Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170294
Peipei Liang, Yanming Sun, Weican Li
Developing service-oriented manufacturing is a new worldwide trend in the manufacturing industry, and its smooth promotion relies upon the efficient support of high-level information. This paper firstly defines the concept of service-oriented manufacturing information system through studying literatures; analyzes system's main function characteristics and performance requirements by comparing with traditional manufacturing model, and then builds a basic architecture of information system, which can provide a scientific and operable framework for enterprise managers' IT planning. Finally we put forward some focus points of this new system in the future academic research.
{"title":"Service-oriented manufacturing information system: Concept, architecture and focus of future research","authors":"Peipei Liang, Yanming Sun, Weican Li","doi":"10.1109/ICSSSM.2015.7170294","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170294","url":null,"abstract":"Developing service-oriented manufacturing is a new worldwide trend in the manufacturing industry, and its smooth promotion relies upon the efficient support of high-level information. This paper firstly defines the concept of service-oriented manufacturing information system through studying literatures; analyzes system's main function characteristics and performance requirements by comparing with traditional manufacturing model, and then builds a basic architecture of information system, which can provide a scientific and operable framework for enterprise managers' IT planning. Finally we put forward some focus points of this new system in the future academic research.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129989587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170241
N. Zhang, Ruonan Li, Shuxian Yuan
We propose a retailer's inventory replenishment policy to cooperate with suppliers in a periodic review. The retailer shares an advanced replenishment plan based on demand forecast with the supplier and commits cumulative periodic order quantity of the same planning horizon with advanced replenishment plan within range of a lower and upper percentage of the planned quantity. Using a year sales data of products with different delivery-lead-times and ordering cycles from a leisure food retail chain store in China, We contrast this policy through simulation with the store's previous policy in terms of inventory turnover performance and the error between stock level and actual demand. The result shows that the new policy can effectively improve the performance measures.
{"title":"Commitment works on inventory turnover in supply chain: Evidence from empirical data","authors":"N. Zhang, Ruonan Li, Shuxian Yuan","doi":"10.1109/ICSSSM.2015.7170241","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170241","url":null,"abstract":"We propose a retailer's inventory replenishment policy to cooperate with suppliers in a periodic review. The retailer shares an advanced replenishment plan based on demand forecast with the supplier and commits cumulative periodic order quantity of the same planning horizon with advanced replenishment plan within range of a lower and upper percentage of the planned quantity. Using a year sales data of products with different delivery-lead-times and ordering cycles from a leisure food retail chain store in China, We contrast this policy through simulation with the store's previous policy in terms of inventory turnover performance and the error between stock level and actual demand. The result shows that the new policy can effectively improve the performance measures.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126000174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170231
Xiao Chiwen
The cross-border integration of agricultural markets is a new field of supply chain management.The agricultural market between Guangdong and Hong Kong always have very strong ties. However, This cross-border market integration is undoubtedly different from the market integration based on the mainland level. This paper regards the cross-border agricultural market between these two different customs zone as the breakthrough point and deeply studies the issues of the integration of agricultural product market between Guangdong and Hong Kong, using the price data from January, 2000 to December, 2009. The results show that the agricultural product market between Guangdong and Hong Kong generally has a tendency of long-term integration, but the short-term integration is far lower than long-term integration. The implement of CEPA is conducive to propel the integration of agricultural product market between Guangdong and Hong Kong. Upgrade level of integration between Hong Kong and Guangdong agricultural markets to cross-border supply chain management efficiency improvement is significant.
{"title":"Empirical research on the integration of agricultural services market between Guangdong province and Hongkong","authors":"Xiao Chiwen","doi":"10.1109/ICSSSM.2015.7170231","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170231","url":null,"abstract":"The cross-border integration of agricultural markets is a new field of supply chain management.The agricultural market between Guangdong and Hong Kong always have very strong ties. However, This cross-border market integration is undoubtedly different from the market integration based on the mainland level. This paper regards the cross-border agricultural market between these two different customs zone as the breakthrough point and deeply studies the issues of the integration of agricultural product market between Guangdong and Hong Kong, using the price data from January, 2000 to December, 2009. The results show that the agricultural product market between Guangdong and Hong Kong generally has a tendency of long-term integration, but the short-term integration is far lower than long-term integration. The implement of CEPA is conducive to propel the integration of agricultural product market between Guangdong and Hong Kong. Upgrade level of integration between Hong Kong and Guangdong agricultural markets to cross-border supply chain management efficiency improvement is significant.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126277401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170261
Pao-Cheng Lin, Shao-yu Li, Huiyong Hu, Pei-Kuan Lin
The purpose of this study was to investigate how policies of human resources management could influence the work performance of bottom level management staffs working for a restaurant chain of Chinese Food in Taiwan. In-depth interviews were conducted in this case study. Concerning participants, the researchers purposely chose eight bottom level management staffs to conduct interviews that involve the following four issues: (1) Recruitment and selection, (2) training, (3) performance management, and (4) separation and retention. To conclude, this study provided analysis discussions and suggestions on three main issues for food and beverage industries, including welfare of the part-time workers, training courses, and cooperative education.
{"title":"Exploring staffs' work performance of M food chain: From human resources management perspectives","authors":"Pao-Cheng Lin, Shao-yu Li, Huiyong Hu, Pei-Kuan Lin","doi":"10.1109/ICSSSM.2015.7170261","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170261","url":null,"abstract":"The purpose of this study was to investigate how policies of human resources management could influence the work performance of bottom level management staffs working for a restaurant chain of Chinese Food in Taiwan. In-depth interviews were conducted in this case study. Concerning participants, the researchers purposely chose eight bottom level management staffs to conduct interviews that involve the following four issues: (1) Recruitment and selection, (2) training, (3) performance management, and (4) separation and retention. To conclude, this study provided analysis discussions and suggestions on three main issues for food and beverage industries, including welfare of the part-time workers, training courses, and cooperative education.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114022525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170168
Xianzhe Zhong
Service economy plays a significant role in Hubei province which is the bellwether of `the Rise of Central China'. This paper focuses on the rules of development of service industry in Hubei province. Meanwhile, the stages of the development and evolution of the service industry have been divided to describe the characteristics of the service industries. In addition, the problems existing in the development of service in Hubei are analyzed, and some recommendations have been proposed to promote the development of service industry in accordance with actual status. Finally, the significance of the development in service industry has been discussed from the perspectives of party ruling.
{"title":"A typical case of economic development in central China: Research of the service industry in Hubei province","authors":"Xianzhe Zhong","doi":"10.1109/ICSSSM.2015.7170168","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170168","url":null,"abstract":"Service economy plays a significant role in Hubei province which is the bellwether of `the Rise of Central China'. This paper focuses on the rules of development of service industry in Hubei province. Meanwhile, the stages of the development and evolution of the service industry have been divided to describe the characteristics of the service industries. In addition, the problems existing in the development of service in Hubei are analyzed, and some recommendations have been proposed to promote the development of service industry in accordance with actual status. Finally, the significance of the development in service industry has been discussed from the perspectives of party ruling.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121283850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170243
Wenxiang Zheng
In this paper, we first study the customer behaviors in an rechargeable single-server queueing system in which both optimistic and pessimistic customers who adopt different uncertainty decision criteria exist in the market. All the potential customers can't observe the queue length and are informed that the serve time is exponentially distributed with unknown parameter, which belongs to μ1, μ2. We study and compare the equilibrium percentages of queueing up among optimistic and pessimistic customers. We find that the former one is no less than the latter one. Besides, we do the necessary sensitive analysis and find that the price is not always has negative influence on the enthusiasm of queueing of the customers.
{"title":"Analysis of customer behavior under uncertainty on distribution of service time parameter in M/M/1 queueing system","authors":"Wenxiang Zheng","doi":"10.1109/ICSSSM.2015.7170243","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170243","url":null,"abstract":"In this paper, we first study the customer behaviors in an rechargeable single-server queueing system in which both optimistic and pessimistic customers who adopt different uncertainty decision criteria exist in the market. All the potential customers can't observe the queue length and are informed that the serve time is exponentially distributed with unknown parameter, which belongs to μ1, μ2. We study and compare the equilibrium percentages of queueing up among optimistic and pessimistic customers. We find that the former one is no less than the latter one. Besides, we do the necessary sensitive analysis and find that the price is not always has negative influence on the enthusiasm of queueing of the customers.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127797102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170182
Qian Zhao, Weijun Wang, Hong Chen, Wenlin Chen
Uncertain demand and fierce market competition lead firms to make response as quickly as they can, especially in the manufacturing industry. Quick response manufacturing has become a basic ability of a manufacturer. In this paper, we study how a manufacturer who has quick response abilities and a retailer to make decisions with a price-only contract. We develop our model based on price-only contracts, because the contracts are the simplest and widely used in practice. In our model, the manufacturer decides the initial wholesale price and the reordering wholesale price first, and the retailer decides the initial ordering quantity according the two wholesale prices. Based on our model, we addressed the optimal decisions for the manufacturer and the retailer with two ordering opportunities. Comparing with a single ordering opportunity, we find out the condition of the manufacturer and retailer's performance improvements, respectively. We also find out the condition of Pareto improvements. In the end, we design an unidimensional searching algorithm to address the the condition of Pareto improvements.
{"title":"Pareto improvements for a supply chain with price-only contracts based on quick response","authors":"Qian Zhao, Weijun Wang, Hong Chen, Wenlin Chen","doi":"10.1109/ICSSSM.2015.7170182","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170182","url":null,"abstract":"Uncertain demand and fierce market competition lead firms to make response as quickly as they can, especially in the manufacturing industry. Quick response manufacturing has become a basic ability of a manufacturer. In this paper, we study how a manufacturer who has quick response abilities and a retailer to make decisions with a price-only contract. We develop our model based on price-only contracts, because the contracts are the simplest and widely used in practice. In our model, the manufacturer decides the initial wholesale price and the reordering wholesale price first, and the retailer decides the initial ordering quantity according the two wholesale prices. Based on our model, we addressed the optimal decisions for the manufacturer and the retailer with two ordering opportunities. Comparing with a single ordering opportunity, we find out the condition of the manufacturer and retailer's performance improvements, respectively. We also find out the condition of Pareto improvements. In the end, we design an unidimensional searching algorithm to address the the condition of Pareto improvements.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116971799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170199
Lei Ming, Liu Xiangdong, Li Shalang, Liang Xiangjing
In this paper, we investigate a simple two-echelon supply chain system with a manufacturer and a retailer. During a single sale season, the manufacturer sells his brand product either only through the retailer (retail-only channel), or both through a retail channel and an internet channel (dual channel). And the end demand not only dependents on price but on channel members' marketing effort. The retailer provides marketing effort only in the retail channel, and the manufacturer gives marketing effort only in the internet channel. On the basis of the joint price and marketing effort dependent newsvendor model, we investigate the manufacturer's channel choice as well as pricing, marketing effort and inventory decisions in consignment contract scenario. As a Stackelberg leader, the manufacturer determines the final retail price, sales revenue share ratio and the ordered product quantities, and the retailer as a follower decides the retail channel marketing effort. We find that, under such a contract, manufacturer's channel selection decision depends critically on demand price elasticity, sales revenue share ration, channel cost and demand fluctuation. In particular, if the prior agreed sales revenue share ratio is quite high or price elasticity of demand is comparatively low, the increase of demand fluctuation will not only enhance manufacturer's willingness to add internet channel but also strengthen retailer's preference of dual channel.
{"title":"Manufacturer uniform pricing and channel choice in random demand","authors":"Lei Ming, Liu Xiangdong, Li Shalang, Liang Xiangjing","doi":"10.1109/ICSSSM.2015.7170199","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170199","url":null,"abstract":"In this paper, we investigate a simple two-echelon supply chain system with a manufacturer and a retailer. During a single sale season, the manufacturer sells his brand product either only through the retailer (retail-only channel), or both through a retail channel and an internet channel (dual channel). And the end demand not only dependents on price but on channel members' marketing effort. The retailer provides marketing effort only in the retail channel, and the manufacturer gives marketing effort only in the internet channel. On the basis of the joint price and marketing effort dependent newsvendor model, we investigate the manufacturer's channel choice as well as pricing, marketing effort and inventory decisions in consignment contract scenario. As a Stackelberg leader, the manufacturer determines the final retail price, sales revenue share ratio and the ordered product quantities, and the retailer as a follower decides the retail channel marketing effort. We find that, under such a contract, manufacturer's channel selection decision depends critically on demand price elasticity, sales revenue share ration, channel cost and demand fluctuation. In particular, if the prior agreed sales revenue share ratio is quite high or price elasticity of demand is comparatively low, the increase of demand fluctuation will not only enhance manufacturer's willingness to add internet channel but also strengthen retailer's preference of dual channel.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"275 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115664637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170320
Ying Wei, Liyang Xiong, Yulan Wang
We study service and pricing competition in a duopoly market where consumers are variety seeking, which is modeled as a decrease in the willingness to pay for the product purchased on the previous purchase occasion. Under a two-stage Hotelling-type model, we show that the presence of variety seeking consumers induces higher service levels in Period 2, if prices are committed at the beginning. The higher service in Period 2 represents the incentive that firms need to offer to prevent the variety seeking consumers from switching. Furthermore, if consumers on average have a higher propensity to one firm, the variety seeking behavior increases both the price and service gaps, thus to exaggerate market differentiation. In addition, variety seeking leads to higher total profits and a higher consumer surplus.
{"title":"Service and price competition in a variety seeking market","authors":"Ying Wei, Liyang Xiong, Yulan Wang","doi":"10.1109/ICSSSM.2015.7170320","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170320","url":null,"abstract":"We study service and pricing competition in a duopoly market where consumers are variety seeking, which is modeled as a decrease in the willingness to pay for the product purchased on the previous purchase occasion. Under a two-stage Hotelling-type model, we show that the presence of variety seeking consumers induces higher service levels in Period 2, if prices are committed at the beginning. The higher service in Period 2 represents the incentive that firms need to offer to prevent the variety seeking consumers from switching. Furthermore, if consumers on average have a higher propensity to one firm, the variety seeking behavior increases both the price and service gaps, thus to exaggerate market differentiation. In addition, variety seeking leads to higher total profits and a higher consumer surplus.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114142640","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2015-06-22DOI: 10.1109/ICSSSM.2015.7170208
G. Yang, Junkai Yang
The aim of this paper is to create an analysis framework of the Analogy-market Resource Allocation of public services based on Non-market Value, which is helpful to resolve the problems that it's not only impossible to maximize the efficiency by marketing, but also causes the deviation from public values. Willingness to Pay or Accept (WTP/WTA) reveals the monetary value of public service assessed by citizens, so it can be measured as Non-market Values of public services and direct the resource allocation to get the similar efficiency to market's, in this paper which is defined as Analogy-market Resource Allocation. To decrease the errors of the measurement of Nonmarket Value, Discrete Choice Experiment (DCE) and Randomized Trials can be introduced in. On the supply of Analogy-market Resource Allocation, a marginal decision model based on Non-market Values was created by logistic regression to help the decision on the substitution from internal supply to external supply, and the quality control of the outsourced services based on Non-market Value is also proposed to implement; On the distribution, a mode of preliminary and secondary distribution is discussed, which aims to the priority of someone' s demands to be met who has higher Non-market Value to increase the consumer surplus and improve the efficiency. Finally, we analyze the improvement of efficiency brought by Analogy-market Resource Allocation, and choose the gradual change mode to ease the change resistance.
{"title":"Study on Non-market Value and the Analogy-market resource allocation of public service","authors":"G. Yang, Junkai Yang","doi":"10.1109/ICSSSM.2015.7170208","DOIUrl":"https://doi.org/10.1109/ICSSSM.2015.7170208","url":null,"abstract":"The aim of this paper is to create an analysis framework of the Analogy-market Resource Allocation of public services based on Non-market Value, which is helpful to resolve the problems that it's not only impossible to maximize the efficiency by marketing, but also causes the deviation from public values. Willingness to Pay or Accept (WTP/WTA) reveals the monetary value of public service assessed by citizens, so it can be measured as Non-market Values of public services and direct the resource allocation to get the similar efficiency to market's, in this paper which is defined as Analogy-market Resource Allocation. To decrease the errors of the measurement of Nonmarket Value, Discrete Choice Experiment (DCE) and Randomized Trials can be introduced in. On the supply of Analogy-market Resource Allocation, a marginal decision model based on Non-market Values was created by logistic regression to help the decision on the substitution from internal supply to external supply, and the quality control of the outsourced services based on Non-market Value is also proposed to implement; On the distribution, a mode of preliminary and secondary distribution is discussed, which aims to the priority of someone' s demands to be met who has higher Non-market Value to increase the consumer surplus and improve the efficiency. Finally, we analyze the improvement of efficiency brought by Analogy-market Resource Allocation, and choose the gradual change mode to ease the change resistance.","PeriodicalId":211783,"journal":{"name":"2015 12th International Conference on Service Systems and Service Management (ICSSSM)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114289677","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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