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Attributes used by young consumers when assessing a fashion product: a conjoint analysis approach 年轻消费者在评估时尚产品时使用的属性:联合分析方法
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V30I1.52825
Herbst Fj, Christiaan Burger
Voorkeurkeuse-ontleding (""Conjoint analysis"") as 'n navorsingstegniek word baie populer onder akademici en praktisyns. Hierdie navorsingstegniek word aangewend om verbruikers se voorkeure rakende produkte met multi attribute te bepaal. Die doel van hierdie studie was om deur middel van 'n voorkeurkeuse-ontleding die dimensies te bepaal wat jong verbruikers gebruik ten einde 'n modeproduk te evalueer. Hipoteses is ontwikkel en betekenisvolle resultate is verkry ten opsigte van produkattribute. 'n Hoofbevinding is dat jong verbruikers handelsmerk as die mees belangrike attribuut tydens die aankoop van 'n denim jean beskou. Die resultate en hoofbevindinge wat uit hierdie studie na vore kom is baie belangrik vir plaaslike bemarkers van modeprodukte indien hul bemarkingstrategiei?½ wil ontwikkel wat gerig is op die teikenmark.
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引用次数: 27
Dweller perceptions of public and self-built houses: Some evidence from Mangaung (Bloemfontein) 居民对公共和自建房屋的看法:来自Mangaung (Bloemfontein)的一些证据
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V27I2.52756
T. Mehlomakhulu, L. Marais
Die artikel wend ’n poging aan om die tevredenheid van huiseienaars met huise wat deur die staat gebou is te vergelyk met die van inwoners wat hul huise self gebou het. Dit word deur ‘n bespreking van die teoretiese standpunte van Turner voorafgegaan. Die navorsingsmetodiek maak gebruik van gestruktureerde vraelyste (wat hoofsaaklik op die vyf-punt-Likertskaal berus), aangevul deur diepteonderhoude. Faktore wat onder andere aangespreek word, is inwoners se persepsies van positiewe en negatiewe aspekte van hulle huise, persepsies ten opsigte van kwaliteit, vensters, son en ventilasie, die instandhouding van hulle huise asook hulle algemene tevredenheid. Ten slotte word kortliks kommentaar op die moontlike implikasies vir behuisingsbeleid gelewer.
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引用次数: 20
Parents and television advertisements as consumer socialisation agents for adolescents: An exploratory study 父母与电视广告作为青少年消费者社会化媒介的探索性研究
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V29I1.52806
E. North, Theuns G. Kotzé
Weinig navorsing oor die rol en invloed van sosialiseringsagente op die verbruikersgedrag van kinders is tot op hede in Suid Afrika onderneem. Alhoewel bemarkers bewus is van die potensiele koopkrag van kinders en veral wat hul invloed op verbruikersbesluitneming in die gesin is, blyk dit dat hulle nog nie die jeugmark as 'n volwaardige mark beskou wat navorsing regverdig nie. Die doel van hierdie artikel is om die bevindinge van 'n empiriese ondersoek oor die rol wat ouers en televisie-advertensies in die verbruikersosialisering van kinders speel, weer te gee. Die gebrek aan plaaslike navorsing op hierdie terrein het 'n uitgebreide literatuurstudie vereis wat as teoretiese fundering kon dien om die aard en prosesse van die verbruikersosialisering van kinders te beskryf. Die primere data vir die navorsing is verkry deur 'n vraelysopname wat deur 226 hoerskoolleerlinge voltooi is. Die bevindinge van die studie toon dat die ouers 'n baie belangrike sosialiseringsagent in die verbruikersopleiding van kinders is. Jong adolessente besef dat hul ouers se opinies en leiding rondom die moontlike invloede van televisie-advertensies op hul aankoopbesluite nie onderskat kan word nie. Die studie onderstreep die behoefte daaraan om meer navorsing ter plaatse in die veld te doen. Benewens die ouers en die media, behoort navorsing ook oor die rol wat ander sosialiseringsagente soos die skool en verkoopspersoneel in die verbruikersopvoeding van kinders speel, onderneem te word.
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引用次数: 39
Neighbourhood renewal in Cape Town’s inner city: Is it gentrification? 开普敦内城的社区更新:是中产阶级化吗?
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V28I1.52787
N. Kotze, I. V. D. Merwe
In hierdie navorsing word die stedelike vernuwing wat in die sentrale woonbuurtes van Kaapstad plaasgevind het, ondersoek. Ses woonbuurtes is geidentifiseer as potensiele gentrifikasie-areas. Data in verband met die woonbuurt en behuisingskenmerke, asook persoonlike en sosiale eienskappe van die inwoners, is verkry met behulp van ‘n 10 % sistematiese steekproef. Uit ‘n voorlopige ondersoek, waarin die verskillende veranderlikes afsonderlik hanteer is, was dit duidelik dat sommige areas meer met internasionale bevindinge oor gentrifikasie ooreengestem het as ander. ‘n Gentrifikasieprofiel is vervolgens vir Kaapstad saamgestel met behulp van diskriminantanalise. Hieruit was dit duidelik dat persoonlike eienskappe soos kwalifikasie, beroep, inkomste en gesinsgrootte, die vernaamste veranderlikes was wat onderskei het tussen persone in hierdie woonbuurtes wat hulle wooneenhede restoreer en die wat dit nie doen nie. Sosiale eienskappe wat ‘n rol gespeel het, was kontak met bure en kollegas, en die ligging van winkels waar klere gekoop word. Veranderlikes wat met die eiendom verband hou en wat ‘n belangrike rol gespeel het, was die toestand van die wooneenheid in die verlede en tans, eienaarskap en die aantal slaapkamers. Met behulp van hierdie veranderlikes was dit moontlik om ‘n gentrifikasiemodel vir Kaapstad op te stel waarteen die ses woonbuurtes getoets kon word om te bepaal of die woonbuurtvernuwing wat daar voorkom wel as gentrifikasie geklassifiseer kan word.
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引用次数: 22
Food habits of rural Swazi households: 1939-1999 Part 2: Social structural and ideological influences on Swazi food habits 农村斯威士兰家庭的饮食习惯:1939-1999。第二部分:社会结构和意识形态对斯威士兰饮食习惯的影响
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V32I1.52856
M. S. Kgaphola, A. Viljoen
Die artikel bied basiese inligting oor die eetgewoontes van landelike Swazi huishoudings. Dit bevat 'n oorsig oor die literatuur in verband met die Swazi eetgewoontes gedurende die afgelope ses dekades asook die bevindings van 'n gevallestudie oor die eetgewoontes van tien geselekteerde Swazi huishoudings in Ka-Mantsholo in die Badplaasdistrik. Hamilton se model (1987) vir die drie komponente van kultuur, naamlik tegnologie, sosiale struktuur en ideologie, is vir die teoretiese raamwerk gebruik. Die sosiale struktuur en ideologie soos dit deur voedsel weerspieel word, word in hierdie artikel bespreek. Die gepubliseerde literatuur sowel as die gevallestudie dui daarop dat die Swazi eetkultuur nog baie tradisioneel is. Daar is 'n mate van verandering van die maaltydpatrone (van twee na drie maaltye per dag) en in die samestelling van maaltye (in die sin dat die maaltye op weeksdae en Saterdae die tradisionele samestelling van pap met 'n bykos weerspiei?½l, maar dat veral Sondagmiddagetes en ontbyte sterk tekens van westerse akkulturasie vertoon). Kern, sekondere kern en perifere voedsels is onderskeibaar in die Swazi dieet. Die wyse waarop voedsel gebruik word om vriendskap en gasvryheid te betoon, hoe dit tydens feesvierings, as beloning, tydens rituele en as prestige- en status- simbole gebruik word, word ook aangetoon. Hierbenewens word die heersende voedsel ideologie met die tradisionele vergelyk.
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引用次数: 9
Die kwalitatiewe onderhoud as data-insamelingstegniek: sterk en swak punte
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V29I1.52795
P. Botha
In qualitative research, in-depth interviewing is an important research tool for data gathering, with the researcher as the measuring instrument. The qualitative interview is flexible and dynamic and has been referred to as nondirective, unstructured, nonstandardised and open-ended. Taylor and Bogdan (1984:77) define the qualitative interview as repeated face-to-face encounters between the researcher and informants directed toward understanding informants’ perspectives on their lives, experiences, or situations as expressed in their own words. Some authors stress the role of talk as well as various ways of communication during interviewing. Although the qualitative interview - like other datagathering techniques - has its strengths and weaknesses, it is argued that this method is a tool and that its utility depends largely on its pertinence to the research question. It is also argued that its strengths and weaknesses are functions of the competencies and skills of the researcher using this tool to elicit the required information. The following aspects are discussed: ¨ Qualitative interviews are particularly suitable for studying people’s understanding of their world, for describing their experiences and selfunderstanding, and for clarifying and elaborating their perspectives of their world (Seidman, 1998:3-4). In gathering such information, the researcher should be interested in people and the subjects should be studied in their own setting to discover the meanings the subjects attach to their behaviour. Data gathering presupposes a certain familiarity with the subjects’ culture. ¨ The very virtue of a qualitative interview is its openness. Apart from certain standard choices, this openness and the absence of a prescribed set of rules create a variety of opportunities for the researcher. These opportunities demand skills, knowledge and intuition from the interviewer. It has been said that interviewing is a craft that is closer to art than to standardised social science methods (Kvale, 1996:84, 105; Seidman, 1998:9, 11). ¨ Qualitative research interviews could serve as an auxiliary method in conjunction with other methods (Walker, 1985:4). This process of triangulation enhances the validity of the research (Smaling, 1992:319). ¨ Qualitative interviewing is both a research technique and a social relationship that has to be nurtured. An intersubjective understanding between the interviewer and the interviewee depends upon creating an ‘I – Thou’ relationship (Seidman, 1998:79). ‘Thou’ is someone close to the interviewer. There are mutual respect and sensitivity for differences in social class, ethnicity and gender. These aspects could stand in the way of crafting a good relationship. Feminists have strong negative feelings about a hierarchical relationship between the researcher and participants as well as the exploitation of interviewees. It should be a give-and-take relationship (Oakley, 1981:31-41). ¨ Data gat
在质性研究中,深度访谈是收集数据的重要研究工具,研究者是测量工具。定性访谈是灵活的、动态的,被称为非指令性的、非结构化的、非标准化的和开放式的。Taylor和Bogdan(1984:77)将定性访谈定义为研究人员和告密者之间反复的面对面接触,目的是了解告密者对自己的生活、经历或情况的看法,用他们自己的话来表达。一些作者强调谈话的作用,以及在采访中各种各样的沟通方式。虽然定性访谈-像其他数据收集技术-有其优点和缺点,有人认为,这种方法是一种工具,它的效用在很大程度上取决于它的针对性的研究问题。也有人认为,它的优点和缺点是研究人员使用该工具来引出所需信息的能力和技能的功能。定性访谈特别适用于研究人们对世界的理解,描述他们的经历和自我理解,以及澄清和阐述他们对世界的看法(塞德曼,1998:3-4)。在收集这些信息时,研究人员应该对人感兴趣,并且应该在他们自己的环境中研究受试者,以发现受试者对其行为的附加意义。数据收集的前提是对研究对象的文化有一定的了解。定性访谈的优点就在于它的开放性。除了某些标准选择之外,这种开放性和缺乏规定的规则为研究人员创造了各种各样的机会。这些机会需要面试官的技能、知识和直觉。有人说,访谈是一门更接近艺术的工艺,而不是标准化的社会科学方法(Kvale, 1996: 84,105;赛德曼,1998:9,11)。定性研究访谈可以作为与其他方法相结合的辅助方法(Walker, 1985:4)。这种三角测量过程增强了研究的有效性(Smaling, 1992:319)。定性访谈既是一种研究技术,也是一种需要培养的社会关系。采访者和被采访者之间的主体间理解依赖于创造一种“我-你”关系(Seidman, 1998:79)。“Thou”是指与面试官关系密切的人。在社会阶层、种族和性别的差异上,人们相互尊重和敏感。这些方面可能会阻碍你建立一段良好的关系。女权主义者对研究人员和参与者之间的等级关系以及对受访者的剥削有着强烈的负面情绪。这应该是一种互让关系(Oakley, 1981:31-41)。通过定性访谈的方法收集数据是很耗时的(Jones, 1985:46-47),并且需要在主题和人际交往方面有相当的专业知识(Kvale, 1996:103)。因此,这通常是困难的,而且隐含着昂贵的代价。不能假设每个人都有同样的能力表达他或她对某些行为的想法和原因(塞德曼,1998:3-4)。研究人员应该在与研究相关的方面进行培养。众所周知,所表达的态度并不一定是实际行为的良好预测指标(Baron & Byrne, 1996:140-141)。语言也可能成为跨文化研究中的障碍(Fontana & Frey, 19667;斯图尔特,1998:25)。“通过质性访谈获得的知识的客观性是根据客观性的不同概念来具体讨论的:作为不受偏见的自由,作为主体间知识,以及作为对象本质的反映(Kvale, 1992:64-66;斯梅尔,1989:162)。
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引用次数: 16
The influence of residential desegregation on property prices in South Africa: The Peitersburg case study 住宅种族隔离对南非房地产价格的影响:以彼得斯堡为例
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V27I2.52755
N. Kotze
Die opheffing van die Groepsgebiedewet in 1991 het gedurende die afgelope agt jaar 'n aansienlike verandering in die voormalige apartheidstede in Suid-Afrika help teweegbring. Die geskiedenis van Pietersburg, die hoofstad van die Noordelike Provinsie, het definitief die segregasieproses in daardie stad beinvloed. Hierdie opname handel oor residensiele veranderinge in hierdie stad tussen Junie 1991 en Desember 1996. Die residensiele plasing van swart mense in die voorheen wit, kleurlingen Indiergebiede in Pietersburg is gekarteer. Die opname toon dat die waarde van eiendomme in die middel en hoer ekonomiese status-buurte aanvanklik stabiel gebly het, maar na 1995, toe die persentasie swart huiseienaars in sommige gebiede tot 20% en selfs hoer gestyg het, het die pryse van eiendomme in hierdie buurte begin daal. 'n Resegregasieproses (sosiale hergroepering in hierdie woonbuurte) is ook besig om in hierdie stad na vore te tree.
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引用次数: 11
US consumers' acceptance of hand-produced apparel from India 美国消费者对印度手工服装的接受程度
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V28I1.52790
Nancy Miller, M. Littrell, J. M. Link
Vervaardigers van kleding moet die ontwerpelemente van verwagte veranderings in die mode korrek vertolk om seker te maak dat hulle die aandag van verbruikers trek en op die wyse verkope genereer. Die begrippe wat Rogers (1962) in sy teorie oor die verspreiding van innoverende ontwerpe by wyse van kommunikasie noem, is bestudeer om te bepaal in watter mate hierdie teorie ‘n teikengroep Amerikaanse verbruikers se aanvaarding van kultureel geinspireerde kleding uit Indie onderskryf. Die hipoteses vir hierdie navorsing berus op Rogers (1962) se teorie en is empiries getoets vir inligting oor ‘n klein kledingvervaardiger en om die toepassing van die kenmerke van verspreiding in die tekstiel- en kledingdissiplines uit te brei. Data is by 164 damestudente aan ‘n universiteit ingesamel. ‘n Vyfpunt- bipolere skaal is gebruik om ses modelkledingstukke (langbroeke en rompe) ten opsigte van kompleksiteit, familiariteit en aanvaarding te beoordeel. Die kenmerke van die kledingstukke het kleur, konstruksie, kleedstof, sluiting en profiel ingesluit. Die navorsingsbevindinge het Rogers (1962) se teorie gedeeltelik bevestig. Kledingvervaardigers behoort dus kennis te neem dat sommige ontwerpelemente groter potensiaal as ander het wanneer dit by produkontwikkeling en verbruikersaanvaarding kom. Vertroudheid met ‘n kledingstuk se kleur en profiel het die grootste invloed op die algemene aanvaarding van die kledingstuk uitgeoefen. Bykomende teoretiese verkenning asook navorsing oor die bemarking van handwerkondernemings is voorgestel.
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引用次数: 2
‘n Sosiaal-sielkundige en kognitiewe benadering tot die ontwikkeling van ‘n kledingverbruikersbesluitnemingsmodel
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V27I2.52746
H. D. Klerk
Many academics and researchers underline the fact that textile training and research in merchandising do not emphasise the theory enough. This may partly be because retailing and marketing, and consumer education as applied fields, have not stressed basic theory in recent years. The role theory can play in solving practical problems has also been misunderstood. Merchandising and consumer education researchers have to collect and organise their own theory base. This theory base should incorporate root disciplines in the social sciences plus major contributions from marketing and business management, other fields of home economics, and in this case various textile and clothing areas. The choice of a new product requires decisions by the consumer. According to clothing theorists and researchers in clothing consumer education, these decisions are usually made in the clothing store at the point of purchase. The decision-making process consists of five stages, namely the awareness stage, the interest stage, the evaluation stage, the trail stage and the adoption stage. Clothing research indicates that clothing consumers seek information, compare alternative choices and make decisions at the point of purchase. It is important to know what information the clothing consumer seeks and uses in coming to a decision. It is also important to know what types of information are utilised by different consumer target groups. Researchers and academics should be aware of different patterns of seeking information, based on lifestyles, psychological characteristics and cognitive ability in the target groups. This information should be integrated and combined with the basic theory from related fields to develop a social-psychological and cognitive clothing consumer decision-making model to be used by academics and researchers in clothing consumer education programmes. In the field of clothing, the symbolic interactionism and a cognitive perspective have been successfully combined with theory in the fields of consumer behaviour to address a wide variety aspects, influences and problems in the field of clothing consumer education and in clothing consumer research. All the data should be integrated into a social-psychological and cognitive framework for clothing consumer decision making.
许多学者和研究人员强调,纺织品营销方面的培训和研究对理论的重视不够。这在一定程度上可能是因为零售和营销以及消费者教育作为应用领域,近年来并没有强调基础理论。理论在解决实际问题中的作用也被误解了。商品营销和消费者教育研究者必须收集和整理自己的理论基础。这个理论基础应该包括社会科学的基础学科,加上市场营销和商业管理、家政学的其他领域,以及在这种情况下各种纺织和服装领域的主要贡献。选择一种新产品需要消费者的决定。根据服装理论家和服装消费者教育研究人员的说法,这些决定通常是在服装店购买时做出的。决策过程包括五个阶段,即意识阶段、兴趣阶段、评价阶段、跟踪阶段和采纳阶段。服装研究表明,服装消费者在购买时寻求信息,比较不同的选择并做出决定。了解服装消费者在做决定时所寻求和使用的信息是很重要的。了解不同的消费者目标群体使用什么类型的信息也很重要。研究人员和学者应该意识到不同的信息寻求模式,基于目标群体的生活方式、心理特征和认知能力。这些信息应与相关领域的基本理论相结合,形成一个社会心理学和认知服装消费者决策模型,供学术界和研究人员用于服装消费者教育方案。在服装领域,符号互动主义和认知视角已成功地与消费者行为领域的理论相结合,以解决服装消费者教育和服装消费者研究领域的各种各样的方面、影响和问题。所有的数据都应该整合到服装消费者决策的社会心理和认知框架中。
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引用次数: 7
Bemarkingsriglyne vir mikro-ondernemnigs
Q2 SOCIAL SCIENCES, INTERDISCIPLINARY Pub Date : 2010-03-15 DOI: 10.4314/JFECS.V27I2.52759
Thea Smit
Many a microenterprise has failed because it did not pay attention to the marketing side of the business. The owner of a small business should have a marketing orientation if the business is to succeed. This marketing orientation comprises striving to satisfy the consumer and realising maximum profit as the two most important long-term goals of the business. The small-business owner should know what is meant when one talks about marketing. Longenecker et al (1994:190) describe the marketing of a small business as ... those business activities that relate directly to identifying target markets, determining the potential of the target market, and preparing, communicating and delivering some bundle of satisfaction to the target markets. The planning and implementation of a marketing orientation demand thorough planning, known as the marketing planning process. McDonald (1992:3) sees the marketing planning process as ... deciding on a logical sequence of activities, leading to the setting of marketing objectives and the plans for achieving them. The result of suceessful marketing planning is a written marketing plan that covers all the elements of the marketing planning process. Research undertaken by the author (Smit, 1997) revealed that businesses do not give special attention to planning a marketing strategy. The author subsequently compiled marketing guidelines for home-based microenterprises in the clothing manufacturing industry. These guidelines are summarised in this article. Most owners of microenterprises base their decisions on intuition or “gut feel”. This instinct is an important part of any marketing decision, but it is also necessary to base decisions on facts. The more information a business has, the better it will understand its market, customers and competitors (Machado, 1996:17). The most common way of getting that information is through marketing research. One of the secrets of success in marketing research is to think carefully what information is needed and then to collect it. Once all the information has been collected, it is organised, summarised and simplified in order to be usable. Tables, charts and other visual aids make it easier to see and understand what the information means (Machado, 1996:28). A marketing model has been developed and is used as a framework for the marketing guidelines (see Figure 1). The different components of the model are discussed below. Analysis of the environments surrounding the business comprises an assessment of the internal environment to determine the business’ strengths and weaknesses, and an assessment of the external environment to determine opportunities and threats in the marketplace. Internal or microenvironmental analysis starts with planning and formulating the business’ overall mission, objectives and culture. It continues to plan and analyse the product and ability of and groups of interest in the business. The external
许多微型企业之所以失败,是因为没有重视企业的营销方面。小企业的老板如果想要成功,就应该有一个营销导向。这种营销导向包括努力满足消费者和实现利润最大化作为企业的两个最重要的长期目标。小企业主应该知道市场营销是什么意思。Longenecker等人(1994:190)将小企业的营销描述为……这些业务活动直接关系到识别目标市场,确定目标市场的潜力,并准备,沟通和交付一些满足目标市场。营销导向的策划和实施需要周密的策划,称为营销策划过程。McDonald(1992:3)认为营销策划过程是……决定活动的逻辑顺序,从而制定营销目标和实现目标的计划。成功的营销策划的结果是一份书面的营销计划,涵盖了营销策划过程的所有要素。作者(Smit, 1997)进行的研究表明,企业不给予特别注意规划营销策略。随后,作者为服装制造业的家庭微型企业编写了营销指南。本文对这些指导原则进行了总结。大多数微型企业的老板都是凭直觉或“直觉”做出决定的。这种本能是任何营销决策的重要组成部分,但基于事实的决策也是必要的。企业拥有的信息越多,就越能了解其市场、客户和竞争对手(Machado, 1996:17)。获得这些信息最常见的方式是通过市场调查。在市场调研中取得成功的秘诀之一是仔细考虑需要什么信息,然后收集这些信息。一旦收集了所有的信息,就会对其进行组织、总结和简化,以便于使用。表格、图表和其他视觉辅助工具使人们更容易看到和理解信息的含义(Machado, 1996:28)。已经开发了一个营销模型,并将其用作营销指导方针的框架(参见图1)。下面将讨论该模型的不同组件。对业务环境的分析包括对内部环境的评估,以确定业务的优势和劣势,以及对外部环境的评估,以确定市场中的机会和威胁。内部或微环境分析从规划和制定企业的总体使命、目标和文化开始。它继续计划和分析业务中感兴趣的产品和能力。企业的外部环境包括市场环境和宏观环境。企业的竞争对手,其市场和供应商进行了分析,所以是宏观环境,其中包括社会,经济,政治,物理和技术环境。战略营销规划过程的下一步是将环境分析的结果整合到书面营销计划中。这就需要制定营销使命、营销目标和营销策略。营销策略描述了企业计划实现其营销目标的独特方式。这种战略大致由三个部分组成:市场细分,以选择目标市场;定位业务,与竞争对手,以定位其产品和/或服务最有效;计划和协调四个决策领域或营销工具,即产品,价格,分销和营销沟通(也称为营销组合)。市场细分使营销人员能够将异质市场划分为较小的、同质的子市场或细分市场。这使营销人员能够为每个细分市场制定特定的营销组合,从而最佳地满足市场需求。四个因素被用来细分消费者市场,即地理,人口,生活方式和客户行为因素。市场细分的最终目标是确定企业可以竞争的市场。确定的细分市场被称为企业的目标市场。根据Machado(1996:40-43),小企业有三种选择或方法来处理其目标市场,即大众营销,多部门营销和集中或利基方法。wash(1992)和Machado(1996:43)都认为集中或利基方法是微型企业更好的方法。根据这种方法,企业将其所有的努力集中在一个或两个小的细分市场或利基。 这种办法使微型企业能够专业化,也能够更好地利用其稀缺的资源。在企业选择了目标市场之后,它应该尝试以这样一种方式来定位自己,即这个市场认为它比竞争对手更好。定位的主要目的是说服企业的客户,其特定的产品或服务将满足他们未满足的需求。微型企业应该仔细决定如何获得这种竞争优势,因为这种定位为营销组合提供了基础和方向。它还将企业所有者及其员工的注意力集中在企业试图在市场上实现的目标上。当微型企业在市场上定位后,就是制定营销组合的时候了,换句话说,就是决定营销战略的四个组成部分,即产品、价格、分销和营销传播的最有效组成。根据Hannagan在Terblanche(1993:180)的观点,一个有效的营销策略将会……将这四个变量焊接在一起,以满足客户的需求。理想情况下,这将产生所谓的协同效应,从而使总组合效应大于各部分的总和。关于微型企业的产品或服务的决策对企业的成功经营极为重要。这些决策有助于实现两件事,即满足目标市场的要求和满足企业本身的目标(Adcock et al, 1993:153)。产品决策包括对产品分类、产品/服务组合、品牌和商标、包装和保证的决策。定价是营销组合的一个关键因素,因为利润影响到任何企业的长期成功(Majaro, 1993:93;马查多,1996:84)。许多因素影响定价决策,例如成本,竞争,产品或服务的类型,形象,供应和需求,以及环境因素,如立法,税收和汇率。其他关于定价的决定包括不同的定价方式、折扣和信用。分销是为客户找到获得微型企业提供的产品和/或服务的最佳渠道。分销是建立一个系统,将产品送到客户想要购买的地方(Machado, 1996:108)。企业必须决定一个分销渠道,这个渠道可以被描述为……将产品或服务从生产者提供给顾客的人员和组织的系统(Hutt & Stull, 1992:310)。这些人或组织通常被称为中间人或中间人。分销决策包括决定是使用直接分销渠道还是间接分销渠道,以及企业将设在何处。营销传播包括微型企业与目标市场进行沟通的所有方法,包括广告、促销、宣传和人员推销。所有这些方法都是用来创造企业的某种形象。成功的营销传播的主要目标是告知、说服和提醒目标市场的业务及其产品或服务。微型企业必须决定有效的传播方法,以及如何衡量其营销传播的结果。微型企业的所有者在制定营销策略或营销计划时应考虑上述所有方面。这个营销计划的有效性应该不时地进行评估,以确保成功,因为在市场上主动而不是被动。
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引用次数: 1
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Journal of Family Ecology and Consumer Sciences
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