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Tailoring explanations in conversational recommendations: The impact of decision contexts and user interfaces
IF 11 1区 管理学 Q1 BUSINESS Pub Date : 2025-03-05 DOI: 10.1016/j.jretconser.2025.104281
Qian Qian Chen , Li Min Lin , Youjae Yi
Explainability is crucial for building trust in traditional recommendation systems, yet its role in conversational settings is underexplored. Across three experimental studies (N = 1,429), we used between-subjects designs featuring diverse product categories (cameras, smartwatches, headphones) to examine the interactive effects of post hoc explanations (expert validation-based vs. consensus validation-based) and decision-making domains (hedonic vs. utilitarian) on consumer responses to conversational recommendations. We further examined how consumer decision-making styles (intuitive vs. rational) and user interfaces (text-based vs. voice-based) moderated these effects. Results show that post hoc explanations enhance perceived transparency and interpretability, thereby increasing consumer trust in conversational recommendations. In text-based interfaces, consumers making hedonic decisions preferred consensus-based explanations, whereas no clear preference emerged for utilitarian decision-makers. In voice-based interfaces, utilitarian consumers favored consensus-based explanations, while no significant preference was observed for hedonic decisions. Furthermore, intuitive consumers preferred consensus-based explanations for hedonic decisions and expert-based explanations for utilitarian decisions. Rational consumers consistently favored consensus-based explanations across both decision-making domains. These findings provide valuable insights for designing conversational recommendation systems on e-commerce platforms. By tailoring explanations to decision domains, user interfaces, and consumer decision-making styles, businesses can foster greater trust and engagement, driving more favorable purchasing behaviors and improving business outcomes.
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引用次数: 0
Data valuation as a business capability: from research to practice
IF 3.6 4区 管理学 Q3 BUSINESS Pub Date : 2025-03-05 DOI: 10.1007/s10257-025-00701-w
Markus Hafner, Miguel Mira da Silva, Henderik Alex Proper

In our data-centric society, the imperative to determine the value of data has risen. Therefore, this paper presents a taxonomy for a data valuation business capability. Utilizing an initial taxonomy version, which originated from a systematic literature review, this paper validates and extends the taxonomy, culminating in four layers, twelve dimensions, and 59 characteristics. The taxonomy validation was accomplished by conducting semi-structured expert interviews with eleven subject matter experts, followed by a cluster analysis of the interviews, leading to a taxonomy heatmap including practical extensions. This paper's implications are manifold. Firstly, the taxonomy promotes a common understanding of data valuation within an enterprise. Secondly, the taxonomy aids in categorizing, assessing, and optimizing data valuation endeavors. Thirdly, it lays the groundwork for potential data valuation standards and toolkits. Lastly, it strengthens theoretical assumptions by grounding them in practical insights and offers an interdisciplinary research agenda following the taxonomy dimensions and characteristics.

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引用次数: 0
Exploring the impacts of generative AI on artistic innovation routines
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2025-03-05 DOI: 10.1016/j.technovation.2025.103209
Wenyi Chu, David Baxter, Yang Liu
Generative AI (GenAI) is now being used in many computer-based knowledge works by various human–AI collaborations, as a major recent technological shift. However, micro-level research of GenAI impacts is rare. Moreover, whilst the creative industries are early adopters and heavy users of GenAI, there is a lack of research in this domain. To bridge these gaps, this study implemented an inductive approach to evaluate the application of GenAI in artistic innovation based on a detailed case study in a show production firm making use of company documents, interviews, and observations. The theoretical lens of routine dynamics reveals the nature of the impacts. As both a working tool and a communication facilitator, the collective application of GenAI as the working medium led to the ostensive sequence change of routines as simultaneous exploration of problems and solutions for creativity and innovation. We provide two main theoretical implications. First, individual and collective application of GenAI as both digital working tool and medium in artistic creation can improve productivity of creation and iteration. Second, such human-AI collaboration results in the routine adaptation of ostensive aspect by changing the path and interface of routine clusters and mixtures the sequential routines within creation with local events rather than systematically transforming routines.
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引用次数: 0
Requirements for trustworthy AI-enabled automated decision-making in the public sector: A systematic review
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-03-05 DOI: 10.1016/j.techfore.2025.124076
Olusegun Agbabiaka , Adegboyega Ojo , Niall Connolly
With AI adoption for decision-making in the public sector projected to rise with profound socio-ethical impacts, the need to ensure its trustworthy use continues to attract research attention. We analyze the existing body of evidence and establish trustworthiness requirements for AI-enabled automated decision-making (ADM) in the public sector, identifying eighteen aggregate facets. We link these facets to dimensions of trust in automation and institution-based trust to develop a theory-oriented research framework. We further map them to the OECD AI system lifecycle, creating a practice-focused framework. Our study has theoretical, practical and policy implications. First, we extend the theory on technological trust. We also contribute to trustworthy AI literature, shedding light on relatively well-known requirements like accountability and transparency and revealing novel ones like context sensitivity, feedback and policy learning. Second, we provide a roadmap for public managers and developers to improve ADM governance practices along the AI lifecycle. Third, we offer policymakers a basis for evaluating possible gaps in current AI policies. Overall, our findings present opportunities for further research and offer some guidance on how to navigate the multi-dimensional challenges of designing, developing and implementing ADM for improved trustworthiness and greater public trust.
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引用次数: 0
Ambidextrous leadership and innovation ambidexterity in a business function: the role of managers’ psychological capital and proactive personality
IF 7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2025-03-05 DOI: 10.1108/jkm-09-2024-1109
Nguyen Tho, Nguyen Thi Mai Trang, Nguyen Ngoc Quynh Thu

Purpose

Recognizing the crucial role of leadership in innovation, this study aims to investigate the role of ambidextrous leadership (opening and closing leadership behaviors) in marketing departments’ innovation ambidexterity (exploratory and exploitative innovations), including the mediating and moderating roles of marketing managers’ psychological capital (PsyCap) and proactive personality, respectively.

Design/methodology/approach

A two-wave survey of 198 marketing managers from firms in Vietnam was conducted. Partial least squares structural equation modeling was used in hypotheses testing (net effects), and necessary condition analysis was used to decipher the necessity level of the determinants of innovation ambidexterity.

Findings

Opening leadership behavior positively affects exploratory innovation while closing leadership behavior enhances exploitative innovation. The effect of opening leadership behavior on exploratory innovation is mediated and moderated by PsyCap and proactive personality, respectively; the opposite is found for the relationship between closing leadership behavior and exploitative innovation. Finally, PsyCap is a necessary condition for exploratory innovation, whereas PsyCap and closing leadership behavior are necessary conditions for exploitative innovation.

Practical implications

Firms should pay attention to the role of ambidexterity in leadership to enable marketing managers to direct their marketing departments to acquire new knowledge, skills and processes, and reinforce existing ones to foster innovation ambidexterity. They should also consider the necessary role of the factors that help achieve the desired level of target outcomes.

Originality/value

This study identifies two boundary conditions (PsyCap, a mediator; and proactive personality, a moderator) for the relationship between opening leadership behavior and exploratory innovation. To the best of the authors’ knowledge, this study is among the first to decipher the necessity level of the determinants of innovation ambidexterity.

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引用次数: 0
The Development of Carbon Markets in Upper-Middle-Income Countries
IF 3 2区 社会学 Q1 LAW Pub Date : 2025-03-05 DOI: 10.1111/rego.70010
Pieter E. Stek, Renato Lima-de-Oliveira, Thessa Vasudhevan
Upper-middle-income economies face a specific set of trade-offs when reducing carbon emissions, which differ from the trade-offs faced in low- and high-income economies. To mobilize domestic funds, middle-income countries are developing carbon markets to attract private sector investment. This study advances a theoretical framework for carbon market development and explores the process in Brazil, Indonesia, and Malaysia. The case of Malaysia is examined in depth due to the slow development of its carbon market compared to its peers. Analysis reveals that Malaysia faces a carbon market dilemma due to high domestic emissions and internal challenges related to energy market regulation and land ownership, which have hindered the emergence of a pro-carbon market coalition. In contrast, Brazil and Indonesia have been more active in the international voluntary carbon market and have implemented key regulations with domestic political support. This study provides insights into the challenges and opportunities of carbon market development in middle-income economies, highlighting the importance of resource endowments and an enabling coalition for successful implementation.
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引用次数: 0
Publish and prosper: What's the secret sauce?
IF 10.4 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-03-05 DOI: 10.1016/j.annals.2025.103936
Weng Marc Lim
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引用次数: 0
One size does not fit all: Sustainable innovation, climate policy, and startups' growth aspirations
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-03-05 DOI: 10.1016/j.techfore.2025.124069
Mirko Hirschmann
Prior research suggests that the growth aspirations of startups are critical to their success. Meanwhile, as concerns about our natural environment and social injustices grow, sustainable innovations from startups seeking to address these issues become more urgent. Thus far, however, previous research has paid little attention to how the successful introduction of sustainable innovations affects the development of startups, in particular, in the form of their resulting growth aspirations. In this study, we empirically explore the relationship between sustainable innovation and startups' growth aspirations, and, drawing on institutional theory, how climate policy moderates this relationship. By investigating a sample of 1430 startups from 32 countries from the Flash Eurobarometer, we find that startups that have introduced a sustainable innovation in the past 12 months have higher growth aspirations. Additionally, our results show that stronger climate policy negatively moderates this relationship. Our findings offer a set of concrete implications for research and practice.
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引用次数: 0
Consumer Disposal Behaviour of Durable and Semi-Durable Products: A Systematic Literature Review and Future Research Agenda
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2025-03-05 DOI: 10.1111/ijcs.70032
W. H. Thejani Madhuhansi, Lucie K. Ozanne, Ann-Marie Kennedy, Joya Kemper

Waste generation has become a global issue, especially for certain product categories. Consumers' disposal practices contribute greatly to this problem. Despite growing interest in this topic, there is a lack of systematic and comprehensive reviews, leading to fragmented knowledge on consumer product disposal. Previous reviews include a limited number of consumer products, and there has been little examination of theoretical development in the existing literature. While some scholars take the view that disposal should be encouraged by businesses to increase subsequent purchases, we adopt the view that the aim is to decrease waste overall, which is in line with a circular economy approach. Recommendations to drive a circular economy are provided via a systematic literature review (SLR) of disposal, with 64 articles identified utilising the Theory–Context–Characteristics–Methods (TCCM) framework and the SPAR-4-SLR protocol. We provide a comprehensive picture of consumer disposal behaviour research, for both durable and semi-durable goods, and a research agenda to guide future research on the disposal of these product types. We synthesise the literature to provide a typology of circular and non-circular disposal methods, a model of the consumer disposal process, a framework of antecedents and outcomes of product disposal and a definition of disposal that overcomes the inconsistencies identified in the review of the extant literature.

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引用次数: 0
The impact of entrepreneurial education on key entrepreneurial competencies: A systematic review of learning strategies and tools
IF 6 2区 管理学 Q1 BUSINESS Pub Date : 2025-03-05 DOI: 10.1016/j.ijme.2025.101144
Erika Branca , Johanna Vanderstraeten , Hendrik Slabbinck , Isabo Maria R. Maes
<div><h3>Purpose</h3><div>Entrepreneurial Education (EE) plays a crucial role in shaping the next generation of entrepreneurs by equipping students with the necessary competencies to navigate an increasingly complex and uncertain economic landscape. This research examines how EE fosters essential entrepreneurial qualities - self-efficacy, creativity, risk-taking, and innovativeness - that are central to entrepreneurial success and broader economic growth. By anchoring our investigation in the Sustainable Development Goals (SDGs), particularly SDG 4 (Quality Education) and SDG 8 (Decent Work and Economic Growth), we align with global efforts to enhance education's role in fostering responsible economic development. Furthermore, our work contributes to the Principles for Responsible Management Education (PRME) by advancing curriculum transformation, skill enhancement, and practical applicability, ultimately shaping educational approaches that support sustainable economic and social progress.</div></div><div><h3>Design/methodology/approach</h3><div>Anchored in Human Capital Theory, this study employs a Systematic Literature Review (SLR) with a confirmatory scope, which systematically synthesizes empirical research on EE. By categorizing key learning approaches, interventions, and tools, the study identifies those that have demonstrated effectiveness in fostering self-efficacy, creativity, risk-taking, and innovativeness. The review follows a two-phase process: the first phase scopes the most frequently examined entrepreneurial competencies in EE, identifying the entrepreneurial drivers that serve as desired learning outcomes. The second phase systematically examines educational strategies and curriculum designs that enhance these competencies, employing established criteria for screening and selecting relevant studies to ensure comprehensiveness and objectivity.</div></div><div><h3>Findings</h3><div>The research highlights the identification of four primary entrepreneurial drivers: self-efficacy, creativity, risk-taking, and innovativeness, as central to our study. By examining traditional, experiential, and active learning strategies - each linked with distinct educational interventions and tools - we illuminate their varied impacts on these entrepreneurial qualities. Our findings indicate that traditional learning methods provide a strong foundational basis for self-efficacy, yet are comparatively less effective in fostering creativity and innovativeness. In contrast, experiential and active learning approaches prove highly effective in nurturing a broader set of entrepreneurial qualities. Notably, when these methodologies are combined, they demonstrate enhanced effectiveness in cultivating creativity, innovativeness, and risk-taking propensity, underscoring the value of a multifaceted educational approach in nurturing entrepreneurial competencies.</div></div><div><h3>Originality/value</h3><div>By highlighting the interplay between diverse educati
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