Pub Date : 2023-09-30DOI: 10.24843/ejmunud.2023.v12.i09.p01
Ketut Alit Amerta, I. G. K. Warmika
Perkembangan pesat dalam industri percetakan mendorong peningkatan kebutuhan masyarakat terhadap layanan cetak, termasuk pemanfaatan cetakan sebagai media periklanan oleh berbagai industri kecil. Penelitian ini bertujuan untuk menguji peran mediasi kepuasan pelanggan dalam hubungan antara kualitas layanan dan loyalitas pelanggan di Percetakan Prima Grafika. Metodologi penelitian ini melibatkan 100 responden sebagai sampel yang dipilih menggunakan metode non probability sampling, khususnya purposive sampling. Hasil penelitian mengungkapkan bahwa kualitas layanan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Kualitas layanan juga memiliki dampak positif dan signifikan terhadap kepuasan pelanggan. Kepuasan pelanggan juga terbukti memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Temuan ini mendukung gagasan bahwa kepuasan pelanggan berperan sebagai variabel mediasi dalam pengaruh kualitas layanan terhadap loyalitas pelanggan di industri percetakan. Implikasi dari temuan ini adalah perlunya perhatian yang lebih besar terhadap kualitas layanan dan kepuasan pelanggan untuk memperkuat loyalitas pelanggan serta memastikan kesinambungan bisnis di tengah persaingan yang semakin ketat. Kata kunci: Kepuasan Pelanggan; Kualitas Layanan; Loyalitas Pelanggan
印刷业的快速发展导致公众对印刷服务的需求增加，包括各种小型行业将印刷品用作广告媒介。本研究旨在探讨客户满意度在 Prima Grafika 印刷公司服务质量与客户忠诚度之间的中介作用。本研究采用非概率抽样法，特别是目的性抽样法，选取 100 名受访者作为样本。研究结果表明，服务质量对客户忠诚度有积极而显著的影响。服务质量对客户满意度也有积极而重要的影响。顾客满意度对顾客忠诚度也有积极而重要的影响。这些研究结果支持这样一种观点，即客户满意度是服务质量影响印刷业客户忠诚度的中介变量。这些发现的意义在于，在竞争日益激烈的情况下，需要更加重视服务质量和客户满意度，以加强客户忠诚度，确保业务的连续性。 关键词客户满意度；服务质量；客户忠诚度
{"title":"PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN","authors":"Ketut Alit Amerta, I. G. K. Warmika","doi":"10.24843/ejmunud.2023.v12.i09.p01","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i09.p01","url":null,"abstract":"Perkembangan pesat dalam industri percetakan mendorong peningkatan kebutuhan masyarakat terhadap layanan cetak, termasuk pemanfaatan cetakan sebagai media periklanan oleh berbagai industri kecil. Penelitian ini bertujuan untuk menguji peran mediasi kepuasan pelanggan dalam hubungan antara kualitas layanan dan loyalitas pelanggan di Percetakan Prima Grafika. Metodologi penelitian ini melibatkan 100 responden sebagai sampel yang dipilih menggunakan metode non probability sampling, khususnya purposive sampling. Hasil penelitian mengungkapkan bahwa kualitas layanan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Kualitas layanan juga memiliki dampak positif dan signifikan terhadap kepuasan pelanggan. Kepuasan pelanggan juga terbukti memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Temuan ini mendukung gagasan bahwa kepuasan pelanggan berperan sebagai variabel mediasi dalam pengaruh kualitas layanan terhadap loyalitas pelanggan di industri percetakan. Implikasi dari temuan ini adalah perlunya perhatian yang lebih besar terhadap kualitas layanan dan kepuasan pelanggan untuk memperkuat loyalitas pelanggan serta memastikan kesinambungan bisnis di tengah persaingan yang semakin ketat. Kata kunci: Kepuasan Pelanggan; Kualitas Layanan; Loyalitas Pelanggan","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139333417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-30DOI: 10.24843/ejmunud.2023.v12.i09.p06
I. Komang, Vikky Aditya Karuniawan1, Wayan Santika2
Rapid development in the printing industry has increased the public's need for printing services, including the use of print as an advertising medium by various small industries. This study aims to examine the mediating role of customer satisfaction in the relationship between service quality and customer loyalty at Prima Graphic Printing. The research methodology involved 100 respondents as a sample which was selected using a nonprobability sampling method, especially purposive sampling. The results of the study reveal that service quality has a positive and significant influence on customer loyalty. Service quality also has a positive and significant impact on customer satisfaction. Customer satisfaction is also proven to have a positive and significant influence on customer loyalty. These findings support the idea that customer satisfaction acts as a mediating variable in the effect of service quality on customer loyalty in the printing industry. The implication of these findings is the need for greater attention to service quality and customer satisfaction to strengthen customer loyalty and ensure business continuity in the midst of increasingly fierce competition. Keywords: Customer Satisfaction; Service Quality; Customer Loyalty
印刷业的快速发展增加了公众对印刷服务的需求，包括各种小型行业将印刷品用作广告媒介。本研究旨在探讨客户满意度在 Prima Graphic Printing 公司服务质量与客户忠诚度之间的中介作用。研究方法采用非概率抽样法，特别是目的性抽样法，选取 100 名受访者作为样本。研究结果表明，服务质量对客户忠诚度有积极而重要的影响。服务质量对客户满意度也有积极而重要的影响。顾客满意度也被证明对顾客忠诚度有积极而重要的影响。这些研究结果支持这样一种观点，即客户满意度是服务质量对印刷业客户忠诚度影响的中介变量。这些研究结果的意义在于，在竞争日益激烈的情况下，需要更加重视服务质量和客户满意度，以加强客户忠诚度，确保业务的连续性。 关键词客户满意度；服务质量；客户忠诚度
{"title":"PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN","authors":"I. Komang, Vikky Aditya Karuniawan1, Wayan Santika2","doi":"10.24843/ejmunud.2023.v12.i09.p06","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i09.p06","url":null,"abstract":"Rapid development in the printing industry has increased the public's need for printing services, including the use of print as an advertising medium by various small industries. This study aims to examine the mediating role of customer satisfaction in the relationship between service quality and customer loyalty at Prima Graphic Printing. The research methodology involved 100 respondents as a sample which was selected using a nonprobability sampling method, especially purposive sampling. The results of the study reveal that service quality has a positive and significant influence on customer loyalty. Service quality also has a positive and significant impact on customer satisfaction. Customer satisfaction is also proven to have a positive and significant influence on customer loyalty. These findings support the idea that customer satisfaction acts as a mediating variable in the effect of service quality on customer loyalty in the printing industry. The implication of these findings is the need for greater attention to service quality and customer satisfaction to strengthen customer loyalty and ensure business continuity in the midst of increasingly fierce competition. Keywords: Customer Satisfaction; Service Quality; Customer Loyalty","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"28 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139331718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-31DOI: 10.24843/ejmunud.2023.v12.i08.p06
Taesal Ryadi, Nyoman Abundanti
Pertumbuhan laba merupakan persentase kenaikan laba yang diperoleh perusahaan. Penelitian bertujuan untuk menguji dan mengetahui pengaruh rasio keuangan terhadap pertumbuhan laba pada industri Consumer Goods di Bursa Efek Indonesia periode 2018 – 2022. Sampel yang digunakan sebanyak 11 perusahaan di industri Consumer Goods pada subsektor makanan dan minuman. Rasio keuangan diproksikan oleh Current Ratio (CR), Debt to Equity Ratio (DER), Return on Asset (ROA), dan Total Asset Turnover (TAT). Pengujian dilakukan dengan metode regresi linier berganda. Hasil penelitian menunjukkan bahwa Current Ratio (CR) berpengaruh negatif signifikan terhadap pertumbuhan laba dan Return on Asset (ROA) berpengaruh positif signifikan terhadap pertumbuhan laba. Debt to Equity Ratio (DER) dan Total Asset Turnover (TAT) tidak memiliki pengaruh terhadap pertumbuhan laba. Hasil penelitian memberikan implikasi bahwasanya rasio likuiditas dan rasio profitabilitas dapat menjadi determinan prediktor pertumbuhan laba dan dapat menjadi acuan bagi investor untuk mengambil keputusan investasi, serta dapat menjadi acuan perusahaan untuk meningkatkan laba. Kata kunci: Aktivitas; Likuiditas; Pertumbuhan Laba; Profitabilitas; Solvabilitas
{"title":"PENGARUH RASIO KEUANGAN TERHADAP PERTUMBUHAN LABA PADA INDUSTRI CONSUMER GOODS DI BURSA EFEK INDONESIA","authors":"Taesal Ryadi, Nyoman Abundanti","doi":"10.24843/ejmunud.2023.v12.i08.p06","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i08.p06","url":null,"abstract":"Pertumbuhan laba merupakan persentase kenaikan laba yang diperoleh perusahaan. Penelitian bertujuan untuk menguji dan mengetahui pengaruh rasio keuangan terhadap pertumbuhan laba pada industri Consumer Goods di Bursa Efek Indonesia periode 2018 – 2022. Sampel yang digunakan sebanyak 11 perusahaan di industri Consumer Goods pada subsektor makanan dan minuman. Rasio keuangan diproksikan oleh Current Ratio (CR), Debt to Equity Ratio (DER), Return on Asset (ROA), dan Total Asset Turnover (TAT). Pengujian dilakukan dengan metode regresi linier berganda. Hasil penelitian menunjukkan bahwa Current Ratio (CR) berpengaruh negatif signifikan terhadap pertumbuhan laba dan Return on Asset (ROA) berpengaruh positif signifikan terhadap pertumbuhan laba. Debt to Equity Ratio (DER) dan Total Asset Turnover (TAT) tidak memiliki pengaruh terhadap pertumbuhan laba. Hasil penelitian memberikan implikasi bahwasanya rasio likuiditas dan rasio profitabilitas dapat menjadi determinan prediktor pertumbuhan laba dan dapat menjadi acuan bagi investor untuk mengambil keputusan investasi, serta dapat menjadi acuan perusahaan untuk meningkatkan laba. Kata kunci: Aktivitas; Likuiditas; Pertumbuhan Laba; Profitabilitas; Solvabilitas","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139347257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-30DOI: 10.24843/ejmunud.2023.v12.i08.p04
Putu Krisna Dharma Jaya, I. Sukaatmadja
Penelitian ini memiliki tujuan untuk menguji dan menjelaskan peran emosi positif dalam memediasi pengaruh kualitas pelayanan terhadap niat pembelian kembali. Penelitian ini dilakukan di Kota Denpasar, dan subjeknya adalah orang-orang yang pernah membeli produk Fore Coffee sebelumnya. Ukuran sampel yang digunakan dalam penelitian ini sebanyak 200 responden dengan teknik non probability sampling, terutama metode purposive sampling. Data dikumpulkan melalui metode kuesioner, yang pengumpulannya dilakukan secara online maupun offline. Studi ini menggunakan analisis jalur untuk mengevaluasi pola hubungan antar variabel dan uji Sobel untuk menentukan peran variabel mediasi. Hasil analisis dan pembahasan penelitian ini menemukan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap niat pembelian kembali, kualitas pelayanan berpengaruh positif dan signifikan terhadap emosi positif, emosi positif berpengaruh positif dan signifikan terhadap niat pembelian kembali, dan emosi positif berpengaruh secara parsial dalam memediasi pengaruh kualitas pelayanan terhadap niat pembelian kembali. Fore Coffee diharapkan dapat meningkatkan kualitas pelayanan dan emosi positif untuk meningkatkan niat pembelian kembali pelanggan. Memberikan layanan dan penawaran yang lebih baik kepada pelanggan harus dipertimbangkan untuk menumbuhkan perasaan atau emosi yang positif pada pelanggan sehingga mereka ingin membeli kembali. Kata kunci : Kualitas Pelayanan; Emosi Positif; Niat Pembelian Kembali
{"title":"PERAN EMOSI POSITIF MEMEDIASI PENGARUH KUALITAS PELAYANAN TERHADAP NIAT PEMBELIAN KEMBALI","authors":"Putu Krisna Dharma Jaya, I. Sukaatmadja","doi":"10.24843/ejmunud.2023.v12.i08.p04","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i08.p04","url":null,"abstract":"Penelitian ini memiliki tujuan untuk menguji dan menjelaskan peran emosi positif dalam memediasi pengaruh kualitas pelayanan terhadap niat pembelian kembali. Penelitian ini dilakukan di Kota Denpasar, dan subjeknya adalah orang-orang yang pernah membeli produk Fore Coffee sebelumnya. Ukuran sampel yang digunakan dalam penelitian ini sebanyak 200 responden dengan teknik non probability sampling, terutama metode purposive sampling. Data dikumpulkan melalui metode kuesioner, yang pengumpulannya dilakukan secara online maupun offline. Studi ini menggunakan analisis jalur untuk mengevaluasi pola hubungan antar variabel dan uji Sobel untuk menentukan peran variabel mediasi. Hasil analisis dan pembahasan penelitian ini menemukan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap niat pembelian kembali, kualitas pelayanan berpengaruh positif dan signifikan terhadap emosi positif, emosi positif berpengaruh positif dan signifikan terhadap niat pembelian kembali, dan emosi positif berpengaruh secara parsial dalam memediasi pengaruh kualitas pelayanan terhadap niat pembelian kembali. Fore Coffee diharapkan dapat meningkatkan kualitas pelayanan dan emosi positif untuk meningkatkan niat pembelian kembali pelanggan. Memberikan layanan dan penawaran yang lebih baik kepada pelanggan harus dipertimbangkan untuk menumbuhkan perasaan atau emosi yang positif pada pelanggan sehingga mereka ingin membeli kembali. Kata kunci : Kualitas Pelayanan; Emosi Positif; Niat Pembelian Kembali","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"25 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139347961","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-30DOI: 10.24843/ejmunud.2023.v12.i08.p05
Anak Agung Bayu Adhitarma, I. D. Adnyani
The rapid development of competition in the era of globalization makes employees required to work more and also work harder to achieve organizational goals and to place the organization in a competitive position. An imbalance arises in the work-life balance, a feeling of dissatisfaction in completing work, and pressure at work which causes work stress which can reduce employee performance. The purpose of this study was to test empirically the effect of work-life balance, job satisfaction, and work stress on employee performance. This research was conducted at the Department of Population and Civil Registration of Denpasar with a total sample of 125 employees which consist of 49 contracted employees and 76 non contracted employee using multiple regression analysis techniques. The results of the study show that work - life balance has a positive and significant effect on employee performance. Job satisfaction has a positive and significant effect on employee performance. Work stress has a negative and significant effect on employee performance. Theoretical implications based on Abraham Malow's Hierarchy of Needs theory, show that work - life balance is an aspect of balance needed in human social activities, job satisfaction shows being able to fulfill all the needs of the theory, and work stress is a form of employee failure in dealing with pressure and in managing time. Practical implications can be taken into consideration and input for the head management Department of Population and Civil Registration of Denpasar in improving employee performance by considering work - life balance, job satisfaction, work stress. Keywords : Employee Performance; Work – Life Balance; Job Satisfaction; Job Stress
{"title":"PENGARUH WORK LIFE BALANCE, KEPUASAN KERJA, DAN STRES KERJA TERHADAP KINERJA PEGAWAI","authors":"Anak Agung Bayu Adhitarma, I. D. Adnyani","doi":"10.24843/ejmunud.2023.v12.i08.p05","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i08.p05","url":null,"abstract":"The rapid development of competition in the era of globalization makes employees required to work more and also work harder to achieve organizational goals and to place the organization in a competitive position. An imbalance arises in the work-life balance, a feeling of dissatisfaction in completing work, and pressure at work which causes work stress which can reduce employee performance. The purpose of this study was to test empirically the effect of work-life balance, job satisfaction, and work stress on employee performance. This research was conducted at the Department of Population and Civil Registration of Denpasar with a total sample of 125 employees which consist of 49 contracted employees and 76 non contracted employee using multiple regression analysis techniques. The results of the study show that work - life balance has a positive and significant effect on employee performance. Job satisfaction has a positive and significant effect on employee performance. Work stress has a negative and significant effect on employee performance. Theoretical implications based on Abraham Malow's Hierarchy of Needs theory, show that work - life balance is an aspect of balance needed in human social activities, job satisfaction shows being able to fulfill all the needs of the theory, and work stress is a form of employee failure in dealing with pressure and in managing time. Practical implications can be taken into consideration and input for the head management Department of Population and Civil Registration of Denpasar in improving employee performance by considering work - life balance, job satisfaction, work stress. Keywords : Employee Performance; Work – Life Balance; Job Satisfaction; Job Stress","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"75 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139347980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-30DOI: 10.24843/ejmunud.2023.v12.i08.p02
Nyoman Devi Novita Sri Jayati, I. G. B. Wiksuana, I. M. Jatra
Investment is an economic activity that involves investing directly or indirectly, so that owners of capital have the opportunity to benefit from secured capital in the future. The research was conducted to determine the role that behavioral bias has in mediating the factors of stock investment decision making. The population used in this study were all stock investors in Denpasar City, with a total sample of 100 respondents based on a purposive sampling technique. SEM PLS is an analysis technique used in this study using the SmartPLS 4.0 application. Based on the analysis above, the results show that financial literacy, sociodemographic factors, and behavioral biases have a significant positive effect on stock investment decisions. Financial literacy and sociodemographic factors can influence investor behavior bias. Meanwhile, the effect of financial literacy and sociodemographic factors on investment decisions cannot be influenced by behavioral biases indirectly. From this study, it appears that in making stock investment decisions, Denpasar City investors have considered financial literacy, sociodemographic factors, and behavioral biases in order to avoid investment risks. Keywords: Behavioral Bias; Financial Literacy; Sociodemographic Factors; Investment Decsion.
{"title":"PERAN BIAS PERILAKU DALAM MEMEDIASI PENGARUH LITERASI KEUANGAN DAN FAKTOR SOSIODEMOGRAFI TERHADAP KEPUTUSAN INVESTASI SAHAM","authors":"Nyoman Devi Novita Sri Jayati, I. G. B. Wiksuana, I. M. Jatra","doi":"10.24843/ejmunud.2023.v12.i08.p02","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i08.p02","url":null,"abstract":"Investment is an economic activity that involves investing directly or indirectly, so that owners of capital have the opportunity to benefit from secured capital in the future. The research was conducted to determine the role that behavioral bias has in mediating the factors of stock investment decision making. The population used in this study were all stock investors in Denpasar City, with a total sample of 100 respondents based on a purposive sampling technique. SEM PLS is an analysis technique used in this study using the SmartPLS 4.0 application. Based on the analysis above, the results show that financial literacy, sociodemographic factors, and behavioral biases have a significant positive effect on stock investment decisions. Financial literacy and sociodemographic factors can influence investor behavior bias. Meanwhile, the effect of financial literacy and sociodemographic factors on investment decisions cannot be influenced by behavioral biases indirectly. From this study, it appears that in making stock investment decisions, Denpasar City investors have considered financial literacy, sociodemographic factors, and behavioral biases in order to avoid investment risks. Keywords: Behavioral Bias; Financial Literacy; Sociodemographic Factors; Investment Decsion.","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"77 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139348095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-30DOI: 10.24843/ejmunud.2023.v12.i08.p03
I. B. P. Aditya, Made Reina Candradewi
Sektor Perbankan secara umum mengalami penurunan pertumbuhan akibat Pandemi Covid19, bank BRI menjadi salah satu bank yang terdampak yang dibuktikan dari total aset yang berbanding terbalik dengan laba bersih. Oleh karena itu, penting dilakukannya penilaian tingkat kesehatan bank dalam upaya menjaga stabilitas ekonomi dalam ketidakpastian ekonomi dan risiko ekonomi yang meningkat akibat Pandemi Covid-19. Penelitian ini bertujuan mengetahui tingkat kesehatan pada PT. Bank Rakyat Indonesia (Persero) Tbk selama Pandemi Covid-19 dengan Metode CAMELS dan metode RGEC pada tahun 2020-2022. Penelitian ini berjenis deskriptif komparatif dengan membandingkan hasil akhir peringkat komposit masingmasing metode serta menggunakan data sekunder dari laporan keuangan tahunan PT. Bank Rakyat Indonesia (Persero) Tbk Periode 2020-2022. Hasil penelitian menunjukkan bahwa PT. Bank Rakyat Indonesia (Persero) Tbk dihitung dengan metode CAMELS berada pada kategori Sehat, berbeda dengan PT. Bank Rakyat Indonesia (Persero) Tbk yang dihitung dengan metode RGEC, yang berada pada kategori Sangat Sehat. Perbedaan ini terjadi karena metode RGEC berfokus pada risiko dan prinsip GCG, sedangkan metode CAMELS berfokus pada pencapaian laba. Implikasi Penelitian ini semakin memperkuat ketepatan penggunaan metode Penilaian Tingkat Kesehatan Bank Berbasis Risiko sebagai standar yang telah ditetapkan oleh Bank Indonesia dan Otoritas Jasa Keuangan. Keterbatasan Penelitian ini yaitu tidak menggunakan indikator sensitivity to market risk dikarenakan keterbatasan sumber data sehingga tidak dapat diperhitungkan dalam menilai tingkat kesehatan bank. Kata Kunci: CAMELS; RGEC; Kesehatan Bank.
{"title":"ANALISIS PERBANDINGAN TINGKAT KESEHATAN BANK SELAMA PANDEMI COVID-19 DENGAN METODE CAMELS DAN RGEC","authors":"I. B. P. Aditya, Made Reina Candradewi","doi":"10.24843/ejmunud.2023.v12.i08.p03","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i08.p03","url":null,"abstract":"Sektor Perbankan secara umum mengalami penurunan pertumbuhan akibat Pandemi Covid19, bank BRI menjadi salah satu bank yang terdampak yang dibuktikan dari total aset yang berbanding terbalik dengan laba bersih. Oleh karena itu, penting dilakukannya penilaian tingkat kesehatan bank dalam upaya menjaga stabilitas ekonomi dalam ketidakpastian ekonomi dan risiko ekonomi yang meningkat akibat Pandemi Covid-19. Penelitian ini bertujuan mengetahui tingkat kesehatan pada PT. Bank Rakyat Indonesia (Persero) Tbk selama Pandemi Covid-19 dengan Metode CAMELS dan metode RGEC pada tahun 2020-2022. Penelitian ini berjenis deskriptif komparatif dengan membandingkan hasil akhir peringkat komposit masingmasing metode serta menggunakan data sekunder dari laporan keuangan tahunan PT. Bank Rakyat Indonesia (Persero) Tbk Periode 2020-2022. Hasil penelitian menunjukkan bahwa PT. Bank Rakyat Indonesia (Persero) Tbk dihitung dengan metode CAMELS berada pada kategori Sehat, berbeda dengan PT. Bank Rakyat Indonesia (Persero) Tbk yang dihitung dengan metode RGEC, yang berada pada kategori Sangat Sehat. Perbedaan ini terjadi karena metode RGEC berfokus pada risiko dan prinsip GCG, sedangkan metode CAMELS berfokus pada pencapaian laba. Implikasi Penelitian ini semakin memperkuat ketepatan penggunaan metode Penilaian Tingkat Kesehatan Bank Berbasis Risiko sebagai standar yang telah ditetapkan oleh Bank Indonesia dan Otoritas Jasa Keuangan. Keterbatasan Penelitian ini yaitu tidak menggunakan indikator sensitivity to market risk dikarenakan keterbatasan sumber data sehingga tidak dapat diperhitungkan dalam menilai tingkat kesehatan bank. Kata Kunci: CAMELS; RGEC; Kesehatan Bank.","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"139 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139348212","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-30DOI: 10.24843/ejmunud.2023.v12.i08.p01
I. G. B. Ngurah Divta Ananta, Ni Nyoman Rsi Respati
The number of domestic companies in the fintech industry makes e-wallet applications still the primadonna for cashless solutions in Indonesia. LinkAja is a server-based payment service provider which is a product of PT. Fintek Karya Nusantara (Finarya) and has been registered with Bank Indonesia. With so much e-wallet competition in Indonesia, LinkAja must set effective strategic steps in order to create and grow a positive brand loyalty in the minds of LinkAja users. This study aims to explain the influence of brand image, brand satisfaction, and brand trust on brand loyalty. This research was conducted in Denpasar City with a total sample of 130 respondents with a data collection method in the form of a questionnaire using the Google form. The sample was determined using the purposive sampling method. The data analysis technique used is multiple linear regression with the help of the SPSS program. The results of the analysis show that brand image has a positive and significant effect on brand loyalty, brand satisfaction has a positive and insignificant effect on brand loyalty, brand trust has a positive and significant effect on brand loyalty. Keywords: Brand Image; Brand Satisfaction; Brad Trust; Brand Loyalty
{"title":"PENGARUH BRAND IMAGE, BRAND SATISFACTION DAN BRAND TRUST TERHADAP BRAND LOYALTY FINANCIAL: E-WALLET","authors":"I. G. B. Ngurah Divta Ananta, Ni Nyoman Rsi Respati","doi":"10.24843/ejmunud.2023.v12.i08.p01","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i08.p01","url":null,"abstract":"The number of domestic companies in the fintech industry makes e-wallet applications still the primadonna for cashless solutions in Indonesia. LinkAja is a server-based payment service provider which is a product of PT. Fintek Karya Nusantara (Finarya) and has been registered with Bank Indonesia. With so much e-wallet competition in Indonesia, LinkAja must set effective strategic steps in order to create and grow a positive brand loyalty in the minds of LinkAja users. This study aims to explain the influence of brand image, brand satisfaction, and brand trust on brand loyalty. This research was conducted in Denpasar City with a total sample of 130 respondents with a data collection method in the form of a questionnaire using the Google form. The sample was determined using the purposive sampling method. The data analysis technique used is multiple linear regression with the help of the SPSS program. The results of the analysis show that brand image has a positive and significant effect on brand loyalty, brand satisfaction has a positive and insignificant effect on brand loyalty, brand trust has a positive and significant effect on brand loyalty. Keywords: Brand Image; Brand Satisfaction; Brad Trust; Brand Loyalty","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"15 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139347906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-30DOI: 10.24843/ejmunud.2023.v12.i06.p04
Ni Kadek Sari Jayanti Dhani, I. Surya
Job satisfaction is an attitude of employees who totally do all their work. This satisfaction will be a driver for HR to work harder, resulting in satisfactory performance and benefiting the company. This study aims to explain the influence between motivation, compensation and work environment on employee job satisfaction at PT. Bali Fashion Creations. All employees of PT. Bali Busana Kreasi with 114 employees was used as a population, and 89 employees as a sample. The sampling method used in is simple random sampling, with data analysis techniques using descriptive statistical analysis and inferential statistical analysis in the form of multiple linear regression, model feasibility, and hypothesis testing (t test). The result of this research is that motivation, compensation and work environment have a positive and significant effect on job satisfaction which means that if motivation is higher and compensation and work environment are getting better, then employee job satisfaction is also getting better and consistently strengthens the previous theory, namely the two-factor theory by Frederick Herzberg and can be taken into consideration in deciding matters related to employee job satisfaction through motivation, compensation, and work environment. Keywords: Motivation, Compensation, Work Environment, and Job Satisfaction
工作满意度是员工全身心投入工作的一种态度。这种满足感会成为HR更加努力工作的动力，从而产生令人满意的绩效，并使公司受益。本研究旨在探讨PT. Bali Fashion Creations的动机、薪酬及工作环境对员工工作满意度的影响。以PT. Bali Busana Kreasi公司114名员工为总体，89名员工为样本。采用的抽样方法为简单随机抽样，数据分析技术采用描述性统计分析和推理统计分析，采用多元线性回归、模型可行性和假设检验(t检验)的形式。本研究的结果是，动机、薪酬和工作环境对工作满意度有显著的正向影响，这意味着如果动机越高，薪酬和工作环境越好，那么员工的工作满意度也会越好，并不断加强了之前的理论。即Frederick Herzberg的双因素理论，可以通过激励、薪酬和工作环境来决定与员工工作满意度相关的事项。关键词:激励、薪酬、工作环境、工作满意度
{"title":"PENGARUH MOTIVASI, KOMPENSASI DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN (STUDI PADA PT BALI BUSANA KREASI DI KABUPATEN BADUNG)","authors":"Ni Kadek Sari Jayanti Dhani, I. Surya","doi":"10.24843/ejmunud.2023.v12.i06.p04","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i06.p04","url":null,"abstract":"Job satisfaction is an attitude of employees who totally do all their work. This satisfaction will be a driver for HR to work harder, resulting in satisfactory performance and benefiting the company. This study aims to explain the influence between motivation, compensation and work environment on employee job satisfaction at PT. Bali Fashion Creations. All employees of PT. Bali Busana Kreasi with 114 employees was used as a population, and 89 employees as a sample. The sampling method used in is simple random sampling, with data analysis techniques using descriptive statistical analysis and inferential statistical analysis in the form of multiple linear regression, model feasibility, and hypothesis testing (t test). The result of this research is that motivation, compensation and work environment have a positive and significant effect on job satisfaction which means that if motivation is higher and compensation and work environment are getting better, then employee job satisfaction is also getting better and consistently strengthens the previous theory, namely the two-factor theory by Frederick Herzberg and can be taken into consideration in deciding matters related to employee job satisfaction through motivation, compensation, and work environment. \u0000Keywords: Motivation, Compensation, Work Environment, and Job Satisfaction","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120989063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-30DOI: 10.24843/ejmunud.2023.v12.i06.p03
Rizka Nafi Thalia, Nabilah Khansa Giartriweni, Paramitha Mudita Sumantri, Risa Ivanka, K. D. Saraswati
Intensifying business competition forces companies to formulate sales strategies through their sales force. Salesperson are liaison between sellers and customers, both in person and online. Grit is an important aspect that salespeople need to have to maintain task performance. Grit is persistence and perseverance to achieve long-term goals. This study aims to determine the role of grit on task performance in salesperson in the Jabodetabek. The research method used a causality associative quantitative methods research with 75 salesperson working in the Jabodetabek area as participants. Data was collected using questionnaires, namely Individual Work Performance: Task Performance developed by Koopmans et al. the Grit-O Scale developed by Duckworth et al. Regression test was conducted to determine the relationship between variables. Data analysis revealed a coefficient value of 0.462 (R = 0.462) and a significance level of 0.000 (p < 0.05) which indicates there is positive and significant influence of grit towards task performance. The higher the grit, the better the salesperson’s task performance. The magnitude of the role given by grit to the task performance of salesperson in the Jabodetabek area is 21.3%, while 79.7% of the contribution to task performance of salesperson is influenced by other factors. Keywords: Grit, Task Performance, Salesperson
{"title":"PERAN GRIT TERHADAP TASK PERFORMANCE PADA TENAGA PENJUAL DI WILAYAH JABODETABEK","authors":"Rizka Nafi Thalia, Nabilah Khansa Giartriweni, Paramitha Mudita Sumantri, Risa Ivanka, K. D. Saraswati","doi":"10.24843/ejmunud.2023.v12.i06.p03","DOIUrl":"https://doi.org/10.24843/ejmunud.2023.v12.i06.p03","url":null,"abstract":"Intensifying business competition forces companies to formulate sales strategies through their sales force. Salesperson are liaison between sellers and customers, both in person and online. Grit is an important aspect that salespeople need to have to maintain task performance. Grit is persistence and perseverance to achieve long-term goals. This study aims to determine the role of grit on task performance in salesperson in the Jabodetabek. The research method used a causality associative quantitative methods research with 75 salesperson working in the Jabodetabek area as participants. Data was collected using questionnaires, namely Individual Work Performance: Task Performance developed by Koopmans et al. the Grit-O Scale developed by Duckworth et al. Regression test was conducted to determine the relationship between variables. Data analysis revealed a coefficient value of 0.462 (R = 0.462) and a significance level of 0.000 (p < 0.05) which indicates there is positive and significant influence of grit towards task performance. The higher the grit, the better the salesperson’s task performance. The magnitude of the role given by grit to the task performance of salesperson in the Jabodetabek area is 21.3%, while 79.7% of the contribution to task performance of salesperson is influenced by other factors. \u0000Keywords: Grit, Task Performance, Salesperson","PeriodicalId":167438,"journal":{"name":"E-Jurnal Manajemen Universitas Udayana","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114527620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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