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Knowledge management effects and performance in health care: a systematic literature review 知识管理在医疗保健中的效果和绩效:系统的文献综述
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-02-14 DOI: 10.1080/14778238.2022.2032434
Ritva Kosklin, J. Lammintakanen, T. Kivinen
ABSTRACT Knowledge management is intended to achieve organisational goals through effective management of knowledge resources and performance. This paper presents a review of knowledge management effects and performance in health care. Six databases were searched, the searches employing Boolean operators and combinations of key words. In total, 16 articles fulfilled the criteria set for inclusion. Data were analysed using inductive content analysis. The review shows that in health care knowledge management effects and performance have been viewed from various perspectives: it has been linked to health care functions such as management, finance, patient care, quality and safety, IT, continued improvement of clinical operations, and organisational culture. However, the effects of knowledge management extend also to employees’ work, job satisfaction, learning, knowledge distribution, and productivity. This review aims to summarise the recent research on knowledge management effects and performance in health care. Some of the effects are universal and some are context-specific.
知识管理旨在通过对知识资源和绩效的有效管理来实现组织目标。本文综述了知识管理在医疗保健中的作用和绩效。搜索了六个数据库,搜索使用布尔运算符和关键字组合。总共有16篇文章符合纳入的标准。采用归纳内容分析法对数据进行分析。检讨显示,在医疗保健知识管理的效果和表现,已从不同的角度来看:它已联系到医疗保健职能,如管理,财务,病人护理,质量和安全,信息技术,临床操作的持续改进,和组织文化。然而,知识管理的影响还延伸到员工的工作、工作满意度、学习、知识分布和生产力。本文综述了知识管理在卫生保健中的作用和绩效的最新研究。有些影响是普遍的,有些则是具体情况的。
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引用次数: 10
Facilitating digital collaboration through knowledge management: a case study 通过知识管理促进数字协作:一个案例研究
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-02-13 DOI: 10.1080/14778238.2022.2029597
Yawar Abbas, A. Martinetti, M. Rajabalinejad, Florian Schuberth, L. V. van Dongen
ABSTRACT Knowledge management (KM) can facilitate collaboration and enhance innovation. To manage knowledge, organisations typically implement knowledge management systems (KMSs). It has been shown that KMS facilitates the management of explicit knowledge. However, KMSs are at times not embraced because of issues such as long file search times and information overload. Moreover, managing tacit knowledge via KMS is hardly discussed in literature. To shed light on these issues, this paper conducts a case study at a railway infrastructure manager. Three key practical problems have been identified that hinder current KMS use and sharing of tacit knowledge. To overcome these problems, a KM platform was developed, and its usability was assessed with 17 experts. A paired-samples t-test reveals that the developed platform reduces the file search time compared to the current solution. Moreover, structured interviews show that the lesson-learned site component contributes to improved learning, and the KM platform facilitates collaboration building.
知识管理可以促进合作,促进创新。为了管理知识,组织通常会实施知识管理系统(KMS)。研究表明,KMS有助于显性知识的管理。然而,由于文件搜索时间长和信息过载等问题,KMS有时不被接受。此外,通过KMS管理隐性知识在文献中几乎没有讨论过。为了阐明这些问题,本文对一位铁路基础设施经理进行了案例研究。已经确定了阻碍当前KMS使用和共享隐性知识的三个关键实际问题。为了克服这些问题,开发了一个知识管理平台,并由17名专家对其可用性进行了评估。配对样本t检验表明,与当前解决方案相比,开发的平台减少了文件搜索时间。此外,结构化访谈显示,经验教训网站部分有助于改进学习,知识管理平台有助于协作建设。
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引用次数: 5
The innovation interface between knowledge management and firm performance 知识管理与企业绩效的创新接口
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-02-09 DOI: 10.1080/14778238.2022.2029596
Joe Duke, V. Igwe, Arzizeh Tiesieh Tapang Ph.D, O. Usang
ABSTRACT Although the evidence suggests that knowledge management (KM) is instrumental to superior firm performance, research on the mechanisms that mediate this relationship is still evolving. Using KM practices that support the knowledge-related processes (KRP) of knowledge creation, transfer, integration and implementation as the basis, we examine the relationship between the KM practices and firm performance. We also examine the mediating role of innovation in this relationship. The study focused on tank farm firms operating in Nigeria’s oil and gas industry, with data generated from 486 respondents. Results from Structural Equation Modelling showed that innovation partially mediates the relationship between the KM practices that support KRP and firm performance. The study reveals sustainability of firm operations as the most impacted qualitative performance dimension. Overall, the Knowledge-Based View is substantiated, and innovation is confirmed as an important KM antecedent of firm performance. The results provide useful contributions to theory and practice.
摘要尽管有证据表明知识管理有助于提高企业绩效,但对这种关系的中介机制的研究仍在不断发展。以支持知识创造、转移、整合和实施的知识相关过程(KRP)的知识管理实践为基础,我们研究了知识管理实践与企业绩效之间的关系。我们还考察了创新在这种关系中的中介作用。这项研究的重点是在尼日利亚石油和天然气行业运营的罐区公司,数据来自486名受访者。结构方程建模的结果表明,创新在一定程度上调节了支持KRP的知识管理实践与企业绩效之间的关系。研究表明,企业运营的可持续性是受质量绩效影响最大的维度。总体而言,基于知识的观点得到了证实,创新被确认为企业绩效的重要知识管理前提。研究结果为理论和实践提供了有益的贡献。
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引用次数: 7
Human resources practices for intergenerational learning: a systematic literature review 代际学习的人力资源实践:系统的文献综述
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-02-09 DOI: 10.1080/14778238.2022.2035278
R. Leon
ABSTRACT The research aims to provide a systematic literature review on human resources (HR) practices used for fostering intergenerational learning. The results prove that: (i) the need to identify the most appropriate HR practices for fostering intergenerational learning captured mainly the attention of the European scholars; (ii) the phenomenon is mostly analysed in the education and nursing industries; (iii) most articles adopt a qualitative approach; and (iv) the HR practices that are frequently used are formal training and on-the-job education, mentoring, and teamwork. Thus, the following future research avenues are suggested: (i) developing cross-sectional analyses; (ii) analysing intergenerational learning from the constructivist theory approach; (iii) determining the impact of HR practices on the two components of intergenerational learning, namely: knowledge sharing and knowledge receiving; (iv) examining the factors that mediate the relationship between HR practices and intergenerational learning, and (v) determining the importance of each HR practice on intergenerational learning.
摘要本研究旨在对用于促进代际学习的人力资源实践进行系统的文献综述。研究结果表明:(i)确定促进代际学习的最合适的人力资源实践的必要性主要引起了欧洲学者的注意;(ii)对这一现象的分析主要集中在教育和护理行业;(iii)大多数条款采用定性方法;以及(iv)经常使用的人力资源实践是正式培训和在职教育、指导和团队合作。因此,提出了以下未来的研究途径:(i)开展横断面分析;(ii)从建构主义理论的角度分析代际学习;三确定人力资源做法对代际学习的两个组成部分的影响,即:知识共享和知识接受;(iv)研究人力资源实践与代际学习之间关系的中介因素,以及(v)确定每种人力资源实践对代际学习的重要性。
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引用次数: 1
A comparative study of knowledge management research studies: making research more relevant and creative 知识管理研究的比较研究:提高研究的相关性和创新性
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-01-28 DOI: 10.1080/14778238.2021.2020695
B. Jevnaker, J. Olaisen
ABSTRACT To address current knowledge management (KM) research critically and constructively, this paper analyses the research papers in an essential, recurrent KM forum, IFKAD (International Forum on Knowledge Asset Dynamics). Our approach compared all research papers (N = 491) from three annual KM conferences providing complementary insights to past journal-based reviews. We offer a new combination of philosophy-of-science frameworks, which allowed us to categorise the findings into four representations of knowledge, two typologies of concepts, and four paradigmatic classifications. All the papers heavily emphasised the existing knowledge and accepted methodology. Their state of the art revealed that less than ten percent of the papers represented new scientific contributions at all. Less than three percent contributed to a better understanding of the essential sustainability areas or the climate crisis. Our novel cross-paradigmatic framing supports our concluding pluralistic framework, emphasising practice-near, curiosity, and problem-driven studies for improving future KM research. A relevant and engaged research.
摘要为了批判性和建设性地解决当前知识管理研究的问题,本文分析了一个重要的、经常性的知识管理论坛IFKAD(国际知识资产动态论坛)上的研究论文。我们的方法比较了三次KM年度会议的所有研究论文(N=491),为过去基于期刊的综述提供了补充见解。我们提供了一种新的科学哲学框架组合,使我们能够将研究结果分为四种知识表示、两种概念类型和四种范式分类。所有的论文都强调了现有的知识和公认的方法。他们的最新研究表明,只有不到10%的论文代表了新的科学贡献。不到3%的人有助于更好地了解重要的可持续性领域或气候危机。我们新颖的跨范式框架支持了我们得出的多元框架,强调实践、好奇心和问题驱动的研究,以改进未来的知识管理研究。一项相关且投入的研究。
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引用次数: 8
Inter-organisational collaboration and knowledge-work: a contingency framework and evidence from a megaproject in Spain 组织间协作和知识工作:来自西班牙大型项目的应急框架和证据
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-01-21 DOI: 10.1080/14778238.2022.2027827
E. Hetemi, Joaquín B. Ordieres Meré, Cali Nuur
ABSTRACT This paper provides an exploratory understanding of the process of knowledge-work in the inter-organisational setting of a large-scale infrastructure project. Taking a process perspective, it explores why an autonomous project-owner organisation in the rail industry sector finds difficulties to transform and exploit the project network-related knowledge in a coopetitive context. The paper builds on a case study of a High-speed Rail Line (HSL) project in Spain. Based on the longitudinal qualitative secondary analysis, the authors put forth a contingency framework that proposes four contexts linking the transformation and exploitation of the knowledge from the inter-organisational network to the project-owner organisation; whether (i) the interplay between industrial setting and the project arrangement empowers product or process knowledge and (ii) the senior, and programme management awareness to feed-forward learning relies on individual- or institutionalised-based learning. These four contexts and their underlying conditions pose different knowledge-work related problems and suggest implications for practice in inter-organisational collaboration and beyond.
摘要本文对大型基础设施项目跨组织环境中的知识工作过程进行了探索性的理解。从过程的角度,它探讨了为什么铁路行业的自主项目所有者组织在合作竞争的背景下难以转化和利用项目网络相关知识。本文建立在西班牙高速铁路项目的案例研究基础上。在纵向定性二次分析的基础上,作者提出了一个应急框架,提出了四个背景,将知识从组织间网络到项目所有者组织的转化和利用联系起来;(i)产业环境和项目安排之间的相互作用是否增强了产品或过程知识,以及(ii)高层和项目管理层对前馈学习的认识是否依赖于基于个人或制度的学习。这四种背景及其潜在条件提出了不同的知识工作相关问题,并对组织间合作及其他方面的实践提出了启示。
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引用次数: 8
Microfoundations of intellectual capital. Evidence from Italian small accounting firms 智力资本的微观基础。意大利小型会计师事务所提供的证据
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-01-08 DOI: 10.1080/14778238.2021.2023676
P. Paoloni, M. Massaro, F. Dal Mas, Carlo Bagnoli
ABSTRACT The paper aims at understanding how small and medium accounting practices micromanage their Intellectual Capital (IC) for sustaining their performance in a constantly changing environment, starting from the CAOS framework. The paper employs a quantitative methodology based on a questionnaire developed with the Italian Chartered Accounting Association endorsement. 3,002 questionnaires obtained by solo owners of firms with less than 50 employees were analysed using a Structural Equation Model (SEM). The findings highlight that IC is a complex concept where entrepreneurial and organisational aspects interact together. A micro-level approach could be used to explain IC development. CEO’s entrepreneurial orientation can support organisations in building knowledge management tools, as well as developing relational capital. CEOs who are more willing to take risks and innovate can better foster IC development, affecting firm’s performance.
摘要本文旨在从CAOS框架入手,了解中小企业会计实务如何在不断变化的环境中微观管理其智力资本,以维持其绩效。本文采用了一种基于意大利特许会计协会认可的问卷调查的定量方法。使用结构方程模型(SEM)分析了由员工少于50人的公司的单独所有者获得的3002份问卷。研究结果强调,IC是一个复杂的概念,创业和组织方面相互作用。微观层面的方法可以用来解释集成电路的发展。CEO的创业导向可以支持组织构建知识管理工具,以及开发关系资本。更愿意承担风险和创新的CEO可以更好地促进IC的发展,从而影响公司的业绩。
{"title":"Microfoundations of intellectual capital. Evidence from Italian small accounting firms","authors":"P. Paoloni, M. Massaro, F. Dal Mas, Carlo Bagnoli","doi":"10.1080/14778238.2021.2023676","DOIUrl":"https://doi.org/10.1080/14778238.2021.2023676","url":null,"abstract":"ABSTRACT The paper aims at understanding how small and medium accounting practices micromanage their Intellectual Capital (IC) for sustaining their performance in a constantly changing environment, starting from the CAOS framework. The paper employs a quantitative methodology based on a questionnaire developed with the Italian Chartered Accounting Association endorsement. 3,002 questionnaires obtained by solo owners of firms with less than 50 employees were analysed using a Structural Equation Model (SEM). The findings highlight that IC is a complex concept where entrepreneurial and organisational aspects interact together. A micro-level approach could be used to explain IC development. CEO’s entrepreneurial orientation can support organisations in building knowledge management tools, as well as developing relational capital. CEOs who are more willing to take risks and innovate can better foster IC development, affecting firm’s performance.","PeriodicalId":51497,"journal":{"name":"Knowledge Management Research & Practice","volume":"21 1","pages":"725 - 737"},"PeriodicalIF":3.2,"publicationDate":"2022-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48973699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Enterprise systems, emerging technologies, and the data-driven knowledge organisation 企业系统、新兴技术和数据驱动的知识组织
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2022-01-02 DOI: 10.1080/14778238.2022.2039571
William Yu Chung Wang, D. Pauleen, Nazim Taskin
ABSTRACT Enterprise Systems have become a critical feature of organisations not only for their integrative functions but also because they have become collectors and repositories of organisational data. In the past, this data was subject to relatively simplistic analysis, which could provide important but still basic information for management decision-making. With the emergence of new technologies, both data collection and analysis have become increasingly sophisticated and varied. This has led to significant improvements in the quality and timeliness of the information that can be used by management in decision-making and strategic planning. Even how managers use this information is being shaped by technologies that can augment human knowledge to further improve decision-making. With reviewing the literature, this editorial paper explains the scope of emerging technology, enterprise systems and the impacts on knowledge management and briefly introduces the articles included in this issue.
企业系统已经成为组织的一个关键特征,不仅因为它们的集成功能,而且因为它们已经成为组织数据的收集者和存储库。过去,对这些数据的分析比较简单,可以为管理决策提供重要但仍然是基本的信息。随着新技术的出现,数据收集和分析变得越来越复杂和多样化。这大大提高了管理部门在决策和战略规划中可以使用的信息的质量和及时性。甚至管理人员使用这些信息的方式也受到技术的影响,这些技术可以增强人类的知识,进一步改善决策。在回顾文献的基础上,这篇社论解释了新兴技术的范围、企业系统和对知识管理的影响,并简要介绍了本期所包含的文章。
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引用次数: 4
Knowledge management and digital transformation for Industry 4.0: a structured literature review 工业4.0的知识管理与数字化转型:结构化文献综述
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2021-12-30 DOI: 10.1080/14778238.2021.2015261
Andreia de Bem Machado, Silvana Secinaro, D. Calandra, Federico Lanzalonga
ABSTRACT This paper provides a structured literature review (SLR) on knowledge management (KM), digital transformation (DT), and Industry 4.0, defining these new research streams’ interactions, ties, and interdependencies. Playing an essential role in a progressive discipline, our research summarises the state of the art of the past literature using rigorous methodological approach. The researchers adopt the Scopus database in their analysis and use the Bibliometrix R package. The analysis reveals 761 peer-reviewed English articles. The study shows several research clusters: KM and DT; KM and innovation ecosystems; KM and frontier technologies; and KM, decision-making, and Industry 4.0. Additionally, our paper contributes to identifying a flourishing field of research that has uncovered a previously unknown and exciting link between KM, DT, and the public sector. Finally, the article emphasises the crucial role of DT in KM development, addressing future research perspectives as quantitative and joint academics and practitioners’ analysis.
摘要本文提供了一篇关于知识管理(KM)、数字化转型(DT)和工业4.0的结构化文献综述(SLR),定义了这些新的研究流的相互作用、联系和相互依赖性。在进步学科中发挥着重要作用,我们的研究使用严格的方法论方法总结了过去文学的艺术状态。研究人员在分析中采用Scopus数据库,并使用Bibliometrix R包。该分析揭示了761篇经过同行评审的英文文章。研究显示了几个研究集群:KM和DT;知识管理和创新生态系统;知识管理和前沿技术;以及知识管理、决策和工业4.0。此外,我们的论文有助于确定一个蓬勃发展的研究领域,该领域揭示了KM、DT和公共部门之间以前未知且令人兴奋的联系。最后,文章强调了DT在知识管理发展中的关键作用,并将未来的研究视角作为定量和联合学者和从业者的分析。
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引用次数: 86
Rivalling firms’ absorptive capacity congruence in coopetition relationships: the reciprocal effects on firms’ innovation performance 竞争关系中竞争企业的吸收能力一致性:对企业创新绩效的互惠效应
IF 3.2 4区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2021-12-22 DOI: 10.1080/14778238.2021.2007809
Lei Wang, Jun Yu Li, Shengjun Wang
ABSTRACT Drawing upon the interfirm absorptive capacity relationship and coopetition theory, this study examines how the congruence between a firm’s own absorptive capability and its rival’s absorptive capability affect the firm’s innovation performance. We propose a theoretical framework embodying the interactive hypotheses and test the extent to which the fit versus non-fit between a firm’s own absorptive capability and its rival’s absorptive capability affect influences the firm’s innovation performance by considering the appropriability as a moderator. A The polynomial regression analysis based on a dyad-style sample consisting of 200 manufacturing firms in China indicates that varying the congruence degrees of a firm’s absorptive capability and its rival’s absorptive capability would affect innovation performance differently. We also discuss some of the implications for firms expecting to enhance their competitiveness in a coopetition environment.
摘要本文运用企业间吸收能力关系和竞争理论,考察了企业自身吸收能力与竞争对手吸收能力的一致性对企业创新绩效的影响。我们提出了一个体现交互假设的理论框架,并考虑适当性作为调节因素,检验了企业自身吸收能力与竞争对手吸收能力的匹配与不匹配对企业创新绩效的影响程度。A基于中国200家制造业企业二元样本的多项式回归分析表明,企业吸收能力与其竞争对手吸收能力的一致性程度不同,对创新绩效的影响也不同。我们还讨论了期望在合作环境中提高竞争力的公司的一些影响。
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引用次数: 1
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Knowledge Management Research & Practice
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