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Social acceptability of innovation: A systematic literature review and future research directions
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-04-21 DOI: 10.1016/j.techfore.2025.124131
Julie Jammes , Pauline Folcher , Gilles N'Goala
Social acceptability of innovation has been a rapidly growing field of study over the past three decades. However, this domain remains characterized by fragmented knowledge, which impedes both theoretical advancements and practical applications. In particular, the absence of a unified framework prevents the integration of diverse perspectives from existing research, limiting our understanding of the mechanisms involved in the innovation evaluation process. To address this gap, this study conducts a systematic literature review (SLR) of 169 studies published between 1989 and 2022 across three databases (Web of Science, ScienceDirect, and Google Scholar). Using the SPAR-4-SLR protocol, we collected, organized, and evaluated the literature. Bibliometric analyses were conducted to map the field, revealing five key themes, which were further examined using the TCCM (Theory-Context-Characteristics-Methodology) framework. This integrated approach provides a unified perspective on the field while paving the way for new directions in future research.
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引用次数: 0
The Role of Prior Attitude and Consumption Orientation in Consumer Response to Unfair Negative Word of Mouth 先前态度和消费取向在消费者应对不公平负面口碑中的作用
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2025-04-21 DOI: 10.1111/ijcs.70061
Ryo Sakiyama, Ziyuan Wang, Wirawan Dony Dahana, Long Tam Pham

This study explores how the perceived unfairness of negative word of mouth (NWOM) leads to favorable attitudes toward a product using a model that accounts for the mediation of empathy. We extend the literature by including the influence of prior attitude and consumption orientation (utilitarian or hedonic) in the framework. Three experimental studies with different degrees of unfairness are conducted to calibrate the model using the multigroup structural equation modeling (MGSEM) approach. We confirm that perceived unfairness evokes empathetic responses in NWOM receivers. The latter subsequently induces favorable post attitudes toward a product but only for highly unfair NWOM. Furthermore, prior attitude reinforces this effect by increasing empathy. However, consumption orientation does not appear to affect the above relationships significantly. The implications for eliciting benefits from NWOM are discussed.

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引用次数: 0
Artificial Intelligence Social Responsibility in the Consumer Market: Dimension Exploration and Scale Development 消费市场中的人工智能社会责任:维度探索与量表开发
IF 8.6 2区 管理学 Q1 BUSINESS Pub Date : 2025-04-21 DOI: 10.1111/ijcs.70054
Pengyi Shen, Jinxiong Li, Demin Wan

This study explored the conceptualization, dimensional structure, and measurement of artificial intelligence (AI) social responsibility in the consumer market. Data were collected through semi-structured in-depth interviews with 32 respondents. A grounded theory research approach was employed to construct a structural model of AI social responsibility that included the dimensions of ethics, safety, applicability, credibility, and reflexivity. Subsequently, an exploratory factor analysis was conducted on 305 questionnaire data collected through an online survey as well as a confirmatory factor analysis on 325 questionnaire data. The analyses led to the development of an AI social responsibility scale consisting of 18 items and demonstrating good reliability and validity. Moreover, using structural equation modeling, strong nomological validity was demonstrated. The results indicated that AI social responsibility and its dimensions significantly predicted flow experience and experience satisfaction. The findings enhance understanding of the conceptual meaning and dimensional structure of AI social responsibility in the consumer market, as well as provide a psychometrically reliable and valid measurement tool for use in future research. Furthermore, the findings not only facilitate the design and implementation of AI technologies, but they also offer crucial insights for companies and their stakeholders to devise and refine AI social responsibility strategies and other marketing tactics—thereby augmenting CSR 3.0 management practices.

本研究探讨了消费市场中人工智能(AI)社会责任的概念化、维度结构和测量方法。数据是通过对 32 名受访者进行半结构化深度访谈收集的。研究采用基础理论研究方法,构建了人工智能社会责任的结构模型,包括道德、安全、适用性、可信度和反思性等维度。随后,对通过在线调查收集的 305 份问卷数据进行了探索性因素分析,并对 325 份问卷数据进行了确认性因素分析。分析结果表明,人工智能社会责任量表由 18 个项目组成,具有良好的信度和效度。此外,通过结构方程模型,还证明了该量表具有很强的名义效度。结果表明,人工智能社会责任及其维度对流量体验和体验满意度有显著的预测作用。研究结果加深了人们对消费市场中人工智能社会责任的概念内涵和维度结构的理解,并为今后的研究提供了心理计量学上可靠有效的测量工具。此外,研究结果不仅促进了人工智能技术的设计和实施,还为企业及其利益相关者设计和完善人工智能社会责任战略及其他营销策略提供了重要见解,从而加强了企业社会责任 3.0 管理实践。
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引用次数: 0
The impact of trust-based challenges on user satisfaction in food sharing platforms: A text mining approach
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-04-21 DOI: 10.1016/j.techfore.2025.124159
Ben Krishna , Praveen Puram
Food waste is a pressing ethical and environmental challenge. One-third of all food produced is wasted, while 3 billion people are food insecure. Online food-sharing platforms enable the redistribution of surplus food at a community level. Though highly beneficial, these platforms have not witnessed high usage due to multiple challenges, which includes trust. As stakeholders' trust in food-sharing apps is essential to maintain their patronage, this study attempts to obtain trust-based challenges and assess their impact on user satisfaction through a mixed-method study. Using topic modeling, user reviews from popular food-sharing apps are first analyzed to identify eight challenges that impact user experience. These challenges are then aligned with the dimensions of cognition-based trust, experience-based trust, and personality-oriented trust. Further, hypotheses are formulated and tested using linear regression to assess the impact of these challenges on user experience. This study addresses the topics of food waste and food insecurity, which are related to Sustainable Development Goals (SDGs): SDG-2 (Zero hunger) and SDG-12 (Responsible consumption and production). While some challenges have been explored in the extant literature, others are unique to this study, such as the lack of optimal experience, information quality, perceived privacy, and opportunism. These findings contribute to the food-sharing literature by analyzing user experiences worldwide and assesses trust-related challenges, thereby improving upon the extant literature which mainly explores the motivators, and has a cursory focus on the aspect of ‘trust’. Also, this study informs policy development to address users' trust concerns, thus enhancing food-sharing apps' adoption.
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引用次数: 0
Audit committee governance practices at investment companies: Do they provide substantive oversight?
IF 3.3 3区 管理学 Q1 BUSINESS, FINANCE Pub Date : 2025-04-21 DOI: 10.1016/j.jaccpubpol.2025.107319
J. Gregory Jenkins , Jonathan S. Pyzoha , Mark H. Taylor
To study audit committee (AC) governance practices within investment companies’ unique governance environment, we extend corporate governance theory and collect data using a dual-method, three stage research approach. We collect data from a survey of 107 investment company AC members and 38 semi-structured interviews with 20 individuals involved in investment company governance, consisting of ten AC members and ten members of management. Using the survey data, our empirical analysis of governance operations quality (composition and diligence) and governance oversight quality (knowledge of the audit process, investment company risks, and valuation issues) indicates that, consistent with agency theory, ACs play a substantive role, and that management does not significantly influence the quality of these governance areas. Furthermore, the AC chair drives governance operations quality, and the other AC members significantly influence oversight quality. Evidence from the semi-structured interview data provide further supporting evidence for our measures.
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引用次数: 0
EXPRESS: Holistic Selling – An Emerging Paradigm in B2B Markets
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-04-21 DOI: 10.1177/00222429251338820
Tim Kalwey, Manfred Krafft, Yeji Lim, Murali K. Mantrala
Contemporary trends in the buying behavior of increasingly technology-empowered business customers are triggering disruptive shifts in B2B selling and sales management, which have recently been the subject of extensive research. So far, however, there has been no comprehensive investigation into how foundational elements of B2B selling, encompassing its purpose, the salesperson’s role, and core selling activities, are being impacted by rapidly evolving B2B buying behaviors. This research probes this issue, drawing on the theories-in-use of B2B executives and salespeople struggling to meet today’s B2B selling challenges. The authors find that a novel selling paradigm is emerging, which they call Holistic Selling (HS) . The paper details how HS differs from the existing paradigms of personal selling, relational selling, and digital selling regarding the foundational elements of B2B selling. Under HS, the key role of the salesperson evolves from ‘order getting’ or ‘long-term relationship building’ in existing paradigms to ‘orchestrating’ all buyer-seller touchpoints to boost buyers along buyer-led purchase journeys. Propositions are provided for the effect of HS versus other paradigms on buying effectiveness at different purchase journey stages, along with key boundary conditions of this effect. The paper closes with implications for reorienting B2B sales organizations and future research directions.
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引用次数: 0
Multinationals and intra-regional innovation concentration
IF 7.5 1区 管理学 Q1 MANAGEMENT Pub Date : 2025-04-21 DOI: 10.1016/j.respol.2025.105235
Martina Pardy
This article examines the extent to which the presence of multinational enterprises (MNEs) influences the concentration of innovation among patenting firms within US states from 1976 to 2010. Merging patent and regional socioeconomic data, this study explores the effects within 50 US states over more than three decades using Ordinary-Least-Square and Instrumental Variable estimations. It shows that MNEs significantly contribute to the concentration of patenting activity, an effect predominantly driven by domestic-owned MNEs. The impact differs across space: states with a higher share of MNEs experience a sharper increase in patenting concentration. Crucially, it is the non-MNE firms that feel the squeeze the most, with those in the middle of the patenting hierarchy producing fewer patents when domestic MNEs ramp up their activity. This suggests that economic globalisation, while enhancing innovation opportunities for some, reinforces competitive pressures and barriers for others. These findings offer a new perspective on the forces shaping regional innovation dynamics, highlighting the role of MNEs in both amplifying innovation gains and exacerbating disparities in knowledge production.
本文探讨了跨国企业(MNE)的存在在多大程度上影响了 1976 年至 2010 年美国各州专利企业的创新集中度。本研究合并了专利数据和地区社会经济数据,利用普通最小二乘法和工具变量估计法探讨了三十多年来美国 50 个州的影响。研究表明,多国企业极大地促进了专利活动的集中,这种效应主要由国内所有的多国企业驱动。这种影响在不同地区有所不同:多国企业所占比例越高的国家,专利集中度越高。最重要的是,非跨国企业受到的挤压最大,当国内跨国企业的专利活动增加时,那些处于专利层次结构中间的企业产生的专利也会减少。这表明,经济全球化在为一些企业增加创新机会的同时,也加强了另一些企业的竞争压力和壁垒。这些研究结果为影响地区创新动态的力量提供了一个新的视角,突出了跨国企业在扩大创新收益和加剧知识生产差距方面的作用。
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引用次数: 0
Bridging innovation strategies and intellectual property: A systematic review-based conceptual framework and a roadmap for future research
IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2025-04-20 DOI: 10.1016/j.technovation.2025.103243
Rui Alexandre R. Pires , João J. Ferreira
Understanding the connection between innovation strategies and intellectual property (IP) is crucial for academia, policymakers, and managers. This topic has gained interest from the scientific community. However, the literature is fragmented and dispersed due to increasing knowledge, and earlier literature reviews do not provide a holistic assessment of the existing research on how innovation strategies are connected to IP. This study aims to address this gap by answering the following questions: What is the status of the art on innovation strategies and IP regarding theoretical and methodological approaches, contextual elements, and key research themes? How can this research be advanced and developed further? To this purpose, we undertake a comprehensive review and synthesis of existing knowledge in this field based on the content analysis of 144 articles indexed in the Web of Science database. Findings indicate that (i) the knowledge-based and resource-based views are the main theoretical foundations, (ii) the empirical-quantitative approach is the main methodology, (iii) the Asian, European, and North American countries are the main geographical scopes explored, and (iv) there are six major research themes addressing innovation strategies, IP protection mechanisms, determinants of innovation strategies and IP, learning and knowledge, interorganizational collaboration, and value creation and appropriation outcomes. Therefore, this study contributes to the literature on innovation and IP strategies by systematically reviewing and analyzing the existing knowledge, proposing an integrative framework highlighting the interconnections among the major research themes, and setting a roadmap for future research.
了解创新战略与知识产权(IP)之间的联系对于学术界、决策者和管理者来说至关重要。这一话题已引起科学界的兴趣。然而,由于知识的不断增长,文献变得零碎而分散,而且早期的文献综述并未对创新战略如何与知识产权相联系的现有研究进行整体评估。本研究旨在通过回答以下问题来填补这一空白:关于创新战略与知识产权的理论和方法、背景要素和关键研究主题的研究现状如何?如何进一步推进和发展这项研究?为此,我们在对 Web of Science 数据库收录的 144 篇文章进行内容分析的基础上,对该领域的现有知识进行了全面回顾和总结。研究结果表明:(i) 基于知识的观点和基于资源的观点是主要的理论基础;(ii) 实证-定量方法是主要的研究方法;(iii) 亚洲、欧洲和北美国家是主要的地域范围;(iv) 有六大研究主题,分别涉及创新战略、知识产权保护机制、创新战略和知识产权的决定因素、学习与知识、组织间合作以及价值创造和占有结果。因此,本研究通过系统地回顾和分析现有知识,提出了一个综合框架,强调了各主要研究主题之间的相互联系,并为今后的研究制定了路线图,从而为有关创新和知识产权战略的文献做出了贡献。
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引用次数: 0
Silos and Sustainability: How the Permeability of Organizational Boundaries Shapes Corporate Sustainability Integration
IF 13.4 1区 管理学 Q1 BUSINESS Pub Date : 2025-04-20 DOI: 10.1002/bse.4302
Esben Rahbek Gjerdrum Pedersen, Luigi Tiburzi, Francesco Rosati, Roberta Costa, Armando Calabrese
The aim of this study is to examine how the permeability of organizational boundaries shapes corporate sustainability (CS) integration. The literature suggests that CS should be integrated throughout the organization and in its relationships with key, external stakeholders, but limited knowledge exists on the relationship between CS integration and the characteristics of the multiple, co‐existing boundaries which define the organization (hierarchies, functions, professions, etc.). Based on a partial least squares structural equation modeling (PLS‐SEM) analysis of survey responses from over 7000 organization members in three Nordic countries (Denmark, Norway, and Sweden), this study demonstrates that the permeability of organizational boundaries increases the level of CS integration and reduces the level of organizational tensions. Moreover, the findings show that boundary permeability becomes increasingly important for understanding CS integration as the size of the organization increases. The findings deepen our knowledge of organizational boundaries and show how these “sites of difference” influence the level of CS integration.
{"title":"Silos and Sustainability: How the Permeability of Organizational Boundaries Shapes Corporate Sustainability Integration","authors":"Esben Rahbek Gjerdrum Pedersen, Luigi Tiburzi, Francesco Rosati, Roberta Costa, Armando Calabrese","doi":"10.1002/bse.4302","DOIUrl":"https://doi.org/10.1002/bse.4302","url":null,"abstract":"The aim of this study is to examine how the permeability of organizational boundaries shapes corporate sustainability (CS) integration. The literature suggests that CS should be integrated throughout the organization and in its relationships with key, external stakeholders, but limited knowledge exists on the relationship between CS integration and the characteristics of the multiple, co‐existing boundaries which define the organization (hierarchies, functions, professions, etc.). Based on a partial least squares structural equation modeling (PLS‐SEM) analysis of survey responses from over 7000 organization members in three Nordic countries (Denmark, Norway, and Sweden), this study demonstrates that the permeability of organizational boundaries increases the level of CS integration and reduces the level of organizational tensions. Moreover, the findings show that boundary permeability becomes increasingly important for understanding CS integration as the size of the organization increases. The findings deepen our knowledge of organizational boundaries and show how these “sites of difference” influence the level of CS integration.","PeriodicalId":9518,"journal":{"name":"Business Strategy and The Environment","volume":"108 1","pages":""},"PeriodicalIF":13.4,"publicationDate":"2025-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143853395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Leveraging eco-innovation and market knowledge for a circular economy transition: Insights from Spanish manufacturing firms
IF 12.9 1区 管理学 Q1 BUSINESS Pub Date : 2025-04-20 DOI: 10.1016/j.techfore.2025.124152
A. Triguero, D. Córcoles
In this study, we used a panel of Spanish manufacturing companies to explore the influence of external knowledge from market sources in the context of the circular economy. We distinguished among the three groups of innovative firms by their explicit intention to achieve integrated environmental benefits from their innovations (sustainability orientation). This allowed us to classify firms into pro-circular, transition-circular and non-circular economy innovators. Our findings reveal three key contributions to the literature. First, we show that while external knowledge is crucial for driving any type of innovation, pro-circular firms prioritize external partners vertically integrated into their production chain, such as suppliers and customers. Second, we find that the breadth of external knowledge for pro-circular innovators, compared to firms with lower circularity, is less important than explicit cooperation agreements and internal R&D efforts. Third, we expand the understanding of open innovation strategies to increase the adoption of eco-innovations congruent with the circular economy. These insights contribute to the literature by highlighting that not all information sources hold the same level of importance for circular economy innovations. For managers, the results underscore the importance of fostering strong relationships with vertical partners and investing in internal R&D to drive eco-innovation and sustainability.
{"title":"Leveraging eco-innovation and market knowledge for a circular economy transition: Insights from Spanish manufacturing firms","authors":"A. Triguero,&nbsp;D. Córcoles","doi":"10.1016/j.techfore.2025.124152","DOIUrl":"10.1016/j.techfore.2025.124152","url":null,"abstract":"<div><div>In this study, we used a panel of Spanish manufacturing companies to explore the influence of external knowledge from market sources in the context of the circular economy. We distinguished among the three groups of innovative firms by their explicit intention to achieve integrated environmental benefits from their innovations (sustainability orientation). This allowed us to classify firms into pro-circular, transition-circular and non-circular economy innovators. Our findings reveal three key contributions to the literature. First, we show that while external knowledge is crucial for driving any type of innovation, pro-circular firms prioritize external partners vertically integrated into their production chain, such as suppliers and customers. Second, we find that the breadth of external knowledge for pro-circular innovators, compared to firms with lower circularity, is less important than explicit cooperation agreements and internal R&amp;D efforts. Third, we expand the understanding of open innovation strategies to increase the adoption of eco-innovations congruent with the circular economy. These insights contribute to the literature by highlighting that not all information sources hold the same level of importance for circular economy innovations. For managers, the results underscore the importance of fostering strong relationships with vertical partners and investing in internal R&amp;D to drive eco-innovation and sustainability.</div></div>","PeriodicalId":48454,"journal":{"name":"Technological Forecasting and Social Change","volume":"216 ","pages":"Article 124152"},"PeriodicalIF":12.9,"publicationDate":"2025-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143850853","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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