.jbusres.2025.115191","DOIUrl":"10.1016/j.jbusres.2025.115191","url":null,"abstract":"<div><div>The purpose of this paper is to revitalize the study and measurement of social desirability bias in the field so researchers can remedy the methodological ills it was originally meant to address. To improve scholars’ ability to mitigate these concerns, we conduct research that enables us to (1) generate a cohesive and parsimonious theoretical explanation of social desirability bias and (2) develop new measures of social desirability bias that will improve the field’s understanding of its effects. First, we utilize self-presentation theory to explain the differences between social desirability as a trait bias and socially desirable responding as a state bias under the larger social desirability bias umbrella construct. Then, we conduct a 13-sample measure development study to generate new content-valid measures of social desirability and socially desirable responding that can be used to improve the precision and nuance of business research knowledge generation moving forward.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115191"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2024.115109
Manqiong Shen , Yiping (Amy) Song , Xiuping Li , Haizhong Wang
Marketers may feature single or multiple benefits when promoting a product. In the current research, we investigate the conditions under which consumers prefer a product with a single-benefit claim over one with multi-benefit claims. Drawing on goal systems theory, we propose that intergoal association (excitatory vs. inhibitory) influences consumer preference for single versus multi-benefit claims. Through five studies, we provide convergent evidence that excitatory (vs. inhibitory) intergoal association boosts consumer attitude toward and preference for multi-benefit products. Furthermore, intergoal association’s effect on the preference for multi- versus single-benefit products is mediated by consumers’ assessment of product effectiveness and moderated by their need for cognition. These findings contribute to the literature on consumption goals and provide practical guidance for practitioners regarding their communication with consumers.
{"title":"Claiming single or multiple product benefits: Moderating role of intergoal association","authors":"Manqiong Shen , Yiping (Amy) Song , Xiuping Li , Haizhong Wang","doi":"10.1016/j.jbusres.2024.115109","DOIUrl":"10.1016/j.jbusres.2024.115109","url":null,"abstract":"<div><div>Marketers may feature single or multiple benefits when promoting a product. In the current research, we investigate the conditions under which consumers prefer a product with a single-benefit claim over one with multi-benefit claims. Drawing on goal systems theory, we propose that intergoal association (excitatory vs. inhibitory) influences consumer preference for single versus multi-benefit claims. Through five studies, we provide convergent evidence that excitatory (vs. inhibitory) intergoal association boosts consumer attitude toward and preference for multi-benefit products. Furthermore, intergoal association’s effect on the preference for multi- versus single-benefit products is mediated by consumers’ assessment of product effectiveness and moderated by their need for cognition. These findings contribute to the literature on consumption goals and provide practical guidance for practitioners regarding their communication with consumers.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115109"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2025.115195
Sajeeb Saha , Ravi Pappu , Kumar Rakesh Ranjan , Saeed Akhlaghpour
This research draws on attribution theory to investigate how the type of donation (time vs. cash vs. product) affects consumer evaluations of companies engaged in corporate giving. Across two experiments, the authors examine how donor warmth and brand reputation moderate, and perceived altruism and brand trust mediate, the impact of donation type on consumer evaluations (company attitude, charitable credit, and WOM). Study 1 shows that donating time or product (vs. cash) leads to more favorable consumer evaluations via perceived altruism. The indirect effects of time (vs. cash) donation are pronounced for low-warmth donors. Study 2 shows that time (vs. cash) donation results in more favorable consumer evaluations via perceived altruism and brand trust, particularly for relatively lower brand reputation donors. This research advances the corporate giving literature by uncovering distinct routes (perceived altruism and brand trust), through which the type of donation affects consumer evaluations. Additionally, it confirms the moderating effect of donor warmth and brand reputation in this relationship.
{"title":"Donation type effects in corporate giving: A moderated dual mediation model","authors":"Sajeeb Saha , Ravi Pappu , Kumar Rakesh Ranjan , Saeed Akhlaghpour","doi":"10.1016/j.jbusres.2025.115195","DOIUrl":"10.1016/j.jbusres.2025.115195","url":null,"abstract":"<div><div>This research draws on attribution theory to investigate how the type of donation (time vs. cash vs. product) affects consumer evaluations of companies engaged in corporate giving. Across two experiments, the authors examine how donor warmth and brand reputation moderate, and perceived altruism and brand trust mediate, the impact of donation type on consumer evaluations (company attitude, charitable credit, and WOM). Study 1 shows that donating time or product (vs. cash) leads to more favorable consumer evaluations via perceived altruism. The indirect effects of time (vs. cash) donation are pronounced for low-warmth donors. Study 2 shows that time (vs. cash) donation results in more favorable consumer evaluations via perceived altruism and brand trust, particularly for relatively lower brand reputation donors. This research advances the corporate giving literature by uncovering distinct routes (perceived altruism and brand trust), through which the type of donation affects consumer evaluations. Additionally, it confirms the moderating effect of donor warmth and brand reputation in this relationship.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115195"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2024.115153
Kevin C. Cox , Michael A. Gyensare , Stephen E. Lanivich , Samuel Adomako , Irene Chu
Understanding the temporal dimensions of entrepreneurial intentions (EI) has been a longstanding challenge in entrepreneurship research. However, we still know relatively little about how temporally oriented constructs, such as cognitive flexibility and adaptability, influence these intentions. This study explores how preferences toward time utilization influence the formation of EI, applying a person-vocation fit perspective to develop a cognitive model. Our findings show that both cognitive flexibility and cognitive adaptability are positively related to polychronicity. Also, we show that the relationship between polychronicity and EI is moderated by gender, with results more pronounced among men. Our multiple-wave empirical analyses provide robust support for these hypotheses, underscoring the significant positive impact of polychronic tendencies on EI. This research contributes to the broader literature on EI by offering new insights into the cognitive and temporal factors influencing entrepreneurial intentions.
{"title":"Polychronicity and entrepreneurial intentions: Exploring cognitive flexibility and adaptability in potential entrepreneurs","authors":"Kevin C. Cox , Michael A. Gyensare , Stephen E. Lanivich , Samuel Adomako , Irene Chu","doi":"10.1016/j.jbusres.2024.115153","DOIUrl":"10.1016/j.jbusres.2024.115153","url":null,"abstract":"<div><div>Understanding the temporal dimensions of entrepreneurial intentions (EI) has been a longstanding challenge in entrepreneurship research. However, we still know relatively little about how temporally oriented constructs, such as cognitive flexibility and adaptability, influence these intentions. This study explores how preferences toward time utilization influence the formation of EI, applying a person-vocation fit perspective to develop a cognitive model. Our findings show that both cognitive flexibility and cognitive adaptability are positively related to polychronicity. Also, we show that the relationship between polychronicity and EI is moderated by gender, with results more pronounced among men. Our multiple-wave empirical analyses provide robust support for these hypotheses, underscoring the significant positive impact of polychronic tendencies on EI. This research contributes to the broader literature on EI by offering new insights into the cognitive and temporal factors influencing entrepreneurial intentions.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115153"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143170761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2025.115202
Wumei Liu , Heng Zhang , Shaobo Kevin Li , Yan Liu
Past research has shown that brand scandals affect consumers’ attitudes toward the scandal product and other agents. However, we have limited knowledge about whether, why, and when consumers’ attitudes toward the scandal product and other agents change over time. Drawing on immune neglect theory and accessibility–diagnosticity theory, through one five-wave longitudinal survey study, two online experiments, and an online follow-up study, we find a time-healing effect. Specifically, we show that consumers’ initial negative attitudes toward both the scandal product and its internal spill-over agents (e.g., other products in the brand family and the parent brand) attenuate over time. Furthermore, we show that the above time-healing effects are mediated by consumers’ attention to the scandal event (scandal attention), and amplified among low (vs. high) dialectical thinkers and consumers with low (vs. high) brand familiarity. Our research has the potential to make important theoretical advancements to past brand scandal literature, and offer practical implications for firms’ brand crisis management.
{"title":"The time-healing effects: A multi-method study on how time affects consumers’ attitude change following the occurrence of brand scandals","authors":"Wumei Liu , Heng Zhang , Shaobo Kevin Li , Yan Liu","doi":"10.1016/j.jbusres.2025.115202","DOIUrl":"10.1016/j.jbusres.2025.115202","url":null,"abstract":"<div><div>Past research has shown that brand scandals affect consumers’ attitudes toward the scandal product and other agents. However, we have limited knowledge about whether, why, and when consumers’ attitudes toward the scandal product and other agents change over time. Drawing on immune neglect theory and accessibility–diagnosticity theory, through one five-wave longitudinal survey study, two online experiments, and an online follow-up study, we find a time-healing effect. Specifically, we show that consumers’ initial negative attitudes toward both the scandal product and its internal spill-over agents (e.g., other products in the brand family and the parent brand) attenuate over time. Furthermore, we show that the above time-healing effects are mediated by consumers’ attention to the scandal event (scandal attention), and amplified among low (vs. high) dialectical thinkers and consumers with low (vs. high) brand familiarity. Our research has the potential to make important theoretical advancements to past brand scandal literature, and offer practical implications for firms’ brand crisis management.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115202"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2025.115196
Syed Mahmudur Rahman , Jamie Carlson , Siegfried P. Gudergan , Martin Wetzels , Dhruv Grewal
To clarify the effect of the omnichannel customer experience (OCX) on customer engagement, this article empirically analyzes how OCX affects direct and indirect customer engagement intentions. Using data from two surveys (Study 1n = 312; Study 2n = 822) of U.S. omnichannel retail customers, the empirical findings demonstrate that the positive relationship between OCX and a measure of direct customer engagement (i.e., repurchase intentions) depends on the stage of the customer–retailer relationship. Customers’ novelty-seeking and time-consciousness traits strengthen the positive relationship of OCX with indirect measures of customer engagement (i.e., influence, feedback, and referral intentions). The findings caution against oversimplistic assumptions about how customer experiences create value in omnichannel retailing. To boost customers’ repurchase intentions, omnichannel retailers should employ different OCX strategies in different relationship stages. In addition, they can benefit from targeting customers who exhibit high inherent novelty seeking and time consciousness.
{"title":"How do omnichannel customer experiences affect customer engagement? Theory and empirical validation","authors":"Syed Mahmudur Rahman , Jamie Carlson , Siegfried P. Gudergan , Martin Wetzels , Dhruv Grewal","doi":"10.1016/j.jbusres.2025.115196","DOIUrl":"10.1016/j.jbusres.2025.115196","url":null,"abstract":"<div><div>To clarify the effect of the omnichannel customer experience (OCX) on customer engagement, this article empirically analyzes how OCX affects direct and indirect customer engagement intentions. Using data from two surveys (Study 1n = 312; Study 2n = 822) of U.S. omnichannel retail customers, the empirical findings demonstrate that the positive relationship between OCX and a measure of direct customer engagement (i.e., repurchase intentions) depends on the stage of the customer–retailer relationship. Customers’ novelty-seeking and time-consciousness traits strengthen the positive relationship of OCX with indirect measures of customer engagement (i.e., influence, feedback, and referral intentions). The findings caution against oversimplistic assumptions about how customer experiences create value in omnichannel retailing. To boost customers’ repurchase intentions, omnichannel retailers should employ different OCX strategies in different relationship stages. In addition, they can benefit from targeting customers who exhibit high inherent novelty seeking and time consciousness.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115196"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171187","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Stemming from the explosion of companies’ social data and digital transformation, growth hacking has emerged as a process of rapid experimentation to achieve sustainable business growth. This paper takes a consumer behaviour approach to explore the organic virality of growth hacking. We examine growth hacking through the lens of Social Identity and Self-Expansion theories, exploring how consumers’ drives are determined by social belonging and self-expansion desires. Through a mixed-methods approach, we identify essential dimensions of organic virality resulting from growth hacking tactics, including Shareability, attitude towards the brand, fear of missing out, need for affiliation and willingness to buy/use. It zooms into developing the Shareability construct, uncovering dimensions such as word-of-mouth, referrals, recommendations, sharing attitudes and disinformation. We contribute to growth hacking research by developing and validating the shareability scale as a reliable tool to measure consumers’ propensity towards disseminating growth hacking content, providing actionable implications for growth hackers.
{"title":"Consumer Behaviour in Growth Hacking: Developing and Validating the Shareability Construct","authors":"Karolina Sallaku , Anthi Avloniti , Solon Magrizos , Šárka Vilamová , Alfredo De Massis","doi":"10.1016/j.jbusres.2025.115181","DOIUrl":"10.1016/j.jbusres.2025.115181","url":null,"abstract":"<div><div>Stemming from the explosion of companies’ social data and digital transformation, growth hacking has emerged as a process of rapid experimentation to achieve sustainable business growth. This paper takes a consumer behaviour approach to explore the organic virality of growth hacking. We examine growth hacking through the lens of Social Identity and Self-Expansion theories, exploring how consumers’ drives are determined by<!--> <!-->social belonging and self-expansion desires. Through a mixed-methods approach, we identify essential dimensions of organic virality resulting from growth hacking tactics, including Shareability, attitude towards the brand, fear of missing out, need for affiliation and willingness to buy/use. It zooms into developing the Shareability construct, uncovering dimensions such as word-of-mouth, referrals, recommendations, sharing attitudes and disinformation. We contribute to growth hacking research by developing and validating the shareability scale as a reliable tool to measure consumers’ propensity towards disseminating growth hacking content, providing actionable implications for growth hackers.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115181"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143171256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2024.115119
Yingshuang Ma , Lingwei Li
This study examines whether acquirers’ voluntary use of mergers and acquisitions (M&A) committees on boards of directors affects their M&A performance. Drawing on the resource-based theory and Forbes and Milliken’s (1999) theoretical model, we predict and find that acquirers with M&A committees experience higher deal announcement returns and better post-merger performance. The results remain consistent after adopting an entropy balancing approach to alleviate endogeneity concerns. Furthermore, the positive association between M&A committee use and M&A performance is more pronounced when these committees are smaller, meet more frequently, have a higher proportion of directors with financial expertise, and are not fully comprised of independent directors. Overall, our results suggest that M&A committees can provide firms with competitive advantages. These findings have practical implications for corporate managers, directors, investors, and regulators.
{"title":"M&A committees and M&A performance","authors":"Yingshuang Ma , Lingwei Li","doi":"10.1016/j.jbusres.2024.115119","DOIUrl":"10.1016/j.jbusres.2024.115119","url":null,"abstract":"<div><div>This study examines whether acquirers’ voluntary use of mergers and acquisitions (M&A) committees on boards of directors affects their M&A performance. Drawing on the resource-based theory and Forbes and Milliken’s (1999) theoretical model, we predict and find that acquirers with M&A committees experience higher deal announcement returns and better post-merger performance. The results remain consistent after adopting an entropy balancing approach to alleviate endogeneity concerns. Furthermore, the positive association between M&A committee use and M&A performance is more pronounced when these committees are smaller, meet more frequently, have a higher proportion of directors with financial expertise, and are not fully comprised of independent directors. Overall, our results suggest that M&A committees can provide firms with competitive advantages. These findings have practical implications for corporate managers, directors, investors, and regulators.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"188 ","pages":"Article 115119"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143130118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-01DOI: 10.1016/j.jbusres.2024.115022
Mavis Yi-Ching Chen , Irene Wen-Fen Yang , Yi-Ting Lin , Nien-Chi Liu
This study uses psychological contract theory to investigate how firms’ external and internal corporate social responsibility (CSR) initiatives influence employees’ job involvement through the mediating role of psychological contract fulfillment. We compare the impacts of external and internal CSR on psychological contract fulfillment and examine the moderating effect of CSR target clarity in the relationship between external CSR adoption, internal CSR adoption, and psychological contract fulfillment. Data were collected from different sources (i.e., archival and survey data) during two periods, with 791 employees from 40 firms completing the survey. Results reveal that firms’ internal CSR adoption positively enhances employees’ psychological contract fulfillment, subsequently predicting job involvement. However, psychological contract fulfillment does not mediate the effect of external CSR adoption on job involvement. Furthermore, CSR target clarity significantly amplifies the positive effects of both external and internal CSR adoption on psychological contract fulfillment. Theoretical and managerial implications are provided.
{"title":"Fit the actions to the words: The psychological contract perspective on organizations’ CSR adoption and employees’ job involvement","authors":"Mavis Yi-Ching Chen , Irene Wen-Fen Yang , Yi-Ting Lin , Nien-Chi Liu","doi":"10.1016/j.jbusres.2024.115022","DOIUrl":"10.1016/j.jbusres.2024.115022","url":null,"abstract":"<div><div>This study uses psychological contract theory to investigate how firms’ external and internal corporate social responsibility (CSR) initiatives influence employees’ job involvement through the mediating role of psychological contract fulfillment. We compare the impacts of external and internal CSR on psychological contract fulfillment and examine the moderating effect of CSR target clarity in the relationship between external CSR adoption, internal CSR adoption, and psychological contract fulfillment. Data were collected from different sources (i.e., archival and survey data) during two periods, with 791 employees from 40 firms completing the survey. Results reveal that firms’ internal CSR adoption positively enhances employees’ psychological contract fulfillment, subsequently predicting job involvement. However, psychological contract fulfillment does not mediate the effect of external CSR adoption on job involvement. Furthermore, CSR target clarity significantly amplifies the positive effects of both external and internal CSR adoption on psychological contract fulfillment. Theoretical and managerial implications are provided.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"189 ","pages":"Article 115022"},"PeriodicalIF":10.5,"publicationDate":"2025-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143169773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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