Pub Date : 2022-05-01DOI: 10.1016/j.iedeen.2021.100189
Maria Bastida , Isabel Neira , Maricruz Lacalle-Calderon
This paper analyses the influence of job discretion on employees’ subjective well-being (SWB) from a gender-based approach. Specifically, it explores whether the level of discretion given to employees in performing their jobs influences their SWB and whether this impact differs between women and men. Data from 20 European countries from Round 8 of the European Social Survey (ESS) are used to undertake an ordered probit analysis. Job discretion is approached through autonomy at work, supervision of other employees and influence on organisational policy decisions. Additionally, the individual's educational level is controlled to further explore gendered differences of job characteristics on SWB. The results show that job discretion does indeed affect SWB, and this effect is different for women and men. Moreover, the effect of job discretion on SWB is not homogeneous across different education levels.
{"title":"Employee's subjective-well-being and job discretion: Designing gendered happy jobs","authors":"Maria Bastida , Isabel Neira , Maricruz Lacalle-Calderon","doi":"10.1016/j.iedeen.2021.100189","DOIUrl":"10.1016/j.iedeen.2021.100189","url":null,"abstract":"<div><p>This paper analyses the influence of job discretion on employees’ subjective well-being (SWB) from a gender-based approach. Specifically, it explores whether the level of discretion given to employees in performing their jobs influences their SWB and whether this impact differs between women and men. Data from 20 European countries from Round 8 of the European Social Survey (ESS) are used to undertake an ordered probit analysis. Job discretion is approached through autonomy at work, supervision of other employees and influence on organisational policy decisions. Additionally, the individual's educational level is controlled to further explore gendered differences of job characteristics on SWB. The results show that job discretion does indeed affect SWB, and this effect is different for women and men. Moreover, the effect of job discretion on SWB is not homogeneous across different education levels.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000486/pdfft?md5=75e506cdb3564471606d55bbfd1116af&pid=1-s2.0-S2444883421000486-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"54352974","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-01DOI: 10.1016/j.iedeen.2021.100183
Julián D. Cortés , Liliana Rivera , Katerina Bohle Carbonelld
The mission statement(s) (MS) is one of the most-used tools for planning and management. Universities worldwide have implemented MS in their knowledge planning and management processes since the 1980s. Research studies have extensively explored the content and readability of MS and its effect on performance in firms, but their effect on public or nonprofit institutions such as universities has not been scrutinized with the same intensity. This study used Gunning's Fog Index score to determine the readability of a sample of worldwide universities’ MS and two rankings, i.e., Quacquarelli Symonds World University Ranking and SCImago Institutions Rankings, to determine their effect on performance. No significant readability differences were identified in regions, size, focus, research type, age band, or status. Logistic regression (cumulative link model) results showed that variables, such as universities’ age, focus, and size, have more-significant explanatory power on performance than MS readability.
使命陈述(MS)是最常用的计划和管理工具之一。自20世纪80年代以来,世界各地的大学都在其知识规划和管理过程中实施了MS。研究广泛地探讨了企业绩效管理的内容和可读性及其对企业绩效的影响,但它们对大学等公共或非营利机构的影响却没有得到同样深入的研究。本研究使用Gunning's Fog Index分数来确定世界范围内大学的MS和两个排名(即Quacquarelli Symonds世界大学排名和SCImago机构排名)样本的可读性,以确定它们对绩效的影响。在地区、规模、重点、研究类型、年龄层或地位方面,没有发现显著的可读性差异。Logistic回归(累积链接模型)结果显示,大学的年龄、重点和规模等变量对绩效的解释力比MS可读性更显著。
{"title":"Mission statements in universities: Readability and performance","authors":"Julián D. Cortés , Liliana Rivera , Katerina Bohle Carbonelld","doi":"10.1016/j.iedeen.2021.100183","DOIUrl":"10.1016/j.iedeen.2021.100183","url":null,"abstract":"<div><p>The mission statement(s) (MS) is one of the most-used tools for planning and management. Universities worldwide have implemented MS in their knowledge planning and management processes since the 1980s. Research studies have extensively explored the content and readability of MS and its effect on performance in firms, but their effect on public or nonprofit institutions such as universities has not been scrutinized with the same intensity. This study used Gunning's Fog Index score to determine the readability of a sample of worldwide universities’ MS and two rankings, i.e., Quacquarelli Symonds World University Ranking and SCImago Institutions Rankings, to determine their effect on performance. No significant readability differences were identified in regions, size, focus, research type, age band, or status. Logistic regression (cumulative link model) results showed that variables, such as universities’ age, focus, and size, have more-significant explanatory power on performance than MS readability.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000425/pdfft?md5=6a8be69fac641498845ee88ef936db7e&pid=1-s2.0-S2444883421000425-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42234304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.iedeen.2021.100181
Esteban Fernández , Vicente López-López , Carlos M. Jardón , Susana Iglesias-Antelo
In the literature on the firm-industry debate to explain organizational performance the firm effect has been more supported than the industry effect by empirical studies, mainly focused on manufacturing firms and long time periods. Unfortunately, little attention has been paid to the service sector. In this paper we study separately manufacturing and services in a broad sample of Spanish companies. We observe that in manufacturing the firm effect outweighs the industry effect while in services the opposite is the case in a ten-year period. However, when we split the time horizon into two five-year sub-periods, this behavior only remains in the second one, of moderate economic growth. In the first one, of strong economic growth, the firm effect prevails for both manufacturing and services. These findings underline the importance of the industry effect for services, suggesting that such effect may have been underestimated in the literature, as well as that of the level of economic growth specially for the decision-making of practitioners.
{"title":"A firm-industry analysis of services versus manufacturing","authors":"Esteban Fernández , Vicente López-López , Carlos M. Jardón , Susana Iglesias-Antelo","doi":"10.1016/j.iedeen.2021.100181","DOIUrl":"10.1016/j.iedeen.2021.100181","url":null,"abstract":"<div><p>In the literature on the firm-industry debate to explain organizational performance the firm effect has been more supported than the industry effect by empirical studies, mainly focused on manufacturing firms and long time periods. Unfortunately, little attention has been paid to the service sector. In this paper we study separately manufacturing and services in a broad sample of Spanish companies. We observe that in manufacturing the firm effect outweighs the industry effect while in services the opposite is the case in a ten-year period. However, when we split the time horizon into two five-year sub-periods, this behavior only remains in the second one, of moderate economic growth. In the first one, of strong economic growth, the firm effect prevails for both manufacturing and services. These findings underline the importance of the industry effect for services, suggesting that such effect may have been underestimated in the literature, as well as that of the level of economic growth specially for the decision-making of practitioners.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000401/pdfft?md5=262700d38063e957f154b2ca3f812900&pid=1-s2.0-S2444883421000401-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42364634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We examine the effect of parental entreprenurial role model in nascent entrepreneur's activity by gender perspective. We distinguish between father and mother entreprenurial role models and investigate how their influence on students’ decision to become nascent entreprenuer activity is moderated by gender We employ a logit model on a sample of 15.424 university students from Colombia GUESSS 2018. The findings show not only that the presence of parental entreprenurial role model impact the decision to become nascent entrepreneur, but also the effect of this impact is moderated by gender. This effect is significant in the case of father entrepreneurial role model. We discuss the implications of our findings for research on entrepreneurial families and parental role models.
{"title":"Gender perspective of parental role model influence on nascent entrepreneurs: Evidence from Colombia","authors":"Jorge Moreno-Gómez , Eduardo Gómez-Araujo , Daiwer Ferrer-Ortíz , Ricardo Peña-Ruiz","doi":"10.1016/j.iedeen.2021.100156","DOIUrl":"10.1016/j.iedeen.2021.100156","url":null,"abstract":"<div><p>We examine the effect of parental entreprenurial role model in nascent entrepreneur's activity by gender perspective. We distinguish between father and mother entreprenurial role models and investigate how their influence on students’ decision to become nascent entreprenuer activity is moderated by gender We employ a logit model on a sample of 15.424 university students from Colombia GUESSS 2018. The findings show not only that the presence of parental entreprenurial role model impact the decision to become nascent entrepreneur, but also the effect of this impact is moderated by gender. This effect is significant in the case of father entrepreneurial role model. We discuss the implications of our findings for research on entrepreneurial families and parental role models.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000152/pdfft?md5=ae19bae08cfcdeb31b7158d1ce80cda4&pid=1-s2.0-S2444883421000152-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46386384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.iedeen.2021.100168
María del Carmen Valls Martínez , Pedro Antonio Martín-Cervantes , María del Mar Miralles-Quirós
Sustainable development is a priority to the United Nations. Moreover, investment managers consider environmental, social and governance score as an important variable in portfolios selection. The fifth goal in the 2030 Agenda is gender equality. Besides, European countries have established gender quotas on corporate boards to reduce the gender gap. Empirical studies about the influence of women directors on the company's corporate social responsibility (CSR) presented mixed results, especially in developing countries. This article compares the influence of gender diversity on corporate boards on CSR performance in developed and emerging European markets. We apply a panel data methodology with fixed effects to examine the companies listed in the MSCI Europe and MSCI EM Europe indices from 2010 to 2019. The results show that gender diversity on the board of directors influences CSR performance positively, and this influence is greater in developed countries. Consequently, legislation should promote gender policies.
{"title":"Sustainable development and the limits of gender policies on corporate boards in Europe. A comparative analysis between developed and emerging markets","authors":"María del Carmen Valls Martínez , Pedro Antonio Martín-Cervantes , María del Mar Miralles-Quirós","doi":"10.1016/j.iedeen.2021.100168","DOIUrl":"10.1016/j.iedeen.2021.100168","url":null,"abstract":"<div><p>Sustainable development is a priority to the United Nations. Moreover, investment managers consider environmental, social and governance score as an important variable in portfolios selection. The fifth goal in the 2030 Agenda is gender equality. Besides, European countries have established gender quotas on corporate boards to reduce the gender gap. Empirical studies about the influence of women directors on the company's corporate social responsibility (CSR) presented mixed results, especially in developing countries. This article compares the influence of gender diversity on corporate boards on CSR performance in developed and emerging European markets. We apply a panel data methodology with fixed effects to examine the companies listed in the MSCI Europe and MSCI EM Europe indices from 2010 to 2019. The results show that gender diversity on the board of directors influences CSR performance positively, and this influence is greater in developed countries. Consequently, legislation should promote gender policies.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000279/pdfft?md5=ebeb49642046774407ea94f140df83b0&pid=1-s2.0-S2444883421000279-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49566238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.iedeen.2021.100176
Germán López-Buenache , Ángel Meseguer-Martínez , Alejandro Ros-Gálvez , Alfonso Rosa-García
This paper analyses whether the audience dynamics of one content provider can explain the audience dynamics of a different content provider, and the resulting network of connections among providers. The type of connections in this network determines whether the audience of one creator influences or is susceptible to other creators’ audience. Granger causality networks are applied to prestigious universities that provide online videos on YouTube and the structure of the Audience Dynamics Network is described. This network presents an unbalanced degree distribution and a core-periphery structure. The centrality of the universities in the network is discussed and universities with influential and susceptible roles are identified. We find that audience connection is determined by the differences in the online video impact between each pair of universities. Centrality in the network is associated with university prestige, but this relation is mediated by online video impact.
{"title":"Connected audiences in digital media markets: The dynamics of university online video impact","authors":"Germán López-Buenache , Ángel Meseguer-Martínez , Alejandro Ros-Gálvez , Alfonso Rosa-García","doi":"10.1016/j.iedeen.2021.100176","DOIUrl":"10.1016/j.iedeen.2021.100176","url":null,"abstract":"<div><p>This paper analyses whether the audience dynamics of one content provider can explain the audience dynamics of a different content provider, and the resulting network of connections among providers. The type of connections in this network determines whether the audience of one creator influences or is susceptible to other creators’ audience. Granger causality networks are applied to prestigious universities that provide online videos on YouTube and the structure of the Audience Dynamics Network is described. This network presents an unbalanced degree distribution and a core-periphery structure. The centrality of the universities in the network is discussed and universities with influential and susceptible roles are identified. We find that audience connection is determined by the differences in the online video impact between each pair of universities. Centrality in the network is associated with university prestige, but this relation is mediated by online video impact.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000358/pdfft?md5=9c8db026e44957fd734e35707b6dea9f&pid=1-s2.0-S2444883421000358-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45822933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nowadays, employees’ readiness for change plays a key role to implement many organizational change initiatives.
Using a sample of 510 bank employees in Jordan, this study seeks to analyze how high-performance human resource management practices and affective commitment impact employees’ readiness for change. We also seek to study the role of readiness for change in improving employee performance.
The results obtained through statistical analysis demonstrate a positive association between some high-performance human resource management practices with both affective commitment and readiness for change. Results also show a positive relationship between affective commitment and readiness for change.
We have also found that readiness for change is positively related to employees’ individual performance. Finally, our findings show that hierarchy culture positively moderates the relation of high-performance human resource management practices with affective commitment.
{"title":"High-performance human resource management practices and readiness for change: An integrative model including affective commitment, employees’ performance, and the moderating role of hierarchy culture","authors":"Ikrema H.A Alqudah , Adolfo Carballo-Penela , Emilio Ruzo-Sanmartín","doi":"10.1016/j.iedeen.2021.100177","DOIUrl":"10.1016/j.iedeen.2021.100177","url":null,"abstract":"<div><p>Nowadays, employees’ readiness for change plays a key role to implement many organizational change initiatives.</p><p>Using a sample of 510 bank employees in Jordan, this study seeks to analyze how high-performance human resource management practices and affective commitment impact employees’ readiness for change. We also seek to study the role of readiness for change in improving employee performance.</p><p>The results obtained through statistical analysis demonstrate a positive association between some high-performance human resource management practices with both affective commitment and readiness for change. Results also show a positive relationship between affective commitment and readiness for change.</p><p>We have also found that readiness for change is positively related to employees’ individual performance. Finally, our findings show that hierarchy culture positively moderates the relation of high-performance human resource management practices with affective commitment.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S244488342100036X/pdfft?md5=ce123329163fc522c4d7f9bbb6a07453&pid=1-s2.0-S244488342100036X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45250774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.iedeen.2021.100179
Massoud Moslehpour , Man-Ling Chang , Van Kien Pham , Alaleh Dadvari
Purpose
The purpose of this study is to examine various configurations leading to job satisfaction (JS) in Mongolian private companies through five typical factors: perceived mission statement quality (MSQ), romanticism management philosophy (RMP), psychological ethical climate (PEC), ethical ambiguity (EA), and emotional competence (EC).
Method
This study conducts a fuzzy set qualitative comparative analysis (fsQCA) with 202 private sector employees in Mongolia. The current study comes up with three propositions, and the research procedure is divided into two stages. This new approach produces configurations sufficiently, leading to outcomes, equifinality, and conjunction.
Findings
This study explores six pathways leading to employee satisfaction. Each pathway consists of the combination of perceived mission statement quality, romanticism management philosophy, psychological ethical climate, low tendency of ethical ambiguity, and managers’ emotional competence. Among those, managers’ emotional competence is a core condition for high job satisfaction.
Implications
Our findings suggest that to satisfy employees, managers’ emotional competence plays a vital role in building sufficient conditions that lead to the desired outcomes. Thus, professional development and training are required to maintain and improve managers’ competence.
Originality/value
This study introduces a fresh theoretical perspective for understanding cause-effect relationships between critical conditions and job satisfaction.
{"title":"Adopting the configurational approach to the analysis of job satisfaction in Mongolia","authors":"Massoud Moslehpour , Man-Ling Chang , Van Kien Pham , Alaleh Dadvari","doi":"10.1016/j.iedeen.2021.100179","DOIUrl":"10.1016/j.iedeen.2021.100179","url":null,"abstract":"<div><h3>Purpose</h3><p>The purpose of this study is to examine various configurations leading to job satisfaction (JS) in Mongolian private companies through five typical factors: perceived mission statement quality (MSQ), romanticism management philosophy (RMP), psychological ethical climate (PEC), ethical ambiguity (EA), and emotional competence (EC).</p></div><div><h3>Method</h3><p>This study conducts a fuzzy set qualitative comparative analysis (fsQCA) with 202 private sector employees in Mongolia. The current study comes up with three propositions, and the research procedure is divided into two stages. This new approach produces configurations sufficiently, leading to outcomes, equifinality, and conjunction.</p></div><div><h3>Findings</h3><p>This study explores six pathways leading to employee satisfaction. Each pathway consists of the combination of perceived mission statement quality, romanticism management philosophy, psychological ethical climate, low tendency of ethical ambiguity, and managers’ emotional competence. Among those, managers’ emotional competence is a core condition for high job satisfaction.</p></div><div><h3>Implications</h3><p>Our findings suggest that to satisfy employees, managers’ emotional competence plays a vital role in building sufficient conditions that lead to the desired outcomes. Thus, professional development and training are required to maintain and improve managers’ competence.</p></div><div><h3>Originality/value</h3><p>This study introduces a fresh theoretical perspective for understanding cause-effect relationships between critical conditions and job satisfaction.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000383/pdfft?md5=48158b7697d6d10354f3a3dd784a10ae&pid=1-s2.0-S2444883421000383-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44988944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.iedeen.2021.100175
Konstantinos Solakis , Jesús Peña-Vinces , Jesús M. Lopez-Bonilla
Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers’ perceived value (PV). The study delineates two characteristics of PV—perceived quality and price—as sources for competitive strategy. It attempts to establish the existence of an effect of VCC implementation on these sources of strategy, as well as the intensity of the effect.
The study's data were collected via self-administered questionnaires from 484 tourists on their return home. Through structural equation modelling, we tested our research hypotheses. The research results indicate that transparency and risk affect a hotel guest's perceptions of price and quality, while access only determines the quality. Contrary to what we expected, dialogue did not have a positive influence on the perceived price or perceived quality. Finally, the results support the notion that perceived quality affects the perceived price.
As a firm-orientated model, the DART model was applied to the customer context for the first time in this study, which contributes to the marketing literature.
{"title":"Value co-creation and perceived value: A customer perspective in the hospitality context","authors":"Konstantinos Solakis , Jesús Peña-Vinces , Jesús M. Lopez-Bonilla","doi":"10.1016/j.iedeen.2021.100175","DOIUrl":"10.1016/j.iedeen.2021.100175","url":null,"abstract":"<div><p>Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers’ perceived value (PV). The study delineates two characteristics of PV—perceived quality and price—as sources for competitive strategy. It attempts to establish the existence of an effect of VCC implementation on these sources of strategy, as well as the intensity of the effect.</p><p>The study's data were collected via self-administered questionnaires from 484 tourists on their return home. Through structural equation modelling, we tested our research hypotheses. The research results indicate that transparency and risk affect a hotel guest's perceptions of price and quality, while access only determines the quality. Contrary to what we expected, dialogue did not have a positive influence on the perceived price or perceived quality. Finally, the results support the notion that perceived quality affects the perceived price.</p><p>As a firm-orientated model, the DART model was applied to the customer context for the first time in this study, which contributes to the marketing literature.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000346/pdfft?md5=8482452ac8089e3c24caed8ca5534901&pid=1-s2.0-S2444883421000346-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45277746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.1016/j.iedeen.2021.100172
Maríano García-Fernández, Enrique Claver-Cortés, Juan José Tarí
The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a positive relationship between quality management, product and process innovation (incremental and radical), and operational and financial performance, and direct and indirect relationships. Based on these results, a set of direct and indirect relationships between these variables is proposed. The study supplements the few previous investigations on these joint relationships.
本文的目的是对质量管理、创新和绩效之间的关系进行系统的文献综述。为此,在Web of Science和Scopus数据库中进行了搜索,并选择了172篇文章。结果表明,质量管理、产品和工艺创新(渐进式和激进式)、经营和财务绩效之间存在正相关关系,直接关系和间接关系。基于这些结果,提出了这些变量之间的一组直接和间接关系。这项研究补充了先前对这些联合关系的少数调查。
{"title":"Relationships between quality management, innovation and performance: A literature systematic review","authors":"Maríano García-Fernández, Enrique Claver-Cortés, Juan José Tarí","doi":"10.1016/j.iedeen.2021.100172","DOIUrl":"10.1016/j.iedeen.2021.100172","url":null,"abstract":"<div><p>The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a positive relationship between quality management, product and process innovation (incremental and radical), and operational and financial performance, and direct and indirect relationships. Based on these results, a set of direct and indirect relationships between these variables is proposed. The study supplements the few previous investigations on these joint relationships.</p></div>","PeriodicalId":45796,"journal":{"name":"European Research on Management and Business Economics","volume":null,"pages":null},"PeriodicalIF":5.8,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2444883421000310/pdfft?md5=502fd60ab760de81bf1df6220cd9b94b&pid=1-s2.0-S2444883421000310-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46066992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}