Pub Date : 2021-08-01DOI: 10.1177/09732586211032092
A. F. Utami, I. A. Ekaputra, Arnold Japutra
Financial technology (FinTech) is currently rising due to its essential impact on the economy. The availability of FinTech provides an easier way for consumers to access various financial products through digitalised platforms. Unfortunately, the rate of FinTech adoption in the market is still scant due to various risks and the market perception towards its products. This article aims to develop a systematic literature review on the FinTech product adoptions during the last decades. The article provides a review of various theoretical frameworks used by previous research. As a result, this study outlines the factors that enhance FinTech adoption from the adopters’ (consumers) and innovators’ (firms) standpoint. The article also offers a new theoretical framework to enhance market adoption by highlighting firms’ internal and external focus together with consumers’ internal and external factors. This study highlights the importance of communications between firms and consumers in order for the firms to match their focus with consumers’ factors to enhance the FinTech adoption.
{"title":"Adoption of FinTech Products: A Systematic Literature Review","authors":"A. F. Utami, I. A. Ekaputra, Arnold Japutra","doi":"10.1177/09732586211032092","DOIUrl":"https://doi.org/10.1177/09732586211032092","url":null,"abstract":"Financial technology (FinTech) is currently rising due to its essential impact on the economy. The availability of FinTech provides an easier way for consumers to access various financial products through digitalised platforms. Unfortunately, the rate of FinTech adoption in the market is still scant due to various risks and the market perception towards its products. This article aims to develop a systematic literature review on the FinTech product adoptions during the last decades. The article provides a review of various theoretical frameworks used by previous research. As a result, this study outlines the factors that enhance FinTech adoption from the adopters’ (consumers) and innovators’ (firms) standpoint. The article also offers a new theoretical framework to enhance market adoption by highlighting firms’ internal and external focus together with consumers’ internal and external factors. This study highlights the importance of communications between firms and consumers in order for the firms to match their focus with consumers’ factors to enhance the FinTech adoption.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"16 1","pages":"233 - 248"},"PeriodicalIF":1.5,"publicationDate":"2021-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211032092","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43479192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-01DOI: 10.1177/09732586211031164
N. Arief, Aria Bayu Pangestu
This study aims to evaluate the empathic brand initiative during the COVID-19 pandemic in Indonesia and analyse the online sentiments toward the philanthropy of corporations, non-profits organisations, citizens and society. Sentiment analysis was conducted on related posts of 15 companies from March to June 2020 with varying preliminary times for each company as the first donor. To complete the perception, the authors conducted a focus group discussion (FGD). Research shows that medium size and small–medium enterprises, such as local cosmetic companies and budget hotel are the first donors, followed by large or multinational companies (MNCs). In contrary with previous research, public perception was not influenced by the amount and the time of giving but was impacted by communication strategies, the empathy of the brand itself, and the company behaviour before COVID-19 period. This research’s novelty is the emphatic communication model to create, maintain and protect a company’s reputation.
{"title":"Perception and Sentiment Analysis on Empathic Brand Initiative During the COVID-19 Pandemic: Indonesia Perspective","authors":"N. Arief, Aria Bayu Pangestu","doi":"10.1177/09732586211031164","DOIUrl":"https://doi.org/10.1177/09732586211031164","url":null,"abstract":"This study aims to evaluate the empathic brand initiative during the COVID-19 pandemic in Indonesia and analyse the online sentiments toward the philanthropy of corporations, non-profits organisations, citizens and society. Sentiment analysis was conducted on related posts of 15 companies from March to June 2020 with varying preliminary times for each company as the first donor. To complete the perception, the authors conducted a focus group discussion (FGD). Research shows that medium size and small–medium enterprises, such as local cosmetic companies and budget hotel are the first donors, followed by large or multinational companies (MNCs). In contrary with previous research, public perception was not influenced by the amount and the time of giving but was impacted by communication strategies, the empathy of the brand itself, and the company behaviour before COVID-19 period. This research’s novelty is the emphatic communication model to create, maintain and protect a company’s reputation.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"17 1","pages":"162 - 178"},"PeriodicalIF":1.5,"publicationDate":"2021-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211031164","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42354664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-01DOI: 10.1177/09732586211003856
Shaniece B. Bickham, Diane B. Francis
Early news coverage in the US about the COVID-19 pandemic focused on information released from local, state and federal government officials. With an emphasis on US government at these levels, this study examined whether the public’s credibility perceptions and trust in government, along with message exposure, influenced their adherence to information from the government about (a) stay-at-home orders, (b) social distancing and (c) COVID-19 testing. Source credibility theory and situational crisis communication theory provided the theoretical framework for this study. Through the survey data analysis, we investigated communication preferences in the wake of the pandemic and whether credibility perceptions differed according to the level of government. Survey findings revealed that message exposure influenced respondents’ perceived credibility of and trust in government officials during and after the stay-at-home order. Finally, practical implications regarding recommended communication strategies based on the findings were discussed.
{"title":"The Public’s Perceptions of Government Officials’ Communication in the Wake of the COVID-19 Pandemic","authors":"Shaniece B. Bickham, Diane B. Francis","doi":"10.1177/09732586211003856","DOIUrl":"https://doi.org/10.1177/09732586211003856","url":null,"abstract":"Early news coverage in the US about the COVID-19 pandemic focused on information released from local, state and federal government officials. With an emphasis on US government at these levels, this study examined whether the public’s credibility perceptions and trust in government, along with message exposure, influenced their adherence to information from the government about (a) stay-at-home orders, (b) social distancing and (c) COVID-19 testing. Source credibility theory and situational crisis communication theory provided the theoretical framework for this study. Through the survey data analysis, we investigated communication preferences in the wake of the pandemic and whether credibility perceptions differed according to the level of government. Survey findings revealed that message exposure influenced respondents’ perceived credibility of and trust in government officials during and after the stay-at-home order. Finally, practical implications regarding recommended communication strategies based on the findings were discussed.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"16 1","pages":"190 - 202"},"PeriodicalIF":1.5,"publicationDate":"2021-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211003856","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42376018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-17DOI: 10.1177/09732586211015057
Niranjan J. Nampoothiri, Filippo Artuso
Covid-19 has exposed the limitations of current social protection systems and elicited a variety of responses from civil society. This article attempts to characterise emergent agency during Covid-19 by drawing on a dataset of 200 case studies and texts on how human agency has shifted during Covid-19. The overarching finding is that while the pandemic has disrupted civil society, this disruption has also spawned the emergence of new actors, issues, coalitions, and repertoires. Larger patterns in emergent agency include civil society’s accelerated adoption of digital platforms, the critical role of communities and informal networks in Covid-19 response, the increased reliance on coalition-building, new opportunities for civic action around structural inequalities exposed by the pandemic, and the reshaping of citizen–state relations.
{"title":"Civil Society’s Response to Coronavirus Disease 2019: Patterns from Two Hundred Case Studies of Emergent Agency","authors":"Niranjan J. Nampoothiri, Filippo Artuso","doi":"10.1177/09732586211015057","DOIUrl":"https://doi.org/10.1177/09732586211015057","url":null,"abstract":"Covid-19 has exposed the limitations of current social protection systems and elicited a variety of responses from civil society. This article attempts to characterise emergent agency during Covid-19 by drawing on a dataset of 200 case studies and texts on how human agency has shifted during Covid-19. The overarching finding is that while the pandemic has disrupted civil society, this disruption has also spawned the emergence of new actors, issues, coalitions, and repertoires. Larger patterns in emergent agency include civil society’s accelerated adoption of digital platforms, the critical role of communities and informal networks in Covid-19 response, the increased reliance on coalition-building, new opportunities for civic action around structural inequalities exposed by the pandemic, and the reshaping of citizen–state relations.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"16 1","pages":"203 - 212"},"PeriodicalIF":1.5,"publicationDate":"2021-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211015057","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47447790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-17DOI: 10.1177/09732586211002927
M. Dutta
Drawing on a digital ethnography and in-depth interviews conducted with low-wage migrant workers in hyper-precarious working conditions amidst ongoing neoliberal transformations in India and Singapore, this manuscript offers a comparative framework for examining the limits of pandemic communication. Interrogating the ideology of behaviourism that forms the dominant approach, the narratives point to the organizing role of structures as sites of labour exploitation. The exploitative labour conditions constitute the backdrop amidst which the migrant workers negotiate their health and well-being.
{"title":"Neoliberal Governmentality and Low-Wage Migrant Labour in India and Singapore","authors":"M. Dutta","doi":"10.1177/09732586211002927","DOIUrl":"https://doi.org/10.1177/09732586211002927","url":null,"abstract":"Drawing on a digital ethnography and in-depth interviews conducted with low-wage migrant workers in hyper-precarious working conditions amidst ongoing neoliberal transformations in India and Singapore, this manuscript offers a comparative framework for examining the limits of pandemic communication. Interrogating the ideology of behaviourism that forms the dominant approach, the narratives point to the organizing role of structures as sites of labour exploitation. The exploitative labour conditions constitute the backdrop amidst which the migrant workers negotiate their health and well-being.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"16 1","pages":"139 - 152"},"PeriodicalIF":1.5,"publicationDate":"2021-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211002927","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43089910","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-29DOI: 10.1177/09732586211005880
Redovan Witarta Adhi, U. Yunus
The purpose of this study is to determine the meaning of coffee for Barista in specialty coffee shop. The concept used in this study is the concept of self-image or an individual image. The concept of self-image also explains the feelings and thoughts of individuals. The research method used is qualitative method with a phenomenological approach. Whereas data collection is done by conducting observations, interviews and literature studies. The results of this study show that the meaning of coffee for Barista in specialty coffee shop is the deeper their understanding of knowledge about coffee, the stronger the meaning conveyed to their customers and also to increase the sense of self respect as Barista. Besides that, the interaction built between the Barista and the customers can also strengthen the characteristic of the coffee shops, which is to be the specialty coffee shop in the third wave era.
{"title":"The Meaning of Coffee for Barista in Speciality Coffee Shop in Indonesia","authors":"Redovan Witarta Adhi, U. Yunus","doi":"10.1177/09732586211005880","DOIUrl":"https://doi.org/10.1177/09732586211005880","url":null,"abstract":"The purpose of this study is to determine the meaning of coffee for Barista in specialty coffee shop. The concept used in this study is the concept of self-image or an individual image. The concept of self-image also explains the feelings and thoughts of individuals. The research method used is qualitative method with a phenomenological approach. Whereas data collection is done by conducting observations, interviews and literature studies. The results of this study show that the meaning of coffee for Barista in specialty coffee shop is the deeper their understanding of knowledge about coffee, the stronger the meaning conveyed to their customers and also to increase the sense of self respect as Barista. Besides that, the interaction built between the Barista and the customers can also strengthen the characteristic of the coffee shops, which is to be the specialty coffee shop in the third wave era.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"17 1","pages":"108 - 118"},"PeriodicalIF":1.5,"publicationDate":"2021-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211005880","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46636478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-22DOI: 10.1177/09732586211002104
Deependra Singh, N. Bajpai, K. Kulshreshtha
This article aims to examine the effect of brand anthropomorphism determinants on the chance of increasing customers’ loving behaviour for the hypermarket brand. For this purpose, the five determinants (brand design, product attributes, brand personification, brand self-congruity [BSC] and brand advertisements) of brand anthropomorphism are explored. Further, the proposed framework is validated with the help of confirmatory factor analysis- structural equation modelling on the sample size of 626 respondents. After that, a logit model is developed for examining the effect of brand anthropomorphism on the probability of customers’ loving/indifferent behaviour for the hypermarket brands using logistic regression analysis. This study is a reasonable effort for investigating the underlying factors of brand anthropomorphism and its influence on customers’ loving behaviour towards the hypermarket brands, which adds a significant contribution to the literature of brand anthropomorphism, customer–brand love and customer–brand relationship.
{"title":"The Effect of Brand Anthropomorphism on Customers’ Behaviour Towards the Indian Hypermarket Brands","authors":"Deependra Singh, N. Bajpai, K. Kulshreshtha","doi":"10.1177/09732586211002104","DOIUrl":"https://doi.org/10.1177/09732586211002104","url":null,"abstract":"This article aims to examine the effect of brand anthropomorphism determinants on the chance of increasing customers’ loving behaviour for the hypermarket brand. For this purpose, the five determinants (brand design, product attributes, brand personification, brand self-congruity [BSC] and brand advertisements) of brand anthropomorphism are explored. Further, the proposed framework is validated with the help of confirmatory factor analysis- structural equation modelling on the sample size of 626 respondents. After that, a logit model is developed for examining the effect of brand anthropomorphism on the probability of customers’ loving/indifferent behaviour for the hypermarket brands using logistic regression analysis. This study is a reasonable effort for investigating the underlying factors of brand anthropomorphism and its influence on customers’ loving behaviour towards the hypermarket brands, which adds a significant contribution to the literature of brand anthropomorphism, customer–brand love and customer–brand relationship.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"16 1","pages":"266 - 284"},"PeriodicalIF":1.5,"publicationDate":"2021-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211002104","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44245117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-15DOI: 10.1177/09732586211000281
Alicia Torres, Claire Kelley, S. Kelley, Gabriel Piña, Isai Garcia-Baza, Isabel Griffith
Science and health journalists have incorporated digital media as a source for their daily news production process, but little is known about the potential impacts of using digital media data to inform the news production process in the context of a global pandemic, where information is rapidly changing. During the COVID-19 pandemic, families have struggled to ensure economic stability and good health as well as their children’s learning and development. The Child Trends News Service sought to broaden access to science-based information to support families during the pandemic through television news, testing whether digital media can be used to understand parents’ concerns, misconceptions, and needs in real time. This article presents that digital media data can supplement traditional ways of conducting audience research and help tailor relevant content for families to garner an average of 90 million views per report.
{"title":"An Analysis of Digital Media Data to Understand Parents’ Concerns During the COVID-19 Pandemic to Enhance Effective Science Communication","authors":"Alicia Torres, Claire Kelley, S. Kelley, Gabriel Piña, Isai Garcia-Baza, Isabel Griffith","doi":"10.1177/09732586211000281","DOIUrl":"https://doi.org/10.1177/09732586211000281","url":null,"abstract":"Science and health journalists have incorporated digital media as a source for their daily news production process, but little is known about the potential impacts of using digital media data to inform the news production process in the context of a global pandemic, where information is rapidly changing. During the COVID-19 pandemic, families have struggled to ensure economic stability and good health as well as their children’s learning and development. The Child Trends News Service sought to broaden access to science-based information to support families during the pandemic through television news, testing whether digital media can be used to understand parents’ concerns, misconceptions, and needs in real time. This article presents that digital media data can supplement traditional ways of conducting audience research and help tailor relevant content for families to garner an average of 90 million views per report.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"16 1","pages":"168 - 189"},"PeriodicalIF":1.5,"publicationDate":"2021-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/09732586211000281","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48145761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-24DOI: 10.1177/0973258621992847
Laurie M. Hursting, M. Comello
This project aimed to explore the perspectives of entertainment industry and health communication practitioners in the United States on creating health storylines in entertainment programming. These dual perspectives are usually not studied in tandem but together offer insights into the creation of impactful health-related narratives. In-depth interviews were conducted with entertainment industry and health professionals (N = 6) who are experienced in creating health storylines. Questions aimed to illuminate how practitioners define ‘success’ of a health storyline, what they perceive as key elements for impactful health storylines, how key story elements are created and the nature of collaboration between the entertainment industry and public health. Grounded theory analysis identified three core themes for the successful combination of narrative entertainment and health: choosing teams with complementary strengths (e.g., leveraging professional collaboration and trust), knowing your audience (e.g., conducting formative research to understand who the story is intended for and why) and integrating health content in authentic ways (e.g., telling dramatic stories with universal themes, without creating from the intent of relaying health information). Best-practice guidelines for narrative entertainment to communicate about health, informed by the core themes and persuasion theory, are offered for narrative development, pre-production, content creation and dissemination.
{"title":"Creating Narrative Entertainment for Health Communication: Perspectives from Practice","authors":"Laurie M. Hursting, M. Comello","doi":"10.1177/0973258621992847","DOIUrl":"https://doi.org/10.1177/0973258621992847","url":null,"abstract":"This project aimed to explore the perspectives of entertainment industry and health communication practitioners in the United States on creating health storylines in entertainment programming. These dual perspectives are usually not studied in tandem but together offer insights into the creation of impactful health-related narratives. In-depth interviews were conducted with entertainment industry and health professionals (N = 6) who are experienced in creating health storylines. Questions aimed to illuminate how practitioners define ‘success’ of a health storyline, what they perceive as key elements for impactful health storylines, how key story elements are created and the nature of collaboration between the entertainment industry and public health. Grounded theory analysis identified three core themes for the successful combination of narrative entertainment and health: choosing teams with complementary strengths (e.g., leveraging professional collaboration and trust), knowing your audience (e.g., conducting formative research to understand who the story is intended for and why) and integrating health content in authentic ways (e.g., telling dramatic stories with universal themes, without creating from the intent of relaying health information). Best-practice guidelines for narrative entertainment to communicate about health, informed by the core themes and persuasion theory, are offered for narrative development, pre-production, content creation and dissemination.","PeriodicalId":43888,"journal":{"name":"Journal of Creative Communications","volume":"16 1","pages":"249 - 265"},"PeriodicalIF":1.5,"publicationDate":"2021-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/0973258621992847","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42769433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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