Pub Date : 2022-12-27DOI: 10.1177/20438869221147313
Linying Dong, Roshan Sahu, Rod Black
Ontario, the most populous province and the main driver of economic growth in Canada, has been plagued by rising healthcare costs and declining health quality. Firmly believing that care integration is integral to health quality and efficiency of the healthcare system, the Ontario government has embarked on its journey of healthcare system transformation. The case, by taking a snapshot of its transition from the Local Health Integration Network (LHIN) model to the Ontario Health Team model, offers insights into the governance of the LHIN model as well as the initiative of integrating a myriad of healthcare information systems to support care integration. After 12 years’ controversial operation of LHINs, the government dissolved the organization and announced its plan to switch to the Ontario Health Team model. Under the new model, Ontario Health Teams would be responsible for providing a full and coordinated spectrum of care for patients, especially those with complex care needs. Would this round of transformation and emphatic focus on digital health lead Ontario one step closer to integrated care that Ontarians have been chasing for so long?
安大略省是加拿大人口最多的省份，也是加拿大经济增长的主要推动力，但一直受到医疗成本上升和医疗质量下降的困扰。安大略政府坚信护理整合是医疗保健系统健康质量和效率的组成部分，因此开始了医疗保健系统转型之旅。本案例简要介绍了从本地健康整合网络(Local Health Integration Network, LHIN)模式到安大略省健康团队模式的转变，为LHIN模式的治理以及整合无数医疗保健信息系统以支持医疗整合的举措提供了见解。经过12年备受争议的LHINs运作后，政府解散了该组织，并宣布计划转向安大略健康团队模式。在新的模式下，安大略省卫生小组将负责为病人，特别是那些有复杂护理需求的病人提供全面和协调的护理。这一轮转型和对数字健康的重点关注是否会使安大略省更接近安大略省人长期以来一直追求的综合医疗?
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Pub Date : 2022-12-26DOI: 10.1177/20438869221147314
S. S. Huda, A. Akhtar, Ishtiak Uddin, Syeda Raisa Maliha, Syeda Madeha Mowla
This case presents the background, operational modalities, and benefits of this first application (APP) based truck booking service, “Truck Lagbe.” This is an app that has digitally created a marketplace where truck owners or drivers and buyers or truck tenants rent trucks through price negotiations. This case has emphasized its uniqueness and the strategies they used to become successful. All information has been collected through secondary sources. It is a two-sided marketplace; truck owners/drivers and shippers. Fortunately, “Truck Lagbe” has made life much easier for truck drivers/owners or those who hire trucks, enabled coordination, reduced controversy in the whole process from truck hire to payment, and improved efficiency and flexible price through bidding. “Truck Lagbe” offers three categories of services: B2C, business solution, and enterprise solution. B2C or individual customers are those who may have rented a truck for once to shift their home or to carry small items or goods, usually for one time. The business solution category is where the pickup location will be the same, but the delivery location may be different, or the pickup location is the same, but delivery in different regions. Finally, an enterprise solution is a solution where a fixed account manager offers a variety of advice to the particular business owner, such as VAT, AIT and Tax, and a minimum of 10 business purpose truck rental agreements be fixed. In short, “Truck Lagbe” is a platform where “a single click will move anything.”
{"title":"“Truck Lagbe” app powered goods transportation","authors":"S. S. Huda, A. Akhtar, Ishtiak Uddin, Syeda Raisa Maliha, Syeda Madeha Mowla","doi":"10.1177/20438869221147314","DOIUrl":"https://doi.org/10.1177/20438869221147314","url":null,"abstract":"This case presents the background, operational modalities, and benefits of this first application (APP) based truck booking service, “Truck Lagbe.” This is an app that has digitally created a marketplace where truck owners or drivers and buyers or truck tenants rent trucks through price negotiations. This case has emphasized its uniqueness and the strategies they used to become successful. All information has been collected through secondary sources. It is a two-sided marketplace; truck owners/drivers and shippers. Fortunately, “Truck Lagbe” has made life much easier for truck drivers/owners or those who hire trucks, enabled coordination, reduced controversy in the whole process from truck hire to payment, and improved efficiency and flexible price through bidding. “Truck Lagbe” offers three categories of services: B2C, business solution, and enterprise solution. B2C or individual customers are those who may have rented a truck for once to shift their home or to carry small items or goods, usually for one time. The business solution category is where the pickup location will be the same, but the delivery location may be different, or the pickup location is the same, but delivery in different regions. Finally, an enterprise solution is a solution where a fixed account manager offers a variety of advice to the particular business owner, such as VAT, AIT and Tax, and a minimum of 10 business purpose truck rental agreements be fixed. In short, “Truck Lagbe” is a platform where “a single click will move anything.”","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"18 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80476868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-23DOI: 10.1177/20438869221147308
Syed SM Sadrul Huda, A. Akhtar, Md.Ishtiak Uddin, Syeda Madeha Mowla, Syeda Aida Mowla
This case study examines digital health service provider Doctorola’s business strategy, competitive advantage, and challenges. The case is developed primarily on secondary sources, e.g., journal articles, newspapers, and authentic websites. The case presents the journey of the first online-based doctor appointment business - Doctorola, and its subsequent development as a full-fledged e-health service delivery provider. The case finds that Doctorola has designed effective service system to deliver patient centric services and captures a significant market share. This case shows its’ service evolution and illustrates the challenges it would face in the market to sustain in digital health market.
{"title":"Health service - A click away","authors":"Syed SM Sadrul Huda, A. Akhtar, Md.Ishtiak Uddin, Syeda Madeha Mowla, Syeda Aida Mowla","doi":"10.1177/20438869221147308","DOIUrl":"https://doi.org/10.1177/20438869221147308","url":null,"abstract":"This case study examines digital health service provider Doctorola’s business strategy, competitive advantage, and challenges. The case is developed primarily on secondary sources, e.g., journal articles, newspapers, and authentic websites. The case presents the journey of the first online-based doctor appointment business - Doctorola, and its subsequent development as a full-fledged e-health service delivery provider. The case finds that Doctorola has designed effective service system to deliver patient centric services and captures a significant market share. This case shows its’ service evolution and illustrates the challenges it would face in the market to sustain in digital health market.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"30 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88563850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-23DOI: 10.1177/20438869221147309
J. Ahmed, Asma Ahmed, A. Faroque, K. Fatema
Papers N Parcels (hereafter PnP) is an end-to-end logistics business organization founded in 2018 by Tilak Mehta, who was a teenager at the time. The capital that supported the initial activity of the company was derived from family investments. The company has an efficient business model and gains a competitive advantage by setting up its primary objectives and strategies, which position it for success. PnP aims to deliver its products within 4–8 h of an order, which is the fastest rate among existing delivery companies. The parcels are picked up from the end customers and delivered to the recipient company’s main hub. From there, the parcel is sent to the final recipient with the help of the PnP app. This approach streamlines the process, and the time involved is very minimal. The business model of this fast-moving company was new and unique. The case study highlights how effectively PnP capitalizes on the vast network of dabbawalas (lunchbox deliverymen) in Mumbai who use the PnP app.
Papers N packages(以下简称PnP)是一家端到端物流业务组织，由蒂拉克·梅塔(Tilak Mehta)于2018年创立，当时他还是一名青少年。支持公司初期活动的资金来自家族投资。该公司拥有高效的商业模式，并通过设定其主要目标和战略获得竞争优势，这将使其成功。PnP的目标是在订单后4-8小时内交付产品，这是现有快递公司中最快的。包裹从最终客户那里取走，送到收件人公司的主要枢纽。从那里，包裹在PnP应用程序的帮助下被发送到最终收件人。这种方法简化了流程，所涉及的时间非常少。这家快速发展的公司的商业模式新颖而独特。该案例研究突出了PnP如何有效地利用孟买使用PnP应用程序的达巴瓦拉(午餐送餐员)的庞大网络。
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Pub Date : 2022-11-22DOI: 10.1177/20438869221142027
A. Ramasundaram, Ramasundaram Gurusamy, Amal K. George
We are rapidly entering the age of no privacy where everyone is always open to surveillance, where there are no secrets – William O Douglas. This case aims to explore the effects of camera surveillance on individual behaviour at the workplace. We observe that we unconsciously tend to modify our natural behaviour into a designed one as required by the camera, what is called prosocial behaviour. Workplace surveillance has many advantages and applications for theft detection and employee discipline. However, it also impacts employees who may not be enacting deviant behaviour at the workplace. This issue needs to be addressed, as it can affect not only psychological behaviours leading to unseen disorders, but also productivity at the workplace.
{"title":"Employees and workplace surveillance: Tensions and ways forward","authors":"A. Ramasundaram, Ramasundaram Gurusamy, Amal K. George","doi":"10.1177/20438869221142027","DOIUrl":"https://doi.org/10.1177/20438869221142027","url":null,"abstract":"We are rapidly entering the age of no privacy where everyone is always open to surveillance, where there are no secrets – William O Douglas. This case aims to explore the effects of camera surveillance on individual behaviour at the workplace. We observe that we unconsciously tend to modify our natural behaviour into a designed one as required by the camera, what is called prosocial behaviour. Workplace surveillance has many advantages and applications for theft detection and employee discipline. However, it also impacts employees who may not be enacting deviant behaviour at the workplace. This issue needs to be addressed, as it can affect not only psychological behaviours leading to unseen disorders, but also productivity at the workplace.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"118 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79259608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-14DOI: 10.1177/20438869221139596
Ariane Blumentritt, J. Ehrenthal, Benjamin Haueter, Nadine Hitz, Muhammad Sufian
Essemtec AG develops, manufactures, and sells machinery and equipment to the electronics industry. This teaching case presents Essemtec AG’s experience with implementing a configure, price, quote (CPQ) system in its supply chain from the perspective of Tim, the Product Manager, who led the implementation project. This case helps students understand the value and organizational impact of a CPQ system on companies like Essemtec AG.
{"title":"Implementing configure, price, quote in the supply chain: The case of Essemtec AG","authors":"Ariane Blumentritt, J. Ehrenthal, Benjamin Haueter, Nadine Hitz, Muhammad Sufian","doi":"10.1177/20438869221139596","DOIUrl":"https://doi.org/10.1177/20438869221139596","url":null,"abstract":"Essemtec AG develops, manufactures, and sells machinery and equipment to the electronics industry. This teaching case presents Essemtec AG’s experience with implementing a configure, price, quote (CPQ) system in its supply chain from the perspective of Tim, the Product Manager, who led the implementation project. This case helps students understand the value and organizational impact of a CPQ system on companies like Essemtec AG.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"13 1","pages":"246 - 254"},"PeriodicalIF":0.0,"publicationDate":"2022-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75899732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This case is designed to illustrate the conceptual foundations of business intelligence (BI) and business analytics (BA); thus, analysts can develop an understanding of how to utilize the BI & BA framework to make proper decisions in human resource recruitment. The case starts when Roger, the HR General Manager of Ford Motor Company Thailand, and his team decided to develop a BI-based integrated Team Leader Recruitment System for not only selecting the right candidates for the job but developing them into great team leaders for Ford production line as well. The team started discussing its current evaluation criteria, such as the score from its production system exam, the results of a case study and roleplay exam, and the final interview score, and then dove into more factors that helped create insights into the value of Ford employees. Employee Lifetime Value (ELTV) was then introduced, along with some other factors such as IQ and EQ scores and Myers Briggs Psychological Type Indicator (MBTI) scores. Finally, the team developed a BI dashboard that gathered all relevant factors to evaluate its final five candidates: Tom, James, Andy, Jonas, and Tony. The dashboard also displayed each candidate’s individual KPIs and the departmental and corporate KPIs they contributed to. Indexes measuring the candidate’s job satisfaction, workplace culture, and leadership and teamwork skills were also included as important factors for selecting the right candidates.
{"title":"Business intelligence and analytics: The case of human resource management decisions","authors":"Chuan Awirotananon, Patarapon Vonglertvit, Jongsawas Chongwatpol","doi":"10.1177/20438869221134303","DOIUrl":"https://doi.org/10.1177/20438869221134303","url":null,"abstract":"This case is designed to illustrate the conceptual foundations of business intelligence (BI) and business analytics (BA); thus, analysts can develop an understanding of how to utilize the BI & BA framework to make proper decisions in human resource recruitment. The case starts when Roger, the HR General Manager of Ford Motor Company Thailand, and his team decided to develop a BI-based integrated Team Leader Recruitment System for not only selecting the right candidates for the job but developing them into great team leaders for Ford production line as well. The team started discussing its current evaluation criteria, such as the score from its production system exam, the results of a case study and roleplay exam, and the final interview score, and then dove into more factors that helped create insights into the value of Ford employees. Employee Lifetime Value (ELTV) was then introduced, along with some other factors such as IQ and EQ scores and Myers Briggs Psychological Type Indicator (MBTI) scores. Finally, the team developed a BI dashboard that gathered all relevant factors to evaluate its final five candidates: Tom, James, Andy, Jonas, and Tony. The dashboard also displayed each candidate’s individual KPIs and the departmental and corporate KPIs they contributed to. Indexes measuring the candidate’s job satisfaction, workplace culture, and leadership and teamwork skills were also included as important factors for selecting the right candidates.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"25 1","pages":"230 - 245"},"PeriodicalIF":0.0,"publicationDate":"2022-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83139489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-18DOI: 10.1177/20438869221134301
Aleksandre Asatiani, Jacob Torell
Green Cargo is a state-owned railway logistics company based in Sweden. The company has a wealth of experience in train logistics, and it is well-positioned to benefit from the push toward the zero-carbon future. To materialize this potential and to support growth, Green Cargo needs to create a strong digital foundation. This teaching case presents challenges faced by Mr Ingo Paas, CIO of Green Cargo, who is looking for ways to deal with an existing digital debt that has been hindering company’s digital transformation efforts.
{"title":"Balancing digital debt and digital options: Challenges of digital transformation at Green Cargo","authors":"Aleksandre Asatiani, Jacob Torell","doi":"10.1177/20438869221134301","DOIUrl":"https://doi.org/10.1177/20438869221134301","url":null,"abstract":"Green Cargo is a state-owned railway logistics company based in Sweden. The company has a wealth of experience in train logistics, and it is well-positioned to benefit from the push toward the zero-carbon future. To materialize this potential and to support growth, Green Cargo needs to create a strong digital foundation. This teaching case presents challenges faced by Mr Ingo Paas, CIO of Green Cargo, who is looking for ways to deal with an existing digital debt that has been hindering company’s digital transformation efforts.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"49 1","pages":"154 - 164"},"PeriodicalIF":0.0,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80314564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-14DOI: 10.1177/20438869221134302
Barbara A. Manko
Wegmans Food Markets have been in the Northeastern United States since 1916 and have grown into a large chain with $11.2 billion in annual sales, a reputation among consumer as “America’s favorite grocery store,” and a business model that keeps them highly competitive in the market. While the stores have the feel of a European open-air market, Wegmans is using cutting-edge technology and modern philosophies to remain relevant and expand. This article discusses the history of Wegmans and how they are employing technology to benefit customers and their bottom line.
{"title":"Elevating the customer shopping experience Through digital technologies: How Wegmans Food Markets became a destination","authors":"Barbara A. Manko","doi":"10.1177/20438869221134302","DOIUrl":"https://doi.org/10.1177/20438869221134302","url":null,"abstract":"Wegmans Food Markets have been in the Northeastern United States since 1916 and have grown into a large chain with $11.2 billion in annual sales, a reputation among consumer as “America’s favorite grocery store,” and a business model that keeps them highly competitive in the market. While the stores have the feel of a European open-air market, Wegmans is using cutting-edge technology and modern philosophies to remain relevant and expand. This article discusses the history of Wegmans and how they are employing technology to benefit customers and their bottom line.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"30 18 1","pages":"222 - 229"},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83336074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-14DOI: 10.1177/20438869221133129
J. Ahmed, Syed SM Sadrul Huda, M. J. Uddin, Asma Ahmed, Raihan Sharif
The retail sector constantly works hard to enhance consumer experience and maximize profit margins by improving operational effectiveness. The approach of smart technology in-store management, known as “smart retailing” works on this issue and helps increase positive customer experience. This case narrates the use of smart technology in Algramo—a start-up based in Chile, by getting information from secondary sources. It discusses the execution of the mission of Algramo to help everyone drastically alter their consumption patterns to ensure a prosperous future for both the current and following generations. This case portrays how Algramo is using this technology-led innovation to combat tax for the poor, revolutionize the way consumers spend, and mitigate climate change.
{"title":"Smart retail at Algramo: Addressing environmental issues competitively","authors":"J. Ahmed, Syed SM Sadrul Huda, M. J. Uddin, Asma Ahmed, Raihan Sharif","doi":"10.1177/20438869221133129","DOIUrl":"https://doi.org/10.1177/20438869221133129","url":null,"abstract":"The retail sector constantly works hard to enhance consumer experience and maximize profit margins by improving operational effectiveness. The approach of smart technology in-store management, known as “smart retailing” works on this issue and helps increase positive customer experience. This case narrates the use of smart technology in Algramo—a start-up based in Chile, by getting information from secondary sources. It discusses the execution of the mission of Algramo to help everyone drastically alter their consumption patterns to ensure a prosperous future for both the current and following generations. This case portrays how Algramo is using this technology-led innovation to combat tax for the poor, revolutionize the way consumers spend, and mitigate climate change.","PeriodicalId":37921,"journal":{"name":"Journal of Information Technology Teaching Cases","volume":"21 1","pages":"216 - 221"},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87680950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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