Pub Date : 2019-10-18DOI: 10.26643/rb.v118i10.9352
Musabeh Surour Hamad Binnawas, Gamal S. A. Khalifa, Amyia Bhaumick
Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these progressions have been driven by financial forces, while others have been driven by political, technological, and social powers. Globalization's effect on education has brought on a reconsidering of numerous ranges in education, including its purpose, structure, pedagogy, content, instructional methodology, and outcomes assessment. The study aims to investigate the casual relationship between service quality and student behavioral intention, as well as, the mediating effect of student happiness. In the current study, the researcher adopted the quantitative technique (using questionnaire method) to achieve the research aim. SPSS25 and Smart PLS3 are implemented for data analysis. The results revealed that higher education service qualities; and student happiness, have a positive effect on student behavioral intention. In addition, student happiness mediates the relationship between higher education service quality and student behavioral intention. Theoretical and practical implications are introduced as well as suggestions for future research.
{"title":"The Influence of Higher Education Service Quality on Behavioural Intention: The Mediating Role of Student Happiness","authors":"Musabeh Surour Hamad Binnawas, Gamal S. A. Khalifa, Amyia Bhaumick","doi":"10.26643/rb.v118i10.9352","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9352","url":null,"abstract":"Higher education frameworks in numerous nations have extended drastically to meet growing economic and social needs. Educational policies, structures and practices have been essentially affected by globalization. Some of these progressions have been driven by financial forces, while others have been driven by political, technological, and social powers. Globalization's effect on education has brought on a reconsidering of numerous ranges in education, including its purpose, structure, pedagogy, content, instructional methodology, and outcomes assessment. The study aims to investigate the casual relationship between service quality and student behavioral intention, as well as, the mediating effect of student happiness. In the current study, the researcher adopted the quantitative technique (using questionnaire method) to achieve the research aim. SPSS25 and Smart PLS3 are implemented for data analysis. The results revealed that higher education service qualities; and student happiness, have a positive effect on student behavioral intention. In addition, student happiness mediates the relationship between higher education service quality and student behavioral intention. Theoretical and practical implications are introduced as well as suggestions for future research.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48552347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-18DOI: 10.26643/rb.v118i10.9321
Md. Hashmathur Rehman, Dr. M. Rajkumar
The environmental situation for an organization is the environment in which an organization operates.It consists of multiple stakeholders such as governing board members, business competitors, suppliers,customers, the government, etc. They can influence the organization’s decision to adopt an innovation. The influence can ease the organization in adopting the innovation or it can block or affect negatively the organization’s decision to adopt the innovation. Dynamics of the market in which the organization operatesand business competitors will also influence the organization’s decision to adopt innovations. Customers, Suppliers are sources who will exercise their powers and influence the organization’s decision. Governmentregulation is also equally important and will influence the organization’s decision to adopt innovation. In a nutshell, the environment will influence the organization’s decision to adopt innovations for its business operations.
{"title":"Buying Behavior of Organizations for Software Products: Influence of Environmental Factors","authors":"Md. Hashmathur Rehman, Dr. M. Rajkumar","doi":"10.26643/rb.v118i10.9321","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9321","url":null,"abstract":"The environmental situation for an organization is the environment in which an organization operates.It consists of multiple stakeholders such as governing board members, business competitors, suppliers,customers, the government, etc. They can influence the organization’s decision to adopt an innovation. The influence can ease the organization in adopting the innovation or it can block or affect negatively the organization’s decision to adopt the innovation. Dynamics of the market in which the organization operatesand business competitors will also influence the organization’s decision to adopt innovations. Customers, Suppliers are sources who will exercise their powers and influence the organization’s decision. Governmentregulation is also equally important and will influence the organization’s decision to adopt innovation. In a nutshell, the environment will influence the organization’s decision to adopt innovations for its business operations.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46110866","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-18DOI: 10.26643/rb.v118i10.9330
K. Narayanan, P Kumaragurudasan, B Devamaindhan
The Impact created by CSR activities of the Corporate management on the perspectives of Global warming and Environment are vital. This is in tune with the initiatives of Government through their policies, programmes and effective implementation of the Schemes to protect the environment. These activities focus on the Waste Management, Cost controland effective production, sustainability, clean development mechanisam, Green corrider and other relative activities connected with the environment. On the other hand, it is collective responsibility and commitment on every individual to protect the environment from exploitation and to create cleaner environment to the future generations. Because the disturbance by whatsoever manner on the earth will affect environment and vice versa. The natural wealth available as minerals, metals, trees and plantations are the gift of god to the mankind and no one has the right to destroy it. The corporate commitment in line with Government initiatives in the preventing the natural resources and protecting from deterioration or destruction is an important combined action warranted now. The Corporate management uses environmental Impact Assessment, Life cyclemanagement, Environmental Audit, Sustainability study as the measure on their activities for corrective action is being taken. External Organizations includes UN and Groups of Countries emphasizes the need of Environmental protection and Global warming. The disturbance on the Earth, econology which in turn have an impact on the Environment will affect the living beings globally. They also suggest and implement certain measures for positive development through the combined Corporate action.By Stricter compliance methods, the sustainability is achieved as part of Cleaner Governance.
{"title":"Impacting Environmental Management on CSR policy of the Corporate Management","authors":"K. Narayanan, P Kumaragurudasan, B Devamaindhan","doi":"10.26643/rb.v118i10.9330","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9330","url":null,"abstract":"The Impact created by CSR activities of the Corporate management on the perspectives of Global warming and Environment are vital. This is in tune with the initiatives of Government through their policies, programmes and effective implementation of the Schemes to protect the environment. These activities focus on the Waste Management, Cost controland effective production, sustainability, clean development mechanisam, Green corrider and other relative activities connected with the environment. On the other hand, it is collective responsibility and commitment on every individual to protect the environment from exploitation and to create cleaner environment to the future generations. Because the disturbance by whatsoever manner on the earth will affect environment and vice versa. The natural wealth available as minerals, metals, trees and plantations are the gift of god to the mankind and no one has the right to destroy it. The corporate commitment in line with Government initiatives in the preventing the natural resources and protecting from deterioration or destruction is an important combined action warranted now. The Corporate management uses environmental Impact Assessment, Life cyclemanagement, Environmental Audit, Sustainability study as the measure on their activities for corrective action is being taken. External Organizations includes UN and Groups of Countries emphasizes the need of Environmental protection and Global warming. The disturbance on the Earth, econology which in turn have an impact on the Environment will affect the living beings globally. They also suggest and implement certain measures for positive development through the combined Corporate action.By Stricter compliance methods, the sustainability is achieved as part of Cleaner Governance. \u0000 ","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45366794","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-18DOI: 10.26643/rb.v118i10.9323
Nwe Ni Tun, Ibrahim Alrajawy, Morhammed Nusari
Deposit mobilization is a crucial for the banks and economic development. However, a certain low level of deposit is a concern for the economy. Apart from macroeconomic policies, the bank should find their own possible strategies to increase level of deposit. Therefore, the purpose of this study is to analyze the effect of bank specific factors such as bank asset, number of Auto Teller Machine (ATM) and number of Point of Sales (POS) terminal on deposits mobilization of private commercial banks in Myanmar.
{"title":"The Influence of Bank Related Variables on Deposit Mobilization: An Analysis of Private Commercial Banks in Myanmar","authors":"Nwe Ni Tun, Ibrahim Alrajawy, Morhammed Nusari","doi":"10.26643/rb.v118i10.9323","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9323","url":null,"abstract":"Deposit mobilization is a crucial for the banks and economic development. However, a certain low level of deposit is a concern for the economy. Apart from macroeconomic policies, the bank should find their own possible strategies to increase level of deposit. Therefore, the purpose of this study is to analyze the effect of bank specific factors such as bank asset, number of Auto Teller Machine (ATM) and number of Point of Sales (POS) terminal on deposits mobilization of private commercial banks in Myanmar.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46241586","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-18DOI: 10.26643/rb.v118i10.9336
E. Mang’unyi, K. Govender
Thepurpose of this study was to investigatethe influence of strategic characteristics on business continuity management (BCM) among Kenyan private security services companies, since contemporary organizations face unprecedented risks which may interrupt their day to day operations and/or at worst,negatively impact their future existence. An integrative model of the relationship among organisational structure, resources, leadership style, systems and BCM was developed and tested using data from 142 security companies.The results suggest that the company structure (CS), support systems (CSS) and resources (CR) have a direct, positive and significant effect on BCM.It was also ascertained that leadership style (LS) hasnegative but significant,effect on BCM, and CR exerted a greater influence on BCM, than other factors.It may be concluded that there are some generally applicable underlying drivers of BCM, which organisations need to embrace during planning. To increase generalizability, future studies should be extended to other service institutions.
{"title":"Business Continuity Management and the Influence of Strategic Factors: The Case of Private Security Companies in Kenya","authors":"E. Mang’unyi, K. Govender","doi":"10.26643/rb.v118i10.9336","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9336","url":null,"abstract":"Thepurpose of this study was to investigatethe influence of strategic characteristics on business continuity management (BCM) among Kenyan private security services companies, since contemporary organizations face unprecedented risks which may interrupt their day to day operations and/or at worst,negatively impact their future existence. An integrative model of the relationship among organisational structure, resources, leadership style, systems and BCM was developed and tested using data from 142 security companies.The results suggest that the company structure (CS), support systems (CSS) and resources (CR) have a direct, positive and significant effect on BCM.It was also ascertained that leadership style (LS) hasnegative but significant,effect on BCM, and CR exerted a greater influence on BCM, than other factors.It may be concluded that there are some generally applicable underlying drivers of BCM, which organisations need to embrace during planning. To increase generalizability, future studies should be extended to other service institutions.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42202241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-18DOI: 10.26643/rb.v118i10.9322
A. Devi, P. Nandhini
Academic Open Access journal is determined in publishing the most authentic and current trends in the arcade of discoveries & inventions. Open Access allow the reach of the information to its super late level thereby encouraging and improving the element, impact and the reach of the study on a global scale. The information should be made in the form of research articles, review of literature , case reports, etc. The attempt has made to study about the implication of growth and trends about entrepreneur. This scientific journal to create a platform includes a wide range of fields in its discipline. Review of literature examine the growth of entrepreneur and step to develop. The study found the recent reforms in skill development and measure the new technologies enables starts-ups. Grass root level should be targeted to improve the self employment opportunity in society
{"title":"Growth Of Entrepreneur Development In India","authors":"A. Devi, P. Nandhini","doi":"10.26643/rb.v118i10.9322","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9322","url":null,"abstract":"Academic Open Access journal is determined in publishing the most authentic and current trends in the arcade of discoveries & inventions. Open Access allow the reach of the information to its super late level thereby encouraging and improving the element, impact and the reach of the study on a global scale. The information should be made in the form of research articles, review of literature , case reports, etc. The attempt has made to study about the implication of growth and trends about entrepreneur. This scientific journal to create a platform includes a wide range of fields in its discipline. Review of literature examine the growth of entrepreneur and step to develop. The study found the recent reforms in skill development and measure the new technologies enables starts-ups. Grass root level should be targeted to improve the self employment opportunity in society","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42921092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-17DOI: 10.26643/rb.v118i10.8890
N. Dixit, Deepali Bhatnagar
Many researches were conducted in the past on product differentiation. However, very few studies were conducted to investigate the result of product differentiation in retaining and attracting the other brand users. This study was undertaken especially to examine if the differentiation resulted in retaining existing and attracting new customers. For this objective researcher showcased and gave presentation of the TVs in showrooms to the visitors and few volunteers. 3 Showrooms in Delhi were selected to give presentation to existing LED TV users. 470 responses were collected and analysed. The results showed that Sony is most favoured brand for LED TV. It was found that product differentiation and reasons to rebuy or switch to a particular brand are significantly related. Limitations of the study are discussed in the paper.
{"title":"Product differentiation: a reason to switch the existing brand","authors":"N. Dixit, Deepali Bhatnagar","doi":"10.26643/rb.v118i10.8890","DOIUrl":"https://doi.org/10.26643/rb.v118i10.8890","url":null,"abstract":"Many researches were conducted in the past on product differentiation. However, very few studies were conducted to investigate the result of product differentiation in retaining and attracting the other brand users. This study was undertaken especially to examine if the differentiation resulted in retaining existing and attracting new customers. For this objective researcher showcased and gave presentation of the TVs in showrooms to the visitors and few volunteers. 3 Showrooms in Delhi were selected to give presentation to existing LED TV users. 470 responses were collected and analysed. The results showed that Sony is most favoured brand for LED TV. It was found that product differentiation and reasons to rebuy or switch to a particular brand are significantly related. Limitations of the study are discussed in the paper.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42466360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-17DOI: 10.26643/rb.v118i10.8777
Abdul Nasser Hasibuan, P. T. Nguyen, E. Lydia, K. Shankar
For job creation economic growth is good. At a large scale the sectors that can possibly retain work it is significant that development happens in areas. on work of many areas effect of GDP development on work seen as constrained generally, while in many fields it give enormous effect on employment as value-added growth. Job creation and Growth subject spotlights on understanding the elements of job creation and economic growth
{"title":"Economic Growth and Job Creation","authors":"Abdul Nasser Hasibuan, P. T. Nguyen, E. Lydia, K. Shankar","doi":"10.26643/rb.v118i10.8777","DOIUrl":"https://doi.org/10.26643/rb.v118i10.8777","url":null,"abstract":"For job creation economic growth is good. At a large scale the sectors that can possibly retain work it is significant that development happens in areas. on work of many areas effect of GDP development on work seen as constrained generally, while in many fields it give enormous effect on employment as value-added growth. Job creation and Growth subject spotlights on understanding the elements of job creation and economic growth","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44231901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-17DOI: 10.26643/rb.v118i10.9577
Karuna Anand, A. Dhamija
A commitment alludes to the loyalty and bonding. An affective commitment is an employee’s emotional bonding to involvement and identification in an organization. The objective of this study is just to know the importance of job satisfaction in affective commitment. This is a conceptual study. After the review of literature it is found that job satisfaction is an essence of affective commitment.
{"title":"Job Satisfaction: Essence of Affective Commitment","authors":"Karuna Anand, A. Dhamija","doi":"10.26643/rb.v118i10.9577","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9577","url":null,"abstract":"A commitment alludes to the loyalty and bonding. An affective commitment is an employee’s emotional bonding to involvement and identification in an organization. The objective of this study is just to know the importance of job satisfaction in affective commitment. This is a conceptual study. After the review of literature it is found that job satisfaction is an essence of affective commitment. ","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46900041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-17DOI: 10.26643/rb.v118i10.9035
R. Krishnadas, R. Renganathan
Electronic-Retailing(E-tailing) is gaining prominence across the globe, duly supported by advancement in technologies and digitization. The e-tailing growth has been driven by increasing smartphone & internet penetration, the launch of affordable 4G networks, the existence of security & logistics infrastructure and growing consumer wealth across the world (World Economic Forum). Exclusive customer offers, promotional campaigns, cashback and redemptions by e-commerce service providers and bankers through online channel have also aided the growth in electronic-retailing. E-tailing is a part of e-commerce, where it deals only with B2C customers. This study will be helpful in identifying influential E-service quality factors that are affecting consumer satisfaction with respect to the online channel. Survey was conducted with a structured questionnaire and responses were elicited from 230 e-tail customers. Both Primary and secondary data are used for this study. Primary data is collected through survey method. Secondary information is gathered from different sources such as online web-sources, newspapers, research journals, industry reports, etc. The study considered e-retailing customers of amazon who made at least one purchase on the website for the last year. Amazon has the highest market share among the e-retailers.The results demonstrated that post-purchase behavior aspects like on-time delivery of the product and providing the exact product at the time of delivery plays a significant role in enhancing customer satisfaction.
{"title":"Determinants of E-service quality features on customer satisfaction : A study among e-shoppers","authors":"R. Krishnadas, R. Renganathan","doi":"10.26643/rb.v118i10.9035","DOIUrl":"https://doi.org/10.26643/rb.v118i10.9035","url":null,"abstract":"Electronic-Retailing(E-tailing) is gaining prominence across the globe, duly supported by advancement in technologies and digitization. The e-tailing growth has been driven by increasing smartphone & internet penetration, the launch of affordable 4G networks, the existence of security & logistics infrastructure and growing consumer wealth across the world (World Economic Forum). Exclusive customer offers, promotional campaigns, cashback and redemptions by e-commerce service providers and bankers through online channel have also aided the growth in electronic-retailing. E-tailing is a part of e-commerce, where it deals only with B2C customers. This study will be helpful in identifying influential E-service quality factors that are affecting consumer satisfaction with respect to the online channel. Survey was conducted with a structured questionnaire and responses were elicited from 230 e-tail customers. Both Primary and secondary data are used for this study. Primary data is collected through survey method. Secondary information is gathered from different sources such as online web-sources, newspapers, research journals, industry reports, etc. The study considered e-retailing customers of amazon who made at least one purchase on the website for the last year. Amazon has the highest market share among the e-retailers.The results demonstrated that post-purchase behavior aspects like on-time delivery of the product and providing the exact product at the time of delivery plays a significant role in enhancing customer satisfaction.","PeriodicalId":35351,"journal":{"name":"Restaurant Business","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46338539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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